136 comments found.
hello.. i have opened ticket yesterday, tomorrow i have meeting with client, can you please ask your team to check and fix the issue? please it top urgent!
Sorry, there was a little delay over the weekend, we have checked and replied to your ticket please check again.
Hi there..
I have submitted the ticket can you please urgently let your team to check and fix? I have meeting wiht client on Sunday morning and its TOP URGENT Please!
The theme is visually impressive; but I noticed that Products with variations often display incorrect or mixed-up prices, while the pricing functions correctly on desktop view.
Everything works fine on desktop, but the problem shows up only in mobile view.
How can I fix this?
Hello,
Please send the tickets here: https://tickets.thembay.com/
We’ll discuss that later. Of course you don’t need to provide a purchase code.
Hello, Please I want to know how I can create Deals of the month on homepage like you have in the demo. I can find where to choose products for the deals. Guide please! Regards
ttheme discount days expired very early… is any other discont coming soon. thanks.
Hello,
Sorry, the sale has been going on for 1 month. It will be a while before another sale comes around.
Hello still no answer to the problem I mentioned in my ticket on thembay.com/
Hello for a simple question has a problem so you have to buy a new license ??
Hello,
Sorry, I don’t understand your question clearly.
Please send the ticker here: https://tickets.thembay.com/
Our Support Team will help you.
HelloHello I did indeed have a question, but I can’t ask it by leaving a ticket, because I have to buy an additional license to get the answer.I did indeed have a question, but I can’t ask it by leaving a ticket, because I have to buy an additional license to get the answer.
I see you have made a purchase, you can absolutely use that purchase code to request support
I want to remove proceed to checkout button need your help thanks I have mentioned the screenshot please check
https://ibb.co/M7L2dmRHello I think I have to pay to have an answer to my request.
Hello,
You only need to renew support on time if you need support.
Hello
done
Hello you reply every other day, so the problem may remain unresolved for a long time, which is a pity.
Sorry, we are on Vietnam National Day holiday. So the reply may be delayed.
Hello, I hope to receive an answer to a request made on the help forum, I’m stuck at one level. I just want to reinstall the original Beauty & Cosmetic home page without having to reinstall everything.. I don’t want to lose what I’ve already put in place. Thank you for your reply. good day
Hello, I have two questions
How do I delete the text that comes after the link? Example www.mydomain.com/home/?v=3dd6b9265ff1 I want www.mydomain.com/home
the second When browsing a one of product from a mobile phone,
there is no back button
how i can active this button
i opened ticket no body answers
Hello,
Sorry, support will be delayed on weekends. Please understand for the inconvenience.
I can say that you are the best professional technical support team Not only do you solve the problem, but you also send a video of the solution All my themes will be from you
Thank you very much 
Hi, I’m trying to upload the theme and it says installation failed because ‘The package could not be installed. The theme is missing the style.css stylesheet.’
Hi,
Video tutorial: https://youtu.be/b2QDFEvFlUQ?si=wuPXa9vJVsxKYXVNHi I’m looking for a code to remove can you tell me in which php file I can find this code
“navigation post-navigation”
I’m waiting for your reply thanks
Hi,
Please Active the Zota child theme and use the following code: function zota_tbay_post_nav(){}
Hello apart from the first reply, I haven’t received any others. Please let me know how to proceed.
Good reception
Hi,
I have answered your question, please check your ticket again.
Hello I have received the answer to my request, thank you very much, excellent after-sales service, quality. I had another problem. Thank you for taking it into account good reception
If you like our support, you can rate 5 stars here: https://themeforest.net/downloads
Thank you very much.
Have a good day
Hello, i have problems with woocommerce thumbnail image product, in single product page, in vertical option show very small and all in the corner, or in horizontal option show the thumbnail, big and disordered, please help me. thank you
Cyber Week Sale?
Thanks
Hi,
Sorry, this theme will be discounted next month.
how can we put whishlist button next to the cart on mobile?
hello dear, I bought zota theme but Google merchant does not accept footer details becouse shoping footer is free. same time has got our service information first page https://kozmetikcihazlar.com/ . How can I show to google mecrhant our service details. could please help to me and my e-mail address is izginkozmetik@gmail.com
Hello,
Please I will like to confirm the below before I purchase:
Can I have multicurrency that uses geolocation to show specific currencies by default based on geolocation and users can change if they want? (So if I visit from UK, I see £ by default and if from US, I see $ by default). How best would you advise this be done with the theme?
Hello,
Thank you for your interest in our theme.
However, the theme does not have that feature. You will need to add a 3rd party plugin.
Hi, I purchased your theme and its working fine, my question is how can I make the menu on mobile also be Located On Slider?
