118 comments found.
Hello,
When i updated to the latest theme version 1.1.18 then there is an issue with the JetElements For Elementor plugin and the website doesnt work at all.
Please advice. Thank you
Hello! The release should not impact your existing site after the update. Please provide more details about your issue via our support forum: https://webgeniuslab.ticksy.com/
I dont have a valid support
There should be no issues caused by this update, as no major changes were made in the latest theme version. It’s likely that the problem is related to something else and would require further investigation.
Is there any way to remove the geometric floating elements from these themes (ex. triangles, blog shape, etc)
Hello! Yes, all these decorative geometric elements (triangles, blog shapes, etc.) can be fully customized or removed through the content options or directly in the visual editor (Elementor). You can easily adjust them to fit your needs. Besides, if you have any difficulties, our support team will guide you with a solution on the forum. https://webgeniuslab.ticksy.com/
Hello, I have two licenses of your theme, and there is one purchase code that is already activated on the website. I want to activate the second code on another website, but I’m getting an error that tells me this code is already activated. How can I solve that?
Done. You can use it again.
i need to reset one of my purchase code , how can i do that
Hello! Done!
Hello! I’ve found an issue on iOS. When you make a selection from the menu, the menu window immediately closes and you are not sent to the page according to the selection.
Hello! Please note that support is provided only via our support forum: https://webgeniuslab.ticksy.com/
The comments section is for pre-sale questions only. Thank you for understanding!
Hi, we have the same error with Unicoach core, all the plugins are on latest version but it doesn’t work with elementor
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
My website broke after updating the Elementor version. I updated the theme but still it’s not fixed. There’s an issue with the unicoach core plugin.
Most likely you missed something. The latest theme version works well with the latest Elementor. Make sure to submit a ticket to our support forum if you can’t manage it by your self.
hi when we updated elementor the site broke (“There has been a critical error on this website…”). if we disable the core plugin it works, and vice versa. i checked if there is an updated version of the plugin but it’s the updated version which is Version 1.1.2, do you have an updated version of the core plugin that will work with the latest version of elementor? We need this fixed asap.
Ensure to update the theme and bundled plugins. Follow the next link, there are three ways to update the theme: https://webgeniuslab.ticksy.com/article/19061/
If you have more questions you can submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hi, all the required plugins, especially the core plugin including the theme, are up to date using WebGeniusLab > Theme Plugin.
If we update Elementor to a later version of the plugin, the website breaks unless we deactivate either your core plugin or Elementor for it to work again.
See the Elementor version here: https://disappearnews.s4-tastewp.com/wp-content/uploads/2025/02/Screenshot-2025-02-05-222710.png See the Core plugin version here: https://disappearnews.s4-tastewp.com/wp-content/uploads/2025/02/Screenshot-2025-02-05-222916.png Theme version here: https://disappearnews.s4-tastewp.com/wp-content/uploads/2025/02/Screenshot-2025-02-05-223319.pngSo what we did was restore the site to the previous version, where Elementor is still an older version. We haven’t updated Elementor yet because doing so would break the site.
Did you update the theme and plugins? You can submit a ticket to our support forum and our technical specialist will assist you.
The comments area is only for presale questions.
Hi, please ignore this one, this is now resolved. Thanks.
purchase code no longer working on my domain.. and its the only domain that I activeted with… problem happende when hosting expired.. now you require me to purchase extra support?
Hello! Try to activate it now. It should work well.
Hi, i never used the theme (only tested) but now when i tried to activate appears as used. can you help me?
You can activate it now.
Hello, I followed your article to update the theme and plugins, but after the wordpress 6.6.2 update and the elementor update and when I click on regenerate css from the elementor tool, I have a white screen. It’s a conflict between elementor and unicoach core plugin when ever I disable one of them the website “works”. I can’t submit a ticket my support is expired.
Did you update the bundled plugins after the theme update?
Hello wish U plz tell me how the zoom meeting classes can be handled what is the procedure and can it be done with free zoom plan? Thanks
Hello! Our theme works on board with Video Conferencing with Zoom plugin, so it will be better to check the documentation of this plugin.
Hey guys I need to deactivate the license so I can setup a staging site for some updates
Hello! Done. Please use our support forum for similar purposes for the next time.
Hi, i know my support has expired but it doesn’t look like you can edit the colours on the Single Course page. it’s stuck to the default colour that came with the theme. How do i change the colours on my single course page.
Hello! Most likely you just need to change it in the Theme Options.
im using 3 keys already but all the websites have logo issues after sometimes then i have to login to the server to make it visible . after some times it shows “logotype ” instead of the logo. could you please tell me whats wrong . i need to buy another key
Hello! Please make sure to submit a ticket to our support forum and provide more details there: https://webgeniuslab.ticksy.com/
Our technical specialist will help you.
i tried to change all the possible way to change the scrol up button to left side but i couldnt do it. but when i inspect and do the changes it is changing on the website but after changing on the actual file scroll up button is still there .
Hello! Please submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
We provide support services only via the forum.
Hello- Do you have any updates to the Unicoach core plugin- its not compatible with the latest wordpress upgrade and its causing issues on my website- please help.
Hello! the latest version of the theme works well with the latest WP version. Please make sure that the theme and bundled plugins are updated. Otherwise, ensure to submit a ticket to our support forum.
The unicoach core plugin caused a critical error on my wordpress website. Is there an upgraded version of the unicoach core plugin higher than version 1.1.2?
The latest theme version is 1.1.6.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
Are there any upcoming updates because I’ve encountered technical issues with Elementor after updating to the latest WordPress version? There seems to be a compatibility issue between your core plugins and Elementor. public_html/wp-content/plugins/unicoach-core/includes/elementor/init.php on line 537
Hello! The update is available.
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
Than you for your reply I have followed your guide and everything going well now
Hi,
I would like to have ””WGL Courses” element “All” tab translated, how do I translate word “All”
https://prnt.sc/IUHTpcymSsLPThank you
You can translate it with Loco Translate plugin.
Is there a Login / Sign up page?
Hello! Yes, you can add it with the options. Please check the doc on how it can be managed: https://docspress.thimpress.com/admin-learnpress/
