1063 comments found.
Hello, i would like to ask a presale question. We are going to change the current booking engine you suggest that is compatible with the theme. I assume that we need to recreate with other ways the display of each apartment and the catalog to display all because it will change the data. Is that correct?
Hello, sotiris_alexakis!
Are you looking to switch to a different plugin instead of Sailing’s hotel booking plugin? Because each plugin has its own way of storing and displaying data. Therefore, if you switch to a different plugin, the data may not be displayed correctly. The current data, stored according to the old plugin’s structure, will not automatically appear in the new plugin. You will have to re-import the data or rebuild the display interface (layout, template) to fit the new plugin.
I have submitted below ticket, it is almost 3-4 days but still i didnt get any response
Hello Support Team,
I have integrated the Razorpay payment gateway as a payment option on my website. However, on the hotel room checkout page, the payment option is still not appearing and seems to be disabled.
Could you please check and let me know how to resolve this issue?
Thank you.
https://hoteljkpalaceprayagraj.com/hotel-checkout-2/Screenshot- https://prnt.sc/YgmmWxsNagCn
We sincerely apologize for the delayed response, as our team was on the Lunar New Year holiday.
We have checked your case and already replied to your ticket. Please kindly follow up on the ticket for further updates and instructions.
Thank you very much for your patience and understanding.
i want to know how to edit the demo menu, for the mountain hotel demo, Services and activities. how do i edit this
Hi,
You can refer to the article https://docs.thimpress.com/sailing/edit-with-page-builder/elementor/
Thanks.
yes that is the normal menu, but i mean the floating menu
Hi,
What changes would you like? You can discuss them directly with us via the forum at https://help.thimpress.com/
Thanks.
I have one more pre-sale question: When using WooCommerce system for booking, will clients and admins receive all booking data regarding check-in and check-out dates for each room in the email they will receive + number of guests adults, children etc? I couldn’t test it with your demo.
Hi,
You will receive booking information via email.
Thanks.
Can you change date format from Y/M/D to different one?
Hi,
Sorry, we currently do not have the ability to edit this section.
Thanks.
Hi, I’ve purchased this theme and am currently building a website.
I have one question: why, when I activate booking payments via WooCommerce, the cart and checkout buttons change to the main website link?
I can’t access the cart and checkout pages. Is there something wrong?
Hi,
Please create a ticket on the forum https://help.thimpress.com/ so we can check for you.
Thanks.
Hello,
Before purchasing your theme, I would like to confirm if it can support our booking requirements.
We manage several apartments, each with different capacity, minimum stay, and seasonal pricing. Could you please confirm:
1. Can we set different prices per night for each apartment based on seasons and also custom prices for specific dates/date ranges? 2. Does each apartment have its own availability calendar? Can bookings stay “pending” without blocking the dates until we manually confirm? 3. Is there any iCal sync or integration with Airbnb/Booking.com for availability updates? 4. Can we disable online payments and use only bank transfer instructions? 5. Is the theme fully compatible with the latest WordPress and PHP versions?
Hi,
1. You can set the price per night according to your wish https://prnt.sc/ChimRt7e077r
2. Sorry you can only block manually here https://prnt.sc/whFyYZsyhnqE.
3. Sorry we don’t have this feature yet.
4. You can use woocommerce payment methods.
5. Our theme is fully compatible with latest wordpress and php. you can buy and use it.
Thanks/
When updating the theme to 4.4.5 version inside the Sailing WordPress Admin, it fails and it says “Update package not available.” What is the fix for this? Thank you.
Dear viclogicoptixor,
1. Please try updating the theme again from your WordPress dashboard. Sailing -> Dashboad
1. Manual update (recommended when automatic update fails)
- Download the latest theme ZIP from ThemeForest (your ThemeForest Downloads page).
- You go WP Admin → Appearance → Themes → Add New → Upload Theme → choose the ZIP → Install Now → Activate
If the issue continues, please create a ticket on help.thimpress.com, and we will check it for you.
Best regards,
Hello, i have the theme installed and found other issue that may be concerning for others.
The calendar is always in English and i cannot change it for PT or other language. The default calendar is made with flatpickr (flatpickr.js.org/localization/). Even trying with the documentation of the library I cant change the language of the calendar. Is there some custom way to do this?
Hi,
Please create a ticket on the forum https://help.thimpress.com/ so we can check for you.
Thanks.
Hello, I have purchased the theme and there’s an error in single room booking page, on the popup date range selector. When validating the dates just don’t work as the dates go to negative numbers and the prices are totally wrong. I can I fix this? I have all theme and plugins updated.
Best Regards
Hi,
Please create a ticket on the forum https://help.thimpress.com/ so we can check for you.
Thanks.
For someone who as the same error, the wordpress general dates has to be in the format Y/m/d. Other format the error will happen.
Hi,
Please go to settings => general => date time => select format again and check again.
Thanks.
You can’t even book in the newest demo, it always says “Please select quantity room” no matter what I do.
https://sailing.thimpress.com/demo-mountain-hotel/hotel-booking/?check_in_out_range=2025%2F11%2F13+to+2025%2F11%2F15&check_in_date=2025%2F11%2F13&check_out_date=2025%2F11%2F15&adults_capacity=1&max_child=0&nonce=b065aaa448&_wp_http_referer=%2Fdemo-mountain-hotel%2Fhotel-booking%2F%3Fcheck_in_out_range%3D2025%252F11%252F13%2Bto%2B2025%252F11%252F15%26check_in_date%3D2025%252F11%252F13%26check_out_date%3D2025%252F11%252F15%26adults_capacity%3D1%26max_child%3D1%26nonce%3Db065aaa448%26hotel-booking%3Dresults%26action%3Dhotel_booking_parse_search_params&hotel-booking=results&action=hotel_booking_parse_search_paramsHi,
We have fixed it, please check again.
Thanks.
I’m looking to buy this template for my hotel, but I’d first like to ask some questions to confirm it fits my needs:
1.Can the system allow pet charges, either per night or as a flat reservation fee?
2.Is it possible to provide discounts for weekly or monthly bookings?
3.Can prices differ according to the day of the week?
4.Does it include synchronization with Airbnb and Booking.com so that reservations remain consistent?
Thanks for your assistance.
Hi,
1. You can add more options here https://prnt.sc/hRAeaSCNIkxo then add to the room you want https://prnt.sc/6FSrPWj0uDj_
2. You can use woocommerce coupon https://prnt.sc/R3IFvAWGUp04 but it only works when paying at the checkout page. Not applied as you wish.
3. You can set the price here https://prnt.sc/XaB6MR9v7jqJ
4. Sorry, our products are not currently synchronized with Airbnb and Booking.com.
Thanks.
Will the dates that have been booked be automatically disabled?
Hi,
In the same room, if user A has already booked room R on September 11, when user B searches for room R on September 11, it will no longer be displayed.
Thanks.
Hello. Does the customer have their own account to check the booking?
Hi,
Users have their own accounts when booking rooms on the site.
Thanks.
I am unable to use India Payment Gateway like Razorpay in Hotel Booking Option.
Woocommerce support but payment option in hotel booking only support paypal. Maybe You know paypal not support indian payment. Then how can i resolve my problem to accept payment in India.
Before purchasing theme i want enquire in comment and you mentioned it support Indian Payment gateway Razorpay.
Hi,
You can use these plugins for support https://wordpress.org/plugins/wp-hotel-booking-woocommerce/ https://wordpress.org/plugins/woo-razorpay/
Thanks.
I think its not working. I mean if someone try to hotel booking then no option for razorpay either in admin or user. Whenever its working for woocommerce products.
Hi,
Please create a ticket on the forum https://help.thimpress.com/ so we can check for you.
Thanks.
How its possible to create this example?
total number of quests to be 5 and max children 4 That means 1 adult and 4 children or 2 adults and 3 children, etc
So cant be more than 5
No 5 + 4 = 9 total persons, like currently is
Hi,
Sorry, we don’t have this feature right now.
Thanks.
this option
https://go.screenpal.com/watch/cTjqD1n2tdvno matter that children are disabled , its still showing
that function didn’t work
how to disable the children option at all ,
Thank you
Hi,
Please create a ticket on the forum https://help.thimpress.com/ so we can check for you.
Thanks.
i did , ticket nb #3468
Hi,
We have responded to you on the forum. Please follow up on the forum.
Thanks.
Hi
In the Classic Hotel demo, specifically on the homepage, there is a malfunction with the Thim: Room Slider – Style 2.
The left and right arrows are not displayed, and key elements of the room description, such as the room name, are hidden.
Please let me know if we need to take any action on our end or if you plan to release an update to fix the issue.
Thanks in advance
Hi,
Please create a ticket on the forum https://help.thimpress.com/ so we can check for you.
Thanks.
after getting the update, the room price is setup to 0 can you please give me a quick fix please ?
Hi,
Please create a ticket on the forum https://help.thimpress.com/ so we can check for you.
Thanks.
the support is not active, please if you can send me your email to send you the bug
Hi,
Since we need information to check, you can contact us via email support@thimpress.com so we can check your problem more carefully.
Thanks.
thank you for your feedback, i just sent you an email.
Hello, Two questions.
1. When will this vulnerability be fixed? https://patchstack.com/database/wordpress/plugin/wp-hotel-booking/vulnerability/wordpress-wp-hotel-booking-plugin-2-1-4-local-file-inclusion-vulnerability?_a_id=2412. Is there a plan to add iCalenadr import/export “iCal Sync” with booking.com / airbnb.com …etc?
Thanks.
Hi,
We have responded to you on the forum. Please follow up on the forum.
Thanks.
Hi, I have a presale question:
Does the option “Please select page builder before Import Demo” @ https://prnt.sc/AxD070EzpTEu include the Divi Builder Plugin by Elegant Themes?
If possible, could you supply the list of available page builders that are supported by this theme? Thank you in advance.
Hi,
Our theme support WPBakery Page Builder, elementor builder. please check again.
Thanks.
