996 comments found.
We want to make the product page more robust. Do you have any plugins that allow that or themes that have more Goodlayers elements that work on the product page?
Hello,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much! 
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Hey, loving the theme. Just trying to do 1 thing I can’t work out. I am using Woocommerce and ‘order summary’ on the checkout page the font is massive and can’t find where to change. Any help much appreciated.
Can you provide your site url so we can test and check please?
Presales question, I love your theme and would like to use it but my client wants header text to have white background under the text like this in the pink section – https://amberhaider.com. Is that possible with your theme possibly with some CSS?
Just following up on this, is it possible?
Hi,
Sorry for the late reply. Yes, we can guide some css to follow that.
Thank you!
I just reached out to support and they said this is not possible, after I purchased the theme. Did you just tell me this to have me buy the theme?
Hi,
I will get back to you again with the solution in the ticket. Sorry about the issue.
Thank you so much for helping accomplish this with CSS. This is exactly what I was looking for! Great support.
You’re very welcome and thank you!
Are you planning to release an updated version of the template? WooCommerce says that there are outdated copies of WooCommerce template files
Hello,
We will update it soon, please patience and wait a little longer.
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When will the next theme update take place? There is currently a vulnerability in the included version of Slider Revolution
Hi,
Here’s how to update the sliders:
Revolution Slider: https://goodlayers.ticksy.com/article/2125/
Is it possible to access the HTML and CSS code for minor modifications without the need for another license or subscription?
Hi,
You can freely edit the css (HTML is not possible, you have to modify php code instead).
I suggest you to use child theme for modification.
Understood, thanks for the clarification.
we have a bug in the page builder where it will not save the page.on editing the page and hitting save it will delete all content of the page builder and even page revisions are not recoverable. The saved page appears blank when viewed, it will only have header and footer visible.
1.Can you please make sure that you update the theme and GoodLayers Core plugin first? clear browser cache and test again.
2. Make sure you have a proper server config following this : https://goodlayers.ticksy.com/article/10367/
If still doesn’t work, please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
thanks will do
Hello, I received and email that this has been updated recently, but there isn’t a button in Wordpress for “Update Theme”. Is there a recommended way to update the theme or did it do it automatically?
Hi,
To update the theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
Hello, I have an obsolete version of the child theme, how do I update it?
There’re no update to child theme from our side since there’s no code in the child theme.
Could you explain more about obsolete child theme so we can help you with this ?
Font awesome icons doesn’t seem to be working (not showing correctly) on Safari and Brave browsers in WP 6.7.2 and Infinite 4.0.8 – showing as squares.
Hello,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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How do I know which are the required plugins for the Infinite theme? I got a website to do the maintence and the client already had the Infinite theme with Goodlayers Core plugin but he doesn’t have access to his old account anymore and he doesn’t have the key to envato so I will buy it again for him. I just need to know if the theme has the plugins that I need and when I buy the theme, will I receive another key to automaticly update the theme/plugins?
Hello,
Yes, the plugins included in the theme package already and after purchase the theme, you will get the license to update your website.
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After purchase, how many websites can I use it on?
Hello,
First of all, thank you for your interest
The lincese usage will be one license one domain. You can check more details here: https://themeforest.net/licenses/standard .
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I bought this theme a year ago for our business, during the installation we got the infamous “PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature” that many complain about. I followed the instructions on refreshing the license, no luck. Then you blamed the hosting environment, we enabled everything you asked for and then in the end it still wasnt working. Then you stopped replying to the ticket and we had to fix the issue by manually installing the file. As soon as you upate the page, the error is back but guess what, support has expired even if this should fall under warranty. Dont buy this theme if you want a smooth experience and good support.
Hello,
Please check this document to fix it: https://docs.goodlayers.com/error-when-updating-the-plugin-the-package-could-not-be-installed-pclzip_err_bad_format-10/ .
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This does not work, i already tried it.
Hello,
Could you send an email to me: support.loc@goodlayers.com with the wp-login/website address and FTP so I can check it with our developer?
My apologies for all the inconvenience.
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I have this theme across 3 different sites but one instance is having issues. I am trying to make updates, and when I click the edit button on the page builder, I get an error stating, “An Error Occurs”.
How do I resolve this issue?
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I tried but was told that support has expired on my purchase. Do I really need to extend my subscription?
Hi
I understand that your support has been expired but in my previous reply, I asked you to send a message via the form our profile page. You don’t need to renew support to do that
*normally if it’s a bug inspection, we will investigate first without support extension required.
Got it. I just used the “Email Goodlayers” form to send a note. I was a bit confused about what form I needed to fill out to contact you. I appreciate your patience.
Ok, thank you!
Hello,
I’m trying to figure out the cookie consent widget. I can’t find documentation on it. Please point me to where I can find this and how to give users the options to either “Reject All” “Manage Preferences” or “Accept All” cookies.
On a side note, I looked at your widget on the Goodlayers site and found a broken link that you might want to sort out. Your widget points to the following url https://goodlayers.com/privacy-policy/ which has a 404 error.Kind regards
Hello,
For the document of the cookie consent, please check this one: https://support.goodlayers.com/document/2018/07/24/using-gdpr-tool/ .
For the 404 link, thank you so much for your reported.
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Hello there!
I just purchased your theme and installed on a staging environment to set up before I go live.
I installed all required plugins, and it’s still showing that the core needs to be updated (from version 2.0.3 to version 2.0.4) and it won’t activate. I tried several times, and each time it says that it has updated successfully, but it doesn’t. I also tried refreshing the registration status, and I created an account on the GoodLayers Licence Center, I still have the same issue.
How can I update the core?
Thanks in advance!
Hello,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Alright then, thank you for your reply. Have a good one!
Hello,
My pleasure, have a good day, sir!
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Hello,
In the portfolio section, my client wants to be able to click on the image itself to take you to a portfolio detail page. It seems that only the icon and the title are clickable. How can I make the entire image clickable? Am I missing something?
thank you
Hello,
Please open this file
\plugins\goodlayers-core-portfolio\portfolio-style.php line 350
You will see original code below:
$ret .= '<div class="gdlr-core-portfolio-thumbnail-image-wrap ' . esc_attr($image_effect) . '">';
$ret .= gdlr_core_get_image($feature_image, $args['thumbnail-size'], array(
'link-tag' => empty($link_tag)? '': $link_tag,
'image-overlay-class' => $overlay_class,
'image-overlay-content' => $overlay_content,
'image-overlay-content-outer' => $overlay_outer,
'image-overlay-background' => $image_overlay_background,
'placeholder' => false
));
$ret .= '</div>'; // gdlr-core-portfolio-thumbnail-image-wrap
Please change it to:
$ret .= '<div class="gdlr-core-portfolio-thumbnail-image-wrap ' . esc_attr($image_effect) . '">'; $ret .= '<a href="' . get_permalink() . '">'; $ret .= gdlr_core_get_image($feature_image, $args['thumbnail-size']); $ret .= '</a>'; // gdlr-portfolio-link $ret .= '</div>';
Then check it again.
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Thank you! I had some trouble locating the theme files via the WordPress interface, but I went in through my FTP and was able to find the file and edit it as you instructed. It works! Thank you so much.
Hi,
Glad your website working now.
I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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One follow up question. Will this change get over written the next time I update the theme when the Goodlayers team pushes an update? Thank you.
Hello,
Unfortunately, it will get override in the next update. You will need to do it again.
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Hi, I need to get fiscal invoice from the purchase. Where I can find it?
Hi,
Please check this out : https://help.market.envato.com/hc/en-us/articles/205604563-View-Download-Invoices
Hello. I have a few questions: - Is there an option to have filters added to the blog column/masonry layouts? I’d like to be able to filter by category, sub-category, and maybe even tag. I see an option is available on the portfolio layouts in the demo. - Is dark mode a feature? - Mega Menu availability? - Insight on speed/core web vitals?
Hello,
First of all, thank you for the interest
1. You can enable the filters for the blog column/masonry layout.
2. The filter work with the post category only.
3. We don’t have the dark mode, sorry.
4. The Mega Menu available in our theme.
5. We don’t have the insight on speed/core web vitals document for the theme, sorry. We only able to share some experience with the plugins we’re working on the live demo for the cache like W3 Total Cache and WP Fastest Cache and Autoptimize.
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update it no longer saves my changes. What is the problem.
Hello,
Please provide the license (purchase code) and your wp-login/website address to: support.loc@goodlayers.com and we will check it.
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