71 comments found.
having an issues with the theme. The latest elemntor update and the WGL Extensions plugin has a conflict of somekind and crashed the site. Is there a way to get a fix for that.
Hello,
Please make sure to update both the theme and the bundled plugins. You can follow this link to see three ways to update the theme: https://webgeniuslab.ticksy.com/article/19061/
The latest version of the theme is fully compatible with the latest version of Elementor.
Hi there! I installed WPML and works fine but not the footer. When I change the language it remains the same language. If I try to change it in the theme options to another, it keeps always the other one, it doesn’t change with the language. Header works fine but not footer. What can I do? Thank you.
We’ve just checked this on our side and everything works correctly. Please submit a ticket to our support forum and provide more details so we can assist you further.
https://webgeniuslab.ticksy.com/I bought the theme 3 years ago and I don’t have the support service available.
HI, can where can i find out the latest version of this theme please?... i currently have Version: 1.0.29
You can download the latest theme version from the themeforest.
Hi,
I have an issue with my site for link www.abc.com/team sub page. It shows the not propriate contents like “Prior to joining, James taught at The Hebrew University, the Jerusalem Institute of Management, and served in the Israeli Army.”
I have deleted all the contents in Team page. But it still show in Google page. Can you advise me this
Hello! Usually, it takes some time for Google’s crawler to re-index the content.
WGL Extensions is conflicting with new Elementor, please advise ASAP? Causing critical error when logged into WP Dashboard.
Ensure to update the theme and bundled plugins. Follow the next link, there are three ways to update the theme: https://webgeniuslab.ticksy.com/article/19061/
If you have more questions you can submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hello! Can I first activate the license and make all the settings on the test server, and then transfer the configured site to the main domain?
Yes, you can.
Blog post order is not working. How we can fix it. This is bug on yout theme. Pls tell how we can fix it
Ensure to update the theme and bundled plugins. Follow the next link, there are three ways to update the theme: https://webgeniuslab.ticksy.com/article/19061/
If you have more questions you can submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hi, great theme good job. I do not want to use woocommerce but there is always a notification says that I need to install and activate woocommerce. How can I get rid of this notification?
Hello! Thank you for your kind words! Ensure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our technical specialist will assist you.
Hello,
I need a modification of myactivation code or, if this is not possible, deleting it.
Someone is using my code for their site but I can’t use it.
I was trying to submit a ticket but it says “support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Hello. There is a category related to licenses. You can submit a ticket there with expired support.
Does this theme include all the images used in the demo?
Hello! The main images are used from free resources—only someone is required to have their licenses. We will provide you with a full list of images for which one must have licenses.
OK thanks. Just bought it.
Not compatible with PHP 8.0 por above.
Ensure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Our support specialist will assist you.
We’re unable to remove the purchase code from www.infinity.com.na as the company has closed down… now since support has expired we have no other way of contacting support to assist with this…
Hello! It is available to be used.
Can’t change mobile menù logo
Ensure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
We provide support services only via the forum.
Hi there, I am trying to update my client’s Website however, whenever I click to edit something in WP it shows up with Critical Error? Please help.
Hello, ensure to update the theme and all bundled plugins.
I have already updated the Theme and all plugins. When I update Elementor the Website blocks completely and not accessible. Critical Error on whole Website is seen. What could be causing this?
I have already updated the Theme and all plugins. When I update Elementor the Website blocks completely and not accessible. Critical Error on whole Website is seen. What could be causing this?
I have already updated the Theme and all plugins. When I update Elementor the Website blocks completely and not accessible. Critical Error on whole Website is seen. What could be causing this?
I have already updated the Theme and all plugins. When I update Elementor the Website blocks completely and not accessible. Critical Error on whole Website is seen. What could be causing this?
Most likely you skipped some important thing. Please double-check the theme version with the one available in the themeforest. Otherwise, you need to submit a ticket to our support forum and our specialist will assist you there.
I tried to activate my license on new site after I deleted this on another site months ago, support says its expired, I need it resolved or a refund.
You can try to activate it now.
How can I make the Home 3 as my default theme?
You just need to set it up as a Home page. Feel free to submit a ticket: https://webgeniuslab.ticksy.com/
Our specialist will be happy to assist you.
I like your theme and specifically Home 3 (warehouse solutions) demo. But before I buy your theme I have few questions:
1. Do you provide installation support for new users? 2. Do you have one click demo install functionality 3. Is your theme comes with Mailchimp integrated? 4. Do you provide minor customization help for a fee?
Thanks.
Hello!
1. Yes, we provide detailed video instruction and you can ask some questions via our support forum.
2. Yes, all our themes have this feature.
3. Mailchimp is a third-party service that provides an easy-to-use tool for integration into any theme, eliminating the need for a specialized tool from our side.
4. Customization services are not included. However, our support specialists will be available to help you with any questions related to the theme or features.
Just FYI your core plugins crashed my site 3 months after deployment.. when they are active nothing for them works and I’m not having to purchase an entirely new theme and build my clients website all over again for free and my support has run up so I’m just stuck spending more money which really sucks… WGL and your other core plugin is not compatible with wordpress and if there was an update, i’ve received no notifications or anything
Hello! Most likely you just need to update the theme and bundled plugins. You can check the article on how to update the theme: https://webgeniuslab.ticksy.com/article/19061/
Also please check if some setups weren’t changed on a server side.
HI, I hope you are well, I would like to buy this theme there are any discount for the price?
Hello! Unfortunately, we don’t have any plans to offer discounts in the near future.
the demo themes is very slow responsive!!
Hi, is this theme support RTL?
Hello! Yes, it is.
