10940 comments found.
The theme is great and it loads fast. The only problem is that the Tours Post type don’r work well with translations, specifically with Polylang. It’s missing the code that gives the language attribute to it.
Hello,
the theme and all its strings and content are fully translatable.
If you are having issues with the Polylang plugin you can get support here: https://polylang.pro/documentation/support/
Thank you.
Hi, is not a Polylang issue. I already checked. It’s because the custom post type that you created for tours doesn’t have the code to work with polylang to detect the language. I already checked with polylang and the code.
Hello,
all content as well as theme strings are translatable – this is a mandatory requrement and is rigorously checked and tested by envato review staff before the theme can be sold on the market:
https://help.author.envato.com/hc/en-us/articles/360000479946-WordPress-Theme-Requirements-Part-4-Coding#h_5947589133291522300463331Alright, but Tours are not translatable by default on tours, I can send you screenshots if you like
Hello,
everything is translatable. Have you consulted with the plugin support? Make sure to ask them about custom fields and string translations.
i have purchased the theme today and i insalled the theme and while entering the purchase code it is showing invalid code. i havent used it any other place. today only i bought theme and the theme is not activating
Hello,
your license has been cleared. You can now use it again.
There is also a “Disconnect” license button in your WP dashboard that you should use before you reset and/or move a site.
Thank you
Hello, I would like to ask if the Tourfic Plugin is fully compatible with your WordPress Theme.
Thank you.
Hello,
the theme was never tested with that plugin.
Book Your Travel comes with its own integrated booking system. You can however, discard it and use a booking plugin of your choice instead.
Thank you
I’d like to know if the Book Your Travel theme includes plugins and their licenses, for example, WP Bakery Maker. Which plugins are included with the theme? Thank you.
Hello,
the theme comes with the following plugins:
WPBakery Page Builder
Elementor Free
Slider Revolution
Contact Form 7
Max Mega Menu
WooCommerce
One Click Import
Envato Market
You can also add your own.
Thank you
Hello, I just reinstalled my site on a new host (same domain) but when trying to activate my license, it tells me “invalid license” how to I reset it?
Hello,
the license code can only be used on one website.
If you would like to reset your site or transfer your license from one website to the other you would need to disconnect the license on the first site first, and then activate it on the second site. There is the disconnect button at BookYourTravel > License screen.
Alternatively, we can manually reset the license for you – in that case send us the license code via email.
Email: support at themeenergy.com
Contact form: https://themeforest.net/user/themeenergy
Thank you so much for swift response. I have sent you the email.
Hello,
please double check spelling or use the contact form on the profile page as we haven’t received any emails from you yet.
Thank you.
Hello,
As you know I’ve been using BookYourTravel for few years now, and I want to raise a broader concern that goes beyond a single bug.
Recently I experienced repeated server instability and discovered that the theme generates a large amount of PHP warnings and deprecation notices on modern environments (PHP 8.2+ / WordPress 6.x). On PHP 8.4 this resulted in massive debug log growth (tens of MB) and contributed to hosting instability — even without any fatal errors my site was inaccessible several times.
The issues I’m seeing include:
PHP 8.1+ / 8.2+ deprecations (dynamic properties, passing null to functions, etc.)
WordPress “_load_textdomain_just_in_time called too early” notices
Heavy, unoptimised frontend patterns (especially gallery display)
Core features that require significant custom code to modernise or optimise
What concerns me most is not a single warning, but the overall maintenance direction of the theme:
- Modern PHP versions surface many legacy patterns
- Performance optimisation requires custom code outside the theme
- Simple UX or performance improvements (gallery, asset loading, conditional logic) require manual overrides
My questions for the team:
- What PHP versions is the theme currently tested and supported on?
- Is there a roadmap for modernising the codebase (PHP 8.2+, WP 6.x best practices)?
- Are there plans to address known performance and usability issues, such as:
ex: the gallery implementation, which is heavy and not performance-friendly,
ex: the extensive use of tab layouts (which hide content and are no longer used in most sites anymore),
ex: the availability management system, where vacancies must be added and removed line by line — workable for a small hotel, but impractical for properties with many rooms and seasons,
ex: and the general content presentation, which is not optimised by default and feels outdated compared to modern WordPress standards?
I’m asking because, improving performance and basic UX requires a lot of custom code, and as it stands, running the theme on a modern WordPress stack requires a lot of defensive work and custom patches, which isn’t ideal.
I’d appreciate clarity on whether a modernisation effort is planned, or whether users should expect to continue working around outdated design choices and content presentation that feels outdated compared to modern WordPress standards.
Thanks in advance for any insight.
S.
Hello,
that notice ithat you see is related to WordPress 6.7 release. It is more accurate to say this is a WordPress issue, not a plugin or theme problem.
Please find more information here:
https://core.trac.wordpress.org/ticket/62462Since it is a notice, not an error it is not really something to be concerned about and will most definitely not cause any issues on your site. Hopefully WordPress will soon address this however.
As for the rest, we keep the theme updated, optimized and maintained. If any particular issues arise, please open a ticket at the customer help-desk.
Thank you
Hi,
When you state that the theme “supports all latest PHP versions”, can you please clarify what this means in practice?
Does it mean:
– the theme is free of PHP warnings and deprecation notices on current PHP versions?
A month ago, we were seeing PHP notices and deprecation warnings originating from theme files not WP. We are currently running PHP 8.x and as of today, we are still seeing PHP notices and deprecation warnings originating directly from the theme files, for example:
PHP Deprecated: explode(): Passing null to parameter #2 ($string) of type string is deprecated /wp-content/themes/BookYourTravel/includes/theme_filters.php on line 93
In addition, WordPress 6.7 reports that the theme’s own text domain (bookyourtravel) is being loaded too early:
Translation loading for the bookyourtravel domain was triggered too early
These messages are not coming from our custom code.
Could you please clarify:
Which PHP versions is BookYourTravel currently tested and officially supported on (specifically PHP 8.1, 8.2 and 8.3)? This is the 4th time I am asking Theme (both privately and publicly). I hope for a more precise answer.
At the moment, the statement “supports all latest PHP versions” is not technically clear or valid as evidence shows.
Thank you.
Hello,
the theme currently works as intended on supported WordPress and PHP environments.
Notices and deprecation messages that may appear on newer PHP versions are not critical errors and do not affect the normal operation of the theme. Some are not even theme related as explained above.
We continuously maintain and update the theme. If any issues arise that impact functionality or compatibility, they will be addressed through regular updates.
If you encounter a specific problem affecting your site’s functionality, please open a ticket at the customer help-desk so we can review it in detail.
Thank you.
How I can get the full clients data when booking, if booking for double room, I collect data for 02 pax in booking form , as well if there is child collect data for the children
Hello,
to receive item support please open a ticket at the customer help-desk at https://themeenergy.ticksy.com/
Thank you
Please support and answer my question,
Hello,
this comments section is reserved for pre-sale inquiries and for reporting bugs from users who do not currently have an active support package.
Because your purchase includes 6 months of premium, hands-on item support, you get access to our dedicated help desk at: https://themeenergy.ticksy.com/Using the support desk gives you priority assistance, faster response times, and personalized guidance from our technical team—ensuring your theme questions are handled as efficiently and thoroughly as possible.
Thank you
i need just clear answer option exist or not , possible or not , as its not exist and not possible the theme will not suites my needs
Hello,
you can create additional fields at Appearance > Theme Options > Booking form in order to collect additional data.
This will work automatic according to the number of pax in booking form? , if 02 pax then will collect data for 02, if 03 pax then will collect data for 03 pax ?
This will work automatic according to the number of pax in booking form? , if 02 pax then will collect data for 02, if 03 pax then will collect data for 03 pax ?
Hello,
fileds are static so additional coding would be needed for that. You can find more information about customization services here: https://themeenergy.com/theme-customization/Thank you
How I can set price per person in hotels , with different prices for each additional pax , example if 01 pax price 150 , if number of pax changed to 02 pax price is 200 , if number of pax changed to 03 pax price became 240 if the room triple pax use , what is existing now system use the same per person price and multiplier it in the existing number of pax
Hello,
to receive item support please open a ticket at the customer help-desk at https://themeenergy.ticksy.com/
Thank you
Please support and answer my question,
Hello,
this comments section is reserved for pre-sale inquiries and for reporting bugs from users who do not currently have an active support package.
Because your purchase includes 6 months of premium, hands-on item support, you get access to our dedicated help desk at: https://themeenergy.ticksy.com/Using the support desk gives you priority assistance, faster response times, and personalized guidance from our technical team—ensuring your theme questions are handled as efficiently and thoroughly as possible.
Thank you
i need just clear answer option exist or not , possible or not , as its not exist and not possible the theme will not suites my needs
Hello,
pricing for accommodations can be per night, week, month or per person – in that case you can also determine how many (if any) children stay free.
Progressive pricing on the other hand, is unforunately not available.
You can however, discard the native booking system and use a 3rd party solution of your own if you so prefer.
Thank you
Hello, I purchased the theme and currently have problem with activating the license. But the support plan is expired. Can you help me to activate the license please? Thank you.
Hello,
please send us a message containing your license code and we will reset it for you, so that you will be able to use it again.
Email: support at themeenergy.com
Contact form: https://themeforest.net/user/themeenergy
I have sent you a message already. Can you please have a look? Thank you.
Hello,
your license has been cleared. You can now use it again.
Thank you!
You are welcome!
I do not have any active running site on the book your travel theme i bought. I am trying to install it on but keep getting invalid licence, please help.
Why do I also need the licence when I am working in localhost before I transfer the site to live host
Hello,
please send us a message containing your license code and we will reset it for you, so that you will be able to use it again.
Email: support at themeenergy.com
Contact form: https://themeforest.net/user/themeenergy
Still getting the invalid notification as I try to rework the site on localhost. I sent the info you requested by mail as above, kindly advise
Hello,
your license has been cleared. You can now use it again.
There is also a “Disconnect” license button in your WP dashboard that you should use before you reset a site and/or move a site.
Thank you
I have disconnected my lincense button on the localhost website but still gets the lincense code invalid when trying to activate the lincense on live site. How do I go round this, it really exhausting going back and forth
Hello,
please send us a message containing your license code and we will reset it for you, so that you will be able to use it again.
Email: support at themeenergy.com Contact form: https://themeforest.net/user/themeenergy
sent a mail 16 hours ago and haven’t heard from you
Now I have activated the lincense thanks. I am trying to set the Role manager to custom on WPBakery Page builder. I am not able to select the post types so am not sure if it is a bug?
The same thing is happening when I try to select plugins to activate.I have managed to do so using the Bookyourtravel – plugins link
I am not able to check any boxes in the bookyourtravel intalled theme so am stuck. can somebody help
Hello,
please temporarily deactivate all third-party plugins that were not bundled with the theme in order to check if one of them is causing this issue.
Make sure to clear your browser cache and cookies after you do so.
all the active plugins were bundled with the theme, i have not installed anything that didn’t come with the plugin. What i did not install was elementor as I am comfortable with WPBakery page builder. Even when i go to the plugin page, I am not able to select any as am not able to check the boxes though out the site completely
Do you see any errors in the browser console?
nope i can see any but have sent you the login details by mail you check
Hello,
there are numerous 3rd party plugins that were not bundled with the theme currently installed on your site.
Please deactivate all except WP Bakery, Slider Revolution, Max Mega Menu and Envato Market.
However, clicking things on your site works fine from our end: https://ibb.co/zVKqxQRn
Make sure that JavaScript is enabled in your browser and clear browser cache and cookies.
seen it, its working on chrome but not firefox
Hello,
there don’t seem to be any issues in Firefox either: https://ibb.co/9mcvrGdT
I am still having trouble and i think the problem is on my end. I cant edit post gives me error
Hello,
as suggested above, temporarily deactivate all 3rd party plugins that were not bundled with the theme.
Make sure that JavaScript is enabled in your browser and clear browser cache and cookies.
bonjour on a rentrer un calendrier dans tours du 21 juin 2026 au 27 juin 2026 et quand on recherche avec widget serach dans bar hero section apparait le voyage même si on choisit date départ 1 aout 2026 donc apres ce voyage qui est fini comment faire merci
pouvez vous nous repondre nous vous afficher ques les voyages à partir de la date de départ et pas les voyages dont date de depart et avant
Hello,
have you enabled “Search displays only properties with valid vacancies/schedules” at Appearance > Theme Options > Search settings?
To receive item support please open a ticket at the customer help-desk at https://themeenergy.ticksy.com/
Thank you
Hello,
I’m interested in your theme, how can I get tours and hotels content from booking.com? Do I need to do it manually? Thanks
Hello,
the theme comes with iCal export feature for synchronizing availability and bookings with third-pary OTAs. You can export these files to an external calendar.
Any other import functions to the theme itself would require theme customization.
Thank you
Is a tour discount show feature added to this theme?
Hello,
you can use cart coupons for discounts. Please find more information here: https://themeenergy.com/themes/documentation/wordpress/book-your-travel/#coupons
Thank you
I mean, showing a discount on the tour grid price : realstoursnyc.com
Hello,
there is unfortunately no such feature available at this time.
Thank you
This should be available on theme. How anyone show discount on their daily tour packages ?
Now I need to change the theme only for this discount option.
I am using this theme from last 3 years.
Theme customization is always an option: https://themeenergy.com/theme-customization/
Bonjour je n’ai malheursement plus accès au ticket mais j ‘ai un bug de traduction avec loco translate tout a ete presque traduit mais des elements dans le menu reste toujours en anglais / tour type, tour tag, add new tour, all tours,tour duration ainsi que des boutons dans ces pages ci comme add new tour il n’apparaisent pas a la recherche avec poedit ou loco translate ? Comment faire ? MERCI
Hello,
the theme and all of its content is fully translatable. This should also help: https://localise.biz/wordpress/plugin/faqs/specific-words
Furthermore, in order to get assistance with Loco translate, you can also contact plugin support: https://localise.biz/wordpress/plugin/support
Thank you
J’ai installer hier barre latéral des heros avec widget mais mon slider revolution d’accueil n’apparait plus maintenant
comment remettre mon slider révolution en page d’accueil seulement et image dans barre latérale des Heroes que sur les pages que je souhaite.Car la j’ai mis une images a la place de slider revolution elle apparait aussi en accueil maintenant ? Et j’ai mis mon book your travel search comme explique dans votre doc sur autres pages que celle de l’acceuil mais il ne centre pas du tout sur l’image meme si je suis sur over middle center ? MERCI
on a reussi la seule chose que je ne comprend c’est mon search widget dans barre laterale hero qui meme en over middle se met en bas superpose sur mon slider et la section de la page en dessous ?
Hello,
try reversing the order of the search box and the slider revolution widget in the Hero sidebar.
To receive item support please open a ticket at the customer help-desk at: https://themeenergy.ticksy.com/
Thank you
On a tout réussi petite question on a des tags et duration qu’on veux que pour afficher que pour certaines tours spécifiques est ce possible ? Exemple un tours est pour excursions à lé journée donc on veux affiche que demi journées ou journées pour duration de cette page.merci on a pas trouvé dans la doc.
We’ve done everything right, quick question: we have tags and durations that we want to display only for certain specific tours, is this possible? For example, a tour is for day trips, so we want to display only half days or days for the duration of this page. Thank you, we couldn’t find it in the docs.
Long time no speak. I’ve recently updated both my live and development sites, and noticed the following issue that appears when I deactivate the Child Theme and activate the Parent Theme:
• On the Location page template, the rating stars display vertically instead of horizontally, which breaks the layout of the short description in the accommodation list widget. In WPBakery editor preview the stars display correctly (horizontal), but on the front-end view they appear vertically, breaking the short-description layout.
This means the problem is not in the widget itself but in the CSS loaded on the public page for that template — most likely from .stars i { float: right; } in lib> style.css (v8.19.59) – parent theme
The same float rule does not load in the WPBakery preview, which is why it looks normal there.
Could you please review and confirm if this can be corrected as soon as possible?
Additionally, I’d like to remind you about another long-standing issue I’ve reported several times: when logged in as an admin, the short description> accommodation displays incorrect font colors, creating a visual inconsistency that does not occur for normal visitors.
I haven’t renewed the support fee because I believe these issues originate in the parent theme itself and therefore should be fixed as part of a regular update, not a paid support request.
Please note: I will not post my site publicly. You already have my purchase details and contact information associated with my account.
Thank you for reviewing these issues — I look forward to your response.
Can you please remove the image ? Thanks
The only option was to flag the entire reply. Envato now takes over.
We have just released a new update with the latest WP Bakery plugin that does not cause any more issues with the HTML code.
Once you update your theme, plugins and child theme customizations all of the above will be resolved.
Thank you
ok thanks.
You are welcome.
Hi again, the issue still exist. I have uploaded new theme update. I have updated my files. I have deactivated all plugins. I have activated parent theme. And issue still exist. I have many pages using location template with accommodation list widget. All popular pages that visitors see all broken for a while now affecting my average engagement which has obviously dropped. And is not only this issue. You have issues for many months without resolving within the backend display with admin login. Particularly affecting the accommodation overview description and short description displaying font in a grey colour and not black as set. I have reported this long long time ago and no fix. I don’t see why I have to pay for support constantly when these are not my issues. I have tried to communicate with you via the link you gave me but never heard from you.
Hello,
your emails have been responded to along with provided screenshots with detailed instructions.
Looking at your site, you are still using old code, includes/theme_controls.php in particular: https://ibb.co/PGBQW6my
I have found that several options described in the documentation are not included in the template and DEMO that I installed. For example: https://themeenergy.com/themes/documentation/wordpress/book-your-travel/#creating-room-types
In the Room Types documentation, it indicates that there is a CONTENT tab, which does not exist in my template and demo. Furthermore, the options in the Booking tab, such as “Is for reservations Only?” and “Disable room types?”, are not present in my template. I am requesting a refund because the information is very imprecise, and this hinders and slows down the development of my website.
https://prnt.sc/RsCfVlV82NdRHello,
everything that you see on our demos is included in the package you receive. Please check if you havent accidentally disabled the Content areas at Appearance > Theme Options > Accommodations.
According to the screenshot there also seem to be some typos present, which are not there by default which indicate a change in theme code. Have you edited the theme files in any way?
You might also want to consider temporarily deactivating all third-party plugins that were not bundled with the theme in order to check if one of them is causing the issues.
For further assistance please open a ticket at the customer help-desk: https://themeenergy.ticksy.com/
Thank you
I haven’t touched anything, the code, nor have I even touched the theme’s settings. I haven’t done anything other than import the demo and start working on the design. Now that I wanted to start adding the rooms, I ran into this problem and couldn’t move forward.
https://prnt.sc/GK8sSbZyR_4nThe only plugin I installed that doesn’t come included with your demo is the UAE plugin, which I installed after importing the DEMO. But I already uninstalled it to see if that plugin was the issue, and the mentioned options still don’t appear.
The truth is, using these kinds of templates that don’t work from the start, and then having to request support to fix these kinds of details… I cannot wait for a response from the support team; that slows down the integration of the template. Please process my refund.
Hello,
just to be clear, the screenshot you have showcased as the reference earlier displays the single Room Type editor whilst the options in the Booking tab, such as “Is for reservations Only?” and “Disable room types? etc. are located in the single Accommodation editor page.
Again, everything that is shown in the demo previews is included in your download package. Our support team would happily assist you with any further questions you might have at https://themeenergy.ticksy.com/
Since the last update, the slideshows created with Rev. Slider are no longer displayed on the pages. They are automatically integrated via the “Hero Sidebar” widget. Could you please check this and fix the issue? Thank you very much. We would be happy to write to you our websites url — we have several using your template — but we would need an email address from you, please. Since our support period has expired, we no longer have access to the support forum. Regards
Hello,
have you tried resaving the widgets? Please make sure to also clear your caches after making such changes.
Email: support at themeenergy.com
Contact form: https://themeforest.net/user/themeenergy
Thank you
The last versions of the theme are causing issues with Elementor. The images are so wide and go outside their containers. I see the comment just below me also complained of the same issue. This is a Book your Travel issue because the images become normal when we switch to a normal theme. I updated the Book your Travel theme to the latest version v8.19.58 but this issue is still not solved. I updated via Appearance>theme options>Database upgrade.
How can this be solved because it has been a persisting issue.
Hello,
in WP admin, the theme can only be updated via Dashboard > Envato Market by using your unique envato token.
Could you please send us your website URL (or comment below) where we can observe this so that we can provide a solution since we have not been able to replicate the issue on our end?
Email: support at themeenergy.com
Contact form: https://themeforest.net/user/themeenergy
Thank you
Helo,
we have identified the bug and already released a solution.
Thank you
Yes thank you. Finally working after you released the new version v8.19.59
Excellent. Thank you for your feedback.
There’s a recurring issue with my website. Almost every time I visit, the site either loads as a completely blank white page or displays with severe problems: photos appear oversized and out of place, the overall page design becomes messy, and in many cases, images don’t load at all—only their alternative text is shown.
This issue began with update v8.19.55 and has worsened after the last two updates. To temporarily fix it, I have to clear the cache and cookies multiple times a day, but even then, the site often doesn’t work properly.
I haven’t added or changed any plugins before or after this issue began, so I’m confident the plugins are not the cause.
I need a permanent solution to this problem. If it can’t be resolved, I’ll have no choice but to switch to another template, as the current situation is causing me a lot of frustration. www.SamTrips.com
Hello,
please temporarily deactivate all third-party plugins that were not bundled with the theme in order to check if one of them is causing this issue.
Make sure to clear your browser cache and cookies after you do so.
Let us know if the issue persists afterwards and/or send us an email with your website URL and WP admin credentials.
Thank you
Thanks for the reply i tried this ad all things I even reinstalled the theme template, but the situation is very bad and the website is still ot working i try my browsers and different devices, but still ot workig and I can’t see any other main page or any other pages i use all the tools to clear all cash and Mifiy files from WPCpanel and the hosting
Send the email that I can use directly to share the website details and WPCpanel
may you issue an update so the website works for the latest version of PHP 8.4
https://samtrips.com/Hello,
the theme is fully compatible with the latest PHP versions. For issues related with your server environment it would be best to contact your hosting provider in order to be able to check the logs and see what the underlying issue is.
Since you are using an optimization tool make sure to purge all cache after updating as well as clear your browser cache and cookies.
Temporarily deactivating plugins and customizations should also be helpful.
Thank you
I’ve tried every possible troubleshooting step, and my hosting provider has also checked all files. They confirmed that there are no issues on their side.
Since the release of version v8.19.56, I’ve noticed a huge increase in cache/minify files, which keeps growing with every new update. In the last three updates, the situation has worsened, the website pages no longer display correctly (design, images, text, and menus are all affected).
after clearing the cache, the site works for some time, then after less than 1 hour, the problem comes back!
This clearly indicates that the problem lies within your template coding or the way the template handles customization, especially since no major template updates have been released for a long time.
Please note that I have already: Disabled all plugins Cleared all cache Reinstalled the template
Yet, the issue persists. This proves the problem is with the template itself.
This is urgent, the website in its current state is unusable, and it directly affects my work. I need this issue resolved as soon as possible.
Hello,
please send us a message containing your URL and WP admin access so that we can take a closer look at your site.
Customer support: https://themeenergy.ticksy.com/ Email: support at themeenergy.com Contact form: https://themeforest.net/user/themeenergy
Thank you
I’m sorry, I will not pay 50$ to renew the support to submit a complaint about a problem caused by ur updates!!!
so, regarding this complaint, plz send an email to: Info@SamTrips.com so I can send all details
Hello,
there is no need to renew support. We’ve provided three ways to contact us above, two of which are completely free of charge.
Thank you
Hello,
I have installed a new theme for my website. I am having trouble with the code(Invalid purchase code. Please try again.). Please advise. I am unable to write a support ticket because my account has expired.
Hello,
Please send us a message containing your license code and we will reset it for you, so that you will be able to use it again.
Customer support: https://themeenergy.ticksy.com/
Email: support at themeenergy.com
Contact form: https://themeforest.net/user/themeenergy
Thank you
