Discussion on Saren - Multi-Concept WooCommerce WordPress Theme

Discussion on Saren - Multi-Concept WooCommerce WordPress Theme

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96 comments found.

Bought Saren last year as the pages / themes were beautifully presented, since then, Fashion and Furniture has had frequent incompatibility issues breaking the website. Unfortunately, the number of unrelated elements cause pages to load slow, if you’re lucky to see it load straight away (for new visitors). Yes, while you can add loading pages, new visitors will be waiting for minutes for the loads and yes, you will hear their complaints.

Hello, when I import the demo, only the main page is imported. How can I import all the pages included in the demo?

I am interested in purchasing the theme, but is it possible to know when the update will be released?

Hello,

Thank you for your interest in the theme.

We are currently preparing an update for the theme, and it is planned to be released during March.

Best Regards

Hello! I’m very interested in your theme, but I’m a little worried about some of the comments I’ve read. Will you be updating the theme soon? Thanks!

Hello,

First of all, thank you very much for your interest in the theme. We are planning a major update to the theme that includes many minor and major bug fixes. The update is planned to be released before March.

Best Regards

Thank you for your soon answer. I think I’m going to wait the upgrade of the theme and a period of sales too :)

Hello,

You’re welcome. I recommend staying tuned to the theme so you don’t miss discounts and updates.

Best Regards

Hi there!

I’m interested in purchasing this theme, but I wanted to ask a quick question before I buy.

Does the theme support a 2-column layout for the shop page (instead of the default 1-column layout)? Specifically, I’d like the products to be displayed in two columns on the main shop page.

Thanks in advance!

Hello,

Of course, you can adjust the columns in your shop sections however you like. If you need help with this, you can contact our team.

Best Regards

Thanks for the theme, but I’m having a problem with the variable products. I created a variable product, and the variations are visible right above the “buy” button. The button says “choose,” but I can’t choose the variation. The links don’t work. How can I fix this?

Hello. They replied and I granted access to the dashboard. But the problem has not been resolved. No one has logged into the site to check.

Hi guys, is there any news for my ticket?

Hello,

I apologize for the delay. The ticket has been answered. You can check it via Ticksy.

Warm Regards

Hello team.

We are working for a long time my team and your team on this lovely theme. Since day 1. I kindly asked for a help regardless the accessibility of the theme because its a so major thing nowadays, and its been almost 3 months that i provided anything you asked me and you keep closing the ticket i make without any notice or action. Please once again check the thicket #4513286. Accessibility is really important on the websites nowadays.

When i added the request my Support wasn’t expired. After 3 months of no answer, now it is. Im more than happy to renew it, i did renew twice if you see your logs because i trusted your team when the version 1 of this theme was full of bugs, and you guys did an excellent job to improve it. I have no intentions to escalate anything or to write here in the comment sections, but you left me no choice after 3 months ignoring me.

I wait for your actions. Thanks in advance.

Hello,

Our team is dealing with the issues you mentioned. When I checked, I saw that they had informed you.

Best Regards

Hi,

I love the theme, some great animations available. I am however struggling to get animations to work when I import a widget from the template library. It imports all the elements but the animations as seen in the original demo of that corresponding demo dont work.

Also I tried the build grid on scroll option (I uploaded a kit from Zenya, I have a license for that theme as well). And it doesnt work, the grid does not build on scroll…. its just sitting there static.

Can you please help? I have opened a ticket yesterday as well but not heard back yet. I am currently stuck.

Kind regards,

Jasper

Hello,

The support ticket you opened regarding the issue has been responded to, and information about the matter has been provided. You can review it.

Kind Regards

Can you please advise me on server requirements for this theme such as: max_execution_time memory_limit post_max_size upload_max_filesize max_input_vars Need to know before purchasing. Thank you :)

Hello, thanks for your interest in Saren.

The recommended server parameters are listed blow;

memory_limit = 256M max_execution_time = 120 max_input_time = 120 upload_max_filesize = 128M post_max_size = 128M max_input_vars = 3000

Warmest regards.

Please guys i’ve been waiting four days for support, its actually not fair anymore, i’m begging for support reply and nothing is coming through why are you guys doing this to me?

Hello,

It wasn’t a delay caused by workload. Your ticket has now been answered.

Warm Regards.

This theme is a nigthmare, everytime wordpress or woccomerce or elementor updates there is a crash or a problme that must be fixed with hours ot AI and custom snippets, when are you planing to update the theme and possibly repair all its mayor faults in js.

Hello,

The theme is regularly tested after Elementor, WordPress, and WooCommerce updates. If you create a support ticket at pethemes.ticksy.com, our team can help you by testing the issues directly on your website.

Best Regards

So I need to pay for extender support right? will i get my page fixed? free of errorr after every update?

or do you offer a external fee for that, i dont care to pay directly to you , but i need my page to be fixed and working been in this project for so long , and now i cant change them because it been lots of work and customization , so in stick to this faulty theme. so let me know how to proceed, but i need serous attention please

Thanks

Hello,

I’m sorry for the issues you’ve experienced. If you send an email to [hello@pethemes.com], we can assist you without requiring you to extend your support period, provided the issue is related to the theme.

Warm Regards

Currently waiting on support reply please as my website homepage will not even load without issues occuring, please can someone take a look and respond

Can the different prices and descriptions for the variations be displayed on the product page after selecting a variation?

I see this option in the demo at https://saren.pethemes.com/singleproduct/product/saren/, but here the product image does not change for the given variation.

Here it does: https://saren.pethemes.com/printing/product/minimal-notebook/

but the price corresponding to the contents of the shopping cart is not visible to the customer.

Is there a solution for this?

Your theme (Saren) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again

Woocommerce Version 10.4.3 – important update!

saren/woocommerce/notices/notice.php version 8.6.0 is out of date. The core version is 10.4.0, saren/woocommerce/single-product/add-to-cart/grouped.php version 9.8.0 is out of date. The core version is 10.2.0, saren/woocommerce/single-product/add-to-cart/simple.php version 7.0.1 is out of date. The core version is 10.2.0, saren/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php version 7.0.1 is out of date. The core version is 10.2.0, saren/woocommerce/single-product/related.php version 9.6.0 is out of date. The core version is 10.3.0,

Hello,

You can open a support ticket at pethemes.ticksy.com to resolve these issues. Our team will assist you as quickly as possible.

Warm Regards.

Hello, could you please advise how I can edit the product pages? The image resolution appears too low

Hello,

Could you please open a support ticket at pethemes.ticksy.com for your support requests?

Warm Regards

hi, is the theme compatible with this plugin for extra options? https://codecanyon.net/item/woocommerce-extra-variation/19733402

Hello,

Unfortunately, the theme hasn’t been tested with this plugin before. However, you can use extra options for your products without needing any additional plugins. Below, I’m sharing a link to a product that uses the Extra Option feature — you can check it out for reference.

https://saren.pethemes.com/furniture-2/product/aero-lounge/

Best Regards

Hello, before i buy i would like to know. There’s a lot of comments on bugs and speed. Do you plan fixing this issues? So i may think buying. I don’t want to struggle with bugs etc. Thanks.

Hello,

Updates for the theme, including bug fixes and new additions, are ongoing. As you can see on the demo website, with a good hosting provider and proper optimization, you can be sure that your site will perform quickly. If you experience any issues while using the theme, our support team will be happy to assist you.

Warm Regards.

is the theme multi vendor can u let me know asap

Hello, thanks for your interest in Saren.

Unfortunately, the theme doesn’t compatible with multi vendor plugins.

Kindest.

Refund Request for the Purchased aren – Multi-Concept WooCommerce WordPress Theme

Dear Support Team,

We are writing on behalf of [Your Company Name] to request a refund for the “aren – Multi-Concept WooCommerce WordPress ” theme that we purchased on

After implementing the theme for our client’s project, we observed that the software’s performance was significantly slower than expected. Furthermore, we found its functionality to be inadequate for our project requirements, which has negatively impacted the user experience – a critical priority for us.

We truly appreciate the effort and work that has gone into developing your product. However, the current state of the theme unfortunately falls far short of our expectations and needs.

Therefore, we kindly request you to initiate a refund to the original payment method used for the purchase. Please let us know the next steps regarding the refund process.

Thank you for your time and understanding.

Sincerely, Tolgahan

Hello, we are sorry to you’r getting trouble with the theme.

Could you please open your refund request here: http://themeforest.net/refund_requests/new so we’ll proceed with the refund.

Kind regards.

is there a way to disable smooth scroll?

Hello, thanks for your interest in Saren.

Sure, you can disable smooth scrolling via Theme Options panel with just one click.

Warm regards.

there are elements from different demos that I like. is there a way to bring them together from different themes into one?

Hello, thanks for choosing Saren.

Sure, you can mix & match demos with our template library.

Kind regards.

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