184 comments found.
Hello please do you have a personal website where I can use credit cart to buy this theme because my themeforent only support paypal and I do not have paypal account likewise it is not supported in my country.
Hello,
Sorry, our Inbio theme is only available on the Envato Market (ThemeForest). We don’t have a personal website where you can purchase it directly using a credit card.
If you need any further information about the theme, feel free to open a support ticket with our team here: https://support.rainbowit.net/support/login
Thank you for your understanding.
Any news about updating Advanced Custom Fields PRO? You replied to another user about creating ticket in support, but like him – I can’t. My version is: 6.3.12. and the newest is 6.7.0.2. I wonder Am I the only person who cares about safety issues?
Thank you for your attention to this matter and for raising your concern.
Yes, we are planning to release a theme update by the end of this week. Along with that update, we will also update the Advanced Custom Fields Pro plugin to ensure full compatibility with the latest theme version.
If you need the updated plugin urgently, please contact our support team directly, and they will provide you with the latest version.
We truly appreciate your concern about security and keeping everything up to date.
Thank you,
Rainbow-Themes Team
Hi. i am yet to purchase this theme. I have a few questions. the theme looks good by the way. Where can i preciew your multi page designs as all i can see are the single page designs. Secondly, many people have complained about not being able to import demo and they are asked to create a ticket. Pls is that fixed now?
Hi,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
Hi, when will we get the latest Advanced Custom Fields PRO plugin update? i’ve tried to download using the link available on the theme file but it just downloaded v6.4.0.1 which i already have. and the latest version is v6.6.1. please provide the latest one.
Hi,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
Hi, i dont have support valid anymore to create a ticket. and its not a individual issue. this is a issue for all the users. and if you can just roll out the newest version of ACF plugin that would be good for all the users because the current one is too outdated and its getting major security warnings. there is no need to create a ticket for this. its not an issue, we’re suppsoed to get the latest version of all offered pro plugins whenever a new theme update was uploaded but we didn’t get any.
Demo is not importing. Also can’t contact support. https://prnt.sc/Hv-GCFaUYONW
Hi,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
I tried to import https://rainbowit.net/themes/inbio/politician-light/
But it imported all other templates except this one—the one I wanted.
Very bad experience so far. If this doesn’t work, I want a refund.
Kindly check your ticket, as one of our team members has already reached out to you.
Best regards,
I have replied, but there has been no reply from your team. 2 hours have passed.
Hi,
Your issue is resolved already. Please check your site.
Regards
Hi, I’m using the Inbio theme with the latest WordPress (6.8.2) and Elementor (3.31.3). Unfortunately, Elementor editor is not loading properly when this theme is active.
When I switch to a default/Elementor-friendly theme, Elementor works fine. With Inbio, I see multiple JavaScript errors in the console (e.g., from particles.js and slick.min.js), which seem to conflict with Elementor’s editor.
I have already increased my server and WordPress memory limit (PHP 8.1, 1024M memory available), cleared caches, and tested with only Elementor active, but the issue still occurs only with this theme.
Could you please check and provide a fix or update? Elementor compatibility is essential for my site.
Thank you.
Hi,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
Hello,
I recently purchased the InBio theme on ThemeForest and attempted to activate the license on my server . After several technical checks, I discovered that one of the required IP addresses for your license server (125.253.#.#) is blocked by my hosting provider . Only 199.26.#.# is reachable.
If I had known in advance that the license activation required access to these IPs, I would have tested connectivity before purchasing the theme.
Unfortunately, I’m now stuck after the purchase with no way to activate the theme on my server.
Could you please provide a manual activation method or an alternative way to import the demo content without connecting to the license server?
I appreciate your understanding and look forward to your solution.
Best regards,
Hi team please respond to two tickets – 22753, 22755 , very simple questions shouldn’t take much time. Thanks
Hi there!
Kindly check your ticket, as one of our team members has already reached out to you.
Best regards,
thanks for solving it, appreciate your on-time help. For my latest query I have been asked to tell the purchase code, i have been trying to submit a reply, but looks like the support center is down? Is there an alternate way I can provide the purchase code.
I was able to add purchase code please help with ticket 22961
Kindly check your ticket, as one of our team members has already reached out to you.
Best regards,
I tried to update Rainbow Elements and I get an error.
Downloading update from https://rainbowit.net/themes/inbio/demo/plugins/rainbow-elements-6.5.zip…
Download failed. Not Found
Hi,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
I’m experiencing an issue where the Meta title of projects and posts is not showing up. Instead, my website name is appearing there, which doesn’t look right. This is happening despite having the proper plugins installed, like Yoast and Rank Math. How to fix this?
Hi,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
I uploaded the theme and setup the settings, after doing all the necessary settings, the demo import is not working and its saying Import Failed:
An error occurred while fetching file from: https://rainbowit.net/themes/inbio/demo/demo-content/content.xml! Reason: http_request_failed – cURL error 52: Empty reply from server.
No demo is importing
Hi,
Please create a General support ticket here: https://support.rainbowit.net/support/login Our support team will contact you soon.
Thank you, Rainbow-Themes Team
HI, I bought this theme a few years ago and all worked great, I am happy with, but now.. the elementor DOESNT work.. I downloaded the new version today, install the child theme and nothing, PLEASE I need make it works. Thanks in advance
Hi,
Please create a General support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
Hello. Today I purchased your theme at Themeforest. After importing theme, I had white screen, without anything of home page. Then I disabled Woocommerce plugin and have some home page but I have missing top menu and icons in “what I do”. Also still without Woocommerce. Can you help about what to do to bring back all features? Kind Regards,Dejan
Hi,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
After latest update service font awesome icons are not showing, in stead only circles are showing. Please, have a look and solve asap. You can see this on your own example website theme eg https://rainbowit.net/themes/inbio/.
Hi,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
My purchase isn’t supported anymore unfortunately so I can’t leave a ticket. But just check your own template https://rainbowit.net/themes/inbio/., there’s no awesome fonts showing anymore, only circles.
Subject: Feedback and Feature Suggestions for the Amazing InBio Theme
Dear Rainbow-Themes Team,
I hope this message finds you well. First and foremost, I would like to extend my heartfelt gratitude for the incredible InBio WordPress theme. It has truly elevated my website with its modern design, seamless functionality, and impressive features. The effort and creativity you’ve put into this theme are evident, and I’m genuinely thankful for such a fantastic product.
As a satisfied user, I wanted to share a few suggestions that I believe could enhance the theme even further. I hope you’ll find these ideas valuable:
Slider Arrows for Articles (e.g., Portfolio Section): It would be wonderful if you could consider adding navigation arrows to the sliders in sections like the Portfolio. This would make it easier for visitors to browse through the articles manually and improve the overall user experience. Popup for Client Images: Currently, when clicking on the Clients section, I think it would be a great enhancement if the client images could open in a popup. This would allow visitors to view the images more clearly without navigating away from the page, creating a smoother and more engaging experience. FAQ Section with Matching Design: I’d love to see an FAQ section added to the theme, designed in the same clean and elegant style as the rest of InBio. This would be a helpful addition for users like me who want to address common questions directly on the website. Dark Mode/Light Mode Toggle for Visitors: Enabling a dark mode and light mode option for visitors to switch between would be a fantastic feature. Many users appreciate this flexibility for better readability and comfort, especially during different times of the day. I believe this would make the theme even more user-friendly and modern. I truly hope these suggestions resonate with your vision for InBio. I understand that implementing new features takes time and effort, and I’m more than happy to wait for future updates. Thank you once again for your amazing work—I’m proud to be using InBio for my website, and I look forward to seeing how the theme evolves in the future.
Warm regards,
Thank you so much for your kind words and valuable feedback on our InBio WordPress theme. We’re thrilled to hear that you’re enjoying the design and functionality.
We truly appreciate the time you took to share your suggestions. They are insightful and align well with our vision for future improvements. I’ve shared your feedback with our development team, and we’ve added the following items to our internal feature request list for consideration in upcoming updates.
Best regards, BM Rafekul Islam
I wrote to you under ticket number #20949. You haven’t responded yet.
Hi there!
Kindly check your ticket, as one of our team members has already reached out to you.
Best regards, Arnob Rabi
Hello
Why cant I update Advanced Custom Fields Pro. Its really annoying that this requires your theme to update it and only if you update it. Please send me the updated plugin or something.
Hi,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
Hello, can you give as any info about upcoming updates?
Hello,
Thank you for reaching out!
In this update, we have focused on fixing the existing bugs in our code to ensure a smoother experience.
However, no new features have been added in this version.
Let us know if you have any further questions!
Let me know if you’d like any modifications!
Thank you,
Rainbow-Themes Team
HI,
if i changed the hosting and i made a hosting in Bluehost
i’ll have the same Demo installation problem ????
Hi,
Please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team