303 comments found.
Hi,
My support is expired. but i have check this for your end Template builder ->Item Status -> Keep theme default – >Fixed position on scroll. these rules are not working on after update. please check and let me know ?
Hello, please reach out to support@uicore.co and we’ll assist you.
Hello, not all templates contain blog or shop, but you can easily enable them. Here are some examples on other templates: https://outgrid.uicore.co/cleaning-company/blog/ and https://outgrid.uicore.co/health-supplements/product/gore-by-nick-diaz-v1/
Hi,. i love the theme so far.. great job. However i just notice issue on the header of my website, the menu seems to dissapear, the link still work but it’s invisible for both mobile and desktop. Could you please advise what can i do to solve this issue?
Hello, it might be related to a recent bug. Please try reinstalling the latest version in Theme Options – Updates – Rollback.
i’ve done it and didn’t work,. now running the latest update 2.2.6 and the issue still remains.
Understood. Please set up admin access at support@uicore.co and we’ll check.
Sent! thank you in advance!
Hello,
I want to confirm a few points please:
1. Can I fully use the theme with all functions without using Element Pack Pro as it’s adding a lot of load and Elementor already heavy by it’s own? 2. Can I build CPT using (Admin and Site Enhancements (ASE) or any plugin) and use the dynamic fields on the theme without Elementor Pro or any other external plugins? 3. Can I build fully custom archive pages without using other plugins only the theme and UI core?
Thanks
Hello,
1. Some demo templates use Element Pack Pro widgets, but you can turn off unused widgets and features to speed up the website.
2. You can use the included Post Meta widget to pull data from ACF. If you want to link the other widgets’ data, you will need Element Pack Pro (dynamic data option) or Elementor Pro.
3. Yes, you can use the included theme builder to create custom archive pages.
Many thanks.
The latest update made the mobile menu items not visible
Hello, please install the current version again in Theme Options – Updates – Rollback. If that doesn’t work, please share admin access at support@uicore.co and we’ll assist you.
Hello. My support period has just ended, but I would just like to ask if you have documentation that helps with connecting the uicore form widget to mailchimp, because I’m having trouble with it. It doesn’t seem to work for me.
Hello, sure, you can find the article here: https://help.uicore.co/docs/uicore-elements/forms#newsletter-service
Hi have big problem with my site. Everything looks fine on desktop, but on tablet and mobile everything breaks down (structure and fonts). I need help, please.
I rollback outgrid version to 2.2.0 and the error has been fixed. Does this mean I won’t be able to update outgrid anymore? Please help.
Hello, please share login details at https://help.uicore.co/ and we’ll assist you with the update.
I have a conflict issue between Element Pack Pro and UI Framework. I’ve already contacted the Element Pack support team, and together we confirmed that the issue is caused by UI Framework. At the moment, I can’t edit the pages with Elementor, and some sections are missing from certain pages. How can you help me solve this problem?
Hello, I’m having some issues with one of your plugins and haven’t received any reply, even though I’ve already written in the theme’s comments section. I’ve also renewed my support plan, but it still appears to be inactive. Could you please check this situation and help me resolve the issue?
Thank you for your attention.
Best regards, Sabrina
Hello Sabrina, we replied to your email. Waiting for your response.
After update, all color vars are gone while viewing the page but in the wp-admin edit elemetor view they are displaying. What could be wrong?
Hello, please check the custom CSS in Theme Options – Custom for any unclosed tag. If that’s not the case, please share admin access at support@uicore.co and we’ll assist you.
Hi, whenever I try to insert any block from the UiCore Library, I get this error message:
“There is an issue communicating with our API server. To continue using UiCore Library, please enable API Connection Proxy, then try again.”
I already enabled the API Connection Proxy in the theme options, but the issue still persists. Could you please help me fix this?
Hello, please update the theme to the latest version for the fix.
How to properly enable RTL layout using theme options ?
Hello, setting the website language to RTL will automatically load the corresponding styles.
Hi team, I want to hide the blog content header’s default page title and the default image that comes with the theme. I have designed our own new blog page and blog content page, but at the header, the default one is still showing, how can that be hide
Hello, you can add this to Theme Options – Custom CSS:
.single-post .uicore-single-header {
display: none;
}
done by other method
Frontend theme name whitelabel still doesnt work, also why themebuilder elements does not have shortcodes, or do they how I can get one or create what is the possiblity.
Hello, the White Label option is only available in UiCore PRO, since you need to generate a new theme with your own brading (which is not allowed on ThemeForest).
For the theme builder blocks, you can set the Block Hook to Custom, and it will generate a shortcode which you can use anywhere on your website: https://uicore.d.pr/i/V4OFYx
Hi Author, We are experiencing a serious issue and your support response has been extremely slow — it’s taking over 4 to 5 hours just to get basic replies. Even after sharing the correct password, we keep getting the same “wrong password” response from your team, which is clearly not reviewing the details properly.
As paying customers, we expect prompt and responsible support. Delays like this affect our live projects and timelines. Please escalate this issue immediately and respond with a real solution, not generic replies.
Good customer support is the backbone of any digital product. Kindly treat this with urgency and professionalism.
Awaiting your quick action
Hello, please share one of your tickets here, and we’ll check with our support team right away.
Mobile menu issues, duplicate toggle, spacing, and logo scaling bugs
Thanks, we just replied to your ticket.
Hi please check the tickets section i have added the comments and Issues
I purchased this theme. I want to implement a website on a test domain (development phase) and then transfer it to a live domain (deployment). Would I face any issues?
Hello, sure, you can transfer the license from staging to production using this guide: https://help.uicore.co/docs/uicore-framework/activate-your-theme#1.-i've-changed-my-domain
Hi there,
I temporarily installed your theme on two different websites — one for production and one for testing/setup purposes.
Now, one of the websites has suddenly stopped working and only displays a blank white screen. Before continuing with troubleshooting, I wanted to ask: 1. Could this issue be related to the theme being used on more than one domain, even if just temporarily? 2. Does your theme include any license validation or restriction that may disable it when installed on multiple sites? 3. Is there any known security issue or vulnerability in the theme that could potentially lead to the site being compromised or hacked?
If the issue is due to licensing, I fully understand and will proceed with purchasing a second license immediately. I just want to make sure I’m addressing the correct cause before moving forward.
Hello,
1. and 2. Not at all. You can use the theme on a staging domain, then transfer it to the live domain.
3. We are not aware of any security issues on our latest version, therefore, please make sure you’re using the latest theme and plugins versions. We recommend doing a manual update to make sure everything is up to date: https://help.uicore.co/docs/uicore-framework/theme-update#manual-update
We are continuously encountering a critical issue with the Outgrid theme. Every time we try to use any block or add a new page via the UiCore plugin, we receive the error: “There is an issue with communication to the Ui API.” We have already enabled the Ui Proxy API and completed all the necessary configurations, yet the problem remains unresolved.
This is unacceptable for a premium product. We expect a prompt and permanent fix for this issue. If it cannot be resolved immediately, please initiate a full refund. We cannot continue using a product that consistently fails to function as intended.
Hello, this could suggest a fatal error. Here are the steps to debug it:
1. Go to Theme Options – System and enable debugging.
2. Try adding a block again.
3. Go to Theme Options – Debug – Download Debug Log. It should log all the website errors.
Hello,
Despite carefully following all recommended steps and enabling all required settings, we continue experiencing persistent and unresolved issues with your Outgrid theme and UiCore plugin:
Header Templates: Only 2 templates are appearing, and both consistently return the error: “Fatal Error: API communication error.”
Footer Templates: Footer templates we’ve created are not displaying at all on our live website.
Template Import: Repeated attempts to import new templates always result in the same error: “Cannot import templates – API communication error.”
We’ve thoroughly checked your knowledge base and documentation, but nothing there has resolved our issues. How many times do we need to contact support for such basic functionalities? This ongoing issue raises serious concerns about the professionalism and reliability of your product.
Please urgently provide a permanent resolution, or clearly let us know if this cannot be fixed, as it is significantly disrupting our project’s timeline.
Awaiting your prompt and professional response.
Hello,
1. Please make sure Element Pack Pro is installed in Theme Options – Plugins.
2. Go to Elementor – Tools – Features, and enable the Container feature.
3. Check the debug log for fatal errors.
If you’re still encountering issues, please share admin access at https://help.uicore.co/ and our team will help you resolve it.
We’ve carefully reviewed your latest recommendations, and here’s our current status:
Step 1: We have the UiCore plugin (not Element Pack Pro) installed and activated, as per theme documentation.
Step 2: The Container feature in Elementor Tools → Features is already enabled.
Step 3: We have checked debug logs, and the repeated fatal error is:
arduino Copy Edit “Cannot import templates – API communication error.” Current Issues:
Only 2 header templates appear, both showing persistent API communication errors.
Footer templates we created aren’t visible on our live site.
Template imports repeatedly fail with the mentioned API error.
Hi, please enable Element Pack Pro in Theme Options – Plugins. Some of the blocks require this plugin to work.
We’ve carefully followed all the recommended steps:
Element Pack Pro is fully enabled under Theme Options → Plugins.
The Container feature is activated in Elementor settings.
We’ve thoroughly checked the debug logs; the recurring error is:
vbnet Copy Edit Fatal Error: API communication error. Despite completing these actions, the issues remain unchanged:
Footer templates are still not visible on our live website.
Header templates show persistent API communication errors.
Additionally, your support page (https://help.uicore.co/) only provides an “Ask a Question” option. Could you clearly instruct us how to securely provide our admin access credentials via this method?
We urgently request your assistance in resolving this matter.
Editing pages with Elementor takes more than 3 minutes to load each time, even though we have a robust hosting environment (Cloud Professional Server) and a stable 100 Mbps internet connection. Such load times are unacceptable Please solve this al issue asap
Hello, you can safely share the credentials on our support system, by going to “Ask a question”. All tickets are private by default, and only accessible by you and our support team.
As previously communicated, we’ve provided all required admin credentials securely through the “Ask a Question” option.
These persistent technical issues have caused severe disruption to our project. Our client is now extremely dissatisfied and is pressuring us heavily.
We request that your team resolve this issue today itself, without further delays. Once resolved, kindly email us immediately confirming the fix.
Your immediate attention and action are highly appreciated.
Is this Theme compatible with Elementor 3.30.1?
This version was released a few hours ago, and we haven’t found any issues so far. It’s a minor release, though, so it shouldn’t cause any problems.
Hey, heads up – new issue found in UiCore Elements Plugin!
The file below is missing: (e-animations.css)
https://exampledomain.com/wp-content/plugins/uicore-elements/assets/css/elements/e-animations.cssBecause of this, the site’s loading time is getting affected.
Can you please fix it ASAP?
Thanks.
Posted about this 5 months ago – We’re back at evaluating themes and I like this this theme (example: https://uicore.pro/templates/elipsee/ ) But the logo carousel feels outdated/old since you don’t see this style of animation anymore. Instead you see a smooth scroll like this: https://www.orbitalx.com/
Any updates?
Better example https://demo.logichunt.com/logo-slider-wp/
Hello, that’s totally possible simply by enabling the Marquee animation option. Here’s an example: https://elements.uicore.co/logo-carousel/
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