197 comments found.
Hello, i bought your theme and was wondering since i had an important warning from Wordfence concerning possible breach with Slider Revolution : when will your theme update as Rev.Slider (since my understanding is that i cannot manually update Rev.Slider).
Thanks
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin, you can contact us using this email (just add your purchase code in the mail), and our support agents will send you the latest version.
Support
Mikado Portfolio part of
Qode Interactive
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Your last update from the change log is february 5th… and the revolution slider plugin has to be updated again since wordfence warned everybody about a critical security issue with it !
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When I access the widgets section in the admin panel, I experience significant slowdowns and freezing, and I cannot edit the widgets that come with the theme. (The problem persists even after increasing system resources. PHP Memory Limit: 512 MB)
Hello,
This issue is happening because the new Gutenberg editor is not well-optimized for handling a large number of widgets that include custom font pack icons. Each of these widgets, especially when using custom icon sets, increases the memory load on the server significantly. Unlike the Classic Editor, Gutenberg is a block-based visual editor that tries to render everything in real time within the editor interface — this includes all custom elements like icons, styles, and layout previews.
Our theme have many such widgets, especially with complex assets like icon fonts, the Gutenberg editor attempts to load and process all of them at once. This can lead to very high memory usage on the server, causing performance issues, crashes, or even making the editor unusable in some cases.
You can try some suggestions, like deactivating Qi Blocks plugin (that is not required), then navigate to Appearance > Customize > Qode Performance and there you can enable/disable icon packs, custom post types, widgets and shortcodes which you don’t plan on using. This should have a positive effect to the overall performance of your site. Or you can use Classic Widgets plugin which will revert Widgets section to it’s previous layout.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Your theme is working only on php 7.4 version. I try everything to get theme to work on php8 and above but no luck!
Hello,
Current version of the theme (Version 1.6.3) is compatible with the latest version of WordPress and with PHP 8.3.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to update Qode Framework and Stal Core that will be listed there.
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Try this already with php.8, 8.1, 8.2, 8.3 and 8.4 , no chance to make it work… Only when i revert to php7.4 it start to display pages….
Version 1.6.3 – May 19th, 2025
- Updated Qode Framework to 1.2.6 - Updated Revolution Slider to 6.7.34 - Updated Stal Core to 1.6 - Updated WPML config file - Improved Google Map API compatibility - Fixed translation loading - Minor fixes
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Hello, I just purchased the theme. And I’m having a problem. Your support system is reporting an error saying “Error establishing a database connection.”
Should I forward the problem here?
Hello,
Thank you for choosing our theme!
This was most likely due to temporary server downtime. Please clear your browser cache and try again.
You can also contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.
Support
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Hello, I am having trouble importing the demo content as it gets stuck at 68%. I have created a support ticket but I did not receive any response.
Hello,
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated. Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
You can also try importing via XML import which is a lighter demo import method.
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I’m having an issue: I’m using your theme in my website and added a footer made with Elementor. The footer has worked for months but now it’s missing. If I go to Templates > Saved Templates I can see that my footer template is still there but in the Type column it shows Footer (Unsopported). How can I fix it? Thanks
Hello,
The theme is developed to use footer templates by the theme. We assume you are using Elementor Pro in this case, however, this plugin was not used in theme development. Since this is a plugin you purchased separately from the theme please try contacting plugin support.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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How can I use the Stal theme with WPBakery Page Builder? I couldn’t find anything related to this in the documentation.
Hello,
Unfortunately, there is no demo content version built with WPBakery. Theme uses Elementor as a page builder, and the demo content is built using this plugin.
The theme is compatible with WPBakery, and all of the theme’s shortcodes are also available with this page builder, so you can use it to build your content. However, this plugin is not included with the theme, and if you wish to use it, you need to purchase it separately.
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Good evening, we have a problem with the portfolio. First, we are unable to edit the content you have already created, for example the “New Structures” portfolio page. Here we tried changing the text “lorem ipsum etc..” by inserting some !!! and saving, but the theme does not save my changes. As a second thing, we can’t recreate through elementor, the checkerboard that you recreated on the “main menu”. We created 4 new portfolio “news”, created a new category and inserted it in the slug from the “portfolio” block of elementor, but the checkerboard does not come up.
Could you please help us?
Hello,
Portfolio single posts in our demo are created with Elementor so description section needs to be edited with this page builder too. However, you first need to enable it for portfolio posts in Elementor > Settings.
As we do not have enough information about settings for your portfolio list, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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Thanks for the help, we did as indicated, but unfortunately we still can’t see the portfolio articles, because from “Error page” there are mandatory plugins for the portfolio to work? So let’s check if everything has been installed. Thanks a lot
Hello,
In case you need further assistance, please submit a ticket at our Help Center, and our agents will gladly help you.
Support
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Is there an HTML version ?
Hello,
Unfortunately no, we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Support
Mikado Portfolio part of
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ok thanks for the information
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Can’t load social media default svg icons at the footer which is already supplied with the theme??? I have already added to .htaccess
<IfModule mod_headers.c> <FilesMatch ”\.(ttf|ttc|otf|eot|woff|font.css|css)$”> Header set Access-Control-Allow-Origin ”*” </FilesMatch> </IfModule>
but no help kindly check the screenshot below:
https://privatebin.net/?a38e8a63696c6ffa#AavzoVtBrAGCYN3Dn9LT8HQ5DmBwWnr3fimz45fawJcgHello,
The theme comes with the Stal Icon widget, where you can select the icons from the popular icon packs. You can try using that.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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In the single project how can I delete the data label and category label in the Info Items section?
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi—we see that you updated pagination in the most recent theme update. The pagination on the Blog List element is no longer working (Elementor) after the most recent theme update and gives a JS error of 403 Forbidden. You can see it happen here: https://ridgewoodinfrastructure.com/news/. Any help would be appreciated.
Thank you!
Hello,
There is a new update releaced today with improvements regarding the pagination. Please try to update your theme to the latest version.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you for your quick response. That has fixed the issue.
Support
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Dear Sir,
We have installed the theme and imported the demo. But we are facing one issue. Inside single product page, the main image is not showing up. Even in your demo also, the main image is not showing. Please see this https://prnt.sc/jZB9X_gojugT
Hello,
There is a new update for the theme released. Please try to update your theme and bundled plugins to the latest version. You can try to follow the instructions from this article.
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Is the Theme compatible with Polylang ? I’m ready to translate my pages but there seems to be bugs especially with the Holder With Image (template)
never mind i resolved the issue
Hello,
Thank you for letting us know. We are glad to hear that you managed to resolve the issue. In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, is it possible to have lets say : metallurgy home as the main website but to integrate the interactive columns to another specific page of the website ?
Thanks.
Hello,
Thank you for taking interest.
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. After that you can set the homepage of your choice by following instructions from this article. You can also adjust the content of pages and menu structure to suit your needs.
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i bought the theme and installed / activated the necessary plugins but i don’t see any pages… where do i go for that ?
nevermind i checked your online documentation
We are glad that you’ve managed to resolve this in the meantime.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, I wrote to you a couple of days ago to try to resolve an issue through support, but I haven’t received any response yet. Thank you.
Hello,
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe, however, there’s been an increased number of tickets lately so our response time got a bit delayed.
We’ve checked and we see that your tickets were updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Hello, when I update the latest version of Qi For Elementor plugin the website shows a php error. This has forced us to not be able to update the Qi for Elementor plugin. This only happens with this Stal Theme. Do you have any patch for this?
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
Support
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Hello, i have purchaced the theme, but i have an issue with the translation. i use the WP Multilang for multiple translasions. while if you at “posts”, you can see the buttons to fill the content at the language you want, i use the Stal Portfolio for my posts, but there is no option for translation there, in order to put the content at the languages i want.
Hello,
Some label are located in Stal Core plugin, so please try adding translation for this plugin too and search for labels there.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hello, this option will only translate the static text strings. i want to add content at a post at the stal portfolio in 2 languages, where when i change the language of the page, it will show the corrent language content. The problem is that while this option is available everywhere else with the WP multilag at the wordpress, there is no option at the stal portfolio. Is it a bug, or it need a specifit translation plugin?
Hello,
Perhaps portfolio post type can be enabled in the settings of the plugin that you are using. Take a look at the plugin documentation.
Also please take a look at our article for multilanguage website here.
Support
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I bought this theme last year but have now got the project to start working on it. As soon as I imported the demo, logo is not visible. I tried reaching out to support but it says it has expired.
Can you please help?
Hello,
Please make sure to set all logo option in Stål Core Options > Logo. Some pages might have logo set in page options, so if logo from global options is not showing on individual pages, please check the logo options on that page.
You can find more info regarding support expiration and option to extend it in this article.
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Hi, thank you for a nice theme. i bought it, installed it, registered it, everything is fine. But Import demo data doesn’t work for me. After selecting what to import and clicking IMPORT, the process gets stuck at 0%. Nothing is happening. I tried to set up different variants of Import Option – with attachments, without attachments, click on All, Content, Options. It still stays at 0% and doesn’t import anything. PHP server configuration is fine – System information in the administration reports that all parameters are OK. I have PHP 7.4., MySQL 8.0 Please advise. Thank you
Hello,
You can also try importing via XML import, which is a lighter demo import method.
In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Thank you. I already did it :o) But, unfortunately – not always has been imported through XML. There are widget missing, and widgets area has been not import to relevant pages. Any sugestions? Thanks!
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Yes, I did it.. But – 0% and stuck. I solved it by other way. I have the same theme on the other domain. I use some plugin to export/import widgets. And now its OK. The problem was by side menu. Ikon to open side-menu and zoom ikon was not showed. And widget area was´nt able to put in this space. Qode options by page was not show the possibilty to set “Custom Header Widget Area” (neither 1 nor 2) . Some problem with Qode plugin I think… You can close it. It solved now.
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