Hello. The theme itself is top – 10/10, but the support is just awful. When I had paid support from the theme – they solved the issue, but after it ended and the first update, everything that was configured disappeared… A child theme was enabled, but for some reason all the customizations disappeared, the question is why? Maybe this is such a scheme?? I am very outraged!

I’m a long-standing customer. The support period has expired. Do I need to purchase support for the theme to work with the site? Please explain.

do you offer images icon list instead of svg, i am using xstore currently and they offer but due to lack of performance i want to move on woodmart. Example : https://www.screenpresso.com/=KkgHV7nYjgym

https://woodmart.xtemos.com/shop/other/travel/ruby-rose-resort/demo/travel/ – Here the featured image comes as full width, but I didn’t get like that. How to configure in order to get full width. I hope it featured image.

Hello,

we plan to purchase your theme for another client project. But before we have some presale questions:

1. We can add custom post type to woodmart search? 2. Lets say you wanna have a fullscreen search without overlapping all content. To have this we shoud use “fullscreen1” syle in search option. But this option is icon-only based. There is no search input field in first stage. So lets check “fullscreen2” style. This style have an input field and icon. Great. But if you enter something in searchfield the results will overlaps all your content. In fullscreen1 the results will not overlaps the full website. But its only an icon. I think we shoud improve this option in woodmart: User shoud have one fullscreen search option. And finally he can decide: show icon only. Show icon with search field. And next option: overlapping full content or not. Right now we have to decide: take the option with search field and icon but all the content is overlapped by search… or do not overlapping full content by search results BUT only have an search icon?! Both solutions are only an compromiss. In other themes you can manage this much better. 3. How to open the search input box from “fullscreen1” search after click on a custom element/custom button please? Which js function we shoud call/request?

BR Tommy

Hi,

When a product is added to the cart, either once or multiple times, it appears correctly. However, if that product is later moved to Trash or permanently deleted from Dashboard > Products, it is removed from the cart item count, but the cart total displayed next to the cart icon does not update accordingly. The price remains unchanged, even though the product no longer exists.

Interestingly, the cart seems to update correctly only when visiting the Cart or Checkout page, where the total reflects the actual contents and excludes the removed product. Until the customer navigates to one of those pages, the displayed total remains incorrect.

Is there a known fix or a recommended way to force the cart total to update automatically when a product is trashed or deleted?

Currently, we’re using a cart drawer implementation, so the customer doesn’t necessarily visit the Cart or Checkout page unless they choose to.

Not using any caching module.

Also, as a suggestion for future improvements, it would be great if the “Select options” button could optionally trigger the quick buy modal directly, instead of relying on a separate custom button for that functionality. This would streamline the user experience and reduce the need for additional customization.

Also, why does the Cart page display the breadcrumb ‘Shopping cart > Checkout > Order complete’ when the cart is empty? Is there a way to conditionally hide this breadcrumb when the cart has no items?

Thanks in advance for your support!

Hello, forgot my username to revoke license codes from the previous domains on your website. How to revoke them?

Dear WoodMart Support Team,

I am experiencing an issue with the comment pagination feature on my website using the WoodMart theme.

Although I have enabled comment pagination in the WordPress settings and the pagination links (e.g., page 1, 2, 3) appear below the comments section, when I click on these links, the comments do not refresh or change pages. The URL does not update to reflect the page number, and the comments stay on the first page.

I have tried the following troubleshooting steps without success:

Verified that comments.php includes the standard comment navigation code.

Replaced previous/next comment links with paginate_comments_links() to display numbered pagination.

Refreshed permalink settings by saving the Permalinks page.

Disabled all plugins to rule out conflicts.

Tested the issue on the default WordPress theme (Twenty Twenty-Four), where pagination works correctly.

Given that the pagination works fine on the default theme, I suspect the issue is related to the WoodMart theme’s comment pagination implementation.

Could you please advise on how to fix this issue or provide an update to the theme to address this problem?

Thank you very much for your support.

Best regards,

Hello, I’ve recently started using the category filtering widget. However, when I select a brand, it still displays the full list of categories instead of showing only those related to the selected brand. This makes it appear as though the brand has products in multiple unrelated categories.

Ideally, when an attribute like “brand”, “color”, or “size” is selected, only the relevant categories should be displayed.

Another issue with the same widget is that when I apply a category filter, the active filters section doesn’t pull the category names from the titles—it uses the URL slug instead. This results in an odd-looking display. For example, it shows: “clear filters, X brand, 1-sub-category-test”, whereas it should display the proper titles.

Could you please fix this with a patch?

Pre-buy question: can reviews be shown in this format? 4.25 out of 22 reviews. Simply showing 5 stars is not enough, there’s not way for a visitor to separate the products if they cannot see a score like 4.25 vs 4.48 but also the number of reviews.

I don’t know how many times I installed and re-installed your theme. At any demo import the header and parts of the footer are missing. What a mess. You’re lucky that I can’t review your theme anymore.

Hello,
Very often, when I update any plugin, a fatal error is generated. After several follow-ups, the debug log shows errors coming from Woodmart (themes/woodmart/inc/classes/class-autoupdates.php:80). I’m sharing the lines with you to see if you can tell me what the issue might be:

[23-Jun-2025 15:14:12 UTC] PHP Fatal error: Uncaught Error: Attempt to modify property "response" on null in /home/zonaperf/public_html/wp-content/themes/woodmart/inc/classes/class-autoupdates.php:80 Stack trace: #0 /home/zonaperf/public_html/wp-includes/class-wp-hook.php(326): XTS\Autoupdates->set_update_transient() #1 /home/zonaperf/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters() #2 /home/zonaperf/public_html/wp-includes/option.php(2635): apply_filters() #3 /home/zonaperf/public_html/wp-content/plugins/fluentcampaign-pro/app/Services/PluginManager/class-fluent-crm-pro-base.php(75): set_site_transient() #4 /home/zonaperf/public_html/wp-includes/class-wp-hook.php(324): Fluent_CRM_Pro_Base->{closure}() #5 /home/zonaperf/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #6 /home/zonaperf/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #7 /home/zonaperf/public_html/wp-admin/includes/class-plugin-upgrader.php(412): do_action() #8 /home/zonaperf/public_html/wp-admin/includes/ajax-actions.php(4650): Plugin_Upgrader->bulk_upgrade() #9 /home/zonaperf/public_html/wp-includes/class-wp-hook.php(324): wp_ajax_update_plugin() #10 /home/zonaperf/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #11 /home/zonaperf/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #12 /home/zonaperf/public_html/wp-admin/admin-ajax.php(192): do_action() #13 {main} thrown in /home/zonaperf/public_html/wp-content/themes/woodmart/inc/classes/class-autoupdates.php on line 80 [23-Jun-2025 15:14:12 UTC] PHP Warning: Trying to access array offset on value of type bool in /home/zonaperf/public_html/wp-includes/class-wp-recovery-mode-email-service.php on line 367 [23-Jun-2025 15:14:12 UTC] PHP Warning: Trying to access array offset on value of type bool in /home/zonaperf/public_html/wp-includes/class-wp-recovery-mode-email-service.php on line 368

Thank you

Prebuy question. How to make this template support with Indonesian currency? and is there any option to pay by bank transfer or order via whatsapp?

Thanks

Hi,

I’d like to know if there a workaround to make “estimate delivery” to work at the variation level. For example i have a product where the variations have differents estimate delivery date. I understand that the theme supports this feature only at the main product level but maybe there is a filter or a hook that i can work with ?

Thanks for your work !

Hi! Nice shop! In the single product page I cant see the meta, like: Category and Tags. There is a way to show them? Thx

Hello. I checked your demo, your theme is really impressive but I see that seller information is not displayed in the product single page like on besa theme in the screenshot https://prnt.sc/L4sqqRWnDVU2 , it is the button Ask a Question that only displays

Hi, we’re experiencing security issues across all our websites with your woodmart theme, regardless of the hosting provider. Since this falls under your area of responsibility, could you please take a look?

Hello, Did you update WP Bakery to the latest version 8.5?
Take a look because there is a critical vulnerability in version 8.4.1

Hi, when your theme is fully compatible with WCAG? Thank you for your answer. Have a nice day

Hi, I want to buy this great theme. But before purchase I have couple questions, as I don’t know what’s inside.

1. I like your Furniture2 prebuilt template, but is it possible to use in it mini cards like in Megamarket template – which give more information on hover. Are they like in Elementor/WPBackery blocks or something like that?

2. I see your theme is great both for Elementor and WPBackery, but which one is the best? as WPBackery you used from the almost beginning? Or it doesn’t matter now?

3. Question like No.1 but about the Mobile menu. I ask because there are a lot of different types in your prebuilt themes. Still, if I use Furniture2 for my project, the Mobile menu like in Marketplace2 is available? It’s like Sliding subcategories?

Maybe these questions will fall down after purchase, but I appreciate it if you can give at least short answer on them.

PS Theme is really great and beautiful!