Hi there,

Thanks for reaching out! We haven’t seen any issues coming from the function you mentioned. The get_header function is a core part of WordPress and is essential for displaying the theme header correctly.

Could you please check that both your theme and any bundled plugins are updated to the latest version? The current theme version is v3.3.9.3. Bundled plugins should be updated after updating the theme. If you’re not on this version yet, I recommend updating the theme first.

Typically, this type of error occurs in a few situations:

- Trying to access /index.php directly, which isn’t compatible with WordPress.
- Placing the physio-qt theme folder outside of the WordPress themes directory (/wp-content/themes).
- Custom code in functions.php or a plugin calling get_header() too early.

As a troubleshooting step, I recommend temporarily deactivating your plugins to see if that resolves the issue. Also, please check for any custom code added to functions.php (or a custom code plugin) and remove it temporarily to see if that helps. Once these steps are done, make sure your theme is updated to the latest version.

If none of these resolve the issue, it may require a closer look. I also want to kindly note that your support license expired in 2022. To provide hands-on assistance with troubleshooting or fixes, we usually ask customers to extend their support license.

Your right! im using BerqWP – theres no where I can exlude the slider from there – natively it covers “all images” its a great plugin -just wanted to know if icould drop some code somewhere (possibly html in each slider image “content” to exclude that) – Ive just updated too – thanks very much!

Ah, that makes sense, thanks for checking! Unfortunately, there’s no way to override this from our side. The plugin is actually overwriting our slider’s default loading attribute, so it would need to be handled within the plugin itself. The best next step would be to reach out to the BerqWP developer and see if they offer a way to exclude specific images from lazy loading, either through their settings or with some custom code.

Hope that points you in the right direction!

Legend ! – thanks soo much

Hi there,

Thank you for your message.

Contact forms don’t directly send emails themselves, they simply pass the message to your domain’s mail server, which is then responsible for delivering it to the recipient’s email address. If messages aren’t being delivered, or if delivery is inconsistent, it’s often related to the server setup. In those cases, we recommend reaching out to your hosting provider so they can investigate the issue more closely. Just make sure your SMTP plugin is correctly configured before reaching out to them.

We’ve been using the plugin for nearly 10 years with our themes. At this time, we don’t have plans to switch to a different contact form plugin, but of course, you’re welcome to use an alternative if you prefer something else that better suits your setup.

Hi there,

Thank you for your message.

In that case you can update the plugin by deleting Advanced Custom Fields PRO from your site and re-install the plugin under Appearance -> Install Plugins (not through the direct “Plugins” tab).

got it. thanks!

You’re welcome

Unfortunately, the functionality to make a WordPress website multilingual is only available through a plugin. However, the Physio theme is compatible with both the WPML and Polylang plugins, which can be used to achieve this.

Yes okay clear. Thank you.

You’re welcome! If you have any other questions please let me know.

First check if you have at least version 6.4.0.1 installed and activated of the Advanced Custom Fields PRO plugin. If not you can update and install/activate this plugin under Appearance -> Install Plugins on your dashboard (not through the direct “Plugins” tab).

Then, edit your homepage and make sure the “Front Page Slider” template has been selected. You can do this while editing the homepage at the right side at the “Template” setting.

Now the slider should be visible again.

That worked! I really cant thank you guys enough. Definitely will be purchasing another niche theme thru you guys in the future. Thanks again

You’re welcome, glad everything is working again!

Hi there,

Thank you for your message.

Please note that Avada Live and Avada Builder are not part of our theme, but are exclusive to the Avada theme itself. Kindly verify if you have updated your theme to the latest version, which is v3.3.8. If you are not using this version, please follow the instructions in this article to update your theme.

If that doesn’t help please send us a message through the contact form on our profile page, with a link and login to your website, and our support will have a closer look.

Thanks!

Hi there,

Please refer this to our support desk at https://qreativethemes.ticksy.com and our support will be happy to help.

Thank you.

Hi there,

Unfortunately that version is not compatible with Elementor because it’s an outdated theme version, later theme versions are compatible with Elementor.

I recommend to download the latest theme version from ThemeForest (from the account that purchased the theme) and then update the theme on your website.

Hope this helps.

Hi there,

Thank you for your message.

You will receive an email when a visitor books an appointment, and you will see a notification within the WordPress admin panel. SMS is not possible unfortunately.

Let me know if you have any questions.

Hi there,

Could you check if the “Logo width” setting under Appearance -> Customize -> Theme Options -> Logo & Site Icon is set to a value greater than 0, something like 100 of 200.

If that doesn’t work, your WordPress CMS is probably not yet configured for an HTTPS connection and therefore the browser is not loading the logo image because it is stored within an HTTP path.

To fix this (and make the logo visible) follow the steps in this article:

https://qreativethemes.ticksy.com/article/17044/

Thanks a bunch! Changing to the HTTPS connection fixed the issue.

Great! You’re welcome

The problem is that this array is empty:

$slide_buttons                  = get_sub_field( 'button_colors', $get_the_id );
// Button default
$slide_btn_color                = $slide_buttons['slide_button_color'];
$slide_btn_background           = $slide_buttons['slide_button_background'];
$slide_btn_background_hover     = $slide_buttons['slide_button_background_hover'];
// Button outline
$slide_btn_outline_color        = $slide_buttons['slide_button_outline_color'];
$slide_btn_outline_border       = $slide_buttons['slide_button_outline_border'];
$slide_btn_outline_border_hover = $slide_buttons['slide_button_outline_border_hover'];

Hi there,

Thank you for mentioning!

The theme has just been updated on ThemeForest and the issue should be resolved. Please update the theme on your end and afterwards the bundled plugin Physio Toolkit under Appearance -> Install Plugins.

Please let me know if that fixed the issue.

Since your update, there is now a change. Instead of the ’>’ symbols in the dropdown menus of ‘Our services’ and ‘Extra navigation’ (up in the main menus and also in the main footer), square boxes are now appearing. Do you know what could be causing this? Thanks!

Forget it, I’ve deleted cache and now it works, sorry

Awesome, thank you for letting me know.

It is a technical decision to add the slider by using a page template instead of directly in Elementor, as that would bring other limitations as well. Many themes are using this approach, especially themes that are using popular slider plugins like Revolution Slider for example.

However, feel free to add the “QT: Slider” block in Elementor if you wish to add and edit the slider directly in Elementor and have more customization options for the texts.

Regarding the link modal that does not open I fully understand you’re not going to pay for an new support license, but you’ve asked more support related questions at the beginning. You purchased this theme in 2016 for a website that is offline now, as I can see from your support tickets from that year. This also means that you do not have an active support license. I’m happy to help with a question or two, even for customers who have been using the theme for so long and without an active support license, but we have to draw the line somewhere. Without an active support license you simply cannot get ongoing support from theme authors, that’s how it works on ThemeForest.

If you wish to add the slider through the default way, and you want me to have a look at the broken link modal feel free to send me a message through the contact form on our profile page with a link and login to the website and I’ll have a closer look. If you have other or more support-related questions, I ask you to renew your support license.

Hope this helps!

Thanks it does. I see you’ve been maintaining the theme, this is greatly appreciated. I sent you an email re: bug with QT:Image Brand element not opening links in new window. The theme may be old but it holds up even today. You did a good job imho. See result here: https://www.olaosteopathy.com.au

Thank you for the compliment! I’m glad to hear it’s still working for you

You can download ACF PRO from the link I sent in my email reply. Or,

We just updated the theme with the latest ACF PRO update that is released today (v6.3.2).

You can download and update the theme on your end and then update ACF PRO under Appearance -> Install Plugins.

Hope this helps!

Perfect. Got it from the download extras folder. Thanks! very much. Appreciate your quick response.

You’re welcome!

Hi there,

Thank you for your message.

Please open a support ticket on our support desk at https://qreativethemes.ticksy.com and our support will be happy to help.

Thank you.

So i see that is this kind of theme. Where can I add Google tag for Analytics? Thank you Katja

Hi there,

Thank you for your message.

To add a Google Analytics tag you can install the GA Google Analytics plugin but if you don’t see the “Plugins” tab on your dashboard, that need to be sort our first.

Could you open a support ticket on our support desk at https://qreativethemes.ticksy.com, we will have a closer look to figure out what’s going on.

Hi there,

Thank you for your message.

Unfortunately, it is not possible to enable automatic updates for ACF PRO because this plugin version is not available in the plugin directory of WordPress. ACF PRO is only sold/distributed through the developers website itself and their license only allows us to bundle the plugin with the theme.

When there is an update available for ACF PRO we will always update the plugin package on our end as soon as possible, so theme users can update ACF PRO themselves by deleting ACF PRO from their website and re-install the latest version under Appearance -> Install Plugins.

The only way to enable automatic updates for ACF PRO is if you buy your own license for this plugin. We are not affiliated, this is simply how ACF have built their PRO plugin and license.

Is the free version of ACF compatible with the theme? Can I use that instead to enable automatic plugin updates?

It’s not fully compatible because the slider of our theme is using functionality that’s only available within the PRO version.

If you don’t need the slider of the theme, or if you’ve build your website upon Elementor Page Builder you could drop ACF PRO and install the free ACF version instead.

That indicates the page builder mode got disabled and switched to the default editor of WordPress. Unfortunately that will break the page builder layout.

The best option is to install and activate the Classic Editor plugin.

After this plugin is activated edit the page again and you should be able to click the “Page Builder” label in the top right corner of the textarea (next to the Visual and Text tabs) to activate the page builder again.

Yes, I already guessed so much, but Classic-Editor was already installed from the beginning and I didn’t get Pagebuilder to show the content in any way.

Anyway, have now cleaned out the SO-code and recreated the page from hand. Was easiest that way.

Thx for your suggestion though. Great support as ever

Strange, I’m not sure what happened without actually seeing it.

Anyhow, thank you for letting me know

Hi there,

Thank you for mentioning! The issue is fixed and you should be able to update Physio Toolkit to v1.9.9.

Regarding the Envato plugin, do you have Envato Market as plugin or Envato Toolkit?

If you have Envato Toolkit make sure to delete this and install & configure Envato Market plugin as Envato Toolkit is not in use anymore.

Thanks very much for the update and the fix, all working fine now. Much appreciated

Great! You’re welcome