205 comments found.
Hello
Expandable Call Box section is not working as expected. I’m waiting for your response to my support ticket. It’s urgent.
Tracking ID: WV5-G3S-R8W5
Kind regards
Hello There, Please check this ticket, I purchased the theme and now its showing me error, the purchase code is wrong.
Tracking ID: 1A6-RTH-8XGA
Any update on this???
? I don’t know why no one is replying on my help ticket.
Any here???
Hello, sorry to hear what you’ve experienced. Somehow related service has been stopped therefore occurs such issue which we’ve currently fixed. Kindly ask you to try once again. If you face any issue feel free to contact us.
Regards
Do you reply on tickets on your own ticksy page? I’ve been waiting for 2 weeks now.
Hello,
Responded, we are also working to update your theme which will have latest version of the bundled plugins, will be ready this week.
Regards.
Yes, i’ve seen it. Great, thank you and looking for it.
Ay news on that updated? 21 days have passed which are 3 weeks now.
one month has passed .. “this week” is a really long stretch.
no updated for WPBakery? on the latest updated i saw that the same 20.04.2020 – ver 6.2.0 is used while the updated version is on 8.6.1
Hello,
Version 6.9 contains WPBakery 6.8.1, please follow guide on your dashboard to update bundled plugins.
Note: If you have dismissed the update panel mistakenly you can access the page like https://YOURSITE.COM/wp-admin/themes.php?page=install-required-plugins&plugin_status=update
Kind regards.
Thank you for the link and update also
All of a sudden my site says my theme license can’t be verified, and I get this “Error connecting to API: Could not resolve host: api.envato.com” I have had this theme and been using since 2022.
Hello, thanks for contacting us. Please open a ticket for us and state your case along with admin credentials and purchase ID so we get to sort it out for you.
https://freevision.ticksy.com/Regards
Hello! Thank you for helping me with this issue! It is such a beautiful theme, and I appreciate the great support as always!
Hi, just purchased the theme, but not happy so far. Plugin updates failing, rev slider and wp bakery out of date, import demo failing (no clear indication why). I have opened a support ticket, and got in touch with my server vendors. Much appreciated if you can respond asap. Thank you.
Hi, your plugin included with the theme (ozy-wedding-planner-essentials) and/or via install essential plugins is version 2.4… your update link downloads a copy of 2.4. The minimum required version is apparently 2.5.. ergo, i cant download the demo content for that reason i assume? (it downloads the rev slider examples, and apparently some of the media… but no data).
Hello,
Please submit your support requests to https://support.freevision.me so your support request that you posted here won’t be missed.
There is a newer version of Wedding Planner theme, please consider to update if your problem still persists.
Best regards.
I purchased your theme a year ago, and my support period has expired. However, I’m encountering an issue while attempting to update the theme. When I enter the purchase code, I receive the following error: “Missing Parameters.”
Could you please guide me on how to resolve this issue?
Hello, sorry for delay. We’re not able to follow up support requests on market page. If you still need help please drop an email for us.
Regards
Is there an ETA for the next update so that plugins for WPBakery Page Builder and Slider Revolution can be updated to the current version?
Hello, we haven’t been able to get back to you on time for the last few weeks due to Covid, however we do release updates time to time. Please stay tuned. Regards
Hello, can you do the installation and import demo for me if I purchase this item?
Hello, thanks for contacting us. Sure thing we can do that for you once you purchase item please let us know.
Hello, when using your theme and trying to analyse it using gtmetrix or google pagespeed insight, i have an error: Analysis Error Lighthouse Error: Failed to find the Largest Contentful Paint
How to do ? thanks
Hello,
We would like to test it our self so we can help(if its really related with our theme since GMetrix is OK with our demo site https://gtmetrix.com/reports/wedding-planner.freevision.me/CUQcJECc/)
So, please write us on by using the form on our themeforest profile page.
Kind regards.
Hello dear Free Vision, i’m still waiting for your answer and debug by email please. Kindly keep me in touch.
Ok since i sent support ticket twice and from one week and no one reply i think to bring the issue here.
please note that the menu of the site is designed to be header 4 (H4) so when i check the structure of the pages H4 comes first thing before the H1 which affecting the SEO of the page and actually all the site because it is in the menu of the page.
i need to fix this issue urgently as i notice a drop of impression and visitors
Regards
Hello,
Thank you, we have answered your ticket, Mega Menu has H4 items and currently you don’t need mega menu enabled for your item, please write response to your ticket if necessary.
https://freevision.ticksy.com/Kind regards.
i sent you an urgent message.
i sent a support ticket since 4 days and i prefer not to post it here in my comment appreciate checking out my message the issue need to be solved .
Hello,
Thank you, we have answered your ticket, Mega Menu has H4 items and currently you don’t need mega menu enabled for your item, please write response to your ticket if necessary.
https://freevision.ticksy.com/Kind regards.
Hi, i dont want to use a mega menue and i have only 5 URLS in the menue – and it looks strange, https://dasbrautkonzept.at/. how can i adapt this, so i have on both areas – rigth and left – same amount of menue URLS and also in a harmonic position? THX
Hello, thanks for reaching us. You’re using a long line of link item therefore it’s not fit in the menu area. Try to shorten the link label. Should work. Regards
thanks, that means i need exactly 4 menue items in each side of the menue? Because i dont have so many, what to do? The 2 menue items on the rigth look wrong. how can i adjust 3 and 3 items for each pasrt of the menue? Second i installed the demo content wedding planer, but section two after the slider is not looking like in demo – even i used your images. The images are supposed to go over the slider laye. And the most important – this section 2 looks horrible on mobile phone, also the demo i downloaded. PLS check
Hello,
This message also received as an email and responded, menu logic explained and offered to install one of one copy of our demo site on demand.
https://support.freevision.meRegards.
Hello, thanks for reaching us. I can’t browse your image url. please share another.
Regards
the Maxi layout
https://preview.themeforest.net/item/wedding-planner-responsive-wedding-theme/full_screen_preview/19473925?_ga=2.234623646.1679661999.1728132890-1149169582.1728132890 https://i.postimg.cc/xj5ysN0G/Screenshot-2024-10-06-010736.pngThe area with the types of weddings, 5 is listed, can it be increased? Thanks
Hello,
That component is limited to 5 columns, because that’s how it looks best, but adding more would require a slight change to the code.
Kind regards.
Hi, i’ve updated to the new 6.5 version and now the primary menu is on the left column. How can I solve and return to the previous position of the menu (right e left of the logo). Thanks in advance
Hello,
Since your support period is over, please write us by using the form on our themeforest profile page and let us see your issue in the place.
https://support.freevision.meKind regards.
Hi, I upgraded to version 6.5 and now the menu is duplicated. Can you tell me where I can get an older version of the theme for a downgrade?
Hello,
Since your support period is over, please write us by using the form on our themeforest profile page and let us see your issue in the place.
https://support.freevision.meKind regards.
please check the support ticket
Hello,
Thank you for your patience, there is no ticket waiting to be responded, please login to https://freevision.ticksy.com/ if you have not received an answer by email.
Kind regards.
hello i send you access to my dashboard regarding the menu issue
Hello,
Thank you for your patience, there is no ticket waiting to be responded, please login to https://freevision.ticksy.com/ if you have not received an answer by email.
Kind regards.
hello i submitted 3 support ticket one week ago can you please check it
Hello,
Thank you for your patience, we have more than 8 tickets from your side all seems responded by the time.
Regards.
Hi, My support just expired I’m not able to manage social icons of blog main page and internal page Can you please let me know how can i do that Please help Thanks
Hello,
Please write us by using the form on our theemforest profile page and let us investigate your issue in the place.
Kind regards.
I have sent you an email through your email long time ago but you didn’t replied on email please it’s urgent
Hello,
In case you have not received your mail replied again, requested more info, waiting for your response.
Kind regards.
i sent my reply 3 days ago can you please check as i want to solve these issues
Hello,
Thank you for your patience, all the tickets are responded, theme update is ready yet still testing, we are planning to release it today.
Please follow theme updates on your theme forest account stay informed.
Kind regards.
