88 comments found.
Hello again, I left a comment about 2 years ago about this, and I’m still not able to update my PHP to 8.0 or higher with the theme. I have the envato plugin and there hasn’t been any updates from you for the theme. Do you have any plans to update it so I can upgrade my PHP? I’d like to start using 8.3. My theme is still 1.3.9. When will you have an update?
Hello! There have been many updates since then, and the theme now works perfectly with PHP 8.0+. Please make sure you’re using the latest version. If you need assistance updating, feel free to contact our support forum and we’ll be happy to help!
Thanks for responding. I don’t have any notices that my theme is ready for updating. My support expired. How do I get help from you?
Hello Again,
I’ve had the Envato plugin installed since the creation of the site, and it is not indicating that there’s an update for your theme. I reconnected my API connection and the same. No new updates.
Then I went to the guidance the article you sent.
I’m following the first step; download the files from Envato and reinstall the theme via the themes page in WP.
When I attempt to install the ‘new’ theme, I receive a message saying that the theme that I have installed, version 1.3.9 is the same as the one that I’m trying to install, v. 1.3.9.
I installed the theme on a dev site, and when I am done, it is exactly the same as what I have currently, which is 1.3.9.
I don’t think that it will be worth my efforts to install the theme via FTP because it seems that it is the same version.
Can you please tell me how to find the most updated version? My support has expired, so I can’t do much in the support area.
Thanks, Erin
We’ve just updated and tested the theme on our end — everything is working correctly. Please make sure you’re using the latest version of the theme and required plugins. Try updating them on your side and let us know if the issue persists.
I am TRYING to get the latest version of the theme but all I can acquire is version 1.3.9 – Is that the latest version? If not, I have no way to download it, and I’ve asked for your help. PLEASE HELP
The latest one is 1.3.10
https://webgeniuslab.ticksy.com/article/19061/I just updated the theme as I was notified, thank you!
Now that I’m using the most up-to-date version of the theme, I just changed my PHP version to 8.0 and 8.1 and the site broke. I need to upgrade my PHP and I cannot. Did you know that I’ve been trying to update this theme to PHP 8.0 or higher for 2 years now? When are you going to make this work with PHP 8.0+?
Here’s my comment from 2 years ago: ummhumm Purchased about 2 years ago
Hello WebGeniusLab, I am trying to update my server to PHP 8.0 or 8.1 and the site crashes when I do so. And yes, all plugins and WP are up-to-date. Do you have any plans for an update soon?
Hi,
We’ve tested the theme with PHP 8.2 and everything works fine on our side. If you’re still experiencing issues, it’s most likely caused by a third-party plugin.
Please submit a support ticket with more details so we can help you investigate further.
Hello again. I installed PHP 8.2 and it does not work. The site breaks “there has been a critical error on the site” Again, I cannot upgrade PHP – please help! When I turned on debugging, it said your theme was the issue.
Did you update the bundled plugins? Can you share the error code?
All of my plugins are up-to-date and the BrainBiz Core plugin is not able to be updated.
Here’s the error: (I removed my server info)
Fatal error: Uncaught Error: Attempt to modify property “admin_notices” on null in XXXXX/wp-content/plugins/brainbizz-core/includes/framework/ReduxCore/inc/class.redux_filesystem.php:29 Stack trace: #0 XXXXX/wp-content/plugins/brainbizz-core/includes/framework/ReduxCore/inc/class.redux_filesystem.php(47): Redux_Filesystem->__construct() #1 XXXXX/wp-content/plugins/brainbizz-core/includes/framework/ReduxCore/inc/class.redux_filesystem.php(286): Redux_Filesystem::get_instance() #2 XXXXX/wp-content/plugins/brainbizz-core/includes/framework/ReduxCore/framework.php(51): require_once(’/home/XXXXX6/c…’) #3 XXXXX/wp-content/plugins/brainbizz-core/includes/framework/class.redux-plugin.php(145): require_once(’/home/XXXXX6/c…’) #4 XXXXX/wp-content/plugins/brainbizz-core/includes/framework/class.redux-plugin.php(82): ReduxFrameworkPlugin->includes() #5 XXXXX/wp-content/plugins/brainbizz-core/includes/framework/init.php(49): ReduxFrameworkPlugin::instance() #6 XXXXX/wp-content/plugins/brainbizz-core/includes/class-wgl-core.php(257): require_once(’/home/XXXXX6/c…’) #7 XXXXX/wp-content/plugins/brainbizz-core/includes/class-wgl-core.php(77): BrainBizz_Core->load_dependencies() #8 XXXXX/wp-content/plugins/brainbizz-core/wgl-core.php(194): BrainBizz_Core->__construct() #9 XXXXX/wp-content/plugins/brainbizz-core/wgl-core.php(198): run_brainbizz_core() #10 XXXXX/wp-settings.php(545): include_once(’/home/XXXXX6/c…’) #11 XXXXX/wp-config.php(91): require_once(’/home/XXXXX6/c…’) #12 XXXXX/wp-load.php(50): require_once(’/home/XXXXX6/c…’) #13 XXXXX/wp-blog-header.php(13): require_once(’/home/XXXXX6/c…’) #14 XXXXX/index.php(17): #15 {main} thrown in XXXXX/wp-content/plugins/brainbizz-core/includes/framework/ReduxCore/inc/class.redux_filesystem.php on line 29
Could you please let us know which version of the brainbizz-core plugin you are currently using?
Version 9.9.9
It’s impossible. The latest version is 1.3.10. Most likely, you have modified the core plugin and changed its version, which is why you are not able to update it. The latest version of the theme works well with the PHP 8+ and it was tested multiple times.
I have not modified the template in any way. But thanks for your accusation.
The latest version of the core plugin is 1.3.10.
The theme is using 1.3.10. The plugin is version 9.9.9
“The plugin is version 9.9.9” – It is wrong version.
that’s funny. I’m looking at it in my plugins area.
BrainBizz Core Deactivate Core plugin for BrainBizz Theme. Version 9.9.9 | By WebGeniusLab | Visit plugin site
You have most likely modified it. You can delete the incorrect version and install the correct version of the plugin.
Please note? the comments area is only for presale questions. You need to submit a ticket for further assistance.
YOUR theme doesn’t work. I have to pay for support because your theme does not work? Will you continue to be hostile to me if I give you more money? I shouldn’t have to pay for that. I purchased the theme, installed it, and now I’m having issues that are out of my control. And you accuse me of altering the theme. That’s terrible customer service.
Our theme works absolutely well. You just need to delete the old version of plugin and install it from the bundle.
It does not seem that your theme works with PHP 8+. You asked me to download and update the theme about 2 weeks ago. I did, and your theme was the same version that I had, waste of time! I updated it and now you’re accusing me of altering the theme. I’ve been trying to get your theme updated for 2 years. I will try what you ask, but I’m confident that it will not work and you’ll accuse me again of altering the code.
Let me clarify. The issue is not with the theme itself, but with the BrainBizz Core plugin version you have installed. The correct and latest version is 1.3.10, but on your site it shows 9.9.9 — this is not an official version, and that’s why it’s causing compatibility problems with PHP 8+.
Please delete the current “9.9.9” version from your site and install the official 1.3.10 version from the theme’s “plugins” folder (bundled package). Once you do this, the theme will work fine with PHP 8+.
Hello, One of our clients use your theme and it looks great. Now they would like to use woocommerce with its own menu (So another menu then we us on the homepage and on the other pages) On all ‘pages’ we can set another menu, but how can we set another menu to the product page itself? It is not a page under pages, so we could not connect the right menu to it. Can you help us out? Thank you Jeroen
Hello! We provide support services only via the support forum. https://webgeniuslab.ticksy.com/
Make sure to submit a ticket to our support forum.
Thank you so much for your great work and nicely done job here
I have a small question to make my work all done, I bought your theme and have a small question how can I select a footer for a specific post? i can do it easily in pages but there’s no option in posts
thank you
Ensure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
How can I turn off the page title text and keep the background image?
Please ensure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/ We provide support services only via the forum.
hi, i tried installing the theme and get the next error: The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
Hi!
Please check this article: https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
ok i already did that, but when i installed the installable WordPress theme file i don’t get all the pages. I don’t have the home installed, only a example page and the ones for the ecommerce like “cart” “my account”...
Most likely you are doing something wrong. Make sure to contact us via support forum: https://webgeniuslab.ticksy.com/
The comments area is only for presale questions.
Hello WebGeniusLab, I am trying to update my server to PHP 8.0 or 8.1 and the site crashes when I do so. And yes, all plugins and WP are up-to-date. Do you have any plans for an update soon?
Hi!
Please ensure to update the theme and bundled plugins.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
Thanks for your quick reply! I do not have Elementor with this theme. I have the Envato plugin, but it does not show that there is an update for the theme. The theme I have is 1.3.7. And there is a new update for WP Bakery Builder, but Envato isn’t letting me update it.
Our developer will check the theme for compatibility with PHP 8+ and we will release an update if there are some issues.
Thanks.
Hi,
Can you show me how to have multiple language pages?
Thanks
Hello, would you please submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
The comments area is only for presale questions.
Thank you for the quick responding!!. It is working great. Obviously I’m going to purchase more products from you guys!!!
Thanks 
Hi, guys. I have a question. I need a bilingual website, but I’d rather avoid dealing with translation plugins. Is it okay if I use one licence for the whole project, i.e. both language versions if they are technically separate installations or multisite?
Hello! It is totally okay. When you are ready to install it just contact our technical specialist via the support forum. Details will be provided on how to achieve it.
Hello. I noticed in your demo home page, when it first loads, the first slide in the slider does not go the full width. This is also happening on the site I use this theme for. Is there a fix for this?
Hello! Thank you for informing us. We will check it and provide an update with a fix.
Hi! Is there are a way to use vertical (left) navigation with this theme?
Hi! No, there is only a top menu.
Hi! No, there is only a top menu.
hello! We want to buy the theme but we need to know if you could send us the PSD files. Thanks
Yes, we will sent PSD files.
ok What we have to do? We could buy the theme and then send you a email with de capture? Let me know. Thanks
You just need to submit a ticket to our support forum. All details will be provided.
Initially I keep getting connection lost when editing a page or post, then I deleted my installation and tried a lower version of wordpress 5.6.4 and now I am getting “Request Timeout
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.”
Hi! You need to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hi, is it Php 8.0 wand Wordpress 5.7.2 compatible ? I cant activate the theme without an error… is it one or both of these that do not fit ? No plugins activated at all…
Hi! Yes, WordPress 5.7.2 is supported. You need to submit a ticket to our support forum. A support specialist will provide all details. https://webgeniuslab.ticksy.com/
I am also experiencing the same issue when I upgrade my PHP beyond 7.2, the site breaks. I have the theme version of 1.2.4. Is there a newer theme? Thanks.
Hi! The latest version is 1.2.4 and this version fully compatible with PHP 7+. Did you update all plugins? Maybe the issue is caused by some plugins?
Weird! I finally got it to work! Sweet! I just waited a few minutes, as the message was “service unavailable”, but I kept reloading the page and it came up. Thanks!!
Have a nice day!
we are trying to update our hosting server please guide if theme is compatible with php version 7.4 and mysql 5.7
Hi! yes, the theme is compatible with PHP version 7.4 and MySQL 5.7. You need to have the latest theme version.
Hello Team,
Can you possibly keep updated the embedded plugins in your theme. I mean WPBakery’s update is 3 month overdue. I’ve other premium themes and they’re updating them within 24h of any plugin update.
This way our lovely and beautiful websites are safe and secure. And you have tons of satisfied clients as you deserve.
Be well and take care.
Hi, the theme was updated on 24 February. Besides, we are going to update it soon.
This tool allows you to get a notification while an update is available: https://envato.com/market-plugin/
Hello WebGeniusLab, I hope you can help me. I am using this theme, and I’d like to upgrade my PHP, but the site breaks when I go above PHP 7.2. Can you add a higher version (preferably PHP 7.4) ability in the next update? Thanks.
Hi! Our theme works well with the 7.4 version of PHP. You need to update to the latest version theme and bundled plugins.
I think I have the most up-to-date version (1.2.4) of the theme and the site still breaks. What do I do now?
Did you update all bundled plugins?
Hello, Does anyone have a fix for WP 5.6 and the swipebox black overlay appearing? Never had the issue before, and just appeared. Thank you.
You just need to update the theme and bundled plugins.
I did the updates and it still appears on Google Chrome. Any suggestions?
Did you clear cache?
Hello,
I’m running your theme on WP 5.5. Do you have an update that’s compatible with WP 5.6?
Thanks!
Hi,
We published this update just a few hours ago.
I can not install this theme, please help me to do that
no body can support me??? https://ific.finance/
To get the help you need to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
