3831 comments found.
Is there a demo admin area to see the back office? I want to see if the availability features in the tours fit on my needs. Also i want to add a pickup point list in the booking form depending the tour (with different pickup times). Is it possible to create a custom made pickup points list? I have one that reads the pickup points through javascript.
Hello,
First of all, thank you for your interest 
Unfortunately, we don’t have demo admin area, sorry.
I recommended to check the features on: https://demo.goodlayers.com/traveltour/homepages/landing/tour-features/
Also, you can see the video here: https://www.youtube.com/playlist?list=PLNIFTA4Bjp3stwYxIB6Aokpr9bfRQYO73
You can add the pickup point list with the custom field, but I don’t think it’s support javascript and you will need to create it manually in each tour.
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Where are the links to the Terms of Service and Privacy Statement in the form on the right side of the tours page, specifically the section where you check the box for “I agree with the Terms of Service and Privacy Statement”?
Hello,
You can set those links in: Tourmaster Global Settings > General > User / Template.
If you have further questions, please submit a ticket in our support website. Our dev and supporters only provide support in there, not here. 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Hello Team. When traveller books a tour. I would like to
1. Ensure I receive a notification via email. How do I configure this?
2. View all the bookings made. Is there a dashboard to view this?
In addition, 3. I have configured a reminder message to the customer 24 hours before the tour. How can I personalise the message. Instead of saying “Dear Customer”, I want to have “Dear $first_name$” so that it picks the registered first name of the customer.
4. I have configured last minute booking. How can I customise the error message that shows up – “Sorry, the tour is now off for booking on the date/time you selected. Please select another date.”
Hello,
Can you please submit ticket in our support website? Our dev and supporters only provide support in there, not here
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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Is it possible to remove the currency switcher? I see there are options to remove the login/signup but not the currency switcher
Hello,
You can remove all the currencies to remove it in: Tourmaster Global Settings > General > Money Format.
If you have further questions, please submit a ticket in our support website. Our dev and supporters only provide support in there, not here.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Hi,
I have a question about the tour booking and payment: until a few days ago everything was working correctly, but now, even though the price is set up properly, when I click on “Book” it shows the price as 0.
I can’t understand how this is possible! Could you please check it? The link to the website is: https://www.findyourworld.it/tour/costa-rica-pura-vida-avventura-completa/Thank’s for your support
Hi,
Sorry for the delay.
Could you provide your wp-admin and ftp-access info back via goodlayers profile page so we can investigate this ?
Thank you.
Hi there! You have a message with the admin credentials!
Many thank’s for your support!
Hello, I’m interested in using the Travel theme as a travel guide only, not for bookings. I’ve noticed that most of the templates display prices and booking options. Is there a way to hide the prices and booking features?
I would like to display prices only when a park charges an entrance fee, but the website itself will not handle any bookings or charge visitors for activities. The only item visitors would be able to purchase is the travel guide itself.
Is it possible to set this up without contacting support and without adding custom CSS or code when using the Travel theme?
Hello,
First of all, thank you for your interest
You can disable the booking form as you want and display the tour details only. But if you’re disable the tour booking mean no transaction/order can be made.
If the customers want to purchase travel guide, they must send payment to you manually through bank transfer.
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Thanks for the reply! Is there a specific template you would recommend for a travel guide? I know your theme has few.
Hello,
All the demos present here: https://demo.goodlayers.com/traveltour/homepages/landing/ and you can choose one and start work with them. For the specific layout for travel guide, it’s not available, sorry.
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Hello, is there a supplier feature? Can suppliers publish their own tours and activities?
Hello,
We don’t have the vendor feature, thank you so much for your interest by the way.
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hello i’d like to ask prepurchase information. 1. Can i fully edit all fields of booking form?(for example remove or can select which fields will be appeared to user?) 2. Is it ready translate and which plugins i can use to translate it? 3. Can i use any payment method like Woocommerce during checkout?(for example payment with credit card of my national local bank). Thanks
Hello,
First of all, thank you for your interest
1. Sorry but it’s not possible, the fields is hard code, you can adjust it but it will need coding customize.
2. For translate, you can translate the theme/plugins with Loco or Poedit.
3. Yes, it’s possible, but the deposit doesn’t available when you enable the WooCommerce Payment.
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Hi, there is a checkbox (I agree with Terms of Service and Privacy Statement.) within tour enquiry form https://demo.goodlayers.com/traveltour/homepages/main5/tour/enquiry-form-only-paris-6-days/ How to assing the TOS and Privacy page to these links?
Hello,
You can set those links in: Tourmaster > General > User/Template.
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Thank you for your help. 1 – How can I disable the biiling option at the time of checkout? 2 – Is there any other plugin we can use for checkout like woocommerce or booking?
Hello,
1. You can disable the billing detail by follow this documentation: https://docs.goodlayers.com/tour-master-remove-billing-details/ .
2. Yes, we’re supporting WooCommerce payment but the deposit will not work with this setting. Documentation: https://demo.goodlayers.com/document/traveltour/#woocommerce-payment .
If you have further questions, please submit a ticket in our support website. Our dev and supporters only provide support in there, not here.
However, unfortunately, we notice that your support has been expired. In this case, you won’t be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: https://help.market.envato.com/hc/en-us/articles/208191263-What-is-Item-Support- , https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support )
Please note that we no longer provide support via this channel anymore (Except bugs report.). It’s all will be conducted via support site only. Please also note that many old customers already renewed their support and we have to be fair with everyone by providing support via support site only.
Hope you understand this.
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With the latest update to the Tourmaster theme and plugin, a critical error has been introduced: Users are unable to access their dashboard, making it impossible to view their bookings or complete the remaining payment.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
*However, not sure did you clear cache yet?
Hello,
Could you send me an account that have the problem so I can try it first?
My email: support.loc@goodlayers.com
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I already solved it, the problem is in the code. .... $file_name = $page_type . ’-’ . $_GET[‘sub_page’];
Hello, We purchased a Travel Tour license and used it on a staging site. Now we would like to use it for the final/production site, but we are unable to register at https://goodlayers.com/licenses because the password is always incorrect. How can we proceed to transfer the license?Riprova
Hi,
I replied your email couple hours ago.
Cheers!
Hi, I can’t edit and update my website info. I also want a booking calendar for the next 2 or 3 years. How do I submit a request for this? The support section seems unavailable.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I have purchased the support and made the payment. Then I tried to submit the issue ticket, but this note keeps appearing: “Sorry, support for this Envato Market purchase code has expired.” You will need to extend support or purchase a new license. I can’t submit the ticket, so I have to come here again to inform you and ask for help, although I don’t want to show this in public.
Sorry for the issue, sometime the data in our support site will be delayed.
I just manually refreshed the data and you can now submit the ticket.
Cheers!
Unable to import demo
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Do i need to renew support as i am not able to submit the form
Hi,
You can send the details via the form in our profile page without renew support yet.
Hi!
I need your help once again. When exporting customer data to CSV from Tour Settings, some fields we recently added are missing. What should I do to include these new billing fields, which users are already entering in the form? They are ID/Tax ID, Address, City, Postal Code, and Province.
I look forward to your response.
Thank you in advance.
Best regards
Hello,
Could you try to deactivate/re-activate the tour master plugin then Save Settings in Theme and Plugins Options and re-check it again?
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Hello
After following the steps outlined (deactivate/reactivate the tour master plugin, then save settings in Theme and Plugins Options), when exporting tour data to CSV, the recently added fields are not appearing in the booking/contracting form for trips/activities. See: https://prnt.sc/0Sfhl4tl9HxF
Could you please take a look?
I look forward to your response.
Thank you in advance.
Best regards
Hello,
I’m not sure what’s going on but sorry for the inconvenience.
Please send an email to: support.loc@goodlayers.com so we can check more about it.
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Thank you! Done!
Hi!, I haven’t heard from you. Have you had a chance to check on this? I’m sending you the email again. Thanks in advance. Regards
Hello,
So sorry for the delay. I will check it and reply to you soon. My city including my house was affected by flooding, and everything stopped for a few days.
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Hello, I couldn’t find one detail regarding room/tour booking.
I need this: Our website offers 50+ hotels and we currently use previous version of the template, without using booking engine and tourmaster system. We would like to use the booking system.
We need to have an option to put into the system room price per person, not per room. So, one price for adults, one price for child (2-12), one price for infants (0-2). Also, we need to have the ability to put different/variable prices depending on the day/week/month.
And in order to use Main 5, new template, do we need to extend support or buy new licence?
Would that be possible and how can we set that up? Thank you in advance for your help and we’re looking forward buying new licence. Thanks!
Hello,
We don’t have an option for the price per person, sorry.
If you want to have different price in different date, you can check documentation: https://docs.goodlayers.com/creating-custom-package-options/ . Please check the end of the page with some video to help you control the booking better.
No, you don’t need to purchase new license to use Main 5, it’s including in the new version already, please update your theme/plugin to use it.
I hope it’s clear for your questions and have a great weekend.
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Hi! Thanks for your answer. I can not find the new version of the template, even though the template is up to date. There are only 5 of them which were available when i made a purchase. How can i use new template versions?
Hello,
Could you send an email to: support.loc@goodlayers.com so we can check it out together?
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Hi! I did – sent you an email. Thanks!
Hello,
I will get back to you today as soon as possible.
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Hi is it possible to edit columns responsive?
Hi,
Could you please clarify more about the issue please? Perhaps, screenshot with description would be useful.
Thanks!
Like blog 3 columns who changes to 2 columns in ipad, something like that, I want 3 columns but they don’t break…
Hello,
Could you send me an email to: support.loc@goodlayers.com so I can check it if it’s possible or not?
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It would be 3×2 columns PC, 2×3 ipad, 1×6 mobile…
Hello,
We can help you some simple change, but if you want specific and more complex custom layout, it’s beyond the support scope.
You can check the support policy here: https://themeforest.net/page/item_support_policy#whats-not-included-item-support .
You can send an email to: support.loc@goodlayers and I will try my best to assign you as much as possible.
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Hi!
I hope everything is going well.
I’ve been looking into it, but I can’t find how to remove the text and the “Book now and pay later” button shown in the screenshot >> https://prnt.sc/5K7aEn-KepJb
Please, I need your help.
Thank you in advance.
Best regards
Hello,
Please go to: Tour Settings > Payment > Payment Settings > Payment Methods and disable the Booking method then re-check it.
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Thank you for your response.
I’m sorry, but I don’t see “Payment Methods” or “Booking Method.” See >> https://prnt.sc/GzAEzlrRT5d6
Could you please check it?
Regards
Hello,
Please turn off the WooCommerce then disable the Booking option and turn on the WooCommerce payment and re-check it again.
https://prnt.sc/s7ZLznWI4fIQBest Regard!
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Okay! It works now! Thank you so much and have a great day!
Hello,
Glad your website working again now.
I would appreciate it if you could please rate the Theme and like the assistance under my support, means a lot to me. Thank you.
You can rate it with your ThemeForest account at your downloads page, precisely at this link: http://themeforest.net/downloads and hover over the 5 stars for our theme.
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Done! 
Hello, how can I control the related tours section at the bottom of single tours page ?
Hello,
Sorry for the late reply.
You can control those related tours through tour tags, please try to adjust the tour tags and re-check it.
For further questions, please submit it on our support system, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you so much for your understand.
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Im going to buy your theme again. I said again. Because I shouldnt use another whichone I bought it 3 years ago. But now I saw there 15 Tax ? what was that why someone earning money from our bag side???? can you explain it pls. I will work and you worked… what is that…
hm, sorry to hear that but as we are a seller in Themeforest. We have nothing to do with that. Themeforest handle all those payment transaction, including tax.. We can’t do anything about it :/
You can learn more about it here : https://help.market.envato.com/hc/en-us/articles/50804885993497-Envato-Market-Global-Tax-Collection-VAT-GST-More
I guess it’s a law that Envato must comply with.
Hi! Since this is a tour-related theme, it really should include Tripadvisor, Booking.com, and Airbnb in the social share section by default. These platforms are essential for travel and tour businesses.
Hi,
Unfortunately, it’s not possible to add share buttons for Tripadvisor, Booking.com, or Airbnb because these platforms don’t allow external websites to post or share links directly to them. They are booking and review marketplaces, not social networks, and they don’t provide public “share” APIs or URLs like Facebook or Twitter do.
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