255 comments found.
Hi,
I have issue with Elementor Pro, it does not working when I update WP Version to 6.9. Help please
Please contact via https://pavothemes.ticksy.com/ or email pavothemes@gmail.com, we will check and try to help you.
What else can I use to build my website with besides Elementor? I do not like to pay for Elementor and theme separately.
We use the free Elementor version for the theme and you don’t have to pay any other additional costs.
Hello,
1) Is it possible to install the theme on a test domain first and then transfer it to the main domain?
2) If I have questions during the installation of the theme and in further work (for example, importing demo content or others), how long does your support respond?
Hi you,
1, Yes, you can install the theme on dev versions, however with the official domain you can only use 1 domain for 1 purchase code.
2, Please contact https://pavothemes.ticksy.com/ for support with theme issues. Support time is between 12-48 hours due to time zone differences
1) For example, I installed a theme and set up a store on the dev version. Is there a tool to transfer the site to the main domain (with a purchase code) or will I have to install the theme and build the site from scratch on the main domain?
you can use this plugin: All-in-One WP Migration and Backup or Duplicator – Backups & Migration Plugin
Hello sir, I purchased this theme mistakenly! I wanted another theme but I mistakenly purchased this! I am having a big problem after purchasing this theme! The owner of this theme said to make a refund request! Please help me to get a refund! I will be very grateful to you!
Thank you
Ok, you can request a refund here: https://themeforest.net/refund_requests/new
thank you
Ok, let me know if you need to help
Hi,
The theme is great! One question, Can I use your images from demo?
Thank You
Yes, please contact via https://pavothemes.ticksy.com/, we will check and try to help you.
Hello! Can I upgrade to latest Woocommerce (9.7.0.)? Thank you!
You can now update this Woocommerce version to use without any problems.
The Page Layout is Broken, how can we fix this?
https://resimlink.com/gljc6Wh4Please contact via email pavothemes@gmail.com, we will check and try to help you.
we send mail but not answers
We will review and reply to your email soon.
What is the best plugins that compatible with your theme for: – Multiple currencies – Multiple languages - Payment getaway. Thanks for helping
You can refer the WPML plugin
What about payment getaway? Is Stripe compatible with your theme?
And B2B King plugin. Is it compatible with your theme?
We have not tested compatibility with the B2B King plugin
Hello, I am interested in this theme. Do you have a demo login for the user profile so I can see what it looks like before purchasing?
We currently do not provide admin demo function. You can view demo and user guide to see through admin management section
hi there,
There are lot of bugs on this theme, like cart sidebar still empty when we add items, bugs on mobile version, and lot of css problems in mobil and cart page
Please contact via https://pavothemes.ticksy.com/, we will check and try to help you.
Hi PavoThemes, I purchased two copies of poco theme and it’s really very good.
I’m using your Poco theme and having trouble getting Klarna to display on the custom checkout page.
Klarna is a major payment gateway in Europe, so it’s essential for my webshop. https://woocommerce.com/products/klarna-checkout/Klarna works fine on the default WooCommerce checkout page, but not on the one created by Poco. I’ve followed Klarna’s integration instructions and contacted their support, but they couldn’t resolve it.
Please help me fix this integration issue. Thanks,
Please contact via https://pavothemes.ticksy.com/ or email pavothemes@gmail.com
I did it, thanks a lot
We will check and process your ticket soon.
Can you make users earn points for each order they make?
You can refer this plugin: https://woocommerce.com/document/woocommerce-points-and-rewards/
Hi, in lastest Version I Get Error on woocommerce filters. Please Check Filters. Fatal error : Uncaught Error: Class “Woo_Variation_Swatches_Cache” not found in /public_html/wp-content/themes/poco/inc/woocommerce/woocommerce-functions.php:81
We will check and fix this issue in the next update. If you need to help, pleas contact via https://pavothemes.ticksy.com/, we will check and try to help you.
I like the Home-3 demo. If I purchase the theme, will I get the entire thing mentioned on Demo Home 3 on my website? Please let me know. Thank you.
Yes, when you import demo, all the content in homepage will be imported to your website
Hi,
I’m very interested in the Poco Demo 3 theme: Poco Demo 3. I especially like the little burger icons under the header. If I purchase the theme, will the demo content import include this exact layout? It’s very important because my client loves that specific section of the theme.
Thanks for your help!
Yes, when you import data, all demo content will be fully imported.
Elementor Pro’s plugin keeps falling behind in updates, and when it falls behind the website breaks. Is there anyway I can keep Elementor Pro plugin updated faster?
Please contact via https://pavothemes.ticksy.com/, we will check and try to help you.
I have installed the poco theme and also i have imported the demo content , but there is an issue with the Header where header is not displayed and also i have added the menu still it is not displayed.
i have raised a ticket as well, please look into that issue ASAP
Yes, we will check and respond to your ticket soon
When will the template be updated to WooCommerce 9?
Currently the theme is still working normally with Woocommere 9.0 so you do not need to update.
When is the next update? The template is broken after the latest WooCommerce update C
Please contact via https://pavothemes.ticksy.com/, we will check and try to help you.
How to change the font size of the product name. Can you respond as soon as possible?
Please contact via https://pavothemes.ticksy.com/, we will check and try to help you.
There is no answer why the support service is this way
Are you mistaken?
I didn’t receive any tickets from you.
