Also there is this error too

Fatal error: Cannot declare class XTS\Modules\Layouts\Page_Title, because the name is already in use in /var/www/html/wp-content/themes/woodmart/inc/modules/layouts/elementor/woocommerce/class-page-title.php on line 22

Hello,

Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.

If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:

1.    Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2.    Register: Click the “Register” button and fill in your details, including your purchase code.
3.    Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Once you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.

We look forward to helping you on the support forum!

Best regards

Hello,

Thank you for using our theme and contacting us. Please send us your admin access using the contact form on our profile page here https://themeforest.net/user/xtemos

Kind Regards

Hello,

Please send us your admin access so we can check what is wrong with that. Use the contact form on our profile page here https://themeforest.net/user/xtemos

Kind Regards

Hello,

Could you please disable all plugins that are not related to our theme temporarily and send us your admin access? Use the contact form here https://themeforest.net/user/xtemos

Kind Regards

Hello,

You can send us a direct message using the contact form on our profile page here https://themeforest.net/user/xtemos

Kind Regards

Hello,

Thank you very much for your comment. We will consider this as a suggestion for our future updates.

Kind Regards

Hello,

Thank you for reaching out with your issue regarding the WoodMart WordPress theme. To provide you with the best support, we kindly ask that you create a topic on our support forum.

If you don’t already have an account, you can easily register using your purchase code from ThemeForest. Here’s how:

1.    Visit our support forum: https://xtemos.com/forums/forum/woodmart-premium-template/
2.    Register: Click the “Register” button and fill in your details, including your purchase code.
3.    Need help finding your purchase code? Here’s a guide: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code

Once you’re registered and logged in, feel free to create a new topic in the relevant section. Please provide as much detail as possible so we can assist you more effectively.

We look forward to helping you on the support forum!

Best regards

Backend editor doesn’t work, but Frontend works

Hello,

It should work without any problems. Could you please send us your admin access so we can check what is wrong?

Kind Regards

Please send us your admin access and purchase code so we can try to update it for you. Use the contact form here https://themeforest.net/user/xtemos

To all users. If you just rename these 2 files from .php >> to .txt the latest issue that breaks the front end is sort of solved.

/wp-content/themes/woodmart/inc/modules/layouts/elementor/woocommerce/class-page-title.php

wp-content/themes/woodmart/inc/modules/layouts/elementor/cart/class-free-gifts.php

Hello,

These files are no longer a part of the theme. You had them because the theme was not updated properly. Actually, you just need to delete them or reinstall the theme from scratch to make sure that all files are properly uploaded/replaced.

Kind Regards

Please disable all plugins temporarily. Also, switch to the parent theme in Appearance -> Themes.

Hello. I’ve followed the scenario you suggested — deactivating all installed plugins and switching to the parent theme. No errors occurred when I trying to search product. Then, I reactivated the plugins one by one and switched back to the child theme. Magically, the error disappeared! I don’t have idea how it happened.

Now the website is running normally. Only a few widget settings are missing in shop page, but that’s not a big problem. You can ignore the email I sent.

Thank you very much for your help.

OK, we are glad to hear that. Anyway, feel free to contact us if you face the issue again.

Hello,

We have answered your question on the support forum. Please continue the conversation there.

Kind Regards

Hello,

Could you please provide us with some examples so we can better understand what kind of menu you mean?

Kind Regards

It is very hard when you cannot provide images.

When you use the mobile menu on a phone select the menu and you get your options which will eather dropdown or drilldown depending on what you have selected in the heading builder.

On Desktop computers the menus open to the side, can I get the menu to behave like the mobile menu.

OK, thank you for the explanation. We will consider this as a feature request for our future updates.

Hello,

Thank you for the suggestion. We will consider this for our future updates.

Kind Regards

؟

Hello,

Thank you for reaching out and for choosing our theme! We truly appreciate your support and are here to help you in any way we can.

For the fastest and most effective assistance, we kindly ask you to create a new topic on our support forum. This way, our dedicated team can review and respond to your question in a timely manner.

Here’s how you can do that:

1.    Go to https://xtemos.com/forums/forum/woodmart-premium-template/ and log into your account.
2.    Click the “Create New Topic” button.
3.    Provide a clear title and a detailed description of your question or issue.
4.    Finally, hit “Submit” to post your topic.

Once your post is up, we’ll be able to take a closer look and provide you with the support you need.

Thank you for your understanding, and we look forward to assisting you on the support forum!

Best regards,

this is my tikcet # 690771

Hello,

It looks like you didn’t update the theme properly. Try to update it manually via Dashboard -> Appearance -> Themes -> Add new.

Kind Regards

I did a manual update; however, no luck.

Hello,

Please send us your admin access so we can check what is wrong. Use the contact form here https://themeforest.net/user/xtemos

Kind Regards

Hello,

Thank you for using our theme and for the questions. Unfortunately, we are not available for custom development and customizations at the moment.

Kind Regards

Hello,

After updating to iOS 26, a problem has indeed appeared with the positioning of bottom fixed elements that utilize the viewport bottom. The issue presents as the bottom elements having a small gap when scrolling in one instance, and in another, the bottom fixed elements are positioned in the center of the screen when the keyboard is opened under certain conditions.

While investigating this behavior, we tested several possible solutions, but unfortunately, we concluded that it’s impossible to influence this behavior using only custom CSS or JS code, as the problem is directly caused by the Safari version 26.0 browser rendering update.

To ensure that this issue wasn’t caused by our theme specifically, we checked the standard WooCommerce theme, Storefront (https://themes.woocommerce.com/storefront/), and observed the analogous behavior in Safari 26.0. We recorded a separate video showing how it functions in the same way on that standard theme (https://monosnap.ai/file/8qXOYOxBnfdZEc4qUXdw8bg9LpGW0V).

Analyzing the web for possible causes and solutions, we came across a large number of similar complaints regarding the behavior of fixed elements after the Safari update: Safari iOS 26 viewport bug (https://discussions.apple.com/thread/256138682) iOS 26 Safari & WebView: VisualViewport.offsetTop not reset after keyboard dismissal, causing fixed elements misplacement (https://developer.apple.com/forums/thread/800154) iOS 26 Safari – Web layouts are breaking due to fixed/sticky position elements getting shifted vertically (https://stackoverflow.com/questions/79753701/ios-26-safari-web-layouts-are-breaking-due-to-fixed-sticky-position-elements-g) iOS 26 Safari visualViewport change after dismissing keyboard (https://stackoverflow.com/questions/79758083/ios-26-safari-visualviewport-change-after-dismissing-keyboard) We also found a report on the WebKit (Safari browser engine) bug tracker regarding a similar issue related to fixed elements (https://bugs.webkit.org/show_bug.cgi?id=297779).

User feedback indicates that this problem is expected to be fixed in the Safari 26.1 browser update. Unfortunately, since the correction for this issue must happen at the browser level, we cannot fix it ourselves.

Regards.

The categories which are assigned to the products while adding it, they appear below product title on home page and categories archive pages, what we want to show is image product title and add to cart button, but right now categories which are assigned to the product also show. we need to hide it.

We found it and disabled it.

Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.

Hello,

You can read a documentation on how to update the theme here https://xtemos.com/docs-topic/update-the-theme/

Kind Regards

Hi,

Could you kindly create a topic on our support forum and share all the necessary details about your request. Please also include admin and FTP access so we can assist you more efficiently: https://xtemos.com/forums/forum/woodmart-premium-template/

Thank you!

Best regards