383 comments found.
Hi, my client purchased this theme and it says PSD included but they are nowhere to be found. Where can I get them so that I can modify the theme and have her validate the changes ?
Please, open support ticket here : https://themewinter.ticksy.com/submit/
Regards.
Hello,
May i know how to remove my license from all previously linked websites? i forgot which website i used for my license. is there any control panel i can login to do that?
Regards
Hi,
We’ve already replied to your email regarding this issue. Could you please check your inbox and let us know your update after reviewing it?
Best regards
GREAT! Thanks for your help, i’m back to live now! a big thanks for your all!
Hi Omchilin,
That’s great to hear! So glad everything is working smoothly. Thanks for your kind words!
Best regards
I am not able to edit the University template. Every changes i make do not reflect. I need your help
Hi,
Thank you for contacting us. It seems to be a caching issue. Could you please clear your site and server cache and then check again?
If you continue to experience the issue, please open a support ticket here: https://themewinter.ticksy.com or email us at team.themewinter@gmail.com.
Our team will take further steps to resolve the issue.
Regards
I have cleared the cache, but the issue is persisting.
Hi,
In this case, we need to check the issue from our side. We have already reviewed your email and replied. Kindly check your inbox and let us know the update.
Best regards
What is the username and login password for the DEMO site. It wont let me log in and I want to see the teacher and student dashboard before purchase
Hi,
Thank you for your interest. We don’t provide a demo login option. However, our theme manages course-related features with popular LMS plugins such as LearnPress, Tutor LMS, and LearnDash. You can install and test these plugins on your own site to see exactly how the teacher and student dashboards work with our theme.
Regards
Hi, I bought this template long time ago and put my website up and running. After a while, my website wasn’t updated regularly and therefore my hosting got cancelled. Now that I want to upload the demo site, I can’t use the same Theme Activation Key. How can I solve this? Do I need to re-buy a new Key?
Hi,
Thank you very much for reaching out to us.
No, you don’t need to purchase the key again. Please, open a support ticket here: https://themewinter.ticksy.com/submit or email here: team.themewinter@gmail.com with details.
Our team will review it and get back to you with a solution as soon as possible.
Best regards
I just wrote an email, than you very much for your fast response and support.
Hi,
We have sent you another email. Kindly check and let us know your update.
Best regards
Thanks for taking the time, even thought my extended support is expired. I read your email but still my situation is not fixed, and I can’t open a support ticket.
The theme Mixtape (which I also bought) has another license number, and I managed to activate that one. But from the theme Turitor, still my license number has no many activations left (even though is different from the other theme). I hope I was able to explain myself, It is becoming something a bit complicated.
Thank you.
Hi,
Thanks for your message, and I understand the confusion.
To clarify, one license is valid for only one domain. For multiple domain usage, you’ll need to purchase multiple licenses.
If a license is not properly deactivated from an old domain, it can’t be activated on a new one. But no worries — I’ve now deactivated the license for you. You should be able to activate it on your preferred domain without issue.
For future use, please make sure to properly deactivate the license from your site before moving it to another domain.
Best regards
Good morning,
I would like to know if the theme supports certain features required for the purchasing process. My client wants to sell courses and is requesting the following:
Support for multi-currency functionality.
The ability to change the payment method depending on the selected currency, as the currency is country-specific. For example: Argentine peso, Colombian peso, Mexican peso, and US dollar. In this case, the system should allow using a Colombian payment gateway for Colombian pesos, a Mexican gateway for Mexican pesos, and so on.
Integration with a forum system or plugin.
A way to prevent course videos from being recorded or downloaded.
Confirmation that an LMS (Learning Management System) is included with the theme purchase, or if an additional plugin is required.
So, I’d like to know if the theme includes these features or if it is compatible with any extensions that can provide this functionality without affecting the theme’s core performance.
Hi,
Thanks for your queries. In our theme, course management handle through popular LMS plugins like LearnPress, Tutor LMS, or LearnDash. You can use any of these based on your needs.
1. The features you mentioned (multi-currency, currency-based payment gateways, video protection, etc.) are not built into the theme. 2. We include only the free version of the LMS plugin. For advanced features, you’ll need to purchase the pro version of the LMS separately.
Next Steps: 1. Choose your preferred LMS plugin and upgrade to its pro version if needed. 2. Use WooCommerce + a multi-currency plugin to manage payments in different currencies. 3.Use BuddyPress for forum integration. 4. Use a secure video hosting service like VdoCipher or Vimeo Pro for video protection.
Please note that these third-party plugins and services are not compatibility checked or managed by the theme. You will need to install, configure, and manage them yourself. Hope you understand.
Best regards
Curious if this theme comes with Figma files so that we can adjust the designs in real time? Or can they be purchased? Thank you!
Hi,
Thank you very much for reaching out to us. Sorry, we don’t sell the Figma file. You need to purchase the WordPress theme.
Regards
Hi,
I have 2 questions that need your confirmation before purchasing:
1) Please let me know if I buy your theme. Can I set the courses to display in the same Style as on the Home 5 home page when I use the LearnDash Plugin?
2) And, I see the course detail page Demo when you use the LearnDash Plugin: https://demo-themewinter.com/turitor/learndash/courses/antiquities-trafficking-and-art-crime/ It doesn’t look as professional as when you Demo using the LearnPress Plugin: https://demo-themewinter.com/turitor/course/fundamentals-of-music-theory-learn/ (lacks much necessary information to help students grasp the course, such as: Duration; Lectures; Skill level; Pass parcentages…)
So in case I use the LearDash Plugin, can you help me adjust it so that the course details page displays the course components and information professionally like when using the LearnPress Plugin?
Regrards,
Hi,
1. Our Demo Home 5 uses the LearnPress plugin, so you cannot use this demo layout for the LearnDash plugin. However, we have a LearnDash Classic demo. Please check the demo link: https://demo-themewinter.com/turitor/learndash-classic/
2. If you want to customize the demo template or widget to display specific information, it will be your responsibility. Unfortunately, we do not provide support for customization work.
Best Regards
Thank you for your feedback!
Would you mind if sharing with me a few of your typical customer website addresses that have used your theme with LearnDash Plugin?
Best regards,
Hi,
Thank you for your inquiry! Unfortunately, due to security and privacy concerns, we are unable to share specific customer website addresses here. Please check our demo pages from here: https://demo-themewinter.com/turitor/learndash/.
Best regards
Hi, please Resset my Key. THX
Hi,
Please, open a support ticket here: https://themewinter.ticksy.com/submit/ or email here: team.themewinter@gmail.com with details.
Regards
PREBUY QUESTIONS; Good day, great theme, Can i achieve these on your theme? 1.pls can users register and login,? 2 Users can land on a dashboard where they can take pay to take exams, when passed, certificate will be autogenerated ? 3. Also on users dashboard, they should be able to view certificate, retake exam if failed? 4. can certificate be verified by anyone by inputting the unique certificate ID number on the website?
Hi,
For course management, we are using Learnpress, Learndash, and Tutor LMS plugins. So, you can use any of them.
Yes, every user can register and log in. Please check the screenshot: https://prnt.sc/amU9BbVRtAsp.
The features you have described, need to use learnpress addons. You may check those add-ons of Learnpress: https://thimpress.com/product/certificates-add-on-for-learnpress/, https://thimpress.com/product/woocommerce-add-on-for-learnpress/.
Regards
Hi,
I just came to this page after a long time to discovered that this theme has actually updated from what I have. So why is this update not reflecting on WP theme section just like other themes ? Also, any documentation on how to update my theme? Honestly the old version is giving lots of issues.
Okay, Got it. I added envanto plugin to get the update.
Now I tried activating the theme but it says “No activations left”. What does this means? Could you pls reset my activation key?
Thank you.
Hi,
Your license was activated on another site. You have to deactivate the license from the old domain to activate it in the new domain. You may follow the documentation on how to deactivate the license from your account. Link here: https://support.themewinter.com/docs/themes/docs/license-activation/#0-toc-title.
After that, you will be able to activate it. For further assistance, open a support ticket here: https://themewinter.ticksy.com/submit/.
Regards
I bought this theme and having issue installing the demos. I submitted a ticket and didn’t receive any response.
Hi,
Sorry, we couldn’t reply to you for the weekly holiday. We have replied to your ticket now. Please check and let us know the update.
Regards
Hi there! There’s a “The preview could not be loaded” error when opening Course page in Elementor. Any suggestions?
Hi,
Sorry for the inconvenience. We have checked our local environment but the course page with elementor is working fine. Please open a support ticket here:https://themewinter.ticksy.com/submit/ with temporary admin login details.
Our support team will check and fix the issues.
Regards
Can I have live class by zoom?
Hi,
Yes, you can. Follow the documentation: https://demo.themewinter.com/wp/docs/turitor/#zoom.
Regards
Hi. Does this theme offer the following: 1. Can we use https://www.pwabuilder.com/ to have the site as a mobile app? 2. Do you have co-instructors? 3. Are badges available for different actions such as for example course completion? 4. Do you have certificate builder and certificate verification system? 5. Can we drip content? 6. Can we bundle course? 7. Can we do live courses? 8. Is a gradebook available ? 9. Can we use htp.org content? 10. Can instructor assign assignments? 11. Can students add courses to wish lists? 12. Can we watermark videos? 13. Is there a possibility to book an instructor for one on one session?
Hi,
1) Sorry, we have no mobile app in our theme.
2) Yes, in Learnpress LMS, you can select co-instructors for the course.
3) Sorry, there is no option. You can check any third-party solution.
4) You may check the Learnpress certificate builder addons. Link here: https://thimpress.com/product/certificates-add-on-for-learnpress/.
5) You may also check the Learnpress drip content add-ons. Link: https://thimpress.com/product/content-drip-add-on-for-learnpress/.
6) For bundle courses, check addons: https://thimpress.com/product/learnpress-pro/.
7) Add-ons link: https://thimpress.com/learnpress-live-course-integration-guide/.
Add-ons link: https://thimpress.com/product/gradebook-add-on-for-learnpress/.
9) Please explain more about your queries.
10) Yes. Also, check the add-ons: https://thimpress.com/product/assignments-add-on-for-learnpress/.
11) Yes can. Add-ons: https://thimpress.com/product/learnpress-course-wishlist/
12) Sorry, we have no feature for watermark videos.
13) Add-ons link: https://thimpress.com/product/co-instructors-add-on-for-learnpress/
Regards
I’m interested in buying your theme, but I need to confirm, for a new student that wants to enrol for my course, I didn’t see an option to register, I only see login, how is that supposed to work?
Hi,
You can use Learnpress login widget for login and signup. Screenshot: https://prnt.sc/Zy5tBS410nPj.
Regards
Hi, after i installed demo contents, it has issue at Cources https://trada-it.com/
Can you please open a support ticket here with temporary credentials : https://themewinter.ticksy.com/submit/
Regards.
Hi, Pls Im having problem changing the page title bar color. It’s very faint with light blue colour. Please provide instruction onhow to change page title bar colour sir. Thank you
Hi,
Some custom CSS code can be solved it. Please provide your page link or open a support ticket here: https://themewinter.ticksy.com/submit/. We will provide you the code.
Regards
plaese could you answer ticket number #3592366
Hi,
We have replied to your ticket. Please check and let us know for further assistance.
Regards
I bought this theme a While back but didnt use it. I have installed the theme and tried to install any of the demos but none is succesfull am getting errors such as ” CURL error 35: OpenSSL/1.1.1w: error:14094438:SSL routines:ss|3_read_bytes:tlsv1 alert internal error” and ” Request failed. Error code: 403 ” and ” CURL error 56: Recv failure: Connection reset by peer ” for the various demos i have tried to install
Sorry I see you support request expired. And we can’t solve the problem in comment section.
Can you please send your temporary access here : team.themewinter@gmail.com
Regards.
I have sent an email
