2260 comments found.
My site has been crashed!!! What did you do?
Hello, @pawgaw,
Please go to Liquid > Theme Options > Performance > General Settings and disable the Files Optimization option as shown here: https://postimg.cc/RWy6hqJc . After that, save the changes and clear your browser cache before checking your site again.
We hope this resolves your issue. If not, kindly open a support ticket via our support system and provide your site’s WP Admin URL along with login credentials. Our support engineers will then review the situation directly on your site and assist you further.
Best regards,
The LiquidThemes Team.
I’ve sent a ticket but please help reply soon! Entire website is on Critical Error, tried every way and even disabled every plugin. The HUB CORE and ELEMENTOR plugin seems to be the main problem since I updated the theme and all.
I’ve downloaded the new files and installed it and it’s still a problem.
Hello airprds,
Thank you for reaching out.
Could you please submit a new ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
The latest update completely crashes the site!!! Support here says they tested it and advise installing the 5.0.8 versions of the plugins, but the download of the theme currently only provides v5.0.7 plugins…so someone obviously screwed up.
All the design and layout broken. Before the update, at least you can give us solutions, as it is the common issue facing by most of the users.
I don’t know much; I need to wait to solve this issue. It’s urgent; I need to live on my website.
My ticket is already created. Please support to resolve it asap.
thank you
Hello, @nazrul2,
Thank you for getting in touch.
The issue with the update has been resolved by our developers. Please re-download the latest version of the theme from your Envato account and update it on your site.
If this resolves the problem, great! If not, please log a ticket through our support system, and our team will be happy to investigate further.
Best regards,
The LiquidThemes Team.
Latest Update completely crashes the site!!! Support here says they tested it and advise to install the 5.0.8 versions of the plugions, but the download of the theme currently only provides v5.0.7 plugins….so someone obviously screwed up. 
Hello, @hoodvisions,
Thank you for getting in touch.
The issue with the update has been resolved by our developers. Please re-download the latest version of the theme from your Envato account and update it on your site.
If this resolves the problem, great! If not, please log a ticket through our support system, and our team will be happy to investigate further.
Best regards,
The LiquidThemes Team.
Hi, the latest version isn’t available yet, apparently. All versions are 5.0.7 (Theme, Core and Addons) – maybe it takes some time until themeforest acknowledges?
Hello hoodvisions,
Thank you for your reply.
To update the theme, you can either:
Install version 5.0.7 and then trigger the auto-update process.
OR
Submit a ticket on our support system: https://liquidthemes.freshdesk.com/support/tickets/new and our team will provide you with the latest theme and plugin files.
Best regards,
The LiquidThemes Team.
Hi, he update doesn’t work at all!
Several websites no longer work… That costs me a lot of time.
It would be nice if there was an update that worked. I’ll wait that long now.
Thanks.
Hello
Thank you for getting in touch.
The issue with the update has been resolved by our developers. Please re-download the latest version of the theme from your Envato account and update it on your site.
If this resolves the problem, great! If not, please log a ticket through our support system, and our team will be happy to investigate further.
Best regards,
The LiquidThemes Team.
Hi team,
Unfortunately your solution doesn’t work properly (error 5.08)!
If you make the change in the file, you no longer get an error message, but Elementor does not start properly. This means that no editing of the website is possible. ;-(
I opened a ticket.
Stefan
Latest update crashes the site, the problem is in : /wp-content/plugins/hub-elementor-addons/elementor/optimization/widget-assets/rules/widget-options.php
FIX: Open in FTP: <yoursite>/wp-content/plugins/hub-elementor-addons/elementor/optimization/widget-assets/rules/widget-options.php
Find: ‘lqdsep-btn-icon-base’ => array(,
and replace by: ‘lqdsep-btn-icon-base’ => array(),
This solves the problem
Hello, @MattiM1990,
Thank you for getting in touch.
The issue with the update has been resolved by our developers. Please re-download the latest version of the theme from your Envato account and update it on your site.
If this resolves the problem, great! If not, please log a ticket through our support system, and our team will be happy to investigate further.
Best regards,
The LiquidThemes Team.
the new update crashes the website. support is expired. please inform us when a new fixed update is out.
Hello baloo13,
Thank you for contacting us.
We have performed tests using the latest versions of the HUB theme(v5.0.8), HUB Core(v5.0.8), and HUB Elementor Addons plugins (v5.0.8) on our test site and did not encounter the issue you described.
To resolve this, please ensure you have also updated to version 5.0.8 of all three components on your site:
HUB Theme(v5.0.8)
HUB Core Plugin(v5.0.8)
HUB Elementor Addons Plugin(v5.0.8)
After updating, please clear your site and browser caches and check if the issue is resolved.
Additionally, Please read our theme documentation here: https://docs.liquid-themes.com/article/209-updating-theme-manually
https://docs.liquid-themes.com/article/380-hub-elementor-updating-theme
If the problem persists, please submit a ticket through our official support system with all necessary information: https://liquidthemes.freshdesk.com/support/tickets/new-This will provide our team with the necessary details to investigate your specific configuration and assist you more effectively.
We are committed to ensuring you have a smooth experience.
Best regards,
The LiquidThemes Team.
i just did. via ftp. it still shows that there is an update although i have uploaded the latest version. i cleared all the cache etc. when i click the update everything crashes.
Hello baloo13,
That issue has already been fixed, so it should no longer appear on your site.
Could you please contact us through our support system and provide your site’s WP Admin URL and login credentials? This will allow us to check directly on your site and assist you accordingly.
Best regards,
The LiquidThemes Team.
Hey team! Update crash with recent update. Pls fix it. Thanks!
In my case, pages get impossible to edit.
Hello exxastudio,
Thank you for contacting us.
We have performed tests using the latest versions of the HUB theme(v5.0.8), HUB Core(v5.0.8), and HUB Elementor Addons plugins (v5.0.8) on our test site and did not encounter the issue you described.
To resolve this, please ensure you have also updated to version 5.0.8 of all three components on your site:
HUB Theme(v5.0.8)
HUB Core Plugin(v5.0.8)
HUB Elementor Addons Plugin(v5.0.8)
After updating, please clear your site and browser caches and check if the issue is resolved.
Additionally, Please read our theme documentation here: https://docs.liquid-themes.com/article/209-updating-theme-manually
https://docs.liquid-themes.com/article/380-hub-elementor-updating-theme
If the problem persists, please submit a ticket through our official support system with all necessary information: https://liquidthemes.freshdesk.com/support/tickets/new-This will provide our team with the necessary details to investigate your specific configuration and assist you more effectively.
We are committed to ensuring you have a smooth experience.
Best regards,
The LiquidThemes Team.
Heads up. The recent update crashes the site. A patch is needed.
Hello RickabyDesign,
Thank you for reaching out.
Could you please submit a new ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Hey guys, it’s not an individual support issue. You’re getting the same message, one after another, from different users, that the new update has bugs. Perhaps someone should look into it on your team.
Hello RickabyDesign,
Thank you for your reply.
We have performed tests using the latest versions of the HUB theme(v5.0.8), HUB Core(v5.0.8), and HUB Elementor Addons plugins (v5.0.8) on our test site and did not encounter the issue you described.
To resolve this, please ensure you have also updated to version 5.0.8 of all three components on your site:
HUB Theme(v5.0.8)
HUB Core Plugin(v5.0.8)
HUB Elementor Addons Plugin(v5.0.8)
After updating, please clear your site and browser caches and check if the issue is resolved.
Additionally, Please read our theme documentation here: https://docs.liquid-themes.com/article/209-updating-theme-manually
https://docs.liquid-themes.com/article/380-hub-elementor-updating-theme
If the problem persists, please submit a ticket through our official support system with all necessary information: https://liquidthemes.freshdesk.com/support/tickets/new-This will provide our support team with the necessary details to investigate your specific configuration and assist you more effectively.
We are committed to ensuring you have a smooth experience.
Best regards,
The LiquidThemes Team.
I strongly advise everyone who hasn’t already to avoid downloading update 5.0.8.
Hello RickabyDesign,
Our latest theme update did not encounter any issue.
To update the theme, you can either:
Install version 5.0.7 and then trigger the auto-update process.
OR
Submit a ticket on our support system: https://liquidthemes.freshdesk.com/support/tickets/new and our team will provide you with the latest theme and plugin files.
Best regards,
The LiquidThemes Team.
Hey guys, I appreciate the walkthrough; however, I’ve updated your theme a hundred times over the years.
We’ve tested this update on a brand new install, now twice, with the same result.
Every single comment on here since you launched it is precisely the same; perhaps it’s not everyone else? It’s crashing people’s sites. Just trying to help you out.
Hello RickabyDesign,
Thank you very much for your help. That issue has already been fixed, so it should no longer appear on your site.
Could you please contact us through our support system and provide your site’s WP Admin URL and login credentials? This will allow us to check directly on your site and assist you accordingly.
Best regards,
The LiquidThemes Team.
An error occurred while updating hub-h5i3wn: Could not move the old version to the upgrade-temp-backup directory.
When is this going to be solved or is there an article? on how to update to the latest.
Downloading update from http://api.liquid-themes.com....
Unpacking the update…
Installing the latest version…
The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines.
Plugin update failed.
Hello Techhdsv,
Thank you for reaching out.
Could you please submit a new ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
What’s going on with the current update 5.0.8 the CORE plugin fails to update after the Theme update installs.
Hello vagtarap,
Thank you for reaching out.
Could you please submit a new ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Hi! I am using the Hub theme for one of my websites. For the past few days, I’ve been seeing notifications to update Hub Core and Hub Elementor Addon, but whenever I try to update these plugins, the update fails with an error saying that the plugin does not exist on the external path. So how will these plugins get updated? And if they don’t, who will manage the security risks? I’m facing this kind of error with a theme for the first time. Please provide an update on this as soon as possible.”
Hello gfxrider,
Thank you for reaching out.
Could you please submit a new ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
i have buy the template for this demo : https://portfoliopanelpro.liquid-themes.com/ but i not see in the demo , block and page …. I need this
Hello, bouabreemmanuela,
Thank you for purchasing the HUB.
The Portfolio Panel demo https://portfoliopanelpro.liquid-themes.com/ Please note that this demo is only available with the WPBakery page builder plugin.
To import this demo, you will need to select the WPBakery plugin during the import process. For your reference, please see the image here. https://postimg.cc/xXvcWR3g
If you have any further questions, please submit a new ticket through our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This allows our support team to assist you more efficiently.
Best regards,
LiquidThemes Team.
Hello! I’m having issues when trying to change the search icon from the Header Liquid Search. When I choose one from the Fontawesome library or upload a svg It just disappear from my menu
Hello murguiareynaldo,
Thank you for reaching out to us.
I can confirm that your support ticket (#52839), has already been responded by our support engineer, please check the reply into your support ticket, and if needed reply back to it accordingly.
Thanks for your understanding.
Best Regards,
LiquidThemes Team.
Hi,
In WooCommerce, it seems the Category Thumbnail is currently being used as the background image for the Category Archive Page Title.
Unfortunately, this is causing layout issues, as the Square Thumbnail doesn’t scale well to fit the Wide Title Bar Area.
Is there a way to upload a separate image specifically for the Title Bar background?
I’d really appreciate any guidance or workaround you can suggest.
Thanks in advance!
Hello CRiSHDogg,
Thank you for reaching out.
Could you please submit a new ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
I plan to buy this theme for my projects but the last update was more than six months ago. Since then there have been many updates, the server is running on php8.4. Can you at least give an approximate date of the new release, since you have been writing about it in the comments for several months now… but there are no updates and the topic has more and more comments about bugs and poor performance
Hello, @Predkos,
Thanks for your interest in HUB WordPress!
Our development team is actively working on a new theme update, which we hope to release within the month. Please stay tuned!
Best Regards,
LiquidThemes Team.
Hello, We have inherited a website recently, which is powered by Hub. I do not see any license information, perhaps they were using a development license. What would be the best way to register/activate the theme? Purchasing a license here, or using your portal as the theme suggests? Thanks for the guidance!
Hello bigfootweblabs,
Please purchase the new license from ThemeForest: https://themeforest.net/item/hub-responsive-multipurpose-wordpress-theme/31569152 and then re-register the theme on your site with the correct and a new valid license.
Best Regards,
LiquidThemes Team.
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Hello alexander_djundi,
Thank you for reaching out.
Could you please submit a new ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Hello, I have purchased the theme and I am trying to install a template, but I cannot find it in the list of available templates to choose from. The template in question is: https://asymmetric-9.liquid-themes.com/ How can I install it?
Hello, @netaservice,
Thank you for reaching out.
Could you please submit a new ticket via our support system here: https://liquidthemes.freshdesk.com/support/tickets/new -This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
Best Regards,
LiquidThemes Team.
Hello, I already submitted a ticket yesterday regarding this issue but I haven’t received a response yet. Could you please check on the status of my ticket?
Hello netaservice,
I can confirm that your support ticket (#52498), has already been responded by our support engineer, please check the reply into your support ticket, and if needed reply back to it accordingly.
Thanks for your understanding.
Best Regards,
LiquidThemes Team.
Hello, i see here you say that the theme supports php 8.3 but last time I had the theme on php 8.3 the site crashed. Are you still sure about this? Hope on your next update you really support php 8.3 so we have to keep you theme.
Hello, @RedCafe,
Please describe the exact issue you’re encountering with PHP 8.3 in detail via our support ticket system. Screenshots would be greatly appreciated for clarity. This will allow our developers to quickly diagnose and fix the problem on your site.
Best Regards,
LiquidThemes Team.
