55 comments found.
Hello,
How can I add links to the user menu in the header? It’s only got a login/logout option? The widget is “SwissDelight Login Opener”.
I cant see a menu for it and checked settings and widgets?
Thanks
Hello,
You can add link to “My Account” page in the menu. You can also add an image or icon widget in header widget area and link that image or icon to “My Account” page.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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No, you can’t add any links to your widget. Your widget doesnt have any menu attached to it so you can’t do anything with it.
This cannot be added to “SwissDelight Login Opener”. This widget will redirect automatically to the “User Dashboard” page as shown in screenshot.
If you need to add more menu items to the user menu, then you would need to make modifications directly in the template files.
Support
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hello i want tp purshase the theme but i have noticed that when was testing the demo version that when you try to made a purchase in the payment section it show this message:
Sorry, it seems that there are no available payment methods for your state. Please contact us if you require assistance or wish to make alternate arrangements.
i want to know if this is just an error that show up in demo version or there an error in the template
Hello,
Thank you for taking interest.
The online store in our demo is just for presentational purposes and it is not supposed to sell anything. The payment options are not configured since real products are not sold in our demo.
Our themes rely on the WooCommerce plugin when it comes to shop functionalities and you can set payment option by following instructions from the documentation in this link.
Support
Elated Portfolio part of
Qode Interactive
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IS RTL?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Support
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Qode Interactive
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Good morning, I noticed that the demo version of the website is currently offline. Is it because the WordPress theme is no longer available?
Thank you
Hello,
The demo website is working on our end. It is possible that there was some temporary server issue.
The theme is supported and will continue to be updated. The current version of the theme is compatible with the latest version of WordPress and PHP 8.2.
Support
Elated Portfolio part of
Qode Interactive
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Guys are you still operating ? 3 days submitted tickets no answer
Hello,
Apologies for the wait due to the weekend. Your tickets should be updated with response now. Our average response time is around 24 hours on weekdays and our support agents are trying their best to answer all of our users in this timeframe. Also, please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
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Hello ! You links for Home pages have error database connection. Can you repare it please to see demos. thank you !
Hello,
We were experiencing some temporary server downtime. Please try to access demo now using this link.
Support
Elated Portfolio part of
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support says to respond within 24 hours. in 48 no one has responded to me yet.
Hello,
Apologies for the delayed response. Your ticket should now be updated with response. Please note that our support management system is sorting requests by the latest requester update, so if you send a new message in the same request, that request gets pushed down the queue.
You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.
Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.
On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import, which is a lighter demo import method.
Support
Elated Portfolio part of
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Hi, please check my ticket # 284184. Urgently need your help. Thx
Hello,
Your ticket should now be updated with response. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I change the theme options and when I hit save it does nothing, it keeps thinking. The max_input_vars value I have it set to 10.000, I think it is enough, as I have read that you recommend 3.000. Thank you.
Hello,
It could be that the old value is displayed due to the caching. If your server supports the recommended value, then there shouldn’t be any issues.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi, I have cleared the cache, tried different browsers and it remains the same. Thank you.
Hello,
If you already increased the value, there should be no issues. In case you need further assistance with this, please submit a ticket at our Help Center.
Support
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Theme Core Options save isn’t working. No network movement is devtected in console when options are changed. And ofcourse there’s no save button.
Hi there,
If you are missing the Save option it might be due to that your resources are low, so please check this article on the required resources and how to set them. max_input_vars value should be set to 3000 so please contact your hosting provider to check with them if they can help you with this.
Once this is set you will be able to save theme options and make adjustments.
Thank you.
Support
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Hi, I accidentally removed the footer and sub-footer. Can you please tell me how to enable it? I am non technical person. I would really appreciate if you can guide me how to enable it.
https://nepaleseritualhiring.com.au/. This is my website. Thank youHi there,
If you navigate to Appearance > WIdgets you can add your widgets to the footer widget area.
Also in our Swiss Delight options > Footer you can enable the style for it.
Support
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Is this template has Local pickup/delivery option?
Hi there,
Thanks for taking an interest! The theme itself does not include local pickup/ delivery option unfortunately.
You can check our themes documentation here for in depth insight of the theme options and possibilities.
Thanks for understanding.
Support
Elated Portfolio part of
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I am trying to edit the text in the product description section of this product: https://swissdelight.qodeinteractive.com/product/cupcake/ but it won’t let me edit the text. Any headsup?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi where do I change the page and product titles and other titles to lowercase and the font size?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
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Hi,
Is it possible to override shortcodes templates on this theme, for example this one:
“wp-content/plugins/swissdelight-core/inc/shortcodes/image-gallery/templates/image-gallery.php”
Can i create a folder on child theme and override this template?
Thanks
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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I have a problem with latest update of Qi Addons for elementor, some widgets are dissapeard.
Hi there,
Thanks for writing in! Could you please let us know more in detail information as well as provide us with your website URL so we can check.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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you have to log in to see the issue because site under construction, i cant sent credentials on support because its expired. If it is possible send me an email so i can sent you .
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
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impossible to download demo content i have an js error at 20%
Hi there,
We would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Elated Portfolio part of
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i send but no reply…..
please send me demo to import manualy , 4 days i wait for that
Hi there,
We located your ticket and we can see that our agent assist you with this issue and that everything is resolved now! Please note that our tickets are placed in the order from oldest to youngest and therefore if you want to get an answer as soon as possible please do not reply to the ticket without our previous reply.
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Hi there,
How do I disable the pop-up of the product on product display page when clicked on product images? I want to make the image change when clicked on the thumbnail of the product, instead the image opens on the poup?
Also, how to display the current displaying image as active?
Hello,
Unfortunately this is not one of the single product gallery options. You can find available options in SwissDelight Core Options > WooCommerce > Product Single (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hello, I’m trying to activate the skin, it keeps popping up the message please wait, I tried to do it from two different browsers. Unfortunately, that doesn’t help.
Hello,
Please try the suggestions from this article – How To Fix The Please Wait Error During Registration Process and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Is it possible to limit the filter options from the drop down to just -> price range from low to high, high to low, default in this page?
https://swissdelight.qodeinteractive.com/shop/with-filter/Hello,
Such an option, unfortunately, does not exist within the theme. However, some options from the dropdown can be hidden with some custom css and our support agents can assist you with this. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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