394 comments found.
Why the tag pages don’t filter the articles by the respective tag? When we go to https://colourinvasion.pt/tag/teste-velocidade/ we want to see just the articles associated with the tag teste-velocidade/
Hi, Thanks for sharing the link. I’m unable to see any content on that page from my end.
Could you please create a support ticket here so we can investigate further: https://crowdyflow.ticksy.comAlso, please email us at hello.wealcoder@gmail.com with the details and a screenshot if possible.
Once we have the ticket, we’ll be happy to look into it.
Our support already expired and this is an error on your side, something that should be working
Thanks for Informing, you can contact with us through mail: hello.wealcoder@gmail.com
Need to change the domain associated with the licence form the developement domain to the final domain and can’t see where or how to do this
We already saw this article https://support.crowdytheme.com/docs/get-started/system-requirements/manage-crowdy-theme-license/ but we don’t have the option Manage Licence, I think due to the message we have “Your key has been installed on another domain(colourinvasion.pt/colour2024)”. So please deactivated the license on your end so that we can activate on the final domain colourinvasion.pt
My wordpress says I have to upgrade Axtra essential plugin from 3.1 to 3.4. There is error for updating. My website doesn’t work due to outdated plugin. How can I fix it?
Hello There,
Please you can create a support ticket at: https://crowdyflow.ticksy.com or email us, we will resolve the issue from there.
Thank you!
Hello ,
I am facing Animation Addons issue with your new core plugins since I updated. I am unable to add block or page into my page. It was working fine before and block and page section was importing successfully. Since I have update your core plugin Animation Addons asking for License key for activation unless this is not giving me any block or page to import.
WCF templates section stops working when I click that to import page or block this showing 404.
Please response me quickly.
Hello,
Thank you for reaching out.
Regarding the Animation Addons issue — the Pro version of the plugin has an additional plan specifically for plugin customers. Only users with that plan are able to access and use the premium blocks and templates, which is why it’s now asking for a license key after your update.
For the WCF templates section, please check your Site Health status. Once you review and resolve any required items there, the WCF option will automatically appear again on your site. After that, the import function should start working normally.
Hope this clarifies everything. Let me know once you’ve checked these steps.
I have fixed all inside site health but still not working.
Facing this issue only how to resolve it?
An active PHP session was detected Performance A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.
You can create a support ticket at: https://crowdyflow.ticksy.com we will resolve the issue from there. Thank you!
I need my money as fast as possible, i have requsted a refund more than month ago and no one respond
Here is the support response for the theme bugs: You can send us the refund request — we understand your concern. However, please note that we don’t provide deep custom support; we only offer general guidelines and solutions for setup and usage. I need my money
Hello,
We’ve processed your refund. Thank you for your patience.
I’ve never seen such appalling support: two days and the theme won’t activate on a PRO hosting I’ve been using with Themeforest themes for 15 years. There are EIGHT demos, not FORTY as described, and NO ONE has even sent me an XML file for the configuration I bought the theme for. Shameful.
Really bad start: send a ticket because some issues License management doesn’t works with key code and email by envato (the same used to activate succsessfully the theme Demos are only 8 and the chosen one for my website isn’t on the list Axta Essential plugin doesn’t updates from 3.1 to 3.4version as requested
Hi,
I’ve received your ticket — thanks for reaching out. We’ll resolve your issue directly through our support forum. Please give me a little time to review everything and get it sorted for you.
Sure, take your time
Still there
Great compliments. All day and you still haven’t done anything. No, okay, you opened the ticket. I’ll ask for a refund soon.
Miscommitment by the Team.
They say, “We update the Theme Twice a Month.”
Last Update was on 21st September.
The 21st September update says this is version 3.0.5
But when you try to update the theme via manual upload, it says
you have currently installed version 3.0.2 and are downgrading to 2.3.1
As of today – it’s been more than a month, and there is no fix from the team nor new updates as promised.
Thanks for bringing this to our attention. Could you please create a support ticket at https://crowdyflow.ticksy.com? Our team will check and fix the issue directly from the support forum.
Thank you for your understanding.
Instead of the support ticket suggestion
you guys should have fixed the issue or taken a look at your files.
Thank you for letting us know. We’ll update it and make sure the issue is addressed.
Hi, since we change our website to your theme that we are having serious problems with Google and receiving all kind of critical errors that have hurt the site’s search engine rankings. We’re talking about the theme missing the “item” field (in “itemListElement”), lacking categories or tags for articles, and even lacking a proper portfolio functionality, requiring the use of additional plugins. This is very disappointing, as these are issues we only realize after purchasing and creating the entire project. You should focus more on improving the theme’s search engine indexing and meeting Google’s requirements.
Hi,
Thanks for your feedback and suggestion! Our theme follows the standard WordPress setup — schema and SEO fields like itemListElement usually depend on plugins such as Rank Math or Yoast SEO.
Please create a ticket at https://crowdyflow.ticksy.com/ , and we’ll check your site and help you fix these issues.
Hi, I can’t access the Showcase Carousel demo. I’ve just installed the theme and it only comes with 8 demos.
Hello Madondo, You can use our page demo Import option here’s the documentation follow this steps: https://support.crowdytheme.com/docs/child-theme/templates/import-crowdy-theme-page-templates/
Hello CrowdyTheme Team,
I purchased the Axtra | Digital Agency Creative Portfolio Theme and initially activated the license on a temporary domain that I used only to present the project to a client. Unfortunately, that domain has now expired, and renewing it would cost over 100 USD, which is not possible for me.
Because the old domain is no longer active, I cannot deactivate the license there. Now I would like to use the theme on my new domain, but the system says the license is already in use.
Could you please reset or release my license so I can activate it on the new domain?
Thank you very much for your support and understanding.
Hello, To install the theme on another WordPress account, you first need to deactivate the previous license. Please follow the instructions in the documentation here: https://support.crowdytheme.com/docs/get-started/system-requirements/manage-crowdy-theme-license/ Go to the license management server and deactivate the previous license using this link: https://member.crowdytheme.com/#/member/registration Once deactivated, you can activate the license on your new domain. Let me know if you need any further assistance. Best regards,
Thank you very much!
You’re welcome!
Hello,
I’m currently using the legacy version of the theme (1.8.6) and was wondering if it is still being updated. The theme appears to have been tested with WordPress version 6.4.2, while we’re currently running version 6.8.2.
Thanks.
Yes, even for the legacy version (1.8.6), we check and test compatibility regularly, typically on a monthly basis. While the theme was last officially marked as tested with WordPress 6.4.2, it’s compatible with the latest versions, including WordPress 6.8.2.
i have observed that when using the digital marketing demo in Chrome the top right corner image shows the missing image icon and the same with the scroll down image in the left.
Hi, I’ve replied to your email — could you please check your inbox?
I’m using the elementor header dark option, but it’s not sticky, when attempting to make it sticky from the theme options it doesnt work, and seems like i need elementor pro to make it sticky from the elementor options. this feature should come for free right?
Hello There, To create a sticky header, please follow this step-by-step video guide: https://komododecks.com/recordings/5BH0S92Q4UoW41rwcZWz If you need any further assistance, feel free to reach out. We’re happy to help! Best regards,
thank you for the quick reply, yes this solved my issue thanks!
You’re very welcome! Glad to hear the issue is resolved. If you need anything else, feel free to reach out anytime!
Can slider evolution be used in this theme?
I have a problem because I have customized the page with a slider revolution heo but the slider does not load when I refresh the page until I hover over it.
Hi,
Thanks for reaching out. Please create a support ticket at https://crowdyflow.ticksy.com/ so we can check the Revolution Slider issue in detail.
Alternatively, you can also send us an email at hello.wealcoder@gmail.com with your issue and site details.
We’ll get back to you as soon as possible!
Best regards, Wealcoder Support
I have purchased the theme and the support has expired. The issue i am facing is that i have registered wrong domain with my license because of which i am not able to use the license on the new domain and when i try to log into the members account to disconnect the license key from the wrong domain, i couldnt log in because i didnt remember the password and when i try to reset the password its showing error ie “A error occurred in sending email please try again later” and i am not able to reset the password.
I even tried contacting your team via mail which i have send on 18th june 2025 but no reply from them as well not your contact form is working. Its very strange that you are making website themes but your own website is not functional.
Please have a look into it and revert me so that i can gain access to my account on your website.
Hello,
Thank you for reaching out, and we’re really sorry for the inconvenience caused.
Please contact us directly at hello.wealcoder@gmail.com with your purchase details and the license key. We will assist you as soon as possible and help you reset your access and disconnect the license from the incorrect domain.
We appreciate your patience and will make sure this is resolved promptly.
Best regards, Wealcoder Support Team
Hello,
As you asked i have mailed the issue and the purchase details with license key at the email provided. Awaiting for response.
Hello, I’ve resolved the issue and replied to your email. Kindly check your inbox and let me know if everything is working fine on your end.
Best regards,
Hello, I’d like to report several issues. I no longer have an active support license because a lot of time has passed, and I’m now setting up a new installation for a different project (I closed the previous one but want to reuse the same theme).
In this new setup, using the files for the “new client,” I’m encountering problems with WFC, such as:
1. Menu (dropdown overlapping and strange shadow in dark version) 2. Accordion not expanding on click 3. Paragraph text with unexpected line breaks due to animations, etc.
How can I contact you? I don’t think it’s fair to pay for extended support when the product comes with these issues by default (your published demo also shows these same problems).
Hello There,
Thank you for reaching out and reporting the issues.
I’ve already replied to your email regarding this matter — could you please check your inbox for my response? I’ve addressed the concerns you mentioned there.
If you have any further questions or need additional assistance, feel free to let me know.
Thank you again for your patience and understanding.
Best regards
I am creating a single landing page where I’ve added menu items like #about and #service. I want it so that when someone clicks on a menu item, the page scrolls to that section and the mobile menu also closes automatically. I’ve already assigned IDs to the sections, but the scroll isn’t working.
Hi there,
Please create a ticket at https://crowdyflow.ticksy.com/ We’ll check and fix the scroll and mobile menu issue for you there.
Thanks! Wealcoder Support
My Purchase Date: 2024-01-15 08:21:30 UTC. So when i create a ticket i got error. “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Hi,
Since your support period has expired, you can reach us directly via email for help: hello.wealcoder@gmail.com
We’ll do our best to assist you there!
i send email to hello.wealcoder@gmail.com because i cant activate my theme can you check it
Hello Abdulrahman,
The activation issue has been successfully resolved. Kindly check on your end and let us know if everything is working as expected.
Best regards, Wealcoder Support
Hi. Can you please fix the pagination bug in the portfolio section on Axtra Creative Agency theme? The pagination should be on the right side as a column, not half visible at the bottom as a row…
Hello,
Thank you for reaching out.
For issues like the pagination bug in the portfolio section, please contact our support team directly so they can assist you promptly and thoroughly.
You can reach them here: https://crowdyflow.ticksy.com/
If you need any help contacting support, feel free to let us know.
Best regards.
