82 comments found.
Hello there, I am interested for your theme but i would like to ask some useful info before purshasing your theme.
1) Does the theme fully support the multilingual plugin Polylang? I am interested for the greek language.
2) it’s a prepaid booked system? I am not interested just for booking request without connected with payment options. Does The appointment booking system operate with the woocommerce plugin? so i can install local card payment methods? after submitting the booking form, it goes on with the checkout page and the woocommerce payment options?
Thank you in advance, FirstWeb
How do you fix the permalinks? Right now, if you have procedures, it makes very odd permalinks:
/dt_spa_procedure/massage-therapy/
How do you get it to say /treaments/massage-therapy/ or /procedures/massage-therapy/?
Hi.,
You can not delete /dt_spa_procedure/ this slug in the procedure pages permalink; however, please refer to the option mentioned in the knowledge base link below to update the /dt_spa_procedure/ permalink. If you still have any questions regarding updating permalinks, feel free to let us know—we’re happy to assist you further.
https://docs.wedesignthemes.com/dt_articles/procedures-options-2/Thank you!
That has not changed the URL structure. I don’t understand why you couldn’t make it something more Google and user friendly to begin with.
Hi there,
Thank you for your feedback.
Kindly share your WordPress login credentials and FTP details with us at support@wedesignthemes.com.
Our team will investigate the issue and configure the URL structure according to your requirements.
Thank you for being so cooperative.
I wish that I knew that all of the pictures are going to be watermarked when installing the demo content. Most themes allow you to use the existing photos.
Hi there,
Thanks for contacting us.
We understand your concern.
The images included in the demo content are licensed for preview purposes only, which is why they are watermarked.
This is a common practice to comply with copyright restrictions.
You are welcome to replace these images with your own, or you can purchase the original licensed images from the respective stock photo providers if you wish to use them.
Please let us know and contact us directly at support@wedesignthemes.com so that we can share with you the image purchase link.
If you have any further queries, please feel free to reach us at.
Thank you.
Issue Appearing coming on the website on add to cart page show post code option please take a look.
https://mybrandplease.com/product/dead-sea-detox-bath-salts/Hi There.,
We have reviewed your site, and to provide the proper solution, kindly share your website’s WP and FTP login details via email at support@wedesignthemes.com so we can investigate the issue and assist you accordingly.
Thank you!
hey i’m noticing some inconsistencies with the appointment row….I’ve set both rows to white text color but it shows dark/black on another page…see here https://ibb.co/1KcRqnX on my acupuncture page, massage page, and tcm page but on the home page it’s white..see the settings https://ibb.co/VjLDqkp I’ve cleared the cache etc…what am i missing here?
Hi.,
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.dt-appointment-form-wrapper.vc_column_container { background-color: rgba(54, 45, 48, 0.9);}
Note: You can change the value as per your need.
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
hi there: how do we make the gift cards order so that it’s cheapest to most expensive? See image https://ibb.co/z8k1jcp why is the $50 ordered last? Where’s the logic and how do you order it so it’s lowest to highest or cheapest to most expensive?
Hi.,
We have resolved your query kindly check and let us know.
https://prnt.sc/2D65kl2QndT3Hope you’re satisfied with our support, we kindly request that you consider rating us. You can watch a video explaining the rating process here: [ https://youtu.be/bMTw_RFbk-A ]. We hope for a 5-star rating from your side.
Thank you!
hi there, i looked through the price boxes and the background placeholder image is not there, how do i remove it? see the image here: https://ibb.co/C6my5hz...where do I go to remove the background image in the price box(es)?
how do we change the colour of the button on our contact form to black? see image here: https://ibb.co/1ZLBXp5
Hi.,
Please navigate to Appearance -> Customize -> Additional CSS and add the following code into the textarea.
.wpcf7-form-control wpcf7-submit dt-sc-button{ background-color: #000000 !important;}
Thanks!!
hi there: I fail to see the “customize” feature in “appearance” see photo https://ibb.co/NVfqLbt please advise
Hi.,
We have made the changes as per your requirement.
Please have a look: https://prnt.sc/SzglbTfOJlLX
Hope you are happy with our support. Kindly rate us. Don’t forget to place your worthy ratings and leave an
amazing review in ThemeForest. We are awaiting 5-star ratings from your side. Have a look at the video
for the rating process.
https://youtu.be/bMTw_RFbk-AHoping for a 5-star rating from your end 
i updated the images to new ones and the names / text alignment messed up…it’s no longer aligned…see photo https://ibb.co/jrHkCsn how do we fix this?
Hi.,
Please ensure that the images in the professional team section are of the proper size. If the issue persists, please mail us your site (WP & FTP ) login credentials via the right bottom form located @ DesignThemes Support So that, we can check the issue and let you know.
You can send your request to us directly at this email support@wedesignthemes.com.
Thank you!
how do we remove the made by at the bottom? see photo: https://ibb.co/JRcRLs3
Hi.,
Please refer the option: https://docs.wedesignthemes.com/dt_articles/site-copyright/
Thank you!
hi there, i don’t have that option. It’s not there (see image) https://ibb.co/1M5qcbR where do I go?
Hi.,
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ DesignThemes Support So that, we can check the issue and let you know.
You can send your request directly to us via email at support@wedesignthemes.com.
Thank you!
The programmer has been struggling with the template for 1 week and the procedures part does not work. wp-bakery asked for an update, due to the urgency of the work we also bought it, $75, but it did not solve the problem. This is a crap template and there is not a single word in the description that WP-Bakery is the text editor, this is a complete deception!!! I want an immediate refund!
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
- Forbidden. Message seems to be spam.
What’s this please ? I am unable to write anything in your support website. Please this is urgent. How do I ask question when it shows “ Forbidden. Message seems to be spam. *“
Hello
Hi Madmenmarketingla.,
Kindly mail your queries to our email id support@wedesignthemes.com so that we will check and assist you with a better solution.
Thanks!!
My home page doesnt work, it looks like the layerslider doesnt work
PHP version 7.4. at 8.1 or 8 PHP also doesnt work
dt_sc_procedure_item style=”type2″ id=”6869″ color=”#62c052″ [dt_sc_procedure_item style=”type2″ id=”6847″ color=”#2fbeae”] title=”Body” tab_id=”def1496219431-2-50″] dt_sc_procedure_item style=”type2″ id=”6833″ color=”” [dt_sc_procedure_item style=”type2″ id=”6848″ color=”#62c052″] title=”Aroma” tab_id=”1496227533092-3-10″] dt_sc_procedure_item style=”type2″ id=”6870″ color=”#2fbeae” [dt_sc_procedure_item style=”type2″ id=”6867″ color=”#62c052″]Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Theme is not working the way you showed in the demo. Please help
Also when I try to contact you through your support system, it shows A timeout occurred Error code 524. Please help. This is very urgent. Thank you
We need refund. This is very urgent so we bought another theme. Please cancel this theme licence and refund. Thank you
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
There is a problem activating DesignThemes Doctor Addon
Plugin could not be activated because it triggered a fatal error. Parse error: syntax error, unexpected token “readonly”, expecting “)” in /homepages/10/d955222605/htdocs/clickandbuilds/VitalityMassage/wp-content/plugins/designthemes-doctor-addon/utils.php on line 702
Please advise fix?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
hello There, I like you theme but I need to see if it fits in with our bookings ways, would you have a demo backend link for you booking system? Also would it be possible to add a members zone where clients can log in and see things related to their plan? Many Tanks Andrea
Hi.,
Thanks for contacting us and showing interest in our theme.
Sorry for the inconvenience we do not have the demo request option for this theme. kindly share with us your exact requirement in detail with some screenshots or short video recordings so that we can check and let you know.
Thank you!
Hello, Plugin DesignThemes Core Features Plugin & DesignThemes Doctor Addon plugin not installing.
An error occurred while installing DesignThemes Core Features Plugin: Download failed. Not Found.
An error occurred while installing DesignThemes Doctor Addon: Download failed. Not Found.
How can i fix this?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi, I wanted to find out what Booking Plugin are you using for this Theme ? I wanted to find out if i’s connected to Google Calander?
Hi.,
Thank you for contacting us.
1) We cannot verify your purchase code since you don’t have a buyer badge for your comment. Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
2) Ultimate Booking Manager : https://wordpress.org/plugins/dt-booking-manager/
More detail : https://youtu.be/uNwRAoA3Kos
Regards., DesignThemes Support.
Is this support WP5.9.1 and WooCommerrce 6.2.1 ?!
Hi.,
There are no issues while installing Nature Spa on latest version of WordPress and WooCommerce, please make sure that you are using latest version of theme that is 2.6 in this case
Thanks
hi, Is it possible to add online payment functionality after booking?
