12632 comments found.
My support has expired and I don’t get major problems but after recent updates, I do have 2 logo on mobile view. One logo at Normal place, the other one is at search bar. On mobile view only…then on single page ,sometimes the element are unclickable and if they do the page turn to green colour. My support has expired.
Please help. Be blessed.
Hello,
Please keep all plugins that are not related to our theme and the child theme turned off and send us your admin access. Use the contact form on our profile page here https://themeforest.net/user/xtemos
Kind Regards
Hello,
I’m not able to submit a support request (the system ask me to renew my license). My masonry shop layout has huge gaps between the images in their respective columns. It happended after updating to the latest theme update and Elementor update (ran the automatic updates today). I need a fix for it.
GM
Hello,
Thank you for extending your support. Now you need to go to your account on our website xtemos.com and click on the “Update” button for your purchase code. It will actualize your support expiration date and then you will be able to create a new topic. Let me know if it helps.
Kind Regards
Hello, We previously purchased this theme and successfully used it for our website tardissenerji.com. Later, we closed that site and re-used the license for our new website nanoorjin.com. The activation worked perfectly.
However, due to serious issues on your Classic Demo (broken layout and non-functional sections), we had no choice but to delete WordPress completely and reinstall the Avada theme from scratch.
Shockingly, even though it’s the same license and same domain, the license key is now locked, and we are unable to activate it again. This happened just one day after the original activation.
This is frustrating and unacceptable. We did everything properly. Please urgently unlock the license key or allow us to activate it again.
We are preparing a professional site as an official distributor of an industrial product, and this delay is damaging our schedule.
Thank you in advance.
Hello,
Thank you for using our theme and reaching out to us!
You can manage all your purchase codes in your account on our website: https://xtemos.com. From there, you can remove old activations for domains that are no longer in use, allowing you to activate the theme on a new domain.
If you don’t have an account yet, you can create one using your purchase code here: https://xtemos.com/my-account/
Let us know if you need any further assistance.
Kind Regards
Hi, great theme. And great support. TNX!!!
Hello,
Thank you very much for your comment and feedback! We highly appreciate that 
Kind Regards
Hello my website is cappadocia.com.ru i have made website with woodmart theme and when i download the loco translate plugin website crashes and get critical error when i use same plugin with another theme there is no problem so what is the solution for this please?
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
Hi, I want to add my site’s logo to the top of the mobile off-canvas menu, above the menu items. I checked the Header Builder settings for the “Mobile Menu” element, but I couldn’t find an option to add content or an HTML Block before the navigation. Could you please guide me on how to do this in the latest version of WoodMart?
Hello,
Thank you for the question. Unfortunately, there is no option to add the site’s logo to the mobile menu off-canvas section.
Kind Regards
Hi
I actually posted this same comment yesterday on one of your YouTube videos. While you encourage viewers to visit your YouTube channel, it seems there’s not much interaction with users in the comments section.
So I wanted to ask here as well:
Could you please make a video on how to create a fully responsive slider that shows the entire image on both mobile and desktop without cutting anything off?
I’ve really struggled to achieve this using Gutenberg and eventually gave up. Elementor handles it better, but not everyone wants to use Elementor.
I believe a lot of us would benefit from a clear tutorial on this — especially for online stores, where a good responsive slider can make a huge difference.
Would love to see your approach to solving this!
I think the gutunburg of woodmart right now is not powerful like elementor, yet…
Hello,
Thank you for your comment and for the feedback. We will consider creating a video for this. But, in general, Gutenberg slider has the same set of capabilities as Elementor’s. If you have any difficulties, please create a topic on our support forum and we will help you.
Kind Regards
HI
When you will crate video based on gutunburg?
We are going to improve this functionality in our 8.3 update, and then we will prepare a new tutorial for this.
Nice to hear that
would you please tell me the estimated time for 8.3 version release?
We hope to release it in a month or two.
Hi there, dear team! I have enabled the option to show product attributes on hover in the product grid. However, the attributes list is being cut off with a fade effect and shows ”...” at the end, even when there’s enough space to display all attributes.
I want the complete list of product attributes to be fully visible on hover without any fade effect or truncation.
Can you give me a CSS code snippet for that?
All the best, Hobiti
Hello,
Could you please send us a screenshot or your website URL so we can check your configuration and help you? You can use the contact form here https://themeforest.net/user/xtemos
Kind Regards
Hey guys!
Just updated to last plugins, version of woodmart and patches, and now the website is returning this at TOP header section, above site content:
Warning: Undefined array key “rates” in /home/r72315empe/print forge.eu/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/abandoned-cart/class-abandoned-cart.php on line 799
Warning: foreach() argument must be of type array|object, null given in /home/r72315empe/print forge.eu/wp-content/themes/woodmart/inc/integrations/woocommerce/modules/abandoned-cart/class-abandoned-cart.php on line 799
Proof: https://imgur.com/a/VQ9Y0vj Any ideea what happened ?
Hello,
We have fixed this issue already. Please update the theme to the latest version – 8.2.7.
Kind Regards
I have added a description for the category page but it is not showing on the page in view mode. I am using the theme ” Marketplace 2 “
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
Thank you!
Best regards
How in the ” Related & Upsells ” section I want to change ” Product view ” to ” Grid ” but it does not change and still displays as ” Carousel ”. I use the theme ” Marketplace 2 “
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
How to change the language for ” Filters ” on mobile? Even though I used the ” Loco Translate ” plugin, nothing changed for the text to my language.
Hello,
Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.
For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.
Here’s how you can do that:
1. Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2. Click the “Create New Topic” button.
3. Provide a clear title and a detailed description of your question or issue.
4. Finally, hit “Submit” to post your topic.Once your post is up, we’ll be able to take a closer look and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you on the support forum!
Best regards,
Sub menu not displaying in front end but backend is looking good. What’s the problem?
Hello,
Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.
If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:
1. Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2. Register: Click the “Register” button and fill in your details, including your purchase code.
3. Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-CodeOnce you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.
We look forward to helping you on the support forum!
Best regards
One more problem. In Size Guides description, you can’t use [Shot Code] now – why? Using [short code] results in the error “Update failed. The response is not a valid JSON response.”
Hello,
We just tested this on our end and it works without any issues. So there might be a problem with the shortcode itself.
Kind Regards
Problem with searching for products by SKU if it contains the ”_” character
I have set the search engine to search for products by SKU.
If I want to use SKU search, there’s a problem because if the SKU contains “”, the search engine doesn’t find products. Using this character is illegal in SKUs. If I use “–” instead of “”, everything works correctly and products are searched by SKU. I think everything worked before, but since the last update or the second-to-last update, the search stopped working when the SKU contains the ”_” character.
Please help.
I have multiple licenses, but the latest support ended on May 27th, and the problem I’m reporting is a bug.
Hello,
Yes, unfortunately, it is not possible to use `_` in search due to technical limitations, and that is how it always worked.
Kind Regards
Hello Xtemos, your theme is nice.
If I add_action to woocommerce_before_shop_loop , it doesn’t display/show anything. Please how can I make it work, my project depends on it? By the way, the aim is to add contents just after the product archive h1 title. Thanks.
Hello,
It most cases, you don’t need to write custom code for this. You can create custom layout using page builder as described in our documentation here https://xtemos.com/docs-cat/woocommerce-layouts-builder/?theme=woodmart If you still have difficulties, please create a topic on our support forum and we will help you.
Kind Regards
Ok, thanks for the suggestion.
You are always welcome. Feel free to contact us if you have any further questions.
Hello, I have a question before buying the theme. Write now I have a shop with flatsome theme with UX Builder. I need to change this with woodmart for many reasons. The shop have 1000+ products with UX Builder. How migrate this products to woodmart elementor? It’s possible or I need to change one by one the products? Thanks
Hi,
Thanks for reaching out and for considering WoodMart for your project. We’re happy to help with any questions you have.
Unfortunately, there is no automatic transfer from this theme’s blocks to Elementor. In such cases, you will need to recreate the content manually.
Kind Regards
Hello, we have the same problem with background color after updated elementor and woodmart. No server cache, no plugin cache. All other plugins disabled. Cleaned browser cache and tested on different browser. The page background color is not added to pagebuilder preview of product template. With hello theme its working fine. Ticket ID: #675275
Hello,
Thank you for contacting us. We have answered your question on our support forum. Feel free to continue the conversation there.
Kind Regards
Hello,
It seems to be an Elementor issue specifically on your website. Could you please test how it works with the default WordPress theme to see if it is somehow related to WoodMart?
Kind Regards
Found the culprit, it is the Elementor Pro (v3.31.0 at that time, it also messed up cart sidebar) i have not yet updated it to latest as they mention breaking changes in changelog
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
how to hide ‘browse categories’ sidebar in the theme?
Hi,
Could you kindly create a topic on our support forum and share all the necessary details about your request, including some screenshots? Please also include admin access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/
If your support period has expired, please make sure to renew it on ThemeForest before reaching out.
Thank you!
Best regards
