759 comments found.
Hello, there’s a major issue with your Theme update to version 5.0.3 and the Anps Theme plugin to version 5.0.3. On some sites, the JS Composer (WPBakery Page Builder) is completely messed up; for example, the column widths are no longer the same as on the previous version of the site with theme 5.0.0. Have you received similar feedback?
or on some website where there are 3 contents in a column divided into 3 (1/3 + 1/3 + 1/3), the contents are not next to each other but below each other !!!
Hello,
Please confirm that you have both theme and anps_theme_plugin on version 5.0.3. If both versions are same,and you still have problem, please send us support ticket https://anpsthemes.freshdesk.com on this url, and will help you to solve this.
Since updating the Anps Theme plugin to version 5.0.0, the search icon (fa fa-search) no longer displays. How can I restore it ?
Hello,
Thank you for contacting us.
Can you please open the support ticket on https://anpsthemes.freshdesk.com this url and someone from our team will help you with the issue.
Thank you.
Hi. First, sorry for my english. I have a question: is it necessary to have Elementor Pro to use the template?
Regards
Hello
Thank you for contacting us.
You don’t need Elementor pro. All elements from demo are working with free version.
If you have any question just let us know.
Thank you and Best regards
There is a problem with your version 4.4.4 update; the ANPS Theme widgets are disappearing !
Hi, please try to update anps theme plugin, it is required for this theme update.
If problem still remaine please opet ticket on our support and we will help you!
Kind regards
Hello, what corrections have been made in version 4.4.0 ?
Hi, we will update the themes changelog soon
Kind regards
Hello, waiting for ticket response on support page.
Sent some inquiries 5 days ago still no response on support
Can’t access to my support account.. what happened?
Hi, sorry for the delay, did you try again? I dont see your username apperaing in the support platform.
Kind regards
Hello, i have some tickets pending now, still no answer receive from a few days back.. user: tropicoelements
Will appreciate
Hi, sorry for the delay, will check with the support team.
Kind regards
Ok, pleasee.. Still no response
Thank you,
Hello, Still waiting for ticket response from 4 days ago
Can you please send the ticket ID, and we will check it immediately? Thank you
Hello!
I bought this theme before and i’m very happy working with it in my last project and support team. Now i need to buy the theme again and need two licenses for two websites.. i wish to know it’s there a price for second licenses or just need to buy the theme again?
So sorry for the delay in getting back to you. We don’t monitor messages here as regularly, so the best way to get support is by opening a ticket at support.anpsthemes.com. Our team will be happy to assist you there!
You just need to buy another licence, that should be it.
Kind regards, Your Name
Hello, after installing the template, the demo version is not imported. There are no steps for installing and importing the demo version in the documentation. Could you help me?
So sorry for the delay in getting back to you. We don’t monitor messages here as regularly, so the best way to get support is by opening a ticket at support.anpsthemes.com. Our team will be happy to assist you there!
Kind regards, Your Name
I am encountering an issue with the dropdown menu in the Constructo theme. The dropdown menu works only the first time I hover over it. After that, the dropdown does not appear again unless I refresh the page.
I have tried updating the theme and disabling plugins, but the issue persists.
Could you please assist me in resolving this issue?
Hi sorry for the late reply, please do open a ticket at support.anpsthemes.com so our team can help you out.
Thank you Kind regards
i downloaded the constructo theme and i want to find the images of demo 4 in my downloads? where ecaxtly are they?
Hello
Original images are not included with a theme. If you have any questions, you can open a support ticket and we will help you.
Best regards
how do i open a support ticket?
Please open it here: https://support.anpsthemes.com/support/home
Updated to latest version, now I cant navigate the site anymore except when im logged in as a admin. The navigation is gone and links wont work anymore. Maybe something to do with wpbakery not being at v8.1.0?
Cant revert to previous version, so this is pretty annoying.
Hello
Please open a support ticket and we will check it.
Thank you and Best regards
Where do I find documentation or a tutorial on how to use this theme?
Hello,
documentation is included in a full zip folder which you can download from Themeforest.
If you have some additional questions, you can open a support ticket and we will help you.
Best regards
Hello. I think there is a problem now with the favicon when you upload it from your Constructo theme. It no longer appears in Google search results. Can you fix it? Can you update your theme?
Hello
thank you for contacting us.
We will check it and if it is a bug we will fix it.
Best regards
Your theme no longer supports translations since version of WordPress 6.7. Do you have a fix to make? thank you
After updating to version 6.7 Debugging in WordPress gives errors:
“Notice: The _load_textdomain_just_in_time function was not called correctly. Translation loading for domain photo-gallery was run too early. This usually indicates code in a plugin or theme was run too early. Translations should be loaded during init or later. For more information, see Debugging in WordPress. (This message was added in version 6.7.0.) in /var/www/.../data/www/....com/wp-includes/functions.php on line 6114.”
How to fix this?
Hello
thank you for contacting us.
From the error, we can see that there is a problem with photo-gallery translation domain. This is not our theme or our plugin in this case you will need to update this plugin to the latest version or contact plugin authors.
Please note that you don’t have active support and by Envato rules, we are allowed to support customers with active support.
Best regards
on my site I went back to 6.6.2 but on yours the other wordpress sites in 6.7 your theme no longer loads the French version there is definitely a problem with your theme: I can give you lots of examples of sites where your theme is used and no longer loads the .mo translation
We will recheck the issue and provide an update. Kind regards
hello it works with this code in function.php below.
For information, WordPress version 6.7.1 corrects translation defaults directly
if ( version_compare( $GLOBALS[‘wp_version’], ‘6.7’, ’<’ ) ) { load_theme_textdomain( ‘constructo’, get_template_directory() . ’/languages’ ); } else { load_textdomain( ‘constructo’, get_template_directory() . ’/languages/’ . determine_locale() . ’.mo’ );
We updated our themes and this also should be fixed. If you will have any problems, please open a support ticket.
.
Hi, I am updating a customers site from 1.1.3 to this current version. I think it broke the site so i reverted back. Is there a previous version before v4 that would work?
Hi,
there is no older version that we can suggest to update on. You will need to update to the latest version.
this is a big change. The best way is to do it on the local/server first and after move to production. Please note that you will also need to update WordPress and all plugins. If you are not using PHP 8.x version, you will also need to update the PHP version.
If you will have any questions please open a support ticket.
Best regards
Hello, could you please update this theme for new PHP versions?
Please make sure that at least PHP 8.2 is working.
Hello, yes it is working with PHP 8.x version. Please be sure to use the latest version of the theme. If you will still have a problems, you can open support ticket. Please note that by Envato rules we are allowed to support customers with active support. Best regards
Where to disable coming soon ?
Hello
please open a support ticket and support team will help you.
Best regards
i already opened. did what suport team told but this not worked. still have comming soon page for non admins
Please send ticket id and we will check it priority
50148
id: 50148
Thank you. We contacted you. Please keep conversation inside support ticket.
Hi Team Currently, I could NOT access Live Preview and show blank. Please let me know if the issues have been resolved. Thanks.
Hi,
thank you for contacting us.
We are updating our demos and it can happen that they are not reachable for some time. Constructo demos are already back.
If you have any questions, please let us know.
Best regards
Hi! Lovely theme! I’ve got a question, is it possible to add youtube videos to the portfolio projects? Thanks!
Hi, you can add it in the content of the portfolio project yes. Thank you very much! Kind regards
