35 comments found.
I have raised 2 questions in the ticket support, but your support team is not answering. Why?
I raised a ticket on your support portal, but no one is answering. Waiting for your reply.
I submitted the ticket two days ago and still haven’t received a response from your support system.
There have been some delays due to reasons beyond our control. Please be patient. The support system is active, please check.
I bought your theme and raised a ticket, but your support still hasn’t answered.
replied
Can I have drop point | location shipping to allow me to ship to specific locations as opposed to client indicating their shipping address?
Hi
Our templates use a simple location method; you can set a product to appear in a location by selecting a location for each product. For a more comprehensive infrastructure, you can use plugins.
How do I access the admin panel? further can I have two payment options only when I set up the site? Eg a local payment option and PayPal?
Hi
You can use all WooCommerce payments, our all themes supported plugins
I haven’t use the theme for a while now, but recently when i visit my website, I notice the hero slider is not displaying well
Kindly check
Seems the problem is with the NineTheme Elementor Addons plug-in, the issue started when the elementor plug-in updated.
Hi there,
It might be caused from the latest version of elementor. We’re working on a new update and in the meanwhile, you may swicth your elementor to its previous version until the update is released.
Thanks
Okay thanks
Hey,
You’re welcome. FYI, the theme update is published and you can now update your theme and also do not forget to update the NineTheme Elementor Addons plugin after updated your theme.
Have a nice day! 
Yeah i have done the update but waiting for the elementor fix. Thanks
Hey,
The elementor compatiblity issue is already fixed after updated the theme. We also took a video on our local server. You can check it here: https://share.nmblc.cloud/ba4c1d44
Thanks
I have purchased this item 2 years before but the domain which using this item purchase code that domain is expired now, which is .com I don’t want that domain now because I have purchased .in domain but I would like to use that purchase code. Please remove this item from old domain because i would like to activate it for .in
Hi there,
Sure, we just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Have a nice day!
It would be nice to know this template is compatible with any ow the multivendor plugins available on WordPress.
Hello there,
First off, apologises for the late response due to soem technical issues here. Yes, our theme is compatible with the multivendor plugins.
Thanks
Hello. Does your theme support WCFM?
Also, If a store is located in New York and the Customer choose Las Vegas as location, is it then so that only stores in the customers’ location will be shown?
I hope support is faster than any author reply here.
Hi, I hope you are well. I would like to ask how I can fully translate your theme into Spanish. I have already translated many lines, but many others do not appear or do not update correctly, and they still show up in English, even though the site’s language is set to Spanish. Could you provide me with some guidance or a solution for this issue?
Thank you very much for your help.
Best regards
Hi there,
Thanks for reaching out.
You can translate your content with Loco translate. Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
Does theme support multi vendor functionality?
Hi,
Yes, the theme is compatible with multi vendor.
Thanks
Does this theme offer delivery tracking for the customer or do I need to add a plugin?
Hi
WooCommerce included delivery options, please check theme page: https://ninetheme.com/themes/greengrocery/order-trackingSince May that was when this theme was updated. It would be discouraging to prospect buyers as we all know the scripts needs regular updates to be in sync with plugins, wordpress & woocommerce. Will appreciate it if an update can be gotten for this theme. Thanks
Alternatively, should one purchase Crisop because it looks more like the Green Grocery theme but has consecutive updates. Pls let’s know what to do as Green Grocery has outdated files
Hi there,
You’re right and sory if that was delayed. We’ll consider your feedback into account.
Our is currently working on theme updates and release them one by one. This theme is next one to be updated and will be released in a couple of days and address all the outdated issues as well.
Thanks
I want to implement this theme on a website with Dokan plugin.
I don’t have a great experience with processing refund. So I will prefer that I am sure that the theme is compatible before purchasing. I am ready to make a purchase. Thanks
Hi
Yes compatible with dokan, Try the product and contact us if assistance is needed.
Regards
If you are looking for different features and designs, check out our collection! https://themeforest.net/collections/11054219-responsive-elementor-woocommerce-themes
Ticket No. #3328818 is still waiting to be assigned to someone on your support page.
Hi there,
Thanks for reaching out.
Sure, please clear out your browser caches and check your ticket again.
Have a nice day!
is your theme build in group sale function or compatible with group sale plugins please? second question: how is your multi locatin work on your theme?
Hi
Excuse me for delay, you can use any group sale plugin and location is working for product catalog
Regards
Hi I want to make a local grocery delivery but only see shipping option on checkout page. Is there an option for them to input address for local delivery by car and bypass shipping as there will be no shipping option. thanks.
Hi,
You can define your own on WooCommerce for local delivery or there are some plugins for this. You can search in the WooCommerce enterprise paid plugins area.
Hello. How does your theme will work with “Min Max Quantity & Step Control for WooCommerce” plugin. I need to set min and max quantity, so customer can push the button + and it will be fine as i configurate it on product page and in menu(list) page. Thank you advance, Denys.
Hi
You don’t need plugin, our theme supported same features. Also we will help you if you need help about this issue.
Regards
Hello. The theme looks great! I will be working on a B2B + B2C site for a client therefore there will be retail and wholesale stores. Is this template compatible with Wholesale for WooCommerce? Thanks.
Hello there,
Thanks for your interest.
Yes, the theme is compatible with such WooCommerce related plugins.
Thanks
Hi there, Great theme.. currently the best theme I’ve worked with so far.
That said, I have a question. I’m setting up the theme on my website (https://necesities.com/) but have encountered a problem I can’t seem to solve. My footer is scrambled & isn’t responsive even after playing around with the Elementor settings. Can you help? I’ll also open a ticket with your support system. It’s a brand new install + the theme. I look forward to your reply. Thanks.
By the way, the problem is only when I view the site on mobile.
Hi there,
First off, thank you for purchasing our WordPress theme.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
