619 comments found.
Hi, I couldn’t find the email I used for GT3themes, and thus am unable to activate the theme with my previously purchased code. Could you please help deactivate all my previous activations so I can use the code again for my new website?
I would highly appreciate your cooperation and support.
Best regards
Hi. I lost the full file. Where can I download it?
Hello! You can download it in your account.
Hello colleagues!
Due to internet filtering, it is not possible to automatically update your plugin — GT3 Themes Core — in the WordPress admin panel. If possible, please upload the GT3 Themes Core plugin to some online resource so that we can download it and install it manually on the site. Could you provide a link? We could not find a download option in the user account.
Hello! You can update the plugins which come with the theme via WP dashboard only. Or in your case you can submit a support request and our team will update it manually for you
Hello Does your Theme work with php version 8.3? Or Do I have to use php version 8.4?
Does your Theme work with php version 8.1 either?
Hi there! Our theme supports PHP 8.4 but you can use lower version PHP 8.3
Hi,
Version 3.1.9 is apparently available for download but not through Themeforest. Can you upload the latest version to Themeforest?
Thanks!
Hello! We are going to release a new update later today. You will receive a notification. Thanks
Hi, Excellent! Looking forward to the update. Thanks!
Done, the theme has been updated.
You can check the changelog here https://help.ewebotwp.com/docs/changelog/theme-changelog/
Excellent! Thanks!
Have you updated the theme successfully?
Hi GT3Themes, Yes I did. Thanks!
Glad to hear it. Have a great day!
Hello, I just bought this theme, in your demos you were showing different home pages, now i bought it because of homepage 17. After purchase, i’m not seeing how to get that home page design. Can you tell me how?
Where and how to find the activation code ? – I bought the script, download complete, installation complete and in documentation it says go Dashboard / registration page, which registration page ???? https://gt3accounts.com/app/ is not a registration page and under downloaded documents or in billing documents there aren’t any activation code. support please !!!
okay, I found it, sorry for my comment, please do not be angry, please please
Hi there! Please refer to this article on how to download the purchase code https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code
hi there, my support is expired. could you please reset my domain? I would really appreciate it
Hi, I’m interested in buying the Ewebot theme.
I have a blue-black colored logo (modern, minimal style) and I want to know:
Can I easily adjust the header height and logo size in your theme?
Can I change the theme accent colors to match my logo’s blue?
Which of your demos would you recommend for a clean, professional look with my logo style?
I just want to make sure the theme will visually match my branding before I purchase.
Hi there! Yes, you can easily adjust the header height within the Elementor editor. You can also update the colors globally. Please note that you can use any homepage for your project. The inner pages follow a classic style, and we’ve also added modern-style pages. All of them are available on our demo website. Please review all the pages to see if they meet your requirements.
what happened to the Back to Top button? after the update the button disappeared to the bottom left under the footer and I had to turn it off
before the update everything was great
Have you submitted a support request?
We still haven’t received any request from you. Have you resolved the issue?
I didn’t solve the problem because I extended the license in order to send you a message through support, but even today, after a month, I don’t have the option to send you a message even though the license has been extended.
Please log into your GT3 account and check it now?
Trying to update to current version of WP Daddy Builder Pro. I click the update button within the admin area of our site, it seems to run, but the update never takes place. Please advise. Thanks.
It’s not really a question of support. If you released a new version of your app and made a public update available, it should be able to be downloaded and installed without issue.
That’s a tech related question.
Hi,
I’ve submitted a question through your support page 2 days ago about the menus but I haven’t had a response.
I’ve tried to sign up and get a password, but I never get the email verification message in my inbox, or an acknowledgement of my initial support question.
I really need to resolve issues with the menus and footers. I think it would make more sense to allow people who have purchased a license and have support to answer here directly, rather than gate-keeping information.
Someone has probably had the same issues I have, and rather than registering to yet another website (which I’ll likely forget the link, username and password for, unless I need it again), I could just search through the comments here and only send a message if I need to. The “Community” section on your help page is practically empty – there isn’t a forum there for Qs&As! I’ve read and re-read your docs, used ChatGPT and I’m still at a loss!
Please look into my query. If there’s a way I can email you directly, please let me know. The WP help centre is just too cumbersome and for some reason isn’t working for me…
Thanks, B
Hi there! All support requests are answered in a timely manner, please check the screenshot from our ticket system https://tppr.me/JkI2TQ
Thanks for the prompt reply…
I haven’t seen your response in your help centre (nor do I understand what the error message means), because as mentioned, I’m not able to create a password or login.
If I use a different email address to sign up, will I have to resend the message? Is there an alternative to this?
It looks like there is an issue with the used email address. Please try to use form on our profile page https://themeforest.net/user/gt3themes
Have you tried submitting the request via that form?
Hi,
Yes, I have now. I’ve also included an alternative email address in my message just in case.
Looking forward to hearing back from you.
Thanks
We’ve just responded to your ticket (btw, you’ve sent again via a ticket system, not a form). Anyway, please let us know if you received our response. If you did, then we will keep communicating via a ticket system. Thanks
I’ve got your response, thanks. I’ve replied back
“Compatible With Elementor” but not with Elementor Pro. My website immediately crashed due to an error in the GT3 files, missing files that Elementor Pro is referring to. Are there files missing in this theme to make it work with the GT3 theme?
Yes, but it is in reality conflicting with Elementor free version and also with the Elementor Pro version. With both of them. It is all due to the GT3 Theme files.
We do not provide support via this comments form.
I know, it is not allowed to speak about this issue openly.
You can talk about it but to get a tech assistance you have to submit a support request. That’s a place for pre-sale and general questions.
I already posted a support request, telling me to delete a not deletable free Elementor (fit for this theme like the features description) and I also have delete the paid Elementor Pro version. 2nd one is just sad I have to wipe out a paid for premium plugin, and the other demand is demanding me to do the impossible: deleting Elementor free (which can not be deleted). This is not a solution (and might not be mentioned openly).
Please keep communication with our support team. Your case is individual, it’s not a global issue. There is no need to duplicate it here.
Reading the comments below it is a global issue.
There is no global issue with the theme. If you are referring to the customer’s comments below (regarding Gallery plugin) we will ask the customer share his case and the result.
I see in quick review of the 607 comments at least 10 customers with exact the same issue. Just checked the latest on here. WP Daddy Builder Pro Version is conflicting with Elementor. In this theme the WP Daddy widgets are conflicting with Elementor. All GT3 theme widgets. Stop denying this and make the fix, thanks.
Hi – does this them include elementor? IS it ok with php version 8.3? Thanks in advance
Hi there! Our theme is compatible with Elementor free version. It supports PHP 8.4
HI ! I’m facing a serious issue: my website has crashed due to a conflict with your core plugin—GT3 Photo & Video Gallery – Pro Version 1.7.2.21.
This plugin is essential to my site setup, and I’d be incredibly grateful if you could guide me toward a fix or point me in the right direction. Your work has always stood out for its quality, and I deeply appreciate any help—even a quick note—so I can restore the site.
when are you updating theme? core plugin—GT3 Photo & Video Gallery – Pro Version 1.7.2.21 not compatible
Having no issues on our demo and staging websites. Please make sure that you have the theme and all required plugins up to date. Please note that we don’t provide support via this comment form.
Hello! Can you please assure the potential customers that your case was resolved and you don’t have the issues with our theme. Because the customer “DignusJan” worries that we don’t tell the truth. Thanks in advance.
Issue was solved thanks!!
Thank you!!!
Hello, Does your theme support RTL (Right-to-Left) layout for Arabic language? Thank you!
Hello! Yes, it does.
Sent email but not getting back from support
Hello! We don’t use emails for the support, only support ticket system. Please refer to https://themeforest.net/item/ewebot-seo-and-marketing-agency-wordpress-theme/24776025/support
We’ve just checked our ticket system, all your support request were answered in a timely manner. Here is the error that we get when sending a response “Recipient server rejected email. Status code: 550 5.0.0. Invalid mailbox”
I am a developer and working on a client’s website that uses the Ewebot theme. Excellent theme, by the way. The only issue I noticed it that the theme’s main plugin (GT3) is not WPML compatible. In other words, it does not contain the wpml-config.xml that makes widgets translatable via WPML. My client’s website is multilingual, so not being able to translate parts of the website is a problem for them/
Should I advise the client to open a ticket or will you fix this in a future update?
Thank you.
Hi there! The theme is really great — just wanted to share some user feedback.
I tested the theme: Ewebot Version: 3.1.7 (last updated March 31, 2025) which includes the plugin: GT3 Ultimate Charts for Elementor Page Builder – 1.0.6.
However, this plugin only works with Elementor versions up to 3.28.4. It’s not compatible with newer versions — for example, it doesn’t work with the latest Elementor 3.29.2 due to a conflict.
Please consider updating your theme so everything works smoothly. Thanks, and best of luck!
Hello! Thanks for the feedback. Please make sure that all required plugins are up to date, especially theme core plugin. Thanks
Thank you for your quick reply, it’s a pleasure working with you. Yes, the following plugin versions are installed on the site: • GT3 Themes Core – 2.2.7 • GT3 Ultimate Charts for Elementor Page Builder – 1.0.6 • GT3 Photo & Video Gallery – Lite – 2.7.7.26 • GT3 Photo & Video Gallery – Pro – 1.7.2.21 Thanks, and best of luck!
Notification from Elementor: “Compatibility warning – Some of the plugins you’re using have not been tested with the latest version of Elementor (3.29.2). To avoid issues, make sure all of them are updated and compatible before updating Elementor. GT3 Ultimate Charts for Elementor Page Builder – Not tested.”
The information will be passed to our devs, if there are any issues, there will be an update. Thanks
The issue has been resolved.
Hello! Thank you for your prompt technical support. Your project designs are excellent and creative. We wish you great success in sales!
Thanks for your kind words.
Does your theme offer login to a Client Panel (Agency Dashboard, Project Management and CRM) after the client purchasing a service?
If this theme offers this tool, how can I view the Customer Dashboard demos?
Hello! The theme does not have such functionality pre-packaged.
After a client purchases a service from an agency with your theme, how does post-sale communication happen?
We use support ticket system for communication. You must have a purchase code to get assistance.
