39369 comments found.
After fresh install of WP, everything works, after install Avada theme everything works, after I activate with key, my page is down, I recive critical error: WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Avada Builder.
Hello @markus22mb
Installing the key doesn’t add anything additional to the website, however in order to check this in details we will need you to open a support ticket with our team further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi, pre-purchase question: I want to make a forum site and I see that Avada has a pre-built template “Forum Website” but it says “bbPress, Education” underneath that….Does that mean I have to use bbPress plugin with the Avada Forum Website Template? Or can I use the Avada Template with any Forum plugin I wish? Thank you!
Hi
To make a forums website with Avada, we would suggest using the BB press plugin. We have not tested any other plugin to recommend them.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Thank you very much for the clarifications!
You are most welcome 
I am a user of Avada for several years. Recently I got an update that includes Cloudflare’s Turnstile feature. I appreciate any security improvement, but why force me to use a feature without a clear option to disable it? Documentation does not show any possible way to disable it.
Hi
If the CF turnstile key is not added then it will not load in the frontend. There is no compulsion in using it
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, thank you for replying.
I do not use CF turnstile, therefore those fields are empty. Yet I got this message when trying to use a simple form for email subscription: “The Turnstile challenge could not be completed. The token verification failed.” Maybe is a error of the new version of Avada.
Hello @eliteD
Can you kindly open a support ticket with our team regarding this issue so this can be checked out.
Click Here to Get Avada Support
Thanks
-Ammar
Dear Support,
Hope you well.
recently I found non recognized login to my website and someone has stealed my license key and activated on another domain.
How can I logged out from other domain and reused my license safely?
Hello @naveedhussain21
The license key is never stealable by your website as it doesn’t exist there in its complete form, it is only available inside your ENVATO account, however in any case you can contact our support and get the purchase code reset.
Click Here to Get Avada Support
Thanks
-Ammar
Can you please reset purchase code?
Hello Naveed
you should be able to do that yourself from your support account, the purchase code is registered multiple times so that’s why its registration is limited.
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page.
Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
Thanks
-Ammar
Yes Thanks I have done this and changed domain
Glad to hear you have worked this out
Your last update broke my website on mobile. I deactivated CloudFlare and WP Rocket and still having issues because of this i think:
- IMPROVEMENT: Adjusted the inline dynamic data parser to automatically ignore content in inline <script> and <style> tags injected by plugins
Topbar is pushed down covering text and leaving white space on top of it, menu not opening anymore, WhatsApp and ToTop buttons stuck on footer instead of floating.
Is it possible to rollback? Right now i’m quite pissed off and i don’t want to deal with this problem that will cost not only time but money to fix.
Hello @lucaspinelli94
All our updates are checked inhouse with extensive beta testing, we have no specific issues that you have mentioned, however our team will surely take a look into the website if you open a support ticket with us following the link below.
Click Here to Get Avada Support
Thanks
-Ammar
Im trying to relocate the navigation bar/ menu on the architecture website template so it sits on the top of the slider/page all the time , instead of below the header, how can this be acheived?
I resolved this, had to move the slider position and not the header or nav bar
Hello @daschenbrener
Glad to hear you have worked this out, if you need any further assistance with this, kindly open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
We purchased this theme a couple of years ago, but the consultant who created our online shop didn’t import any theme, layout, or template. Most of our static (10) and product pages (700) are made using basic CSS. Our website design doesn’t look good or modern. We prefer not to change to another theme. Can we import a full theme at this stage? What will happen to our pages (700+)? Should we clone/backup the pages before running the import? Your advice and guidance are highly appreciated
Hello @antoniekaramhouselinen
You can surely do that anytime, however importing any prebuilt comes with its own content and global options and we surely don’t recommend you to do that on an already created website, this will indeed change the layout for you.
I will recommend using a staging site instead to implement a new design if you want tho, this way you will be able to setup your new design without disturbing the live site.
If you need any further assistance with this, kindly open a support ticket and our team should follow up.
Click Here to Get Avada Support
Thanks
-Ammar
We have only 1 license key for this site. Can I use the same key on the staging site?
Hello there
Yes you can, more about this can be read here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
Thanks
-Ammar
So, if I create a staging website using a subdomain like test.mysite.com, then Avada will detect and automatically register it as a staging site. Am I correct?
Hello @antoniekaramhouselinen
You will need to register it yourself as live site in this case, more about the registration process of staging site can be done here => https://avada.com/documentation/how-to-set-up-an-avada-staging-site/
Thanks
-Ammar
I cannot find an option to have my blogs featured images all display as equal heights when using the grid layout, unless I am missing something?
Hi
If you are using the blog element then the size will depend on the source image. You can use a postcard element where the postcard can have an image element with a specific aspect ratio defined to make the images appear equal height
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, i was using the license while developing my website through LOCAL but now when i moved all files on hosting and unregistered the license on local and try to register it on my host it says that it is already used on another domain? can you help me with this?
Hello @GokeMKD
The purchase code is registered multiple times so that’s why its registration is limited.
Please reset / unregister the purchase code from your support account -> Licenses – My Avada You must be logged into your account to see that page. Do not remove the purchase code from there but click the blue color Link Icon. Now try to register purchase code on your actual website and see if that works?
If you need further assistance, kindly open a support ticket and our team will follow up with you.
Click Here to Get Avada Support
Thanks
-Ammar
Our monitoring is showing Slider Revolution as being vulnerable. I understand it is a 3rd party plugin, but when will the patched version be available in the Avada Plugins page?
Hello @orcaonline
We have updated this already on our servers and you should be able to update the plugin from your plugin(s) section in Avada dashboard.
Thanks
-Ammar
Are Self Hosted Video slides supposed to enable video slides to display on mobile as well? I seem to only be able to get the preview image to show on mobile & not videos… on card nor Avada slider.
Hi
Self hosted videos do not work in mobile mode in the Avada slider. We do have a noted added for that in the slide area. This will fallback to the preview image
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi
The homepage is broken right after updating from the previous to the last version.
Do you know what to do, when the mobile homepage lost all its graphiccs, due to updating the theme ?
My support is expired, as I used the template much later, so i post here for any tips about what to do.
The Avada is using the e-commerce website template, i didn’t made any changes
Thanks Max
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
You can reach out to our team from the contact page here
We look forward to helping you!
Thank you, Shaminder
Since last update (7.13.1), I can no longer use ACF Text fields from my posts when defining a Postcard. There only is a list of Text Fields from the global options page.This has a major impact preventing any changes on my websites.
BTW, it is the second change with a major impact on sites : the previous one was with 7.12 when “introducing” the support for ACF True/False fields (that were actually working perfectly fine) which immplied to replace 1 by true as the value in all the use of the true/false fields while in the meanwhile the sites were broken due to the test for value 1 was no longer working.
Note : YES, I know, this is where backups are useful. But, PLEASE, do more tests on your side.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
We would request you please reach out with the detail of the issue via our contact page here
We look forward to helping you!
Thank you, Shaminder
Hi ThemeFusion!
Wordfence report: “The Slider Revolution plugin is vulnerable in all versions up to, and including, 6.7.36”. Please provide the patched version asap.
Thanks!
Hi
The Slider Revolution plugin is not authored by Avada An update version of the of the plugin will be released in the Avada plugins area shortly. The update can be made by going to WordPress admin panel dashboard → Avada → Plugins
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I’m having the same issue as this guy a day ago, “Hi, since updating Avada Builder 3.13.1 (Avada 7.13.1), Edit on posts/pages redirects to front-end 404. Works only if Builder is disabled. Cache cleared & permalinks re-saved. Need a fix.” except my problem is a 500 error not a 404.
Worked with my hosting support, tried clearing cache, and resaving permalinks over and over. Please provide a fix, as this is unusable, at least for me.
Hello @staffo65
This is not an issue with our latest update and surely requires a thorough check on your setup, we suggest you to kindly provide us with your website’s details via support ticket so our team can check this out for you.
Click Here to Get Avada Support
Thanks
-Ammar
How can I change the “Skip to content” link color in Avada?
I have extended my support, but my Avada does not show this, so I cannot open a ticket there.
Hello,
I’m currently working on improving accessibility on my website using the Avada theme. I’m trying to change the text link color of the “Skip to content” link that appears when pressing the Tab key.
WAVE detects a contrast error on that link, and I would like to adjust its colors to meet accessibility standards (WCAG 2.1 AA).
Could you please let me know:
Where or how I can modify the styling of this specific link?
Is there a dedicated Avada option for it, or should I apply custom CSS?
Thanks in advance for your help!
When a user presses the Tab key on the keyboard, a “Skip to content” link appears at the top of the page. this is the “Skip to content”
Hi
Changing this would need custom CSS. If you have recently renewed support then please do ensure you have applied it. Please do refer the link here
Thank you, Shaminder
Hi, since updating Avada Builder 3.13.1 (Avada 7.13.1), Edit on posts/pages redirects to front-end 404. Works only if Builder is disabled. Cache cleared & permalinks re-saved. Need a fix.
Hi
Can you please try and resave permalinks by going to WordPress admin panel dashboard → Settings ⇒ Permalinks. Once done please make a check to edit the post.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Shaminder,
Thanks for your reply. I’ve already tried re-saving the permalinks multiple times — unfortunately, the issue still persists.
Here are a few key notes that might help:
The problem only appears on the live server, not on my local MAMP environment (where everything works fine).
It started right after updating Avada Builder to version 3.13.1.
The 404 error occurs when trying to edit posts or pages on the front-end.
If I disable the Avada Builder plugin, the issue completely disappears.
So it seems directly related to the Builder update. Please advise on a possible fix or patch.
Thank you!
Hi. Is it possible to use AVADA as a SaaS with domain and subdomain modules?
Hi
Currently we do not have the option to use Avada as SaaS. This will require quite some customisation and subdomains may require a separate license
We thank you for your interest
Thank you, Shaminder
Good stuff.
We agree
Hello , I am interested in purchasing Avada and using the Real Estate theme. I would like to confirm whether users are able to add and post properties directly on the website.
Thank you
Hello Haashi
We are glad to hear that your are interested in Avada. regarding your query about users being able to add their property directly to the website, this is not a possibility and this is something that will require an editor level account on the website so the post can be created.
If you need further assistance with this, kindly open a support ticket and our team should follow up with you.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide
Click Here to Get Avada Support
Thanks
-Ammar
