Hi Team,

I am following up again as I have still not received any proper resolution or clear update on my issues.

I am currently facing multiple critical problems on my website:

Dashboard Layout Issue – A large empty gap is appearing above the footer on multiple dashboard pages (especially when there is little or no content). Users Not Displaying – The dashboard shows the correct user count, but the users list displays “No users found.” Elementor Not Working – The Elementor editor is not loading at all.

Additionally, you mentioned a possible malware attack. However, my website is hosted on Hostinger with built-in anti-malware protection. I request you to please provide exact details such as:

Infected files or locations Logs or proof confirming the malware

I have already shared FTP details for your investigation.

Kindly provide:

Root cause of all these issues Confirmation whether this is theme-related or malware-related A proper fix or solution

These issues are seriously affecting the functionality of my website, so please treat this as high priority.

Waiting for your urgent response.

Hello Nokri Support Team,

I hope you are doing well.

I am writing to follow up on multiple ongoing issues on my website, which are still unresolved despite my previous messages and shared details.

1. Dashboard Layout Issue (Extra Gap Above Footer) There is a large empty space appearing above the footer across multiple dashboard pages This issue is more noticeable when there is little or no content It is negatively affecting the frontend UI/UX 2. Critical Functionality Issues Users are not displaying (user count shows correctly, but list shows “No users found”) Elementor editor is not loading at all

These issues are severely impacting the usability and core functionality of my website, and I am currently unable to proceed with work.

Regarding Your Previous Comments (Malware Concern)

You mentioned a possible malware issue. However, I would request you to kindly provide proper clarification and evidence, including:

Exact files/locations affected Any logs or indicators confirming the malware Confirmation whether these issues are actually related to malware or due to theme/plugin conflicts

Since my hosting already includes security protection, I need verified details before taking any action from my side.

Request from My Side

Kindly investigate all the above issues together and provide:

The root cause of each issue Whether they are theme-related, plugin-related, or server-related The exact file/component responsible (especially for dashboard layout) A proper and permanent solution Estimated timeline for resolution

I have already shared all required details (including access and screenshots).

Please treat this as high priority, as these issues are directly affecting my business operations and website functionality.

Looking forward to your prompt and concrete response.

The Dashboard issue is due to your Header and Footer customization.

The other issue is due to a malware plugin on your end. The team is verifying it and will get back to you ASAP.

Hello, Please create a ticket and send details to our support team at https://scriptsbundle.ticksy.com/ they will guide you. Regards

Hi,

Thank you for your response.

I have already created a support ticket and shared all the required details through your support portal. Kindly check and let me know if any additional information is needed from my side.

Looking forward to your assistance in resolving this issue.

The team is working on the tickets and will respond to you ASAP.

Hello, Please create a ticket and send details to our support team at https://scriptsbundle.ticksy.com/ they will guide you. Regards

Hi,

Thank you for your response.

I have already created a support ticket and shared all the required details through your support portal. Kindly check and let me know if any additional information is needed from my side.

Looking forward to your assistance in resolving this issue.

The team is working on the tickets and will respond to you ASAP.

Hello,

I have already raised a support ticket regarding a critical error on my website that is affecting all frontend pages. I also shared the FTP details in the ticket as requested, but the issue has not been resolved yet and I haven’t received any recent update.

This problem is currently affecting my work and the website is not functioning properly. Kindly check the support ticket and help resolve the issue as soon as possible.

I would really appreciate a quick update.

Thank you.

Hello,

I have already raised a support ticket regarding a critical error on my website that is affecting all frontend pages. I also shared the FTP details in the ticket as requested, but the issue has not been resolved yet and I haven’t received any recent update.

This problem is currently affecting my work and the website is not functioning properly. Kindly check the support ticket and help resolve the issue as soon as possible.

I would really appreciate a quick update.

Thank you.

The team resolved the issue adn responded to you on the ticket.

We are preapring update. However, you can suggest feature,s and we will try our best to include them asap. Regards

sure where is the best place to send the feature suggestions ?

scriptsbundle@gmail.com

Hey, I saw that our support team is actively looking into your support ticket Please follow up your ticket thanks.

Hi, please send these details to our support team they will check and guide you Thanks.

4543230

Hello, I shared the screenshot and details about the Elementor header issue (UAE header loading and Elementor Pro header not working), but I still haven’t received any reply. The issue is still unresolved — please check.

Please share details with the support team, and they will check and guide you. If you have already created a ticket, please share the ticket id so I can check the ticket status. Thanks

Hello Support Team,

This is another follow-up regarding my issue. I have already shared all the requested details including FTP and admin access in the support chat, but I have not received any update yet.

The WooCommerce activation problem is still unresolved and it is completely blocking my website work. Kindly check the ticket and update me on the progress or let me know if anything else is required from my side.

I would appreciate a prompt response.

I have shared all the required details (FTP + admin access) multiple days ago and also followed up several times, but I have not received any response and the issue remains unresolved.

Due to this, my website work is completely stuck. I request the support team to please respond and resolve the issue as soon as possible or at least provide a status update.

Waiting without any response is affecting my project timeline. Kindly look into this urgently.

Hi, I can see that our team is in contact with you and resolving your queries. Please follow your ticket. Thanks.

Hi,

1) Yes, you can allow free posting for new users by assigning them a free package when they register on your website.

2) Yes, freelancers can showcase their portfolios.

Regards

¿Si no es freelance no puede publicar un portfolio?

Otra duda, la plantilla lleva casi un año sin actualizarse, esto puede provocar problemas de seguridad, ¿va a seguir teniendo actualizaciones?

Only freelancers can post a portfolio.

We are preparing an update and will be available soon.

Regards

Hello, Please create a ticket and send details to our support team at https://scriptsbundle.ticksy.com/ they will guide you. Regards

Hello,

Thank you for your response.

This issue occurs specifically due to a compatibility conflict between your “Serviceness Validate” plugin, WooCommerce, and the active theme. When either WooCommerce or your plugin is deactivated, the website works normally, which confirms that this is not a server or configuration issue, but a code-level compatibility problem.

Since this is a normal theme/plugin conflict, I believe this can be reviewed and guided directly here by your team (for example, required hooks, filters, or known compatibility fixes), without needing to open a separate ticket.

Kindly let me know:

Whether this plugin is officially compatible with the latest WooCommerce versions

If there is any known fix, patch, or recommended configuration

Or if any specific WooCommerce setting or theme adjustment is required

Your guidance here would be very helpful, as this issue is affecting the live website.

Looking forward to your support.

Please communicate with the support team; they will guide you in detail.

Thanks

Hello, Please create a ticket and send details to our support team at https://scriptsbundle.ticksy.com/ they will guide you. Regards

Hello,

Thank you for your response.

This issue occurs specifically due to a compatibility conflict between your “Serviceness Validate” plugin, WooCommerce, and the active theme. When either WooCommerce or your plugin is deactivated, the website works normally, which confirms that this is not a server or configuration issue, but a code-level compatibility problem.

Since this is a normal theme/plugin conflict, I believe this can be reviewed and guided directly here by your team (for example, required hooks, filters, or known compatibility fixes), without needing to open a separate ticket.

Kindly let me know:

Whether this plugin is officially compatible with the latest WooCommerce versions

If there is any known fix, patch, or recommended configuration

Or if any specific WooCommerce setting or theme adjustment is required

Your guidance here would be very helpful, as this issue is affecting the live website.

Looking forward to your support.

Please communicate with the support team; they will guide you in detail.

Thanks

Hi,

1) Yes, you can add your code in the Child theme, and you will not lose anything while updating the theme.

2) Theme update is under testing with new home pages and job pages. It will be available soon. However, we no longer have apps.

3. qeuestion – if i will use child i will lose support for the theme?

No, theme support will be provided for the main theme not for child theme.

Please connect with the support team, they will check and guide you. Thanks

Hi, yes, these products are not available anymore. That has been removed due to the old structure and code deprecation. If you have, you can still use them.

Regards

Thanks for the update. I already purchased both the iOS and Android apps earlier, but now I’m unable to download them from my Envato account.

Since I have valid licenses, could you please guide me on how I can download the files again or get access to them?

Sorry, if products are deleted from CodeCanyon, there is no way to get them back. You can contact CodeCanyon support to get more details. Thanks

Hi, You can sell products using WooCommerce, but that is only for the Admin, not for the users. Regards

thanks, is it posible to show job listing discription on ads list?

Sorry, I didn’t get your question.

Hi, No. Candidates will only get a notification when they have subscribed to the job alert.

Hi,

Thank you for reaching out with your query.

Yes, the job posting option in Nokri is package-based. You can create subscription plans (monthly, quarterly, yearly, etc.) according to your requirements. Employers will need to purchase a plan at the time of registration or when posting a job.

For demo access, please use the details below on the sign-in page: https://jobs.nokriwp.com/signin/ Company Demo Account Email: peakstel@gmail.com Password: company123

If you have trouble logging in, try clearing your browser cache or using an incognito or private window.

Thanks,

Hey, that is a great suggestion to remove fake account creation. We will definitely look into it.

Regards

You can view candidates and Employers in the Users > All users section.

Please have a look.

https://prnt.sc/_8i3NZTgrHes

This is silly. candidates and Employers are the two basic objects in the theme. How come they don’t have a dedicated pages to moderate them. What If I need to edit, deactivate, send verification email again, or whatever to a particular candidate and Employer!!

Hi,

Thank you for your feedback. I completely understand your concern.

In the current setup, candidates and employers are managed through the Users > All Users section in the WordPress dashboard. From there, you can:

Edit user details (such as name, email, and role)

Change user roles (e.g., from candidate to employer or vice versa)

Deactivate or delete users.

Manually verify user email status, if required (resending a verification email isn’t available by default)

That said, I agree that a dedicated moderation panel for employers and candidates would enhance usability. While this isn’t built into the theme by default, I’ll share your feedback with our development team for future consideration.