433 comments found.
I have this theme for a long time. So I updated the theme to the latest version, but having issues on single product page. It’s because of woocommerce latest version compatibility. I will really appreciate if you could help me on this issue. Thanks!
Hello,
Thank you for using our theme! Current version of the theme is compatible with the latest version of WooCommerce.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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How to Edit Copyright’s Note, Below the Footer
How to Clear the Cache – Site is Not updating in Real-Time. Waiting at least 1 Day to See the Changes in Frontend
Hello,
The copyright text should be located in “Footer Bottom Left” widget area in Appearance > Widgets. Since the text is white, please make sure to click on the widget in order for editor to appear.
In case you’re using cache plugin, please deactivate it. When cache plugin is activated, cashed .css and .js files display instead of updated ones, and it looks like the changes you’ve made aren’t applying. It’s recommended that cache plugin stays deactivated while the site is still in the development stage.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Hi, I purchased this theme earlier and activated the license on a domain that has now expired and is no longer in use. I need to move the license to a new domain, but I am unable to deactivate it because the previous website is no longer accessible.
Could you please reset the license activation on your end?
Thank you.
Hello,
Thank you for choosing our theme!
We deregistered the purchase code for you. You should be able to register the theme now.
You also have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
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Thank you, Mikado team. I am pleased with your quick solution.
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Hi Dear,
I have purchased the theme but plugin license are missing from it
Hello,
Thank you for choosing our theme.
The plugins that you got after the purchase are called bundled and we, as theme authors, have purchased an extended license for them. That means you don’t have to activate them and they’ll work for you regardless of that.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon. Some plugins may ask for a purchase code for registration/activation once installed, however, you can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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HI, having this theme for a longer time and now, after updates the slider is not working properly…Can you help me out? Unfortunately i have to renew my support once more, but maybe you can help me out this time without… Will there also be a new theme update? Thanks Eric
Hello,
First, please navigate to Appearance > Install Plugins and check if you updated all of the plugins listed there. It is important to update Mikado Core to the latest version (1.5.1 at the moment).
In case you need further assistance please contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Hi, i uploaded the themes extracted from the zip file via the WordPress admin panel. In the “Wellspring Dashboard” section of the admin panel, under the registration section, I entered the purchase code and email address you provided. When I click “Register Theme,” the message “please wait” appears, and it just stays there. I don’t receive any errors or warnings.
Additionally, even though the Mikado Core plugin is installed, the “Mikado Option” section does not appear in the left admin panel.
Can you help us on this?
Hello,
Please take a look at this article.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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As given in the link :
- The permalinks have been updated, but we couldn’t reach a solution. - The .htaccess file was deleted, but again, no solution was found. - We are using Hostgator as our hosting provider. - The WP Rest API is enabled.
We have tried all the solutions you provided, but we still haven’t been able to resolve the issue. Also, as our support has expired and we think that this is a theme issue we would appreciate your assistance.
Hello,
Please contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.
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Hello, I’m using this theme with Woocommerce, on single page product on the title section of the page there is the Website / Product name, I would like to add also the Category (with link) in between to this navigation item, how?
Hello,
Unfortunately, there is no option to modify those breadcrumb links. They are defined in the template files, and in that case, you will need to modify the template files if you want to make such changes.
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thanks are you referring to the woocommerce or theme templates? can you point me exactly to which file?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, or contact us through this email, include your purchase code in the email, and one of our support agents will provide more info.
Support
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Found it… thanks!
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Hello, the page templates that I save do not load up properly when I try to create a new page and load the template. It seems like the template degenerates with each iteration that I load. Appreciate your help.
No worries. I figured it out. cheers
Hello,
We are glad that you’ve managed to resolve this in the meantime.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
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Hello,
Thank you for using our theme!
We couldn’t reproduce this on our end.
You can navigate to Settings > Permalinks, try to set “Post Name” option for permalink structure and save changes.
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I have done a lot of testing and I have found that in Blog Masonry with Standard Pagination that the theme will not display page two on the Blog with 10 posts, but will display the second page with 11 posts. With 13 posts it will display the second page but give a 404 for the third page. Pagination Load More and Infinite Scroll were not working either with these tests. WordPress 6.6.2 PHP 8.3.6 Wellspring 2.7 All plugins and themes are up to date.
Hi,
Please submit a ticket at our Help Center or contact us through this email and include your purchase code in the email. Our support agents will check this and assist you.
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Thank you for taking the time to help, your support is greatly appreciated. For others with this issue, we were able to find that the WordPress settings for “Blog pages show at most” under Reading is set to 10 by default, but this must match the number of posts set to display in the Mikado settings on the blog page itself.
Thanks again 
Hello,
Thank you for your feedback!
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Hallo. I tried to update my Wellspring from 2.6. to 2.7. Mikado Core is also updated. But my site shows a critical error. I received details on the type of error via email.How can I solve this? Thank you.
Hello,
When updating theme and bundled plugins we recommend following instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Please restore the backup of your site prior to update and try to update theme once more by following instructions in the article.
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Having trouble to register/activate the theme, please reply me email (request: 273004)
Hello,
Thank you for reaching us!
We’ve checked and we see that your ticket was updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Can someone please contact me. I have purchased a license but it keeps telling me that it is activated on another domain…. I just want to get what I paid for.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
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I updated Wellspring to Version 2.6. I am using wellspring on a clients project since 2019. Since I updated the plugin, I have a notification in my dashboard saying: Your copy of the theme has not been activated. Please navigate to Wellspring Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options. When I click on the link, I get notified, that I have no permission to access the dashboard. I have no option to reenter the license code. I am using WP Bakery. Is this message caused by elementor version?
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve updated Mikado Core plugin to it’s current 1.5 version.
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Hello! One of the plugins (Timetable Responsive Schedule For WordPress) is causing an error in the backend. There is an updated version of this plugin that resolves the issue. Would you be so kind and send me the updated version of the plugin? Thank you for your assistance.
Hello,
You should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Ok, just sent and Email with the purchase code and requsted an updated version of the plugin. Thank you!
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Hi there,
I noticed this theme has not been updated in just over a year. This seems a long time? Are there any updates planned? Is this template still fully functional? Are the plugins that are included, the latest versions etc?
Many thanks, Mike
Hi there,
Thanks for writing in! The theme is fully functional and it will be updated as soon as possible. When it comes to the bundled plugins you can always, until the update is release, ask our support team to provide you with the latest versions of the plugins.
We hope this helped and let us know if you have any additional questions.
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Hi,
after updating the theme, i see many “[mkdf_” tags, instead of content, in the front end of the site, why?
Let me know.
Thank you.
Hello,
Please navigate to Appearance > Install Plugins and check if Mikado Core is also updated. It is important to also update Mikado Core when the theme is updated.
Also, please make sure that your purchase code is registered in theme’s dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello, I want to process to the Theme Activation and Registration but when I click on the link it tells me ‘Sorry, you are not allowed to access this page’.
I need help to fix this issue so I can go ahead to build my website. Thanks
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve installed and activated plugins listed there. It is important to install plugins one by one and once you install Mikado Core plugin you will have access to the registration page.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Ok thanks it is working now, but I still can’t register the template because it says: Code is already registered for other domain. A while ago I have been testing this template with a subdomain then I erased it and never use it. I even do not have the main domain anymore. How could we refresh the access so I could finally make the website! Thanks
You’re welcome.
We have deregistered the purchase code for you. You should be able to register the theme now.
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Hi again! It of course worked and was able to register the theme. But I convert my website in multisites to have the English and French version. I use the sub-domain method and have different wordpress dashboards, how can I register the template for my sub-domains? Thanks a lot!
Hi,
Please contact us through this email and our support agents will assist you. In this email you should include your purchase code, full url of your main domain and full urls of your subdomains.
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Hello,
I sent an email with all info but I am still waiting to activate the theme for my 2 subdomains so I can keep working on my English and French web version!
How long it is gonna take? I am waiting since last Friday 
and I am losing so much time… I will really appreciate if you could help me to make things faster! Have a good day
Super!!! Now I can keep going, thank very much to make it faster! have a great day!
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hi
Hallo! I have updated to 2.6, . Unfortunately the theme does NOT run with PHP 8.0. Is it going to be fixed/ When will this be fixed? Below are the error messages: Kind regards, Jochen
Warning: The magic method Vc_Manager::__wakeup() must have public visibility in /homepages/2/d663648744/htdocs/Body Attention/wp-content/plugins/js_composer/include/classes/core/class-vc-manager.php on line 203Warning: The magic method MikadoCore\CPT\Portfolio\Lib\PortfolioQuery::__wakeup() must have public visibility in /homepages/2/d663648744/htdocs/Body Attention/wp-content/plugins/mikado-core/post-types/portfolio/lib/portfolio-query.php on line 19
Warning: The magic method MikadoCore\CPT\PostTypesRegister::__wakeup() must have public visibility in /homepages/2/d663648744/htdocs/Body Attention/wp-content/plugins/mikado-core/post-types/post-types-register.php on line 28
Warning: The magic method MikadoCore\Lib\ShortcodeLoader::__wakeup() must have public visibility in /homepages/2/d663648744/htdocs/Body Attention/wp-content/plugins/mikado-core/lib/shortcode-loader.php on line 31
Warning: The magic method Wellspring\Modules\Shortcodes\Lib\ShortcodeLoader::__wakeup() must have public visibility in /homepages/2/d663648744/htdocs/Body Attention/wp-content/plugins/mikado-core/shortcodes/lib/shortcode-loader.php on line 76
Fatal error: Array and string offset access syntax with curly braces is no longer supported in /homepages/2/d663648744/htdocs/Body Attention/wp-content/plugins/mikado-core/core-dashboard/sub-pages/import/import.php on line 283
I found a way to fix it (updating the mikado core plugin). Sorry for the inconvenience.
Hi there,
Glad to hear this is resolved!
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Hi, is the new version php8 ready? Do i have to buy a new license to get the update or is it enough to renew my support again…? Thanks Eric
Hi there,
The latest theme version 2.6 is PHP8 ready and you can simply update your theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. You do not need to extend support in order to update the theme, you simply need to download the latest theme files from the account the theme is purchased and you can follow the update procedure that we provided.
Thanks.
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