2179 comments found.
does it support WP 6.9 and WooCommerce 9.8.6/10 version?
Hi, yes for both.
Hej Guys, me again! We are trying to add a ‘currency switcher widget’ in the Mr Tailor web-shop, using the one given by Wordpress or Woocommerce – not sure. The best would be to have the possibility to place it in the header next to the cart icon, but at the moment the only location we can place it are footer area, page sidebar or shop sidebar.
Do you have any advices about how to have this opportunity as well!!?
Thank you !
Hi, please contact our support team here: https://getbowtied.com/support/
Cheers!
Hey there, I have a question. I am thinking to buy this theme, but while checking the information, I have seen that you give the possibility to have the theme active only in one domain.
So my question is, if I buy it and installed it on my domain, and then I create a copy of my website in staging environment, will it give me problem of visualization?
Thanks Valeria
Hi Valeria,
You can absolutely do that without any problems. You’ll just need to activate your license on your main (live) website. Your staging environment will still work normally and won’t cause any visualization issues.
Cheers!
Thanks! I do have another doubt.
The fact is that I used your theme after downloaded in the 2022 during the campaign “free theme of the month”, but I of course didn’t get the updates. So I just bought the theme again – I think is it also fair for your work – and I want to insert my license key to activate the license and receive updates.
If I do this process in the staging environment, to test how the website looks, Will I have problem to transfer the website on the production site? Or to do the same process in my production site?
Cheers 
Thank you so much, Valeria!
And great choice on upgrading, we really appreciate your support.
Yes, you can absolutely activate the license on your staging environment first to test everything safely.
Once you’re happy with the results and ready to go live, you can simply unlink the license from staging and then activate it on your production site.
Cheers!
My licence is expired, but i can download update on themeforest, why i can’t install them ? Do i need to renew my licence to be able to manually update theme files ????
Hi there,
You only need an active support period for automatic or one-click updates directly from your WordPress dashboard.
If you prefer to update the theme manually, you don’t need to renew your license – you can simply download the latest version from your ThemeForest account and replace the theme files via FTP or the WordPress admin panel.
Cheers!
Hi there,
I’m writing to you as a long-time, happy user of your Mr. Tailor theme. I understand you are making changes to your business model, and that’s perfectly understandable.
However, since the very last theme update, I am receiving a persistent message on my dashboard:
“No Licence. A license key is required to use Mr. Tailor theme. The theme cannot be updated, no support access. Your Mr. Tailor theme requires a valid license key. Activate your license to access built-in updates and priority support.”
Following these instructions, I took my original purchase code from ThemeForest and pasted it into the designated field. In return, I received this error message:
“License Error. This purchase code is already active on “misterolsen.com”. To use this license on your current domain, please deactivate it first from the original site or buy another license for this site. Need help? How to resolve this: 1. Log in to the WordPress admin of the original site; 2. Navigate to Theme Dashboard > License; 3. Click the “Deactivate License” button. Return to this site and try activating the license again. If you no longer have access to the original site, please contact support for assistance.”
Here is the critical problem: I am on the “original website”. This purchase code has been active on this exact domain since 2015. The theme is incorrectly identifying its own site as a new, unauthorized domain, and I am stuck in a loop.
I have read your new policy regarding updates. I understand that:
- A regular license is for lifetime use.
- Automatic updates are now available only with an active support period.
- Manual updates are always available by downloading from ThemeForest.
My issue is not about the automatic updates. My issue is that this new license validation error, which only appeared after your last update, is preventing the theme from recognizing its valid, long-standing license.
The error message tells me to contact support to resolve this. However, my support period has expired. It seems unfair to require me to purchase a support renewal just to fix a license activation bug that appears to have been caused by the theme’s update itself.
This isn’t a request for customization help or new features; it’s a request to fix what seems to be a validation error.
Could you please assist me in getting my theme to recognize its valid license on my website again?
Thank you for your help.
Hi,
Thank you for the detailed information.
We have unlinked your license. Please activate it again on your domain.
Cheers!
Hola, ¿por qué no está incluido el ícono social de TikTok?
Hi there, 2 questions: - How can I update the WPBakery Page Builder? It doesn’t appear in the plugin section in the backend, and I don’t find any reference to that in your documentation
- since some month, there is permanently a warning dot in the MrTailor/license section. even If I say that I don’t want the professional plan, I just want to keep this theme like I always did for about 10 years now. How do I remove this warning?
TIA
Hi there, thanks for reaching out!
To update WPBakery Page Builder, please go to your Dashboard > Mr Tailor > Plugins and run the update from there.
Regarding the warning dot in Mr Tailor > License, please make sure your support license is renewed. Once it’s active, the warning will disappear.
Cheers!
Hi, the last update 7.0.8 erase and didn’t recognize my purchase code / license anymore.
Had to downgrade to 6.7 …
Hi, please update to the latest version and activate your purchase code. Cheers!
My purchase code is activated since 2019 January …
I re-activated the purchase code, then upgrade to the latest version. Same warning message :
Your Mr. Tailor theme is currently operating without a valid license key.
To avoid any disruptions to your website, your theme requires a valid license key.
Security Risk: Without a valid license, your website may be exposed to vulnerabilities.
Hey there! Just a quick note — this is actually the first time we’re asking our customers to activate their purchase code. We’ve never required it before, so thanks for your understanding! Please go ahead and activate it on your site when you can. Cheers!
Thanks, i did. It works with the old version but there’s an error message with the latest, unfortunately.
Unable to reach the license server/ask to Check my internet connection.
Hi, question is there a way to change the pop-up for “Please select some product options before adding this product to your cart.” for the variable products?
Hi!
Please contact our support team:
https://getbowtied.com/support/They’ll be able to guide you for your specific setup.
Cheers!
since the latest update, woocommerce switched partially to english, my website is in french. how to fixe ?
Hi,
Thanks for bringing this to our attention.
Since the recent update shouldn’t affect your site’s translations, one of our devs must take a look to investigate why your WooCommerce display has partially switched to English.
https://getbowtied.com/support/Cheers!
support expired….
You’ll find all the necessary steps to renew your support subscription there.
Let us know if you need any additional guidance!
Cheers!
i dont want to renew the support, there is a problem with woocommerce languages since the latest update, this broke some features on my website
After updating to the newest woocommerce version, the cart side panel opens completely blank. Also two files in the system status show as outdated: mrtailor/woocommerce/content-product.php mrtailor/woocommerce/global/quantity-input.php
Site: foliobooks.pl When are you planing on updating that?
Thanks for letting us know! Version 6.0 should address these issues, so please ensure it’s fully updated. If you still face problems, we’d be happy to help further!
Cheers!
Thank you for a fast update! Cheers!
Thank you so much!
Great looking theme. What is the “free file of the month” all about?
Thank you! We’re glad you like the theme.
The “Free File of the Month” was a special campaign where users could download selected files for free for a limited time. However, that promotion has ended.
If you have any other questions or need help choosing the right theme or product, feel free to reach out!
hi, thank you for template, how can I do appear the slider in the top of blog, like the template demo? in the documentation no see this setting . https://mrtailor-demo.getbowtied.com/blog/
@Zahidrangrez and others if you get the CSS file missing error, keep extracting the ZIP file until you reach a folder named “Theme Files” pic mrtailor.zip inside this folder to install and you will have it all in place.
Installed the theme, but it shows css elements from the last theme , am I missing something ? New to this, please someone help. My website is at http://designbytes.in/
I got an error while installing this theme. Please fix this issue ASAP.
“Installing theme from uploaded file: themeforest-7292110-mr-tailor-responsive-woocommerce-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.”
Hi, please read this article:
https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorCheers!
Size variation option not available for the customer for shoes and shirt?
Social Icons disappeared after upgrading to 5.5…how can I add them back?
Hi, just install/activate Mr Tailor Extender Plugin.
done…now works!
Great!
Can you please update Twitter = X icon?!
Hi,
The icon has been updated in the latest versions of the Mr. Tailor Theme and Mr. Tailor Extender Plugin. Feel free to grab them whenever you’re ready.
Cheers!
Hi, I’ve just recently noticed that when I click on the cart icon in the header the side bar that opens up is just black, no cart information at all. I see this has been a problem with others before. Is there a quick way to fix this? I don’t really want to spend $100AUD for another 6 months of support when it’s not really my fault that the theme isn’t working properly. Thanks.
Hi, please contact our support team is here: https://getbowtied.com/support/
Cheers!
But it says I have to purchase more support?? I don’t feel I should have to because I’m quite a capable web designer, it’s your theme that is glitching.
Hi,
Please check our demo at https://mrtailor-demo.getbowtied.com/. This is how it should work. If your experience is different, a developer should take a look. We can assist you further through our support.
Cheers!
Hi, How do I change the user-scalable=no tag in the beginning of the header? where it shows: <meta name=”viewport” content=”width=device-width, initial-scale=1.0, maximum-scale=1.0, user-scalable=no” /
I tried including a different code it in the Customising/ Additional JS / Header JavaScript Code And it let’s me add it, but it doesn’t erase the previous code, so it doesn’t resolve the PageSpeed Insights result.
thanks
I can’t get passe to your support… you only support if I have a subscription? These seems to be a problem for everybody that has the theme, not a particular support issue
Hi, yes, you need support subscription to reach our support team, thank you! Extend you support here: https://themeforest.net/item/mr-tailor-responsive-woocommerce-theme/7292110
Cheers!