144 comments found.
Hallo, Having the following issue: Warning: Undefined variable $media_entry in /home/zodiryeo/public_html/wp-content/plugins/caster-core/public/portfolio/portfolio-media.php on line 86
And 2nd – is that I imported demo data and then tried to edit – Portfolio items/Edit with Elementor and noting on this page is editable wit Elementor (images and text are not available to edit) ???
Hi,
Please share your website URL along with the login credentials at caliberthemes@gmail.com so I can check and resolve the issue
Thanks
Hi, I updated this theme on my friends website, but an issue has arisen where huge gaps are appearing between the images in the portfolio pages , seems to come from the Cubeportfolio code – is there a known solution for this?
Could you confirm if your site is updated to the latest version of the theme?
Yep, I can confirm I am on the latest version, updated it to make sure before this happened.
Please share your theme purchase code, your site URL, and WordPress admin credentials at caliberthemes@gmail.com
Whenever I publish a post or make changes to a post or changes in the Theme Options, I get a ‘There has been a critical error on this website. Please check your site admin email inbox for instructions. If you continue to have problems, please try the support forums.’
I also get this error: Function _load_textdomain_just_in_time was called incorrectly. Translation loading for the caster domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early.’
When I disable the Caster Core plugin, everything works as it should. Can you please tell me how to resolve the errors. They make the theme unusable.
I will check and let you know.
I would like to request a refund. The theme is not useable and crashes my site upon making any changes. This happens on a new server and a fresh local install. Thank you.
I’m really sorry to hear you’re experiencing issues with the theme.
We’ve thoroughly tested it across multiple environments, and it has been working reliably without crashes. Based on your description, the issue appears to be specific to your setup rather than a theme-wide problem.
That said, we’re fully committed to helping you resolve this. We’re currently investigating the cause and will get back to you shortly with a fix or further guidance.
We truly appreciate your patience, and we’ll make sure everything is sorted so you can use the theme without any issues.
Regarding the refund request, please note that according to ThemeForest’s refund policy, refunds are typically only granted in cases where the item has a confirmed defect that cannot be resolved. Since we’re actively working with you to address the issue, and the theme is functioning correctly in standard environments, this may not qualify under their refund terms.
Thanks again for your understanding and cooperation. We’ll be in touch with an update soon.
I’ve identified that the Classic Editor plugin was causing the issue. For now, I’ve disabled it to restore normal functionality.
Could you please let me know if you specifically need to continue using the Classic Editor? If so, I’ll look into a more stable configuration or an alternative solution.
Also, to help further diagnose the issue, could you please share the server error logs? These logs will provide more insight into what’s happening behind the scenes.
Let me know how you’d like to proceed.
I’ve moved on. Please reconsider refund.
I’m sorry to hear that you’ve decided to move on.
As per ThemeForest’s refund policy, refunds are generally granted in cases where a confirmed, unresolvable defect exists in the item. In this case, the issue appears to be caused by a third-party plugin conflict, and the theme itself has been functioning normally in clean test environments.
We’ve been actively working with you and offered support, which aligns with the support obligations under the policy. For these reasons, this may not qualify for a refund under ThemeForest’s terms.
That said, we remain available if you’d like any help resolving this further.
Thanks again for your time and understanding.
Hello,
The “next item” button in the portfolio doesn’t work properly anymore: It now displays only one portfolio item “» Nächste Serie VIEL LEICHT” and sticks to it on all other portfolio pages.
THEME OPTIONS: > Design > Theme Options > Portfolio: Portfolio label Next post label » Nächste Serie
Portfolio filter label all
I added the portfolio item “VIEL LEICHT” recently, created a new categorie “NEU” for it and put it in an extra section as it should display on the top of the page.
URL: https://ameliemeyer.de/work/
Could you please check and let me know what to do? Thanks, Julie
Great, thank you for fixing it, the button “Next post” is working properly again.
Best regards Julie
You’re very welcome, Julie!
I’m glad the “Next post” button is now working properly again. If you’re happy with the support, I’d really appreciate it if you could take a moment to leave a rating or review. It really helps and means a lot!
Let me know if there’s anything else I can assist you with.
Hello Faizan, Unfortunately we have again problems with the button Next post>
1. At the bottom of the last portfolio item “Objekte, Installationen”, it says “Next post > VIEL LEICHT” – but actually it is the portfolio item “GEHEN ODER BLEIBEN” which is now at the top of the items = first item -> the last item should lead to the first item
Could you please check: https://ameliemeyer.de/arbeiten/objekte/2. Moreover there was usually a link “back to WORKS” at the bottom of all portfolio items which has disappeared by now. I can’t find anything about it in the Theme Options > Portfolio? Could you please advise how to insert the link again?
Thanks in advance for your support, Julie
Topic 2 is resolved as I changed some css and now the link is shown again.
But the order should be inversed: First “next post … ” – then “back to WORK”
Or would it alternatively be possible to have both links in one line? Left side “back to WORK” – right side “next post …”?
Thank you Julie
Kindly share the login details at caliberthemes@gmail.com
Hello,
After the latest update of Elementor (Version 3.28.4), the portfolio items single pages aren’t reachable anymore (404 page not found).
Please check and let me know if you need admin credits to fix it: https://ameliemeyer.de/work/Thanks, Julie
Hi,
It’s usually due to an issue with permalinks, go to WordPress ‘Dashboard → Settings → Permalinks’ without changing anything, click ‘Save Changes’.
Thanks.
Great, thank you, this resolved the problem. Best regards Julie
I’m attempting to add my own portfolio items to the portfolio section. I’m using the mosaic layout option under the layout section with the undesirable result of the images spanning the entire width of the section instead of being sized down and cropped. What do I need to do to make sure the layout stays in 3 columns like in the demo?
The Mosaic layout in the theme is designed to arrange portfolio items based on the dimensions of the images used. To replicate the same 3-column appearance as shown in the demo, it’s important to upload images with similar dimensions. In the demo, we’ve used a mix of portrait, landscape, and square images to create the visual balance.
The exact sizes used are: Portrait – 760 × 1200 Landscape – 1140 × 419 Square – 570 × 419
Thanks.
How can I add “progress bars” and make them look like the ones in the “about me” page? I only see the generic progress bar and when I add it using Elementor it looks nothing like the ones in the template.
I am trying to add portfolio items but, after I create them, they don’t show up in my portfolio list although the ones that came pre-installed with the demo partially do (only 6 portfolio items show but there are about 30 pre-installed).
I managed to solve the issue with the portfolio items not showing up. I’m not sure why but by default in Protfolio settings in the “Appearance – Themes – Customize” section of wordpress there’s a list of only a few specific portfolio items selected to display. I removed that and now it shows all portfolio items.
One more issue that I’m ecountering though is that the share options in the footer and the share options in the individual portfolio pages do not stay. Eacdh time I add the share icons, save, publish and exit, they are automatically removed. How can I have them stay?
I solved the issue with the social icons not showing correctly. Instead of applying those changes via “Appearance – Themes – Customize” one needs to go to “Appearance – Theme options”. The changes applied from there actually work. Strange. I’m leaving these comments here so that future users can find the solutions.
I still have no clue how to make the progress bar look like the one in the demo.
Thanks for bringing this up. This issue has been fixed in the latest version — changes made via Appearance > Customize now work as expected. Appreciate you sharing the workaround in the meantime.
Could you please share the URL where you’ve added the progress bar? I’ll take a look and guide you on how to make it match the demo exactly.
How do you make those specific looking progress bars? I deleted the ones I had in the demo and now I can’t replicate them. I can only see the generic wordpress progress bars but they look different.
We used Elementor’s Progress Bar widget and applied some custom styling to achieve that look. Please check this video.
https://app.usebubbles.com/hKbcEyCpUmbSv4tu2y2ykEthank you! that’s exactly what I was looking for.
Hello Faizan,
We have problems with the lightbox on https://staging.ameliemeyer.de/arbeiten/gehen-oder-bleiben/
The arrows on the left/right side of the image in the lightbox have disappeared (maybe due to plugin updates?).
Therefore it’s not possible anymore the flip to the previous/next image.
I already installed the latest CASTER theme version 1.5.2. License No. ac21cccc-e0f8-459c-91a7-af38a6d65963 – 14 Feb 2024
Your login credits: https://staging.ameliemeyer.de/wp-admin/ Support 2zu@4qxbovrz^SF#rJBZJ3&KThanks for your help. Best regards, Julie
Hi,
Issue is solved, please check. Please remove the credentials from comment area.
Thanks.
Hello,
Thanks for your help! Wow, I didn’t know that all support issues are published as comments by now?
Could you please tell me how to remove the credentials and licence number? I can’t edit the comment above.
And could you please tell us what the problems was and how you fixed it?
Because the same problem persists on the live site www.ameliemeyer.de where we need to fix it now as well.
Thanks!
You can contact envato to remove the credentials and licence number. I have added some css in theme options – custom css, you can put the same css on the live site.
Thank you, I already changed the credentials and protected the staging site by password.
Hi, I am having the same issues as “algerlazom12” “I have trouble putting a thumbnail or featured image to all my portfolio items. . When I click my portfolio item and choose “Edit portfolio item”, under thumbnail type there is only 1 option which is “Featured Image”” Was there a solve for this problem? I installed the theme yesterday, so it should be the lastest. Thank you in advance for the quick reply!
Hi,
I have shared the video on email, please check and let me know if it helps.
Thanks.
Hi There,
Is it possible to use the read more tag within the portfolio item details? I can’t seem to get it to work.
Any help is appreciated, thank you.
Cheers,
Minos
Hi,
Thank you for reaching out! Currently, the “Read More” tag is not available within portfolio item details. However, we appreciate your suggestion and may consider adding this feature in future updates.
Please let us know if you have any other questions or need assistance with anything else.
Thanks.
I have installed the theme and demo content, but the customization options are not available to me.
I can only access them through the theme options not through customize.
Please help.
I will check and get back to you.
We have recently updated the theme. Please download and install the latest version.
Hello, I have trouble putting a thumbnail or featured image to all my portfolio items. Also I cannot remove such images from the demo. When I click my portfolio item and choose “Edit portfolio item”, under thumbnail type there is only 1 option which is “Featured Image”, but I cannot choose a custom thumbnail. Could you please assist me in identifying the root cause of the problem and providing instructions on how to rectify it? Thanks in advance.
Hello, I’ve been using your theme on my portfolio website for a while now. I went to update one portfolio item and I noticed there’s something wrong with adding/editing images on the portfolio. Is there a known issue with the current version? Thanks.
1.5 is the latest version of the theme, please check if you have the latest version.
Thanks for the quick reply. I’m using version: 1.2.6 but I don’t see an update available to me on my WordPress. How can I update it?
Please check ‘Theme Updates’ section in the documentation.
http://caster.caliberthemes.com/resources/documentation/Perfect, it worked great and the image options are back on the portfolio pages. Thank you.
Lightbox portfolio items don’t work in Portfolio Listing view, the URL is empty and the image is not attached to the lightbox correctly. The issue is in wp-content/plugins/caster-core/public/portfolio/portfolio-functions.php – it only handles $portfolio_project_type of ‘page’ and ‘external’. Is there a chance for a fix?
Please share website URL along with login details at caliberthemes@gmail.com
Hi, yesterday I bought this template but do I need to buy a monthly subscription of Elementor Pro to use it? I also have issue uploading the zip file, I keep getting this error message even though I downloaded the zip file every time: “Template Kit Install Error. Please upload a valid Template Kit zip file.”
Hi,
Elementor Pro is not required for Caster. Please share the website URL along with login details at caliberthemes@gmail.com
Thanks.
Hi,
Theme is installed and activated.
Thanks.
Thanks alot!
Hallo, I have another problem! In the description of your theme, it says that it is ready to be translated into other languages. Can you give me more information on how I can do this!
Thank you!
Yes, theme is translation ready.
You can use this plugin for translation. https://wordpress.org/plugins/polylang/Thanks.
Hello I received this letter twice in the mail. Could you tell me what the problem is and fix it please!
Howdy!
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Caster Core.
First, visit your website (https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fart-sense.org%2F&data=05%7C02%7C%7Cc6236c0554b04ac5416808dcf3fd15cc%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638653515533585147%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=nLm5iJxn0TZyD8HgalFuzobS86qBziyVdRVhAdPH5To%3D&reserved=0) and check for any visible issues. Next, visit the page where the error was caught (https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fart-sense.org%2Fwp-admin%2Fpost.php%3Fpost%3D855%26action%3Dedit%26meta-box-loader%3D1%26meta-box-loader-nonce%3Dbd0c0ec8a0%26_locale%3Duser&data=05%7C02%7C%7Cc6236c0554b04ac5416808dcf3fd15cc%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638653515533631385%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=QLw70Q4UyWg2i4RslwNGdI2vnx0FCbsbUfc0stXzehg%3D&reserved=0) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fart-sense.org%2Fwp-login.php%3Faction%3Denter_recovery_mode%26rm_token%3DOstLpDl24GTibXs1KEvGPh%26rm_key%3DpTREWXF2Tye4RqI0SpQgQa&data=05%7C02%7C%7Cc6236c0554b04ac5416808dcf3fd15cc%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638653515533671212%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=72Bik90c4%2Fv73CwxQY5Ue3K7bMSP3a2Lfcm5fe9oCG8%3D&reserved=0To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.6.2 Active theme: Caster (version 1.5) Current plugin: Caster Core (version 1.5) PHP version 8.3.12
Error Details
An error of type E_ERROR was caused in line 120 of the file /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/sanitizer.php. Error message: Uncaught TypeError: RWMB_Sanitizer::sanitize_color(): Return value must be of type string, null returned in /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/sanitizer.php:120 Stack trace: #0 /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/sanitizer.php(26): RWMB_Sanitizer->sanitize_color(‘transparent’, Array, ’’, 855) #1 /home/artsn2yu/public_html/wp-includes/class-wp-hook.php(324): RWMB_Sanitizer->sanitize(‘transparent’, Array, ’’, 855) #2 /home/artsn2yu/public_html/wp-includes/plugin.php(256): WP_Hook->apply_filters(‘transparent’, Array) #3 /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/field.php(573): apply_filters_ref_array(‘rwmb_sanitize’, Array) #4 /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/field.php(214): RWMB_Field::filter(‘sanitize’, ‘transparent’, Array, ’’, 855) #5 /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/meta-box.php(253): RWMB_Field::process_value(‘transparent’, 855, Array) #6 [internal function]: RW_Meta_Box->save_field(Array) #7 /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/meta-box.php(241): array_map(Array, Array) #8 /home/artsn2yu/public_html/wp-includes/class-wp-hook.php(326): RW_Meta_Box->save_post(855) #9 /home/artsn2yu/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #10 /home/artsn2yu/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #11 /home/artsn2yu/public_html/wp-includes/post.php(4880): do_action(‘save_post_page’, 855, Object(WP_Post), true) #12 /home/artsn2yu/public_html/wp-includes/post.php(4993): wp_insert_post(Array, false, true) #13 /home/artsn2yu/public_html/wp-admin/includes/post.php(453): wp_update_post(Array) #14 /home/artsn2yu/public_html/wp-admin/post.php(227): edit_post() #15 {main} thrown
Hello I don’t have an opinion on this topic issue yet! Could you tell me how it can be fixed and what needs to be done on your end!
I received this letter twice in the mail. Could you tell me what the problem is and fix it please!
Howdy!
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Caster Core.
First, visit your website (https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fart-sense.org%2F&data=05%7C02%7C%7Cc6236c0554b04ac5416808dcf3fd15cc%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638653515533585147%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=nLm5iJxn0TZyD8HgalFuzobS86qBziyVdRVhAdPH5To%3D&reserved=0) and check for any visible issues. Next, visit the page where the error was caught (https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fart-sense.org%2Fwp-admin%2Fpost.php%3Fpost%3D855%26action%3Dedit%26meta-box-loader%3D1%26meta-box-loader-nonce%3Dbd0c0ec8a0%26_locale%3Duser&data=05%7C02%7C%7Cc6236c0554b04ac5416808dcf3fd15cc%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638653515533631385%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=QLw70Q4UyWg2i4RslwNGdI2vnx0FCbsbUfc0stXzehg%3D&reserved=0) and check for any visible issues.
Please contact your host for assistance with investigating this issue further.
If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.
https://emea01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fart-sense.org%2Fwp-login.php%3Faction%3Denter_recovery_mode%26rm_token%3DOstLpDl24GTibXs1KEvGPh%26rm_key%3DpTREWXF2Tye4RqI0SpQgQa&data=05%7C02%7C%7Cc6236c0554b04ac5416808dcf3fd15cc%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C638653515533671212%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C0%7C%7C%7C&sdata=72Bik90c4%2Fv73CwxQY5Ue3K7bMSP3a2Lfcm5fe9oCG8%3D&reserved=0To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
When seeking help with this issue, you may be asked for some of the following information: WordPress version 6.6.2 Active theme: Caster (version 1.5) Current plugin: Caster Core (version 1.5) PHP version 8.3.12
Error Details
An error of type E_ERROR was caused in line 120 of the file /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/sanitizer.php. Error message: Uncaught TypeError: RWMB_Sanitizer::sanitize_color(): Return value must be of type string, null returned in /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/sanitizer.php:120 Stack trace: #0 /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/sanitizer.php(26): RWMB_Sanitizer->sanitize_color(‘transparent’, Array, ’’, 855) #1 /home/artsn2yu/public_html/wp-includes/class-wp-hook.php(324): RWMB_Sanitizer->sanitize(‘transparent’, Array, ’’, 855) #2 /home/artsn2yu/public_html/wp-includes/plugin.php(256): WP_Hook->apply_filters(‘transparent’, Array) #3 /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/field.php(573): apply_filters_ref_array(‘rwmb_sanitize’, Array) #4 /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/field.php(214): RWMB_Field::filter(‘sanitize’, ‘transparent’, Array, ’’, 855) #5 /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/meta-box.php(253): RWMB_Field::process_value(‘transparent’, 855, Array) #6 [internal function]: RW_Meta_Box->save_field(Array) #7 /home/artsn2yu/public_html/wp-content/plugins/caster-core/includes/vendor/meta-box/inc/meta-box.php(241): array_map(Array, Array) #8 /home/artsn2yu/public_html/wp-includes/class-wp-hook.php(326): RW_Meta_Box->save_post(855) #9 /home/artsn2yu/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(’’, Array) #10 /home/artsn2yu/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #11 /home/artsn2yu/public_html/wp-includes/post.php(4880): do_action(‘save_post_page’, 855, Object(WP_Post), true) #12 /home/artsn2yu/public_html/wp-includes/post.php(4993): wp_insert_post(Array, false, true) #13 /home/artsn2yu/public_html/wp-admin/includes/post.php(453): wp_update_post(Array) #14 /home/artsn2yu/public_html/wp-admin/post.php(227): edit_post() #15 {main} thrown
I will check this and get back to you.
Hello I don’t have an opinion on this topic issue yet! Could you tell me how it can be fixed and what needs to be done on your end!
Hi,
We have checked on our side but didn’t get any error message as such. Please share the URL along with login details at caliberthemes@gmail.com
Thanks.
Hello I would like to ask how I can center the logo on the page. I kindly ask for your assistance.
Thank you!
Hi,
There are some variations of the menu in the theme, however we don’t have the menu with centered logo. You can check the menu variations in the main demo page.
If standard logo size is 100×50, retina logo size should be double which is 200×100, if you upload correct size it won’t be pixelated.
Thanks.
Hello I would like to ask how I can center the logo on the page. In what format should I upload the logo to ensure it looks good and not pixelated? My second question is how I can edit the title of a regular page and also center it. I kindly ask for your assistance.
Thank you! Best Regards Petya
Please share the URL at caliberthemes@gmail.com
