298 comments found.
iNSTALLATION ISSUE #719541 FROM 13TH TODAY IS 19TH NOTHING SOLVED AND NO RESPONSE WHAT IS THE USE OF SUPPORT BUYING WHEN IN REALITY THERE IS NO SUPPORT
Hi, dear customer! Write please to bigstepscenter@gmail.com We moved our support to email support. Please write your domain link where you could not install the theme.
but there is no update from so many days we are sending daily on theme.have u given us any update for it?
Hi, I just bought and set up this theme, but it made all my orders Status: Pre-order. How to disable this?
Also I cannot access the Support system for tickets: https://big-skins.com/help/
Hi, dear customer! Our support is available by email bigstepscenter@gmail.com
Haven’t received account verification email
Hi! Pleaser write your customer request to bigstepscenter@gmail.com
The theme is affecting the store’s performance and requires optimization. It also contains several bugs. Unfortunately, the support team has not responded for the past few weeks, and I am still facing issues that were supposed to be resolved under support.
If these issues are not addressed promptly, I will have to request a refund and will write my review accordingly.
Hi, dear customer! Please check the ticket.
Hello i am facing a new issue with the theme. whenever i am trying to add a product to cart, product quantity is getting doubled automatically on the cart page
Hi , Support is not working , I have issue with theme performance and there are few bugs as well , I am trying to reach to support I did not got reply from support previously and now support website is not opening even.
Hi, dear customer! Write please your ticket number. The ticket support is working now.
big-skins.com domain is not working here , I can not access the support site how can I give the ticket number ? this is very bad experience using this theme bytheway , may pages on google started ranking down as the performance for the theme is very low , i need immediate solution please.
Hi, dear customer! Our ticket system address is https://themes-support.smart-ecom-solutions.com/
Hi, idl*@gmail is my ID for support registered couple of days ago and not yet active please activate it
Hi! All customers were approved. Send the email address you registered to bigstepscenter@gmail.com, and we will verify it individually.
Hi Support, I have registered on your support ticket portal and it’s been over 24hrs. The account has not been activated yet.
Hi! Please, recheck it.
I raised a ticket on 3rd December. Haven’t received any response yet.
Hi, dear customer! Please, check it now.
Can you guys please respond in a timely manner? We have to keep waiting for your response?
Hi! Please send the staff invite. All theme settings have to be in the theme. We can check your store.
We sent you a new path for settings in the ticket.
Please respond to my ticket. Why everytime I have to write here?
Hi, dear customer! The ticket is answered. We did not work on the weekend, and the ticket was in the live queue.
Hi, before I buy the theme I want to know about its performance improvement, currently its having very low speed and SEO score (demos) compared to other themes , I wonder If I buy the theme would you guys help to optimize the theme speed ? also its been months no update is released , how frequently theme is updated?
Hello, The Product Reviews app, which you refer to here https://smart-ecom-solutions.com/lumia/documentation/online/product/reviews/, is not available. What other product reviews app do you recommend?
Hello Sir , I purchased Support for Lumia theme on 31st of October and i did,t get any Response or Portail login – My Email shows Access denied to the BigSteps suppot portal – My Email is : ” shahidrasheed00000@gmail ”.com and Username is : ” Shahidr6 “- Kindly provide me portal login where i can post my Quer liies about the theme , Purchase id for support is : 206477385 and invoice number is :
IVIP56150997—Kindly provide me with credential so i can login to your support portal – Thanks
Hi! We sent you credentials to your email.
Sir kindly mention Email beacuse i have not received any credentials yet and also i need refund now beacuse i already have hired developer outside and paid him for work beacuse i did,t got any response from yourside even after 3 days …
We answered you at once here https://prnt.sc/qbiO_0EQKNOv
Sir Please check the date its 5th November – Purchased support at 31st and continuously asked for help but no one responded untill i hired a developer to do my work – Now you are of no use for me sir – Thats why i need refund – Kindly issue it – Your team is very lazy at responce – Really Disappointed this time .
If you need a refund, you can submit it here https://themeforest.net/refund_requests/new
The theme doesn’t verify the license, and I also can’t register on their site to request help.
Hi! Your account was approved. You can log in.
i have renewed support.send me login id and password as there is nothing showing
awiaiting quick response.your support link is not working i want o make changes to my website
is anybody here?
?
NO RESPOMNSE 4 DAYS GONE SINCE I RENEWED SUPPORT.eXTEND MY SUPPORT FOR 4 DAYS AND EXTEND BY NUMBER OF DAYS U DID NOT RESPOND
Thank you for your message! We’ve already replied to your email. Please note that our support team doesn’t operate on weekends, and responses may take up to 48 hours on business days. Kindly check your inbox — you should find our reply there (including new credentials).
HI I RAISED A TICKET 2 DAYS AGO BUT AWAITING ANSWER.IF I NEED ANSWERS QUICKLY,THEN FOR SUPPORT IT TECHNICALLY MEANS SAT,SUNDAY OFF,AND ON THURSDAY IF SOMEONE RAISED A TICKET ON MONDAY U WILL REVERT.TECHNICALLY IT IS LIKE IF U BUY 6 MONTHS SUPPORT AND THEN U GET ACTUALLY IS LIKE 1MONTH SUPPORT.
Hi! Your ticket is answered.
query is not responded properly i have pointed 3 points 2 are theme customization for which u said no.Last time u said 12.5$ per hour for customization
3rd point is the error and issue coming
We need a staff invite. Instruction is sent.
10/06/25 from ticket awaiting solution yet
Answered. Please send us the collaboration code.
DONE ALREADY SEND
this is how support is working from 6th oct today is 15th oct. to get a solution for a simple issue
Hello, We’ve prepared the patch for your theme. Deployment is scheduled for today. We’ll update you via the ticket once the patch is applied and verified.
awaiting
u respond generally in 5-10days and yet u guys do not read what i asked for solution terming it as website customization but i had asked simpler things not related to customization.but without reading fully u guys respond it as term customization and in such a hurry to respond that what i asked u guys even do not read.Your support is very poor
Hello,
Thank you for your message.
We’re aware that you’ve been requesting additional theme features for quite some time — we truly appreciate your persistence and interest in improving the theme. However, everything that can be configured within the theme is already available in the Theme Settings panel. If a certain feature is not listed there, it belongs to custom development and is not part of the default theme functionality.
EVERYTHING I HAVE ASKED IN IS NOT ABOUT THEME CUSTOMIZATION,PLEASE READ THE QUESTIONS CLEARLY BEFORE RESPONDING THE ANSWER THERE
We have carefully reviewed all your requests, and the features you mentioned are not included in the theme by default. The theme only supports the options and functionalities that are demonstrated in our official demo. Any additional features or design changes would require custom development.
You can also download a fresh copy of the theme, install it in a clean environment, and verify all available options there. Our documentation is here
SORRY THEN U HAVE NOT READ IT PROPERLY I HAVE NOT ASKED FOR CUSTOMIZATION,I HAVE ASKED FOR FEW THINGS U NEED TO GO THROUGH IT PROPERLY IF U RESPOND ONE BY 1 ALL THOSE REQUESTS U CAN SEE WHAT I ASKED
YA FEW ARE CUSTOMIZATION BUT NOT ALL
awaiting answer
too slow to get any support.your support is so slow that in order to get a response from u it will take months to correct the website issues
Unfortunately, our support team was not working over the weekend. All other information regarding your request has already been provided in your ticket.
is not there any live chat system where 1 by 1 my issues will be resolved rather than doing it 1 by 1
POSTED10/28/25 08:02:29
answered
We’d like to clarify that if we mention that “it is not theme functionality,” this means the question is not related to theme support, but rather to general Shopify usage, which is outside the scope of our assistance.
Before submitting questions about common Shopify features, please review the official Shopify Help Center or explore educational resources such as YouTube tutorials or paid Shopify courses.
Thank you for your understanding.
this metafiled when i am adding image one there is no column in your theme on product page in which i can add image with dynamic source.the issue is this which i told but the answe i got such thing is absent in theme
Please stop pressuring our support team with your business-related requests. We provide assistance only for the theme’s existing functionality — not for features that do not exist in the theme. If we say that the theme doesn’t include what you’re asking for, it means that this functionality simply isn’t part of the theme.
if there is a screenshot feature i would have shown here the other customers about what i am saying and about what u are terming as not in themes functionality despite clearly showing your theme supports it.The reality is u did not want to respond to support and are pissed off by user query.all the answers which u had given to me seems to be off the topic.
Your support site is not working but all people with your theme have preview bar appearing for customers….
Hi! Thank you for the info. We are currently checking the ticket system. I will be in touch with you soon.
Please help for the preview bar it is interupting the buyers.
If you use an old theme version, then please add this code to Theme settings > Custom CSS #PBarNextFrameWrapper { display: none !important; }
It is old… but this code is not helping.
We reboot our ticket system. Please register a ticket https://themes-support.smart-ecom-solutions.com We will send a staff invite and check your store.
i need to purchase this themes but my concert like in subscription module i need customer select 3 products but we not charge product amount we charge just montly or yearly subscription so is this possible in this themes
2) like Customer Subcription 3 product and in admin panel admin have rights to add one more product as per client subcription order
Please reply asap its quick urgent
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket systemhttps://themes-support.smart-ecom-solutions.com/please and our support team will answer you.
Hello, I generally like and appreciate the theme. However, for the last few days, there has been a general slowdown across the entire site. What could be causing this? Shopify also reported that it’s due to the theme’s installation. Our site is dinossi.com.
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket systemhttps://themes-support.smart-ecom-solutions.com/please and our support team will answer you.
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