Hello,

I tried to activate my license, and it says invalid. I have opened a ticket already. Please treat it as urgent.

Hello, We are writing to report critical issues we are experiencing with the Upstudy theme purchased through ThemeForest. After launching the theme, it is not functioning correctly and is preventing us from gaining access. Specifically, we are encountering the following errors: Error 404 (Page Not Found) when attempting to access key theme pages and components Error 408 (Request Timeout) occurring intermittently during theme loading and access attempts These errors are occurring immediately upon launch and are blocking normal use of the theme. At this time, we are unable to properly access or operate the theme as intended. To clarify: The theme was installed according to standard instructions The errors persist despite basic troubleshooting The issue appears to be theme-related, as access problems began after activation We would appreciate it if your team could: Investigate the cause of these 404 and 408 errors Advise whether this is a known issue with the current version of Upstudy Provide guidance or a fix so we can regain full access and functionality This matter is time-sensitive, as the theme has already been launched and is currently impacting our ability to proceed. Thank you in advance for your assistance. We look forward to your guidance and resolution.

I have purchased your theme I like your Classic Course theme but in import demo there is no option for Classic Course theme please provide me demo content of Classic Course theme

Hi!

Nice theme and I just have one question. Would this work with BuddyPress addon? Currently using a theme with LearnDash and BuddyPress and wanting to upgrade theme.

Thank you!

i installed this theeme but website showing empty no designs. just header only

Cannot edit posts after WordPress 6.9 update

Hello,

I’m experiencing an issue with the Upstudy theme after updating WordPress to version 6.9. I cannot edit posts in the block editor unless I switch to a default WordPress theme (e.g., Twenty Twenty-Three).

When using Upstudy, the browser console shows the following JavaScript errors:

Uncaught TypeError: Hn.__unstableMotion.create is not a function <anonymous> https://*****/wp-includes/js/dist/editor.min.js:14 <anonymous> https://*****/wp-includes/js/dist/editor.min.js:14 <anonymous> https://*****/wp-includes/js/dist/editor.min.js:14 editor.min.js:14:70928

Uncaught TypeError: can’t convert undefined to object <anonymous> wp-editor-js-after:240 post.php:240:8

Uncaught Error: Cannot unlock an undefined object. i https://*****/wp-includes/js/dist/private-apis.min.js:2 <anonymous> https://*****/wp-includes/js/dist/edit-post.min.js:2 <anonymous> https://*****/wp-includes/js/dist/edit-post.min.js:2 private-apis.min.js:2:2528

Uncaught TypeError: can’t access property “initializeEditor”, wp.editPost is undefined _wpLoadBlockEditor wp-edit-post-js-after:2311 d jQuery _wpLoadBlockEditor wp-edit-post-js-after:2310 <anonymous> wp-edit-post-js-after:2309 <anonymous> wp-edit-post-js-after:2314

It seems that some JavaScript in the theme conflicts with the updated WordPress block editor.

Could you please advise how to resolve this issue?

Thank you,

Just bought your theme. But could not find any page for List of tutors or where they can sorted or filtered for a subject or course? Please advise

Hi! I accidently bought 2 themes, and I dont need the second one. Can you please provide a step by step instruction, how to refund the product?

Thank you in advance!

Hi, how do I refund a product?

Dear Sir,

I have getting few query. Please reply with answer for my better understanding.

Q1. I unable to set Razorpay payment. How can i link?

Q2. Not understanding “Mega Menu”?

Q3. Getting zoom error “Invalid assess token” ?

Q4. Contact Form 7 not display. Where I can receive any massage. And If any need for more create form so, how can get create and get short code for paste?

Q5. Getting Many page of same action, I am confused How can i operate ?

Q6. What is the different between many types of demo? Is this same or different ,If different, so, what is different?

Q7 While I had purchase getting many types of facility but I need at lest basic for support this course but write know only 2 or 3 is fulfillment and getting need for more payment for basic need.?

Sir,

Q1. Is this possible for protect video means not be copy or download from this them, therefor I have purchased that this shall be protect?

Because I have tried, When I have right click on video then getting option for video’s copy link or etc.

Q2. If I have customized with few code so, this would be not effected by when them update you.?

Please suggest or correct these above 2 question.

When I edit my page in Elementor, if i scroll down to the widgets, i can’t find Upstudy. Is that normal? Is there a solution for that?

Hi! I accidently bought 2 licenses. One with 6 month support, one with 12. Can I refund the second one please? Thank you in advance!

Hey, I love your theme, but I’m still not sure about the licenses. Could you please clarify if I can use it with a Regular License for the following cases?

a) Presenting my live Zoom courses, selling them via an external PayPal link, and then giving the course later externally on Zoom.

b) Presenting my live Zoom courses, selling them via my internal website shop, and then giving the course later externally on Zoom.

c) Presenting my pre-recorded courses, selling them via my internal website shop, and giving customers automatic access after payment to an external platform where the course is hosted.

d) Presenting my pre-recorded courses, selling them via my internal website shop, and giving customers automatic access after payment to the internal Tutor LMS area that comes with your template.

So, in no case is access to the whole website or a part of it is behind a paywall, because the courses are actually hosted on Tutor LMS (or externally), not directly within the website template itself. Is that correct?

Dear Support Team,

I’m using the UpStudy Education WordPress theme with an active license. and I am writing to report two issues I am currently experiencing:

1. Demo Template Layout Issue: The demo template layout appears broken and does not match the example/preview shown. The layout is distorted and differs significantly from what was displayed in the demo.

2.Missing Upstudy Element Addon: The Upstudy element addon is not appearing in Elementor. I cannot find or access this addon in my Elementor panel.

Could you please assist me in resolving these issues? Any guidance on how to fix the template layout and enable the missing addon would be greatly appreciated.

Thank you for your assistance.

Hello,

I’m using the UpStudy Education WordPress theme with an active license.

The issue occurs only when activating the child theme — plugins like Join.chat and Click to Chat don’t display the WhatsApp floating button.

When I switch back to the parent theme, everything works perfectly.

It seems that the child theme doesn’t trigger the wp_footer() hook, so those chat scripts are not loading.

Could you please confirm what needs to be added or adjusted in the child theme files (footer.php, functions.php, etc.) to make it work correctly like the parent theme?

Thank you very much for your help.

If I purchase a theme (upstudy-education-wordpress-theme) and first use it on a demo website (for example: demo.example.com) for development or preview purposes, and later move the same theme to the final live website (for example: example.com), is that considered acceptable under the same license?

Also, if the original client decides not to continue with that project, can I reuse the same theme license for another client or domain, or would I need to purchase a new license in that case?

Hi, does this theme support RTL in all demos and Elementor widgets? Are all demo pages created with Elementor? Also, if there are any issues, do you provide good support and resolve problems effectively?

I’m trying to set up the Tutor LMS theme, but there’s a problem — the login redirect takes me to wp-admin, and it doesn’t seem to connect properly between the theme and Tutor LMS. What could be causing this issue, how can it be fixed, and why doesn’t Tutor LMS have its own login page?

We have some 404 error issues with some fonts. Please check this page after clicking the gallery.