287 comments found.
Hi Im interested in purchasing the theme, does it supports RTL?
Yes, it supports RTL. Thank you for your concern!
I can’t access my user account. The password recovery system is not working. I can’t reply to your message. How do I fix this?
What is your email address?
Hi, does this theme support RTL in all demos and Elementor widgets? Are all demo pages created with Elementor? Also, if there are any issues, do you provide good support and resolve problems effectively?
Hi there,
Yes, the theme supports the RTL in all demos and Elementor widgets. Currently there are 47 demo pages created with Elementor only. We listed them on our demo landing page clearly. We’re creating some new Elementor demos.
Of course! If you encounter any issues, feel free to contact us. We’re always ready to help.
Thank you for your concern!
I’m sorry to tell you that your theme doesn’t work. I’ve spent a lot of time trying to import a demo and the page always breaks. Please help me process the refund. I don’t have time for you to fix it.
Hi there,
Sorry for the issue that you’re experiencing!
Please open a ticket on our support channel https://themeftc.ticksy.com and send us some screenshots. We will check it further to see if the issue come from the theme or not. Importing a demo is very easy with one click. We can help you do it.
Thank you for your feedback!
Regards,
While you were answering my message, I bought another theme and it has already been installed and is working correctly. I want you to understand that your theme does not work and that I am not interested in being a test guinea pig for your theme. You can install it yourself, correct the errors, and then put it up for sale. I have deleted everything that corresponds to your theme and I want a refund. Seeing your refusal, I will escalate to PayPal and I hope you return my money soon.
Hi there,
We don’t refuse your refund request. We just want to see some screenshots of the issue in order to update it in the next versions. Anyway, we’ll approve your refund request right now.
Thank you for your feedback!
Regards,
Your refund request was approved. Thank you!
best verison is v2.4.5 as v2.4.6 breaks, WooCommerce Product Add-Ons and other product price related addons. reverted back to v2.4.5 till a proper solution in the updated version comes.
reverting back to 2.4.5 also doesnt help as the changes still seem to be effective, even when they are not there.
is there a way to revert back to 2.4.5 and reverse the settings as it was?
Hi there,
Sorry for the issue that you’re experiencing!
Please open a ticket on our support channel https://themeftc.ticksy.com and send us some screenshots. We will check it further. If it’s necessary to revert back to version 2.4.5 then we’ll help you.
Thank you for your feedback!
Regards,
opened a ticket
We replied it already. Thanks!
Hello,
Some of the elementor widgets are not working on site.
Can you please help me with that
Thank you
Hi there,
Sorry for the inconvenience!
Please open a ticket on our support channel https://themeftc.ticksy.com and send us some screenshots. We’ll provide you with some instructions.
Thank you for your feedback!
Regards,
How can i reactivate theme
Hi there,
We replied your ticket #4001315. Please try again!
Thank you for using our theme!
needed to know, which plugin are you using for social login in your demos? is it a feature included in your theme or its separate? also needed to know, how to disable auto login popup window in some demos, the small window.
Hi there,
Thank you for your concern!
It’s the FTC Social Login plugin. It’s our own one. We’re testing it. We’ll include it in the next versions of the theme. If you want to try it or need any assistance, please open a ticket on our support channel https://themeftc.ticksy.com and send us some screenshots. We’re always willing to help.
Regards,
already created support ticket. just waiting for a revert. also have issues with the new update. that also raised a ticket
We replied to your tickets. Thanks!
update elementor to latest verison and now the complete sliders and all the things are messed up. update the theme to support latest elementor else the theme is of no use
Hi there,
Sure, we’ll update the theme in the next week.
Thanks for your feedback!
waiting for the update..
We’ll release a new version in this week. Thanks!
today i updated teh yith wishlist plugin, and now the alignment for the add to wishlist button in product detail page is messed up. how to solve it?
Hi there,
Please open a ticket on our support channel https://themeftc.ticksy.com and send us some screenshots. We will help you solve the issue.
Thank you for your feedback!
Regards,
Hi… there is a carousel options in the wpbakery version like Elementor version? Where can i see it?
Hi there,
In the WPBakery version, we use the carousel slider for each block. You can turn On/Off slider in the options of each widget.
Thanks for your question!
The theme was updated on 2nd October 2024, but no changelog has been updated yet. needed to know the changes
Hi there,
We updated some small issues only.
Thanks!
Hello. I purchased the theme in 2020. Now again when I enter my serial number to activate the theme for my project it says ‘Invalid purchase code”. Can you update this?
Hi there,
Sorry for the inconvenience!
Please open a ticket on our support channel https://themeftc.ticksy.com and provide us the purchased code. We will help you solve the issue.
Thank you for your feedback!
Regards,
How to hide or center “add to wishlist” in FTC Product Slider (4 Columns)
Hi there,
You can go to Back Office -> YITH -> Wishlist -> Settings -> Add to wishlist -> Loop settings.
Thank you for using our theme!
thanks
You’re welcome!
demo page is down. cant access the demo page. kindly fix it….
Hi there,
We’re really sorry for the inconvenience!
Currently, we’re having a problem with our server. We’re trying to solve it. It will be available very soon.
Thank you for your feedback!
The demo page works fine now. Thank you!
the theme is a real pain. have tried the elementor version. nothing works correctly. when i change the footer, every other thing gets disturbed. dont know, how such beautiful looking theme is designed so poorly. have been trying to use it for a month but now frustrated with it.
many of the page content (images) are directly linked from your website, and many doesn’t load. a lot of errors, and instead of development, half the time is spent just to change things.
Hi there,
We’re truly sorry to hear about your experience with our theme!
Please open a ticket on our support channel https://themeftc.ticksy.com and send us some screenshots. We will help you solve the issues.
Thank you for your feedback!
Regards,
Greetings where can I change the footer info? Example: Contacts, Address, social Thank you
Please open a ticket, our support team will help you easier. Thanks!
Greetings how can I edit social media (text and icons) with WpBakery. I also ask you if I wanted to use Elementor what should I do? Thank you
Hi there,
Please open a ticket on our support channel https://themeftc.ticksy.com and send us some screenshots. We will help you solve the issue.
Thank you for using our theme!
Regards,
Greetings How can I insert products on the Home Page in the Best Seller section? for version WPBakery. Thank you
Hi there,
You can go to edit the Homepage. Then scroll down the FTC Products Slider widget. You can configure to show products there.
Thanks for your concern!
Greetings How can I insert products on the Home Page in the Best Seller section? Thank you
Hi there,
You can go to edit the Homepage. Then scroll down the FTC Products Slider widget. You can configure to show products there.
Thanks for your concern!
