54 comments found.
Hi, I recently purchased this theme, but when I activate it the website only shows a blank (white) page. There are no errors displayed in the browser console.
We would really appreciate your assistance in resolving this issue as soon as possible.
Thank you.
Hi there,
We need to investigate the issue from our end. Could you please provide temporary admin access (username, password, and domain URL) and FTP credentials? This will allow us to check the issue in detail and offer an appropriate solution
For any further queries or concerns, please feel free to contact us directly at support@wedesignthemes.com. This will help us prioritize your request and ensure a faster response.
Thank you!
Thanks, I sent to that email the requested info and details
Hi,
Thank you for the update.
We’ve already replied to you in the email thread with the details you shared. Please continue the communication there for any further queries or follow-ups, so everything stays in one place.
We’ll assist you further from the email conversation.
I can say that the Team Support for this theme is very wonderful, they do their best to correct whatever issue might happen with the website, Incase you have issues with importing demo data all i can say the Support that will be offered is Top Notch and 5 star worth it, you will never be left to figure out things on your own, once you explain your issue in details with screenshots for better understanding via the support@wedesignthemes.com they will definitely help to the exact detail, Thank you for the amazing designed theme and Thank you for always offering a helping hand and not leaving me stranded.
Hi there,
Thank you so much for your incredibly kind words!
We’re truly grateful for the time you took to share such thoughtful feedback. It means a lot to our team to know that our support has made your experience smooth and stress-free.
We always aim to provide clear guidance, quick solutions, and reliable assistance—so hearing that you felt supported every step of the way is incredibly rewarding for us.
Thank you for appreciating the theme design and for trusting us with your project. We’re always here to help, anytime you need us, and we’ll continue doing our best to ensure everything works perfectly for you.
Your support and encouragement truly keep us motivated!
Hello just bought the theme a few minutes from now while activating the Unyson plugin, and activating Backup & Demo content, i get this error “cURL error 28: Connection timeout after 10005 ms” , i am using localhost with Xampp and later transfer the site online using the WPvivid Backup Plugin, kindly advice on what to do about the cURL error 28 or should i ignore it since am working on localhost. and also when i try to import the demo data i don’t see the option Demo Content Install i only see these options called in Tools i only have options: Available Tools, Import, Export, Site Health, Export Personal Data, Erase Personal Data, Backup, Scheduled Actions and then it’s in Appearance where i see Import Demo Data (Kindly advice the best way to go about this situation please note that my PHP limit is already higher and everything else if i need to install cURL on localhost you will advice with steps to take and if i continue with Appearance hopefully it will work great because i don’t want to have missing pages and problems with responsiveness when pages aren’t imported properly so kindly advice?). These are the links from your documentation i was using for reference, https://docs.wedesignthemes.com/dt_articles/import-demo/ and https://docs.wedesignthemes.com/dt_articles/unyson-demo-content-install-fails/
Question 2 (not related to first question above): Additionally since i just purchased the theme am going to be writing it in Chinese since the Client is in China is their a way to have the website also translate to English easily so that i can be sure what am writing, Thank you
Hi there,
Thanks for contacting us.
Sorry for the inconvenience. We have updated the demo import process unyson to one click demo importer. Please ensure that you have installed and activated all required plugins and navigate to the Appearance > Demo content Install > There you can import the demo content.
Refer: https://docs.wedesignthemes.com/dt_articles/one-click/
Also, please ensure your server meets the theme requirement by following the documentation.
Server Requirement: https://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If you still facing the difficulties, please share your site WP login with us at support@wedesignthemes.com so that we can check and assist you with the solution.
Thank you.
Thank you the demo data import process didn’t happen correctly as the images look blurred and some CSS sections are not loading correctly but i have sent you an email on support@wedesignthemes.com with all the steps i took so you can help me fix my issue, kindly note that my website is running on localhost for now so logins won’t be able to help but i have explained the situation exactly in the email i have just sent so should be easier for you to help me, Thank you?
Hi.,
Thank you for your message. We’ve already replied to your email, so kindly check your inbox and get back to us at support@wedesignthemes.com. We’ll be happy to assist you further.
I am trying to install demo content and I get this error “Request failed. Error code: 415”. What could be the issue ?
Hi There.,
We have examined your site and noticed that you are using the LiteSpeed web server. Kindly contact your hosting provider to disable the LiteSpeed server so that we can import the demo data for you.
Please have a look: https://prnt.sc/HfDkWkKLfC96
Thank you!
Unfortunately, my hosting provider uses Lite Speed as the primary software, hence, it cannot be disabled. Or did you mean disable the Litespeed cache plugin or do you want me to flush the LSCache ? I have also done what was suggested in this article: https://manual.unyson.io/en/latest/extension/backups/index.html#litespeed-webserver
Hi There.,
Thank you for contacting us.
We have imported the demo data using the XML file manually.
Kindly check if everything is working as expected.
Please have a look: https://prnt.sc/iYA1CvYzhmGA
Note: Images used in the demo are not included for download these images are copyrighted.
If you are planning to use the photos, we can provide the links to buy the license.
Thank you!
All pages in the demo content that you added do not have any images even blurred ones that you suggested here: https://prnt.sc/iYA1CvYzhmGA. At least upload them so that the theme can look more presentable and easier to locate a photo when I need to replace it with mine. Also, the following pages are missing: 1. All pages under the accommodation menu. 2. All pages under the destination menu. 3. All pages under the shop menu. 4. All pages under the news menu. Please act on it.
Hello, it has been two days with no reply. What’s the update on the above issue ?
Hi there,
We sincerely apologize for any inconvenience you’ve experienced.
We have responded to your email. Kindly check your inbox and let us know if you have any questions.
We’re looking forward to your response.
Thank you!
How do I add a Google Maps API key to my website ? I already have one.
Hi there,
Google map:
Kindly add the Google Maps API key in the following location:
Dashboard > Elementor > Settings > Wedesigntech > Google Map API Key.
Please refer: https://prnt.sc/WYNksNhduKSy
For any further queries or concerns, please feel free to send your request directly to us via email at support@wedesignthemes.com
Thank you!
Hi there,
I managed to install the Theme https://prnt.sc/Ui01Ej540d5E but when i go install the Advenx-child it appear a problem saying “The parent theme was not found. You need to install the advenx theme to be able to use this child theme.”
Hi there,
The error you’re seeing means that the parent theme “Advenx” is not installed or active, which is required for the Advenx Child Theme to work properly.
Kindly ensure that you’ve followed these steps to install the parent theme correctly:
Install the Parent Theme (Advenx): Navigate to: Dashboard > Appearance > Themes > Add New > Upload Theme >Upload the advenx.zip file and click Install.
Activate the Parent Theme: After installation, make sure the Advenx theme is activated.
Install the Child Theme (Advenx-child): Then upload and activate the advenx-child.zip.
Please note: The child theme depends on the parent theme files. So the parent theme must always be installed and available, even if the child theme is the one that’s active.
If the issue persists could you please provide temporary admin access (username, password, and domain URL)? This will allow us to check the issue in detail and offer an appropriate solution.
For further queries and concerns, you can send your request directly to us via email at support@wedesignthemes.com so that we can prioritize your queries
Thank you!
I really appreciate your fast response. I done about 5 times “Uploaading advenx.zip file and click Install and activated ” Then upload and activate the advenx-child.zip.
Idont know what might be happenning.
Yeah, i will respond with my login details so you can have look.
Again, thanks for your fast reply.
Hi There.,
We have resolved your query and replied to your email. Kindly check and let us know if you have any questions or need assistance. Feel free to reach out; we’re here to help!
Thank you!
If I buy the product, if I don’t like it and do you have an unconditional right of return?
Hi there,
Thank you for your interest!
Please note that purchases made through Envato Market (ThemeForest) are subject to Envato’s refund policy. According to their terms, refunds are not guaranteed and are only granted under certain conditions — for example, if the item is not as described, broken, or not working as intended, and the author is unable to fix the issue
You can read their full refund policy here for more details: https://themeforest.net/page/customer_refund_policy
Thank you!
Hi Support Team,
I am interested in this theme and would like to know if it is exclusively dependent on WordPress, or if it can be used independently of WordPress as well.
Thank you in advance for your help!
Hi There.,
Thank you for your interest in our theme!
Our theme is exclusively designed for WordPress and cannot be used independently. It integrates seamlessly with WordPress to enhance your website’s design and functionality. If you’re interested, you can proceed with purchasing our theme. Feel free to reach out if you have any questions!
Thank you!
i want to remove the paint from the images on this page https://advenxstg.wpengine.com/category/hikking/, how do i access the page /post and remove the paint from the image.
Hi There.,
Kindly navigate to Appearance → Customize → Additional CSS and add the following code in the text area to remove the paint from the image.
.wdt-magnificent-style.wdt-post-entry .has-post-thumbnail:not(.dtdr_listings) .entry-thumb-image-group .wdt-magnificent-style.wdt-post-entry .has-post-thumbnail:not(.dtdr_listings) .entry-thumb-image-group > a{ mask-image: unset !important; }
Thank you!
i already did, it is not working
Hi there.,
Kindly share your WP login directly with us at support@wedesignthemes.com so that we can make the changes for you.
Thank you.
Hi Team, some of the functionality seems to not work on this theme, in my case the features don’t appear with the listings, also if i populate the other tabs in the the edit page, they don’t appear either, the virtual tours, the image gallery etc., the theme also seems to force the old/ template featured images, even when replacing them you save page- refresh and back to old featured image. what could be the problem here?
Hi There.,
The listing page uses the default template, which does not include options to display the virtual tours and other fields on the frontend. If you want to show these fields, you can switch to a custom template and add the required fields as needed. Kindly refer to the video below.
Refer: https://youtu.be/ej81OdUbPZE
If you are still facing any issues, kindly share a screenshot or video reference with our team, and we will better understand the problem and gladly assist you.
You can send your request to us directly at this email support@wedesignthemes.com
Thank you!
Hi, i want to understand: the page regarding “Accomodation detail” in template home page 2, called “Masai National Reserve”....is it a page, post, or article? Where can i find in the admin panel of wordpress? Please reply asap. Thank you.
Found thank you
Hi There.,
It is a directory listing. You can find that listing under “Travels” in your admin dashboard. Kindly refer to the image below.
Refer: https://prnt.sc/luec9YdE2yek
If you have any questions, feel free to contact us, we’re here to help!
Thank you!
In Accomodation detail, when i write test at the top in description in the backend i cannot see the text in frontend. Then, the serial number how it works? Do i have the accomodation details pages in order from the new to the old in accomodation list?
Hi There.,
1) To edit the description on the accommodation listing page, kindly refer to the instructions below.
Refer : https://prnt.sc/OJCEqt-GSW4A , https://prnt.sc/M3mi-LQ6qojH
2) You can display the accommodation list as per your needs using the filter options in the widget.
Refer : https://prnt.sc/oSTKvOSLuwFv , https://prnt.sc/4UtZdpr5PMn_ , https://prnt.sc/m8xSmKbA8PhL
If this is not the issue, please provide a screenshot related to your query for better understanding so that we can assist you properly.
Thank you!
In Accomodation detail, when i write text at the top in description not in “Excerpt” (I mean in the area where i want to add image and description about the escursion) in the backend, i cannot see the text and image in frontend. What is MLS Number?
- in accomodation listing i want that when i publish an accommodation detail (a new travel), i have it in order on top of the travels in accommodation listing. It has to be automatic that i can have an order starting from the newest travel to the older travel, sorted by date.
- In accommodation detail in the backend, for example in “Masai National Reserve”, i want to add image and text in the Paragraph not in “Excerpt”. I save the modification, but in frontend i cannot see the image and the text.
Hi There.,
1) It is the default template. If you want to add text and images, you can change the template to “Custom Template” and then edit the listing as needed using Elementor ( https://prnt.sc/V-U6Dd-g2V0S ) Kindly refer to the video below for instructions on how to edit the listing using Elementor.
Refer: https://youtu.be/ej81OdUbPZE
2) MLS number is a unique identifier assigned to a property listing in a Multiple Listing Service (MLS) database.
3) Kindly share your website’s WordPress (WP) and FTP login details via email to support@wedesignthemes.com so that we can set the listing order as per your requirements.
Thank you!
How to edit the images slider and text in home page 2?
How to edit intro logo?
Can I have in the accomodation list, all the travels ordered by the MLS Number, from the lowest (ex “20250215”) to the highest (ex “20250227”)?
In the accomodation detail, in “travel option”, when i setup “Contact information” in the back end (email, mobile, social details), i cannot see these data in the fronte end. Why?
Hi There.,
1) Kindly refer to the video below for instructions on how to edit the slider on Home Page 2.
Refer: https://youtu.be/S3rkROzwEvg
2) Kindly navigate to the Header tab in your admin dashboard, then click ‘Edit with Elementor’ for the desired header. After that, edit the logo as needed. Please refer to the image below.
Refer: https://prnt.sc/fWt2Uq9t6Zx0
3) If you want to edit the MLS number, kindly enter the desired MLS number in the field and then update the listing.
Refer: https://prnt.sc/6JfUdZWNyNOL
4) The listing page uses the default template, which does not include options to display the email and other fields on the frontend. If you want to show these fields, you can switch to a custom template and add the required fields as needed.
Kindly refer to the video below.
Refer: https://youtu.be/ej81OdUbPZE https://screenrec.com/share/76YGeVpoTL
Thank you!
In OUR TEAM page, how to show the description text under the picture name and role. i wrote description text but it doesn’t appear
Hi There.,
Kindly refer to the video below for instructions on how to add a description to our team page.
Refer : https://screenrec.com/share/UNopjYZOqs
Thank you!
Hi, in accomodation details, how to edit the text of the button “View details”?
Hi There.,
Kindly refer to the attached image for instructions on editing the button text on the listing page.
Refer : https://prnt.sc/mJgnHjRbOD2a
Thank you!
In accomodation details, i cannot see the “contact information” from the back end. I only see telephone and mobile number. I need to add social items also. In accomodation, under the picture, i want that when the price is ZERO, it disappear.
where i can edit “type 1”, “type 2”, type 3” of the accomodation listing?
Hi There.,
We apologize for the inconvenience. You cannot edit the type in the listing as it is a predefined template. However, you can choose the template type as per your needs.
For accommodation details, We need to check your website to provide the proper solution. Kindly share your website’s WP and FTP login details via email at support@wedesignthemes.com so we can check and assist you further.
Thank you!
Hi, i have not received reply to my last question. I have another question: the link on the single images of the instagram images is not working in “footer with insta”. How can i solve this problem? Thank you.
Hi There.,
Kindly refer to the attached image for instructions on how to add the link to the Instagram section.
Refer: https://prnt.sc/BGndxDNRybHI
We apologize for the inconvenience. We have replied to all your queries previously, and we do not understand which query we may have missed. Could you please share more details so that we can check and assist you further?
You can send your request to us directly at this email support@wedesignthemes.com
Thank you!
Hello,
I have a problem with the installation of the demo pages, each time I install I get this error message “Invalid byte position (current: 0, received: 0)”, I tried to install with the WD importer plugin and Unyson it’s the same thing and I also tried to contact support but each time I put my purchase code it doesn’t work.
Hi There.,
Kindly check your server requirements and refer to the below link for server requirements.
Refer: http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any issues, Please send us your website’s WordPress and FTP login details via email at support@wedesignthemes.com, so we can check the issue and update you accordingly.
Thank you!
Dear Support Team,
I hope this message finds you well.
I am currently considering the Advenx theme for my project, and I have a few inquiries to clarify before making my purchase:
RTL Support: Can you confirm if the Advenx theme supports right-to-left (RTL) languages? This feature is essential for my project, and I would appreciate your confirmation.
Google Ads Integration: Does the Advenx theme allow for easy integration of Google Ads? If so, could you provide any documentation or guidelines on how to set this up effectively?
Hotel Listing Page: I am planning to create a categorized hotel listing page within the theme. Is there built-in functionality or recommendations on how to best achieve this with the Advenx theme?
Thank you for your assistance. I look forward to your prompt response, which will greatly help me in finalizing my decision.
Best regards,
Hamood Al Azri
Hi,
1) We are currently working on updating the theme to support RTL. The new version will be available on Theme Forest next week.
2) Yes, our theme supports Google Ads as well as most third-party plugins.
3) Additionally, the theme includes built-in options for creating hotel listings.
Refer: https://advenx.wpengine.com/accomedation/
If you have any further questions or need assistance, feel free to reach out to us.
Thank you!
Dear Team
I hope this message finds you well. I wanted to follow up on our previous discussion regarding the updated themes.
Could you please confirm if the new version supporting RTL has been released? If so, could you share the link where I can purchase the themes I’m interested in?
Here are the themes I am referring to:
1) https://advenx.wpengine.com/
2) https://advenx.wpengine.com/home-2/
Thank you for your assistance!
Best regards, Hamood
Hi.,
Yes, it’s possible! The new version supporting RTL has been released.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Inquiry About Theme Compatibility
Hello Envato Elements Team,
I am considering using the Advenx theme for my website, Williamson Adventures, and I would like to know if it would be a perfect fit. Could you please provide information on the following?
- Design compatibility with travel and adventure content
- Customization options for showcasing safari and trekking adventures
- Responsive layout for various devices
Thank you for your assistance!
Best regards,
Williamson Adventures Team
Hi There.,
Thanks for contacting us and being interested in our theme.
Yes, the theme is a perfect match for your needs, and you can easily customize it to suit your requirements. Whether you’re looking to change colors, layouts, or specific functionalities, our theme offers a wide range of customization options that allow you to tailor it to your preferences.
Now that I have downloaded the theme, how do I locate the “pre-built pages” that are included in the purchase price?
Hi Kylebraithwaite,
To add the pre-built theme demo pages to your site, you can use the Unyson plugin to import the demo content. Detailed instructions on how to do this using the Unyson plugin are available in our knowledge base at http://docs.wedesignthemes.com/dt_articles/import-demo/.
If you encounter any difficulties during the demo content installation process, please feel free to reach out to us for assistance. You can share your WordPress and FTP login credentials with us via support@wedesignthemes.com, and we will be happy to investigate and help resolve any issues.
Thanks !
I was able to download the plugin and content (for those having trouble, I had to find it via a google search… it wasn’t located within the plugin list in Wordpress). It appears the pictures all came across as super blurred, which I assume is intentional, but let me know if that was not the intent. Thank you. This is a great theme thus far.
Hi kylebraithwaite.,
Please note that the images used in the demo site are copyrighted. Therefore, we can only provide the theme demo content with blurred versions of the images to comply with copyright laws. Kindly let us know if you need the exact pictures so we can provide you the image links to purchase its license. You can purchase the required image licenses and use them on your theme.
Image Purchase Link: https://docs.wedesignthemes.com/image-link/advenx.txt
Most of our demo images came from https://stock.adobe.com/ , https://unsplash.com/ , https://www.shutterstock.com/
Note: After downloading the images from Adobe Stock, our PSD team made some modifications, such as cropping, before using them in our demo theme. Therefore, some images might look a little different.
Open Source Images : https://unsplash.com/s/photos/adventure https://unsplash.com/s/photos/hiking https://unsplash.com/s/photos/adventure-travel https://unsplash.com/s/photos/mountain https://unsplash.com/s/photos/hiking https://unsplash.com/s/photos/forestThank you!
Hi,
I am looking for a theme to display vacation rentals from different providers (Bookings, Airbnb, Homeaway etc.). An API interface must be available for this. It should work like this provider: https://www.cozycozy.com/
All offers should be displayed on the listing page. If you click on an offer, you will be redirected to the respective provider. It should therefore be an affiliate page. Would this be possible with this theme?
Hi There.,
Thanks for contacting us and showing interest in our theme.
Currently, the theme does not support displaying listings from multiple or different providers using APIs.
Hi, I need support, but when I enter my license, your system tells me that it is invalid, but it is not possible because it is valid and active. You can verify?
Hi.,
Kindly provide us with the purchase code, email ID, and username you used to purchase our theme via the right bottom form located @ DesignThemes Support So that, we can check the issue and let you know. so that we can verify this information and share the forum login details with you.
To get the purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
You can send your request to us directly at this email support@wedesignthemes.com
I have successfully been able to setup my website with this theme and it’s incredible. However, there’s a bit of an issue I’m facing, and I could use some help. I’m unable to configure the built-in mailchimp for use. I’m able to add the Elementor widget in the page, but I dont find where in the dashboard to configure it with my Mailchimp API key. Please advise. Thank you.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) along with Mailchimp API key immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi Author. I can’t change the featured image of destination. How can i do that? Please advice me.
Hi.,
Navigate to the Destination tab in your WordPress dashboard, then click on the “Edit” option for the desired Destination (Refer: https://prnt.sc/MTWZhZBDtZjN ). Select “Media – Images” and upload the featured images. After uploading your images, kindly click the icon on the Destination image to set it as a featured image.
Please have a look: https://prnt.sc/VazIEf25BPXh
Thank you!
When trying to access the support forums, my purchase code says, “Purchase Code is not Valid” – Was this disabled for some reason?
Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
I posted a support request five days ago on the support site and my question was not answered. Instead I received a reply about demo content and server requirements.
The theme does not offer the features that we need and I would like instructions on how to remove the theme files – it’s a good theme, but wrong for us.
Please let me know how to remove the Advenx theme and return the site to the default. Thank you.
Hi There.,
Apologies for the inconvenience. Could you please provide detailed information about your query so that we can investigate and provide you with the appropriate solution?
Thanks!!
Hello – I thought my request was pretty detailed. I would like to completely remove the theme and all associated files from my site to return the site to the default WP install. Thank you!
HI.,
Please contact your hosting provider and request them to reset the site and install a fresh WordPress instance. Alternatively, you can follow the instructions provided in the document below to reset the theme and plugins: https://blog.hubspot.com/website/reset-wordpress
Note: Follow the instructions under the “Reset WordPress With A Plugin” section in this document.
Thank you!
