999 comments found.
Hi, any updates available of Visual Composer to 8.7.3 ?
Hi,
Thanks for contacting support.
Here’s how to get the latest version of the required bundled plugin:
1. Remove the current version of the required plugin via the Plugins menu in your WordPress dashboard.
2. Install the required plugin by navigating to Appearance > Install Plugins menu. The latest version will be installed from our server.
Sincerely,
The Colabrio Team
Hello, is it possible to link services to portfolio/project.. eg. i have service called chemical.. can I link several portfolio/project items to service chemical..so when I go to chemical service i can see and link to related portfolio/project items
Hello, seems like it’s a copy of your inquiry. Please see the original one.
Sincerely,
The Colabrio Team
Hi. We like this theme so much we have two licenses for it. On the new site we want to use the Sidebar menu throughout the site but we can’t find where to style the sidebar menu beyond the most basic and minimal we’ve ever seen. l. Hope we’re wrong, are we overlooking something? Thanks.
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
There is no available fix for no menu/header showing up on new pages. I checked the settings and they are the same as in the imported demo. But on portfolio page and any page created using WP Bakery, the header + menu does not show up. No matter which settings I use. I compared settings on a new page to the “Sample” page and they are the same, yet the new page shows no logo header/menu. Will have to buy another theme.
Hi,
Thanks for reaching out.
I have forwarded it to our dev team for review.
We will keep you updated on their progress.
Sincerely,
The Colabrio Team
Hi. We have an issue where the Menu which is in the upper right corner is displaying properly on pages, but on post, page links like Home / About Us are displaying with no padding above them and thus are flush with the top of the page but the Search, Basket and Social Media Links are displaying properly with what appears a 30 or 40 pixel padding above them. Is there a setting for this somewhere? Thnx
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Dear Colabrio, are you planning to upgrade PHP support to a newer version? Version 8.1 no longer receives security patches or bug fixes.
Hi,
Thanks for getting in touch with us.
Could you share the error report for the issue you’re experiencing? So that we will be able to check it.
Sincerely,
The Colabrio Team
We currently have no issues, but PHP 8.1 will no longer receive security patches and bug fixes. For security reasons, it is necessary to update to a newer version, at least 8.3. Additionally, many hosting services are discontinuing support for 8.1 or charging extra fees.
Thanks for the update on this.
I have forwarded it to our dev team for review. We will keep you updated on their progress.
Sincerely,
The Colabrio Team
Dear Colabrio Team,
Do you have any updates regarding updating unsecured PHP version 8.1 to a more recent version? Without that, I do not recommend purchasing this theme due to a security vulnerability.
Thank you, M
Dear Milik,
Thank you for reaching out.
We have recently upgraded the PHP version on our demo server to 8.4. We can confirm that the theme is fully compatible and working correctly. So you can confidently run our theme on PHP 8.2 or 8.3 (the current recommended versions).
Please let us know if you have any other questions!
Sincerely,
The Colabrio Team
Hi there! I am facing a problem with my mobile website. Logged into wordpress and at desktop / laptop size it seems all fine. But for every visitor the mobile view seems crashed, only shows some backend logos and old footer text. What could be the problem here? www.hellojuli-design.de Thank you in advance! Julia
Hi,
Thanks for getting in touch with us.
There are quite a few issues on your site:https://tppr.me/TBbeIS
Do you have any caching plugins installed on your WordPress environment? If so, try deactivating them to see if the issue persists.
Sincerely,
The Colabrio Team
I very much appreciate your effort. You were right – with a disabled caching plugin the problem no longer exists. Thank you!
You are Welcome!
in the project details page, there is a Back button in the header, it redirect to home page, how can I change that ?
How can we make the first accordion tab closed (collapsed) instead of always opening by default?
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
I dont have problems, i don’t need support, i just need to know where the settings are.
Unfortunately, there are no such pre-built options. You can only disable the “Back Button”.
Sincerely,
The Colabrio Team
How to disable it ?
.portfolio-header-title {
& .back {
display: none;
}
}
Sincerely,
The Colabrio Team
Hey I know my license is expired but wondering if this issues came up before and you might have a link to a Help Article to help us out but we just cannot get more than three portfolio items showing even when we go into the WP bakery widget settings and change it to display a higher number it just never shows more than three no matter what we do we’ve been playing with it for several month and just cannot get it to work.
Have you seen this issue? Do you have any articles that could maybe help us out?
Hi,
Thanks for getting in touch with us.
Please send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website.
By providing us with access, you agree that a backup has been taken.
Sincerely,
The Colabrio Team
Thanks for the offer guys. says a lot about your support! We did end up resolving it, but not sure how. We think it was due to cache issues. But if it happens again I’ll reach out!
Glad to hear that you were able to sort it out.
Sincerely,
The Colabrio Team
Hello,
I’m experiencing an issue on my homepage with the “Dynamic Text” module of the Norebro theme.
When I insert an apostrophe ’ in the text (for example in L’Excellence), the homepage goes into an infinite loading loop, and I get the following JavaScript error in the browser console:
Uncaught SyntaxError: JSON.parse: unterminated string at line 1 column XX of the JSON data
After some tests, I found that the “Dynamic text” field sends its content as raw JSON, without escaping special characters.
As a result, JSON.parse() fails whenever the text contains apostrophes or quotation marks.
This bug currently makes the Dynamic Text module unusable for languages like French, where apostrophes are very common.
Best regards,
Vincent
Hi,
Thanks for reaching out.
Could you share the full text structure you are getting the error with?
There’s no issue when we add words with apostrophes like L’Excellence, please check:https://norebro.clbthemes.com/dynamic-text-test/
Sincerely,
The Colabrio Team
Hi,
The issue occurs only with the keyboard apostrophe ’ (key: ‘). With the typographic apostrophe ’ (special character), everything works correctly.
if they look similar.
1. The keyboard apostrophe → ‘
This is the standard ASCII apostrophe.
Unicode: U+0027
Produced directly by the keyboard key: ‘
This is the one causing the issue in the Dynamic Text module.
2. The typographic apostrophe → ’
This is a typographic character used in proper French typography.
Unicode: U+2019
Not produced directly by the keyboard key; it usually comes from autocorrect or special character insertion.
This one does not cause any issue.
Best regards, Vincent
Hi,
Thanks for providing more details on it.
I have forwarded it to our dev team for review.
We will keep you updated on their progress.
Sincerely,
The Colabrio Team
Hello, there is a bug or mistaken thought for the mobile menu. When you click on the main menu item it takes you to the children while it should do it only when you click the dots.As it works now the main category item cannot be viewed. Please check it.
Hi,
Thanks for getting in touch with us.
As a workaround, you can duplicate the main menu item. Then, show it as a submenu item on the mobile menu only by using the vc_hidden-lg vc_hidden-md classes. This will make it clickable.
If you need further assistance with implementing this href=”https://themeforest.net/user/colabrio#contact”>send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website.
By providing us with access, you agree that a backup has been taken.
Sincerely,
The Colabrio Team
Hello,
I have imported Demo 10 of the Norebro theme. In the side menu, the submenus currently open on mouse hover. I would like to change this behavior so that the submenus open only when clicked, not on hover.
Could you please let me know how to achieve this?
Thank you.
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Hi. Nice work. Great looking theme too. 1. Are there multiple demos or just different versions of the home page that are installed but the rest stays the same? 2. Can we turn off that sidebar with share link and copyright info? 3. Left sidebar menu main page demo take a full page header or slider image? and finally 4. Can we use the left sidebar menu on all pages? Thanks.
Hi,
We appreciate you reaching out.
1. You will be able to install different pages (demos) separately and mix and match them if you need to.
2. Yes, there’s an option to turn it off.
3. We need just a bit more detail. Could you clarify your question a little?
4. Yes, you can.
Sincerely,
The Colabrio Team
Hi. Your description mentions Slider Revolution being included and valued at $95, still everything we click on is asking for a license key. Did we do something wrong. We used the Install Plugin option after install. Thanks.
Hi,
Thanks for getting in touch with us.
Our theme comes bundled with some premium plugins from CodeCanyon, such as WPBakery Page Builder, Slider Revolution, and ACF Pro, that help to supercharge your website with features beyond a typical WordPress installation.
While the bundled versions still have full core functionality, some features may be missing, but you still get a premium plugin for free.
Here’s a fully bundled plugins guide:
https://docs.clbthemes.com/ohio/#bundled_plugins
Sincerely,
The Colabrio Team
can i use the license on staging site and after the website is finished move it to the main domain?
Hi,
Thanks for getting in touch with us.
Sure, you will be able to detach and activate the license on the main domain.
Sincerely,
The Colabrio Team
Your website is very stylish! I have a question before purchasing.
If I set “Simple Portfolio – Left Menu” as the homepage, is it possible to keep the left menu on subpages as well? If not, could you recommend a theme from your collection that supports this feature?
Hi,
Thanks for getting in touch with us.
You will be able to set any of the available menu types for specific pages.
Sincerely,
The Colabrio Team
Hello, Can you please tell me how i can remove the ”/” in the header menu of my website. Please see the image in this link – https://ibb.co/k6ByXxQV
I have tried removing it using some css code but not working. I look forward to your feedback.
thanks
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
I have done that. Please check
Good news! Your ticket has been answered. Please check it.
Note, you will be notified by email with further updates regarding your inquiry.
Sincerely,
The Colabrio Team
Hello, I was wondering if there will be any updates available soon.
Hi,
Thanks for getting in touch with us.
We are planning to add the latest WooCommerce compatibility soon.
Sincerely,
The Colabrio Team
Hi, where I can change pictures in slider (photo with couch) and remove arrows ? I received an answer from you in one thread but I can’t find it. And it’s most likely related to the submitted ticket. Is it possible to send it again?
Hi,
Thanks for getting in touch with us.
Unfortunately, we can’t find any previous inquiries from you. Can you share the link with a slider?
Sincerely,
The Colabrio Team
Allll themes using WPBakery have a “Design Options” tab for padding, borders, and margins — but this one doesn’t. Also, the Google Map doesn’t work properly when added. Also I can’t search the icons.
Hi,
We appreciate you reaching out.
Please submit a ticket with your inquiry at our help center, and our team will gladly assist you.
Sincerely,
The Colabrio Team
Unfortunately, there is a problem with compatibility with WPML. ( there is no information on this in the documentation ). I have already spent several hours on making everything work correctly as in other themes, but to no avail. On translated pages, the styles and settings defined in the THEME SETTINGS tab do not work correctly and that’s it. Similarly, elements placed in widgets as NOREBRO elements do not work, for example, the NOREBR LOGO added in the main language is not visible on the page translated into another language. So for anyone who wants to buy this theme with the intention of using it with WPML, I warn you that it simply does not work properly.
Hi,
Thanks for reaching out and notifying us of an issue. I’ve reported this to our dev team who will check that.
Sincerely,
The Colabrio Team
Help Center | Docs | Colabrio
✉️ Sign up for our newsletter and be the first to know about all the latest news.
