50 comments found.
Mobile version of the website is not working properly, but in desktop it is working fine, how to resolve it?
I updated to the latest version, but it stopped showing menu items when I click the hamburger menu in the mobile version.
The settings are the same as in the documentation, but it’s not displaying them.
Could you help me?
You asked us for your admin panel login and password. Why do you need the admin panel? You can do without it.
Please view the mobile version of the website.
Hello,
We tested our dmeo both android and iPhone mobile menu looks good.
Sir as it is not showing in our demo so we need to check your site. It may any conflict.
Thanks
I updated to the latest version, but it stopped showing menu items when I click the hamburger menu in the mobile version.
The settings are the same as in the documentation, but it’s not displaying them.
Could you help me? I understand that support has expired, but I didn’t have any problems during those six months until now. So I never used it.
Hello,
Please update support, then create a ticket, and we will check.
Thanks
I raised a ticket please reply asap
Hello,
We already replied.
Thanks
Please let me know where the reply was sent
We replied yesterday https://prnt.sc/RZY-MXzmYLtk
i bought the plugin but there is no Purchase Code PDF file in the downloads. i can’t create a ticket in your system without the purchase code also. please help urgently
Hello,
You will it from Envato my downloads menu.
Thanks
Hello, the “related products” are displayed randomly, even if they are added in the product page under “up-sell” or “cross-sell”.
how can I fix it? Thanks
Hello can you help me?
Hi, Please create a ticket https://www.radiustheme.com/ticket-support/
Thanks
Want to remove MFG Date instead of I want to add Shelf Life in my website. Kindly help
Hello,
Sorry I don’t understand the point MFG data? Please explain in ticket.
Can we customize the header & footer in your theme?
Hello,
Default don’t have this option but using any plugin, you can do this.
Thanks
I really like your theme and am planning to purchase it. However, I have a couple of questions before making the purchase:
1. Does this theme include a payment option? If yes, what payment methods are included?
2. If not, would you provide payment integration functionality?
Looking forward to hearing from you soon.
Hello,
Payment coming from WooCommerce is not related to the theme.
Thanks
So you mean the payment section is already integrated with WooCommerce and will handle itself, and I just need to configure the payment options?
Yes right.
URGENT MATTER! I have been a customer for over years now. I need help with updating the theme. I need to make sure of that info before the server’s PHP version is updated.
Kindly advise if it is safe to update to WordPress version 6.8.3 and with PHP version 8.3. If so, how can we update or do something to avoid any mistakes?
Theme compatible – PHP version 8.3 & WordPress version 6.8.2?
Can we hire you to do the update for us?
Hello,
We still don’t test in PHP 8.3. Please create a ticket. Yes we have a development service.
Thanks
Cannot Import Sample Data in Automatic nor Manual way. Within your documentation for the “Automatic Import” Under Tools/ there is no “Demo Content Install”. For the “Manual Import” again within your documentation you do not provide the context.xml nor the widgets.wie files please advice! Thanks in advance Konstantinos – Nisaros
Hello again, i figured what i did wrong, your video tutorial helped a lot. Had forgotten to activate certain plugins. Sorry for the inconvenience all good, Great Theme!!!
ok nice!!
Do you have any hand out on the woocomerce? how is the process of buying/ selling? site is having a lot of fail processing.. is that spam, or error theme bug? I dont think its normal having 2700 fail transactions.. any handbook we can read what is the process? why you use donkan? and vendor user for buying? what is the most transparent way for ecommerce transactions? I have other e-comerce sites and its not as confuse as this them. Please I really followup on this matter asap. THANKS
Hello,
Toyup theme is based on Woocommerce plugin. Full e-commerce functionality coming from Woocommerce like order and transaction etc.
There is no relation between theme and order or user registration. As this part is coming from Woocommerce.
Thanks
Hello
I want to buy this theme, but I want to upload it in my second domain website, to make the necessary adjustments, and then move it to my primary domain website, and delete it from the second domain, is this possible ?
I want to move my licence from Local to Live website, I even sent a ticket and its the third day today that I am waiting.
I have the activation key and all the stuff needed.
Hello,
We already replied.
Thanks
Hello! Is there any way to choose which menu will be used in mobile?
I found it in Widgets. 
ok nice!!
Hi, I need to translate some strings into Italian. Is this template compatible with Loco Translate? I’ve installed the plugin, but the strings aren’t being translated.
Can you help me? Thanks!
Yes it will work in Loco Translate plugin.
Thanks
hello i find after login text login not change if i buy this theme can you fix this bug
i m very very interested form this theme and i need buy it please tell me if this edit can do it thanks
any one answer me please ??
Hello,
Sorry, I don’t understand your question. Please send a screenshot.
Yes if bug we will fix it.
Thanks
any answer please
ok got it. We will update it. After purchase create a ticket https://www.radiustheme.com/ticket-support/
We will fix and update new version
Thanks
Done please check this ticket
Ticket Received – Issue about login text & active theme, Others – Omarkhalil ID# 92694
I purchased the theme based on your assurance that you would fix this error. This is not a modification I am requesting; it is a fundamental programming issue.
How can the “Login” button still appear even after customers have logged in? When I asked for this issue to be resolved, you told me to purchase the theme, and then you would work on it.
I need a solution to this problem.
??
Please create a ticket with access we will fix it https://www.radiustheme.com/ticket-support/
Done
I read as I have your theme we can separate pay for an app? so people will be able to download an app with or logo our images etc? can you explain a little? thanks
Hello,
Yes this mobile app support this theme but app need to build https://codecanyon.net/item/zilly-flutter-woocommerce-mobile-app/56264901
Thanks
how can we start do app? what are the steps and where I pay for start?
how can we start do app? what are the steps and where I pay for start?
Hello,
After purchasing the App. if you can not build, we havea build service please check https://www.radiustheme.com/mobile-app-setup-customization/
Thanks
Hello, I need to customize the checkout page by modifying the billing form information. Additionally, I want to add a list of available local shipping methods.
Hi,
Yes you can customize the checkout page using our Shopbuilder plugin.
The shipping method is related to Woocommerce if it works with Woocommerce then it will work with our theme.
Please create ticket we will help to figure the checkout page customization https://www.radiustheme.com/ticket-support/
Thanks
Guys this is showing on my dashboard but I don’t see the theme available to be updated. Advise how to proceed asap. having an importatnt event tomorrow.
“Your theme (Toyup) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”
but these all now need to be updated: Elementor, Elementor Pro, ShopBuilder – Elementor WooCommerce Builder Addons, ShopBuilder Pro – Elementor WooCommerce Builder Addons, Variation Images Gallery for WooCommerce, Yoast SEO Premium
Elementor ProYou have version 3.25.6 installed. Update to 3.25.7. View version 3.25.7 details. Compatibility with WordPress 6.6.2: 100% (according to its author) Compatibility with WordPress 6.7: 100% (according to its author)- Elementor Pro You have version 3.21.3 installed. Update to 3.25.3. View version 3.25.3 details. Compatibility with WordPress 6.6.2: 100% (according to its author) Compatibility with WordPress 6.7: 100% (according to its author)
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ShopBuilder – Elementor WooCommerce Builder Addons You have version 2.4.1 installed. Update to 2.4.2. View version 2.4.2 details. Compatibility with WordPress 6.6.2: 100% (according to its author) Compatibility with WordPress 6.7: 100% (according to its author)
- ShopBuilder Pro – Elementor WooCommerce Builder Addons You have version 1.5.1 installed. Update to 1.7.1. View version 1.7.1 details. Compatibility with WordPress 6.6.2: Unknown Compatibility with WordPress 6.7: Unknown
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Variation Images Gallery for WooCommerce You have version 2.3.14 installed. Update to 2.3.15. View version 2.3.15 details. Compatibility with WordPress 6.6.2: 100% (according to its author) Compatibility with WordPress 6.7: 100% (according to its author)
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Variation Swatches for WooCommerce You have version 2.3.16 installed. Update to 2.3.17. View version 2.3.17 details. Compatibility with WordPress 6.6.2: 100% (according to its author) Compatibility with WordPress 6.7: 100% (according to its author)
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Yoast SEO Premium You have version 23.3 installed. Update to 23.8. View version 23.8 details. Compatibility with WordPress 6.6.2: 100% (according to its author) Compatibility with WordPress 6.7: 100% (according to its author)
Hello,
Just release new version you will get our pro plugins are updated.
Thanks