270 comments found.
Hi,
I purchased this theme a few minutes ago and would like to request a refund.
Here’s the reason for my request:
I’m the new developer for karmasis.com, which is already using your theme. The site has a valid license, so I mistakenly purchased a new one that isn’t needed.
I would greatly appreciate it if you could process a refund for this accidental purchase.
Thank you very much for your understanding.
Best regards,
Diana.
How do I deactivate license if I do not remember which domain I have used the license for ? I had developed a website using this theme but website never went live. Now I want to use the same license for developing another website.
Hello anvedmarketing,
We can see your license is already activated in https://tekigou.vvtr.in/. You can deactivate it from there and then you can activate it in another WP site.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I’m getting below error while activating add-on plugins. If there is no solution then kindly deactivate the license so I can activate it again.
Important Notice: Theme license must be activated to install theme bundled premium plugins. Unfortunately we have deactivated your purchase code, because of purchase code is already being used on another domain.
We have now deactivated the license for you.
Thanks,
ThemeZaa
- Current Plugin Version: 6.7.35
- Details: To protect your site from this vulnerability, the safest option is to deactivate and completely remove “Slider Revolution” until a patched version is available. Get more information.(opens in new tab)
- Vulnerability Information: https://www.wordfence.com/threat-intel/vulnerabilities/id/ea49df40-e58f-4e20-8e48-ed0f9a1b94ca?source=plugin(opens in new tab)
- Vulnerability Severity: 6.5/10.0 (Medium)
I see this is patched in version 6.7.37 – When will Litho be updated to include the patched version?
Thanks
Hi lcwebcreations,
Yes our technical team will test and include the latest version of Slider Revolution plugin and will release the update end of this month.
Thanks,
ThemeZaa
Hi, my Litho license is currently linked to a domain that no longer exists. Could you please help me unlink it so I can activate the license on my new site? Thanks in advance.
Hi sviluppati,
We have manually deactivated license, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Dear Author!
Can you please deactivate my template so I can move it to another site? www.babaan.net
Thanks a lot, Gergo
Hi minyagergo,
We have manually deactivated license, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Bonjour, quelqu’un s’est attribué ma licence Litho. Pourriez-vous m’aider à désactiver la licence sur son site et la remettre sur le mien SVP
Hi Emigumez,
We have manually deactivated license from https://ckid.noastine.net/, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi,
we are trying to deactivate the theme from an old domain we used as stage, but sadly we no longer have access to it.
There’s no admin function to deactivate the old license and we can’t open a ticket on your website cause our support period expired.
Is there a way to move the license to the live version of the website?
Thanks.
Hi Bcentric2018,
We have deactivate the license manually for you.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Salve, ricevo ERRORE DEL SERVER (500 ERROR), quando modifico e aggiorno la homepage, nonostante il sito sia visibile, ho contattato il mio host, mi ha aumentato la memoria ma non ha risolto il poblema, mi ha detto che il tema e il relativo plugin causano l’errore. Ora rinnovare il supporto a quel costo per un errore causato dal vostro tema e il vostro plugin, non mi sembra giusto. Qual’è la soluzione?
Hi grafikridesign,
We have already tested Litho theme admin backend online and in local server for page / post editing and it is working fine. Also we did not received this type of complaint from any existing users.
You can please refer this article – https://litho.themezaa.com/documentation/500-internal-server-error/ for 500 error.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries and WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
hello, quick question:
how we can change in this demo homepage the header so that is a normal one instead of left side menu?
Hi mediaagf,
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your queries and WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hello,
I purchased the Litho – Multipurpose Elementor WordPress Theme, but I noticed that the license is currently linked to the domain http://arcori.engenharia.ws/ , which is not the domain where I intend to use it.
I would like to use my license on the new domain: https://www.angloequipamentos.com.br/ . However, when I try to activate the theme, I receive the following message:
“Unfortunately you cannot activate theme license in this WordPress site as this purchase code is already used in this live domain – http://arcori.engenharia.ws/ . Please purchase other license of theme or deactivate the license in other WordPress site.”
I kindly ask you to deactivate the license on the old domain and allow me to activate it on my new site.
Looking forward to your support.
Thank you,
Hi juao,
We have manually deactivated license from http://arcori.engenharia.ws/, so you can try to activate in new WP site. Please make sure to deactivate the license before deleting any WP site / domain, so it can allow you to activate license in other WP site.
If you are planning to create staging site then please refer this article – https://litho.themezaa.com/documentation/will-i-be-able-to-set-up-a-staging-site-for-testing-purposes/.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi ThemeZaa team,
Thank you for deactivating the license from the old domain. Unfortunately, I no longer have access to that site as it was only a testing environment. Since this was an old purchase, I am unable to get proper support using the mentioned URL.
Could you please help me activate the license directly on my new domain (https://www.angloequipamentos.com.br/ )?
I appreciate your assistance.
Best regards,
Hi Juao,
Please refer this article – https://litho.themezaa.com/documentation/litho-license-activation/?category=install-update to activate Litho license.
Thanks,
ThemeZaa
Hello. We’re having a problem importing the FULL DEMO. We get an error message when installing the “Navigation Menu” option. The error is “Request failed: error.”
Hi DigitalMood,
For demo data import please make sure to have server config requirements as recommended here – https://litho.themezaa.com/documentation/demo-data-import-requirements/?category=demo-data.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries and WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi, I have a problem. I updated my theme, and my license was already active on https://www.mesanacionaleduprivada.com/ For some reason it’s not working now, and when I try to activate it again, I get this error message:
“Unfortunately you cannot activate the theme license on this WordPress site as this purchase code is already used on the live domain – https://www.mesanacionaleduprivada.com/ Please purchase another license for the theme or deactivate the license on the other WordPress site.”
Which is really strange, because it’s the same site. I hope you can help me! Thanks in advance!!
Hi vexelpro,
We have deactivated the license manaully, you can please try to activate it again.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries and WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi, my support has expire but i hope you can help me, unfortunely we connect our new domain before deactivating the licence from the Temporary domain, we can´t do it manually now an our final site has its plugins deactivated, can you pls help us with it?
this is the temporary domain that need to be deactivated https://wheat-caterpillar-943800.hostingersite.com/
Thanks in advance
Hi inlabsla,
We have deactivated license for you.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Hi,
I realise that my support has expired but I was wondering if you would still help me.
Previously, in “Appearance” > “Main Menu”, I had access to the “LithoMenu” option when hovering over my menu items in order to create my mega menu design like here: https://philea-patrimoine.fr/wp-content/uploads/2025/07/lithomenu_option.jpgNow, this “LithoMenu” option is no longer visible or accessible. What should I do to see the “LithoMenu” option again?
Thank you for your precious help.
Best regards,
Hi Philea-Patrimoine,
We have checked Litho theme and we can see LithoMenu option fine, so there may be some conflict in your WP setup with any plugins or customization.
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries and WP admin access, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Thanks in advance!
Hi vexelpro,
None of your Litho license from username – vexelpro is activated on this domain – https://wheat-caterpillar-943800.hostingersite.com/
As this is not a support plateform and meant for pre-sale queries, so please create a support ticket here: https://www.themezaa.com/support/ with your further queries, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
I really like home-architecture with the dark theme, however its not consistent across other pages, do you know if this is possible to enable dark mode on all pages?
Hi Yush1,
You can add other pages or use existing pages with some changes like use same header and footer as architecture home page demo, add body background dark color from Elementor site settings and then add sections / widgets in the new pages as per your need.
Thanks,
ThemeZaa
I am trying to deactivate the theme from an old domain no longer used and which I no longer have access to, but there is no admin function to do this in the themeza admin. Nor can I raise a support ticket as my support period is over. So how can assign the theme to a new domain?
Note that the domain on which its active is not live, the domain lapsed a couple of years ago.
Hi ekajatik,
We have deactivated license manually for you.
Thanks,
ThemeZaa
Is it possible to have an admin demo of the theme to see the configurations of portfolio and elementor theme elements?
Hi ritawlecicke,
Unfortunately there is no admin demo available. You can please check Litho theme documentation here – https://litho.themezaa.com/documentation/ to know about all features, settings, header / footer builder, widgets, etc…
Thanks,
ThemeZaa
Hello! Has anyone else had issues with the Litho add-ons plugin with Elementor? There appears to be a conflict and it freezes up Elementor for us. We’ve checked all other site plugins and only when reactivating this one do we have Elementor freeze up on us.
Hi carolinabio,
We can see you have already created a support ticket, so our support team will check it and guide you as needed.
Thanks,
ThemeZaa
Hi
I realise that my support has expired but I was wondering if you would still help me.
All I need to know is if litho allows a different menu for mobile as currently I can only use the desktop menu and need the mobile to use only the mobile menu due to there being different menu options
Thank you
Hi jaydeeuk,
There is no option to have device wise menu.
Thanks,
ThemeZaa
