Hi

Thanks for reaching out!

The Exertio theme doesn’t use WooCommerce Bookings or any other booking plugin. It has a built-in system that supports:

Service purchases and project purchases

Custom offers between freelancers and employers

Freelancer proposals for projects

Employer invitations to freelancers for their projects

Everything is managed directly within the theme; no third-party booking plugin is required.

Ok,I understand. Here is my next presale question – the point is, that I dont have a classical freelancer/employee case. In my case its kind of B2C/B2B project, that means I am looking for a theme where I can offer relocation services like assistance with relocation to another country or city, including apartment search, administrative formalities, registration, and school enrollment and a lot more and on the other side businesses who help them and I am going to bring them together. So the ‘freelancer’ is the one offering help and employer would be the ‘seeker’. Is there a way to set up kind of % commision for businesses when a job is done? ty

Hi

Thanks for your clarification! Based on your use case, here’s how the complete flow would work with the Exertio – Freelance Marketplace Theme for your relocation service concept:

Flow of Work

1. User Roles Setup You can easily rename the default roles to fit your concept:

Freelancer → Service Provider (business offering relocation assistance)

Employer → Client (person seeking relocation help)

This can be done using the Loco Translate plugin.

2. Registration

Service Providers register and create detailed profiles showcasing their services (e.g., apartment search, administrative support, school enrollment, etc.).

Clients register to post relocation requests or browse available providers.

3. Service or Project Posting The theme supports both workflows:

Service-Based Flow: Service Providers create predefined service listings such as “Apartment Search Assistance” or “Administrative Paperwork Support.” Clients can directly purchase these services from provider profiles.

Project-Based Flow: Clients can post custom relocation requests (projects), and Service Providers submit proposals. The Client selects the preferred provider and proceeds with payment.

4. Payment and Commission

When a Client pays for a service or project:

The payment is initially deposited into the Admin Wallet.

The Admin Commission (percentage) is automatically deducted.

The remaining amount is released to the Service Provider after completion or milestone approval.

Milestone Payments: For larger or multi-step relocation projects, clients can divide the total payment into milestones (e.g., “Apartment Search”, “Document Processing”, “School Enrollment”). Each milestone payment is held securely until that phase is completed and approved by the client.

5. Communication and Completion

Both parties can communicate through the built-in messaging system at any time, both before and during the process.

Once the service is completed, the provider marks it as done, and the payment is released accordingly.

thank you very much for your detailed answer. Can I also kind of have control over communication between both parties? So that they cant do business without me knowing? TY

All the communication can be seem at admin side.

I just purchased the theme, and I’m getting pretty frustrated.

1) The sticky header doesn’t work, even though it’s enabled. 2) Some pages like dashboard/register/login can’t be edited in Elementor because no content is found. There’s a link for more information (https://elementor.com/help/the-content-area-was-not-found-error/?utm_source=editor-panel&utm_medium=wp-dash&utm_campaign=learn ), but all the site parts in the Theme Builder are blocked. 3) As an admin in WordPress, I can’t add a freelancer or employer. In wp-admin → Freelancer, there’s no “Add New Freelancer” button — same for Employers. 4) When I register, I’m automatically an Employer. What if I’m a Freelancer? I found out that I can switch between Freelancer and Employer, but I’d prefer users to be able to register either as a Freelancer or as an Employer directly. Is that possible? 5) I get the message “You are not allowed to create a project. Please verify your email first.” — but there’s no link to verify my email. The welcome email only says: Welcome test, You’ve successfully registered on XY. We’re happy to have you here. Your Username: test Your Email: test@hotmail.com If you have any questions, just reply to this email — we’re always happy to help Thanks for choosing our service. Scriptsbundle Team – btw where can I change the “Scriptsbundle Team” text? 6) ‘Trending Top Categorires’ like Graphics & Design etc. – I added a short description which is not shown, where to make it visible? 7) I cant upload svg – my logo in svg was possible, but svg icons like shaking-hands-svgrepo-com.svg is not allowed due to security issues – why? When I am in dashboard and would like to add a project the link is https://www.xy.de/dashboard/?ext=create-project but it suddenly switches to https://www.xy.de/employer-packages/?ext=buy-package – how come?

Overall, it’s been a bumpy road trying to get this theme customized (which will take me too much time). I am already afraid what comes next!

sorry wasnt able to edit the post so here is no.8 edited: When I register as a user and if I am on homepage above on the right there is a button like ‘send a project’ – the link is https://www.xy.de/dashboard/?ext=create-project but it suddenly switches to https://www.xy.de/employer-packages/?ext=buy-package – how come?

Hi Please submit your ticket here: https://scriptsbundle.ticksy.com/ with the WordPress admin details. Our support team will assist you.

Hi, I would like to request a refund. Too many bugs and I have no time to write again to support and sort everything out. I am not going to use your theme, so pls apologize for inconvenience. thnx in advanced. best regards

Hi, when you have activated a paid project submission, then the system will not allow anyone to submit a project without purchasing a package. That is why it is taking you to the package page. Please communicate with the support team, they will guide you. However, you still want refund please go ahead and create refund request our team will check and update you. Regards.

thank you very much. Can you please point me in teh right direction where to create a refund request? Thank you very much and regards

You will have an option on the Envato support page. https://themeforest.net/page/customer_refund_policy

thank you very much. EDIT There is no way to request a refund, just information about. Where can I requst refund? tnx

You will have to choose the reason provided on this page.

Hi there, it says:

Item is "not as described" or the item doesn’t work the way it should.
Item has a security vulnerability
Item support is promised but not provided
Items that have not been downloaded
Resolving disputes - asking Envato to help

I would go for the “first”, as the last option would not be fine. The first option says:...then you would be entitled to a refund from the author.

So please, can we come to an agreement? I am not using your theme at all and its now 10 days ago I am trying to get refund, pls…

Please send details to Envato team they will do it. Thanks

Hello I sent to Envato for refund, but still I didnt get any answer. Can you pls checkout whats going on? I would like to come to an end here please. thanky you very much and regards

Hi, we are really sorry, but we do not have any access to their support forum. Please send them an email again; they will surely reply to you. Please check your email as they reply to your registered email. Thanks

As you suggested I wrote to Envato once more and still haven’t received any answer before the amount was taken from my account! This is unacceptable. I have not been using your theme from the beginning – I only downloaded and installed it, tested it for a couple of days, realized it doesn’t work for me, and uninstalled it immediately. It is my right to change my mind if the theme does not meet my requirements. To simply sit out my refund request is bold and outdated. I cannot recommend either your service/support or your theme. This is outrageous I am very disappointed with such practices these days.

plus on 28.10. Envato wrote: Hi Kruna73 We have sent your refund request to scriptsbundle for review. They will be able to approve or deny the request and may get in contact with you if they need to discuss any of the details. Any action taken by scriptsbundle will be emailed to you. Then you wrote: Hi, we are really sorry, but we do not have any access to their support forum. Please send them an email again; they will surely reply to you. Please check your email as they reply to your registered email. Thanks

Whats wrong with you guys, you play with me like with a pingpong ball…

You can submit ticket in General category. Thanks

Sorry but I dont find “general category” – I login scriptbundle support but as I select EXERTIO I cant send message because support is to renew. I dont want a support, I wanna use what I pay. The plugin update is impossible. This is the third message, I cant work, so give me a link to download this new version plugin : - Installed version : 1.2.9 - Minimum required version : 1.3.2 - Available version : 1.3.2 Thanks to Give this update. You’re professional and always do good Job. This time you arent at your high level and I cant work and earn money so ???

Bug I get ! An error occurred while installing Exertio Elementor Widgets: The remote plugin package consists of more than one file, but the files are not packaged in a folder. Please contact the plugin provider and ask them to package their plugin according to the WordPress guidelines

Hi,

In order to proceed with verification on your end, we kindly request that you create a support ticket. Please use the “General Questions” category at the following link: https://jmp.sh/idC07D9

Creating the ticket in the correct category will allow us to collect the necessary website details and verify the issue, if any.

Thank you for being so understanding. Best regards,

Ah ok, I see, so I find it now, and send you details again. Finally may I get this update ? Big thanks ScriptsBundle

Hi, here are the videos that will show you some of the back-end features and how they work. https://www.youtube.com/watch?v=lcMuC_rkp10&list=PLdWxg54oNVHUeR9hoxQobLXccWBiltdF9 Here is the documentation link to check how does features work. https://documentation.scriptsbundle.com/doc/exertio-freelance-marketplace-wordpress-theme/

If you have any questions, you can ask us here We will be happy to answer you. Regards

Hi Support Team,

Thank you for sharing the documentation it was really helpful in understanding the CRM functionality.

I do have a few follow-up questions based on my goals:

Freelancers & Agencies Registration: My aim is to allow both individual freelancers and full agencies to register and use the platform. Could you please confirm if the theme supports both user types with separate registration flows or profiles? Are there any built-in features or recommended add-ons for agency management (e.g., sub-accounts or team-based profiles)?

Multiple Payment Gateways: How many payment gateways can I integrate? Specifically, I’m looking to allow freelancers/agencies to connect their own PayPal accounts so that clients can pay them directly (instead of payments going through my company’s PayPal). Is this possible with the current setup or through any extension?

Add Funds to Wallet: Is there an option for users to add funds to a wallet using payment methods I configure (e.g., Stripe, PayPal, manual bank transfer)? I’d like users to be able to fund their account, and then use the balance for purchases or services within the platform.

Looking forward to your clarification on these features.

Best regards, Raza

Hi, I’d be happy to answer your queries:

Yes, both freelancers and agencies can register. We use a single registration form where users must select their type during sign-up (freelancer or agency). Based on the selection, they will be assigned different dashboards. However, we currently do not support sub-accounts for agencies.

Our wallet system is available for both freelancers and agencies. Freelancers can withdraw their earnings via PayPal, Payoneer, Stripe, or bank transfer. They need to submit a withdrawal request, which the admin processes manually. At this time, direct payment options are not supported.

We’ve integrated WooCommerce for wallet top-ups, so you can use any WooCommerce-compatible payment method to add funds to your wallet.

Regards,

Thank you for the detailed information really helpful!

I have a couple of follow-up questions:

I noticed that both freelancers and employers are required to pay for listing services. Is it possible to remove this requirement, so anyone can freely publish and hire like on Fiverr?

Secondly, can we set up a fixed commission model instead for example, similar to Fiverr where 20% is automatically deducted from the seller’s earnings, and the rest is available for withdrawal?

Looking forward to your response!

Hi,

1) Yes, you can enable free project posting, free service posting, and even allow free proposal sending.

2) Additionally, you can set up commission rates for all projects and services directly from the admin panel.

Regards,

Thanks for your detailed reply that really helps!

One last question: how does the Services Bump system work?

Also, on the blog page https://marketplace.exertiowp.com/blog/, I’m seeing something odd under the titles — some links appear like raw a href tags, almost like there’s some misformatting. Could you please take a look?

Yes, it was a small glitch. Thanks for informing, corrected.

What about bump system?

When users bump their service, it will be shown on top of the search again, like it is posted today.

I don’t see options of bumping in service. Can you guide also document link for settings

Also, is there a way for us to add bumps to an individual user without them having to purchase a package? We’re planning to sell bumps directly, so ideally, we want to manually assign any number of bumps to a user’s profile as needed.

What’s the best solution for implementing this?

For a Bump up, this article defines in packages. https://documentation.scriptsbundle.com/doc/exertio-freelance-marketplace-wordpress-theme/faqs/how-to-create-payment-packages/freelancers-packages/

Sorry, currently, bump is part of packages, separately not available separately.

Regards

Is the theme compatible with WCFM and Dokan?

No, they are different things.

What options do I have if I don’t want to handle payments myself and want the platform to function like a multi-vendor system where all payments go directly to the freelancers, and I charge commission manually? I see plugins like Dokan and WCFM offer this kind of setup.