10600 comments found.
Quick question. We updated the theme and it messed up everything. All looked crazy so we had to reinstall a backup. Why like this? Anything other we must update except the plugins as we did?
Hi,
In v4.0, we upgraded Bootstrap from 4.3 to 5.3. After updating, the most common cause of layout or styling issues (like the filter bar not displaying correctly) is cached CSS/JS files.
Please follow our step-by-step guide to clear all caches after the update: How to update to v4.0.0
Key steps include:
1. Clear your site cache via your caching plugin. 2. Purge your browser cache (Ctrl+F5 on Windows, Cmd+Shift+R on macOS, or open in Incognito mode). 3. Clear your CDN cache (if using services like Cloudflare). 4. Clear Elementor cache via Elementor → Tools → General → Clear Files & Data.
Once all caches are cleared, the site should load the updated CSS and JS files correctly.
If you’d prefer, our support team can do this for you — just share your site details.
Thanks, I try the way you instruct and see. If it not work where do I send the login (email)?
Support forum https://favethemes.zendesk.com/hc/en-us/requests/new
Thanks, I get back if I not succeed!
Ok I sent the mail you required but you want me to renew my support 59 USD to be able to update your theme! It’s not like I need help to set up the site – I need you to deliver a update that not mess up the whole site when I update it, even after I follow your instruction.
Ticket Id: 128313 Sorry I replied in wrong tropic… So this is what I need now. The theme I know and not need any help there – just with the update!
Hi, im considering to buy this theme is it lifetime one time purchase?
and i saw at youtube that we can try the demo import? but i cant find the link to download, do i need to buy first so i can try the demo import?
Hi,
1. Yes, It is lifetime one time purchase
2. For demo import, you have to purchase then you can import any demo.
Regards,
hi, how do i contact u? i don’t get it about the search because it didn’t show any listing even tho i already select the filter area
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
Hi,
When updating from Current version 3.4.9.1 to the new version. some of the CSS stopt working, And cant get the search balk ( fillterbar) not the right anymore. ( Also when selected in the them itself.
Looks like there more people with some updating issues
Hi,
In v4.0, we upgraded Bootstrap from 4.3 to 5.3. After updating, the most common cause of layout or styling issues (like the filter bar not displaying correctly) is cached CSS/JS files.
Please follow our step-by-step guide to clear all caches after the update: How to update to v4.0.0
Key steps include:
1. Clear your site cache via your caching plugin.
2. Purge your browser cache (Ctrl+F5 on Windows, Cmd+Shift+R on macOS, or open in Incognito mode).
3. Clear your CDN cache (if using services like Cloudflare).
4. Clear Elementor cache via Elementor → Tools → General → Clear Files & Data.
Once all caches are cleared, the site should load the updated CSS and JS files correctly.
If you’d prefer, our support team can do this for you — just share your site details.
Would be awesome if u guys can help us. We tried it several times now
Please contact support team
Hello,
Every time we update the theme it ruins all the custom CSS every time. This is very frustrating and extremely time consuming. Do you have any explanation for this or any advice?
Hi, can you let me know which Houzez version you are using before update?
Hi, we are trying to update the theme from 3.4.9 to 4.1.3 however this issue of our CSS stopping working has happened multiple times when updating your theme. Are your developers changing divs and classes therefore our CSS no longer applies? Or is there something else.
Hi,
In v4.0, we upgraded Bootstrap from 4.3 to 5.3. After updating, the most common cause of layout or styling issues (like the filter bar not displaying correctly) is cached CSS/JS files.
Please follow our step-by-step guide to clear all caches after the update: How to update to v4.0.0
Key steps include:
1. Clear your site cache via your caching plugin.
2. Purge your browser cache (Ctrl+F5 on Windows, Cmd+Shift+R on macOS, or open in Incognito mode).
3. Clear your CDN cache (if using services like Cloudflare).
4. Clear Elementor cache via Elementor → Tools → General → Clear Files & Data.
Once all caches are cleared, the site should load the updated CSS and JS files correctly.
If you’d prefer, our support team can do this for you — just share your site details.
Thanks we’ll try the Elementor cache. Could the settings (combine CSS and minify CSS) we have for optimisation also be the cause, or is this more likely the Elementor cache?
Please read update guide i sent in my last message
Hi, that did not work. We disabled all cache, updated the theme and theme plugins, cleared the element or data, purged the cache. The CSS is all still broken.
Dear,
I would like to bring to your attention that the ‘PURCHASED’ tag is currently not associated with your account.
Should your client have procured this theme, kindly request the purchase code from them. It is imperative that this code be used when initiating communication with our support team through our designated support platform.
For premium support, please follow this link: Premium Support .
Thank you for your attention to this matter.
Best regards,
Hello, I get wordfence messages that the houzez plugins are vulnerable and risky. How can I update single plugins to maybe solve that issue?? It is serious! Please help
Update to latest version.
hi, we are also having the 504 error issues like most of ppls here. Opened a ticket, pls check and solve this asap. thanks
What is your ticket ID?
To import the xml file with your theme we can only work with the all in importer? we have a xml file link and we are forced now to buy that for 199$. More then your theme costs. Quit unsatisfied here with the theme. Import XML and import properties option should be must in such theme…
You can use WP All Import free version.
I purchased this 5 yrs ago but have not used it permanently in any site. After installation today, the login works in Chrome. However, there’s a processing login error in firefox and edge. I was able to install and activate the theme but logging in using ff and edge does not work. Users cannot register.
I started again from scratch. Uninstalled WordPress and made sure no files are left in the main site folder. After installation, no other plugins were installed except the 5 required. Enabled Membership and followed the documentation. Same result. Working in Chrome but not in Firefox, Edge, Brave. User is not able to register. Admin account cannot even login when using other browsers.
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
I purchased this theme in 2020. I haven’t used it. I am now ready to use it but it tells me purchase code is invalid. Can you help.
The code worked now.
So it is stable now, the v4 version, can we update clients website? we’ve buith some at digitasell.com
Yes, it is stable, you can update. Please read update guide first
Thk
Hi, I want to purchase a license for a client who is a real estate agent. However, I do not want to give him admin access because he is not well versed in wordpress but set up his account as Agent.
The problem is that agent front end dashboard doesn’t have blog post option. Is it possible to add this to Agent Dashboard Menu in front end?
Hi,
Posts in frontend dashboard not available but can be add with customizations.
Regards,
I noticed that there is a responsiveness problem on mobile when users view the ad detail pages on the site. The call to action buttons, which are: message, call and whatsapp, do not display properly, there is a lag.
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
Updated 4.1.2, but Map View is not working on Mobile, keeps loading …
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
Hi! How can I show the property type in the search results? Answer pls. Thanks.
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
In here it says there is now infinite scroll support and load more button support. it works on elementor widgets. but in the half map view its always has pagination, how to make it work? https://houzez.co/new-features-in-houzez-3-4-0-enhancing-your-real-estate-website/
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
Could you help me translate these words? I’ve tried using loco translate but I couldn’t.: https://prnt.sc/6vgH5-QSSN3-
You can translate these in Theme Options -> Translation -> Property Detail Page.
Hello,
would you address the support request #126787?
I renewed the support as you asked for. It’s a very urgent matter.
Thank you in advance.
Our team checking
This error is appearing when I try to change property information or add a new property.: “Failed to update. No route was found that matches the URL and request method”.
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
Is it possible to integrate the website with an external CRM via API?
Hi,
Please register at our support website and ask your question over there, so that we can assist you properly.
Regards,
We have a big issue with your theme and the images on our galleries they don’t show full, they are cropped. Please check and apply fix.
Hi,
You can manage images in admin panel under Houzez -> Media Manager. For more details contact support team at https://favethemes.zendesk.com/hc/en-us/requests/new
Regards,
My issue is that multiple images when viewing in the gallery are showing cut out and black at the bottom.
This can be managed in admin panel, if you not able to manage then contact support team on support forum, they will guide you.
Need to translate this page: https://prnt.sc/5Q1bg194o0iT
You can translate in po file using Loco Translate
Thanks
