279 comments found.
Mobile menu doesn’t function on homepage when on your phone.
Hi, please create ticket on our help desk at https://sp.g5plus.net for further support. Thanks
Mobile menu not functioning on homepage.
Hi, please create ticket on our help desk at https://sp.g5plus.net for further support. Thanks
Is there an easy way to change the headings on the Portfolio Extra details?
Please create ticket on our help desk https://sp.g5plus.net for premium support. Thanks
Hello, first of it, thx for your work. I have a question about the revslider plugin within your theme. this is the 6.10 version. there is a vulnerability on this verison which is corrected from 6.11 version. the last version of revslider is 6.18. Is there any availability to get the last version or at least the 6.11 version ?
https://www.wordfence.com/threat-intel/vulnerabilities/id/457b5066-da37-4877-9abe-c912bc201f29?source=pluginThx in advance for your answer, and have a beautiful day.
You should login to our help desk then create ticket there, our support team will send link to download. Thanks
we have many subdomains of the website: example.com ka.example.com tap.example.com ai.example.com
1. How is the license calculated, is it counted as 1 license or many licenses? 2. What if the subdomains are on different servers?
If you run many sub-domain => you have to buy 1 license/domain. Thanks
Where do you change the header (i.e. menu/top bar) font options?
Hi, please create ticket on our help desk https://sp.g5plus.net and show us exactly where you want to change font via screenshot, we will show you. And our theme provided options to change font here: https://gyazo.com/25702160cb43f70bf04dc18d03f6b61e Please check and let me know. Thanks
Hello, Theme Options > Import / Export is missing. I’ve already created the ticket (12698)
Thanks for that, please follow on your ticket.
Why did all the theme colours and fonts reset on an existing website? Also when I create a new portfolio item the whole site crashes.
I don’t know what you done. But if you update my theme => you have to click Generate CSS on ThemeOptions. Or create ticket on our help desk https://sp.g5plus.net => our support team will check for you. Thanks
Are planning on updating for the new version of woocommerce?
Hi, thanks for your interest my theme. You can buy it normal and if it not compatible, please create ticket on our help desk https://sp.g5plus.net we will update it. In case we are not update, I will refund no questions. Don’t worry. Thanks
Hi, how can i transfer the theme from site to another, can i deactivate the first and activate the second? thank you
Hi, you can transfer normal but we just support for 1 domain / 1 license. Thanks
thank you, but i have two license with two domains and i want to delete one and create it with new domain, So i need to know where can i find the license inside our site(our files). because i will need to your support in the new domain
We just support for 1 domain / 1 license, so you want support new domain => you have to buy new. Not use old. Thanks
i am sorry if my case is not clear, i have two websites with two license for example ( A and B ) i want to keep A and delete B, and create new domain instead of B. so i need to know what is the license of A and the license of B. because i don’t want to use one license for two websites i hope my case is clear and i am sorry, if my case not clear give me your email support to send picture Thank you
We don’t care you delete or not, we just support 1 domain / 1 license and can’t transfer. Thanks
does your theme have nav menu walker feature for seo now a days most of the themes comes with nav menu walker feature like thegem and many more
Unfortunately, i don’t know what feature as you said, so can’t say anything. Sorry for that.
Hello, great theme but how do you set consistent headers and footers across all pages? It seems like I have to rebuild these on every page.
Thanks for your purchased my theme. No, if you want the same header and footer for entire website. Just setting on ThemeOptions and don’t use PagesOptions here: https://prnt.sc/112qvlz Because PagesOptions will override value from ThemeOptions. If you want more guide, please create ticket on our help desk at https://sp.g5plus.net , i will guide more detail to exactly. Thanks
Hello there, I really like this theme and I am interested in buying a license. May I ask if what version of WPBakery Page Builder is included and how often there will be updates for it, if any? And if this thme is compatible with the latest WordPress Version 5.7? Thank you very much and best regards, Toto
Hi, thanks for your intererest my theme. WP Bakery Page Builder included in our theme with Bundle license: https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins I will provide update latest lifetime, but you have to go to my help desk login then download there. My theme have to compatible with latest WordPress version(not only 5.7), if don’t, we have to update it. Any questions, let me know. Thanks
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
please fix it
i should deliver my work end of this week
thank you
Hi, seems you upload MainFiles download. Please extract it and choose this file to upload: https://prnt.sc/10luc4r If still problem, go to https://sp.g5plus.net create ticket and leave your account WordPress(admin role) there, i will check, upload and Install Demo Data for you. Thanks
yep!! it work now , thank you for your kind fast and smooth support
Glad to hear that, please create ticket on my help desk if need help. Thanks
hi, after updating to the latest version of the theme, the revolution slider no longer works, where the slider should be is just blank!
Hi, please create ticket on our help desk at https://sp.g5plus.net then leave your account WordPress there, I will check, i can’t guess what happened. PS: remember backup all code and database before. Thanks
Hey guys! Having noobie trouble… Is it possible to have one of the demo page as default or as a starter lets say ?
Hi, you can use this feature, Install Demo Data here: http://document.g5plus.net/megatron/#auto-setting-up After that, you will get a website look like my demo. If any problem, please contact us via help desk: https://sp.g5plus.net , our support team will check and fix for you, don’t worry. Thanks
Hello, In theme options, styling options, link management does not appear. So I can’t manage the link colours. Please fix the bug
Thanks for your purchased my theme. Please go to my help desk at https://sp.g5plus.net create ticket and leave your account WordPress(admin role) there, our support team will login, check and fix for you. Thanks
Hello, Ok.
Thank you very much.
Hello, I can’t find the alternative home ( for example : https://themes.g5plus.net/megatron/main/home-alternative-02/ ) How can I download them? Slider revolution: a code is required. Can I get the code? Thank you in advance.
Please use Install Demo Data here: http://document.g5plus.net/megatron/#auto-setting-up to install demo data. With license Slider Revolution, please view here to know more: http://support.g5plus.net/knowledge-base/where-do-i-find-visual-composer-license-key/ Thanks
Hello, By installing the Main demo, I had access to the demo I wanted. Thank you very much. Noted for the slider revolution.
Glad to hear that, if need help, go to my help desk at https://sp.g5plus.net then create ticket there. Thanks
I just wanted to take a moment and I appreciate for what you do! This theme is one of the best I’ve seen. Despite the great theme, their support is amazing. They get to the point and fix it. These developers are genuinely dedicated and provide support when is needed for their customers. Great job guys!!!!
Thanks for your review, got it and hope you like my theme. Any issues, please contact us via help desk. But please patience with us because difference time zone. Thanks
Absolutely! Thank you.
You are welcome. Thanks
Just bought my theme and your support team answered a few questions and I didn’t hear back again. This is a critical as my menu is not available. I submitted a ticket under “Menu dissappears” Please have your support ticket look into it, nto just browse through, provide a solution. Thank you.
Hi, i wrote clear on our item description here: https://prnt.sc/wbvye3 We have to process 1 by 1 for each ticket and please patience with us. Thanks
I see it now. Thank you.
No problem, bro. Please follow there.
You are welcome
