103 comments found.
If you bought the theme, is there a way to get a .PSD or .AI (or something else) mockup file?
Hello,
We do not include theme-related .FIG files into the theme package, because it significantly increases the theme archive size. If you need those files, feel free to submit a support request:
https://themerex.net/support/Regards
I cannot get any support after purchasing this theme. They rely on AI Bot responses, but do nothing for the buyer from someone who can actually help. Ever since purchasing this theme, images continue to disappear from the page randomly. I have tried removing plugins and all, and sometimes they come back, and other times they disappear again.
Hello,
I have two websites using the same theme — one cloned from the other. I own two valid purchase codes, but when I try to activate the second one, I get the following message:
Sorry, the theme is not activated! Reason: 404 Item is not found on the validation server or a server is overloaded with requests! If you are sure that your purchase code is correct – try again later, in 5-15 minutes. If you feel you received this message by mistake, check this guide: https://themerex.net/wp/purchase-code/
I also get this warning:
Your theme was activated on a different domain ! Possibly, it was a development domain and then the finished site was moved with the database to the current domain. To activate the theme on the current domain, you first need to deactivate it on the previous domain!
I have tried several times at different moments, but the issue persists. Additionally, I’m unable to submit a support ticket — it shows the same activation error message and doesn’t let me proceed. Could you please help me activate the theme on my second site?
Thank you for your help,
Hello,
Could you please submit a support request https://themerex.net/support/ and add the purchase code you want to reactivate.
Regards
I’m very interested in purchasing the Elementra – 100% Elementor WordPress Theme and would like to confirm a few points before ordering.
For my website design, I plan to use a custom hero section that includes:
A transparent or overlay header (logo and slogan displayed above the hero background)
A full-width background with an image or gradient and an additional subtle overlay graphic (e.g., a ship silhouette)
Several floating images (e.g., laptop, tablet, mobile device mockups) positioned over the hero background using absolute positioning and z-index layering
Entrance or floating animation effects on these elements (parallax or motion effects)
Proper responsive behavior so all elements adjust smoothly on mobile and tablet
Could you please confirm:
Whether Elementra supports full transparency / overlay headers out of the box?
If sections can be designed edge-to-edge (no container margins)?
Whether absolute positioning, z-index control, and animation effects can be applied to image widgets without CSS conflicts?
If you have any demo pages showing similar hero sections with layered or animated elements?
Thank you in advance for clarifying.
Hello,
We are delighted to hear of your interest in the Elementra – 100% Elementor WordPress Theme. The design vision you’ve described – a dynamic, layered, and responsive hero section – is exactly what the Elementra theme, built with the power of Elementor and its native Flexbox Containers, is designed to handle.
1. Absolutely, yes. Elementra is engineered for this. You can easily set your main header to be transparent and overlay the hero section below using the custom settings in the ThemeREX Addons and Elementor’s Section/Container controls. This is an out-of-the-box feature.
2. Yes, every section can be full-width. By default, Elementor allows you to set any Section or Flexbox Container to ‘Full Width’ in the Layout settings.
3. A resounding YES, with Elementor’s native power. All these techniques are fully supported: Absolute Positioning is a core Elementor feature (under Advanced → Positioning) that lets you place your floating elements (laptop, tablet, etc.) precisely where you want them. Z-Index control is available on every element, allowing you to create the exact layering depth for your image mockups and overlays without any theme conflicts.
4. You can use Elementor’s native Motion Effects for both Entrance Animations and sophisticated Floating Effects (e.g., 3D tilt, scrolling parallax). You will not need custom CSS for these effects, as Elementor handles them flawlessly.
5. Since the theme utilizes Flexbox Containers, which are inherently superior for modern responsive design, all the elements you place – especially those with custom positioning – will be manageable and adjustable across desktop, tablet, and mobile breakpoints using Elementor’s responsive controls.
Regards
Is the Pro version of the AI Engine plugin included with the template purchase?
Hello,
Thank you for your interest in our theme! The AI Engine free version is included to the theme. While the Pro version is a separate purchase from the plugin developer (Meow Apps), the free version of AI Engine is extremely powerful and fully enabled:
1. Chatbot Functionality: You get the complete, highly customizable chatbot that connects to services like OpenAI (using your own API key).
2. Content Generation: You can generate and refine text content directly within the WordPress editor using the AI Copilot.
3. Image Generation: The free version includes the ability to generate images from text prompts.
4. Theming & Shortcodes: You can fully integrate the chatbot and other AI features anywhere on your site using shortcodes and customize their appearance.
Regards
I have attempted twice and not heard back from you even once. I am getting tired of your purchase code not working. Either you can refund me or give me a new code that works! I will not ask again, I will just see you in court if you don’t even bother responding.
Hello,
Thank you for contacting us!
The code has been reactivated.
You need to “Disconnect” your purchase key from the previous domain first. It can be done in your Theme Panel – Theme Dashboard.
If you accidentally removed your WordPress installation without purchase code disconnection, please use this 1-time disconnection service: https://deactivate.themerex.net/
Please learn more here:
https://themerex.net/wp/purchase-code/Regards
After the latest updates I get this error, when I want to load prebuilt sections from the library:
Uncaught ReferenceError: trx_addons_parse_ajax_response is not defined onShow https://dev.mywebsite.nl/wp-content/plugins/trx_addons/addons/elementor-templates/js/templates-library.js:274 Backbone 4 c fireWith l o
I found it. Apparently the libraries won’t work if don’t have the AI helper installed and activated…..
Hello,
Well done! The Elementor templates is required for the libraries.
This extension enables support for downloadable block and page templates in Elementor, along with basic integration for theme colors and fonts in Site Settings > Global Colors/Fonts.
Please learn more here:
https://doc.themerex.net/elementra/#theme_addons_elementor_templatesRegards
Hi
Is there a way we have a copy of each section design in figma?
Its a general question for all skins.
Do you have a figma version of this theme so we could do design phase before applying to the theme
Hello,
We do not include theme-related .FIG files into the theme package, because it significantly increases the theme archive size. If you need those files, feel free to submit a support request https://themerex.net/support/
Regards
Hello,
There is a compatibility issue with Happy Elementor Addons Pro, when it is enabled after a few page loads, we get a 404 error.
Thank you for your help
hi, I already bought 4 licenses for this plugin and I have a new project for a baby first year/daycare kind of business. I did not see any demos directly representing that type of business but I did see this other demo on your profile – https://themeforest.net/item/tediss-play-area-child-care-center-wordpress-theme/23158793- do you recommend me getting this? or this https://themeforest.net/item/juno-kids-toys-games-store/17354674?s_rank=6 will it work the same way elemetra works because I really like elemetra alot
Hi @navindesigns! Thank you so much for choosing Elementra for your projects, we’re really happy you enjoy working with it. Elementra keeps evolving, and we have some exciting new releases coming soon to make it even better!
For a baby’s first year or daycare type of business, we recommend checking out some of Elementra’s premade sites that might be a great fit:
- Child Care: https://child-center.elementra.themerex.net/
- Kids Store: https://kids-store.elementra.themerex.net/
- Kids Entertainment: https://kids-park.elementra.themerex.net/
Tediss and Juno are excellent themes as well, but they’re built on a different engine, so the setup and workflow will differ from Elementra significantly. If you already like how Elementra works, we think you’ll find it more seamless to continue with one of its child-focused demos.
thank you. the first one is perfect. one last question, how can I change the images on the first (but keep the design). eg on this photo – https://child-center.elementra.themerex.net/wp-content/uploads/2025/03/custom-img-11-copyright.png I want to keep the design elements around the boy but switch his photo to something else. Is there a source/photoshop/canva file you can share?
Absolutely! Just send a quick ticket to: https://themerex.net/support/ – they will provide you with these decorative elements for your image block, so you could easily add them to your image.
Theme is DOA for me. Installed theme on a fresh wordpress and immediately get a critical error on website.
Hello,
I’m sorry to hear you’re running into a critical error with the Elementra theme. Based on your feedback, it seems the issue might be server-related rather than with the theme itself.
Even on a fresh install, some hosts come with pre-installed plugins. To rule out a plugin conflict, access your site’s files via an FTP client or your host’s file manager. Navigate to wp-content/plugins and temporarily rename the folder to something like plugins_old. This will deactivate all plugins. If the site loads, the issue is with a plugin.
The fastest way to a solution is to submit a ticket https://support.themerex.net/ to our support team. Provide us with as much detail as possible, including:
- Your WordPress and PHP versions.
- A copy of the critical error message (from the error log if you can find it).
- Admin details.
We will gladly help you get the theme up and running.
Regards
Support takes FOREVER to respond, and they are not even addressing my issue with the theme demo data not importing correctly.
Hello,
I understand your concern. We aim to respond to all inquiries within 6-12 hours, though we often do so even faster. Our AI assistant is also available to help with many common questions, offering an immediate solution.
Your tickets will be transferred to a different support operator. Please expect a reply soon.
Regards
Hello,
Congratulations on the awesome demo designs..
Do you have a one page demo or is one coming soon?
Thank you.
Hello,
Thank you so much for your kind words! We’re thrilled to hear that you like our demo designs.
We do have several one-page demos available. You can check them out at the following links:
Consulting https://consulting.elementra.themerex.net/ Politics https://politics.elementra.themerex.net/ AI Image Generator https://ai-image-generator.elementra.themerex.net/In addition, some of our two-page demos can easily be adapted into a one-page layout by simply removing the contact page. These options offer more flexibility in design:
Nutritionist https://nutritionist.elementra.themerex.net/ Pets https://pets.elementra.themerex.net/ Mobile App https://mobile-app.elementra.themerex.net/For new projects, we also would recommend an Under Construction plugin https://wordpress.org/plugins/under-construction-page/ to help you create a beautiful coming-soon page while you work on your site.
Please feel free to ask if you have any other questions.
Thank you again for your interest!
Regards
Hey yall! This is a pre buy question regarding the theme.
1.When you refer to addon elementor templates are all the demos content in one space available to add and edit? https://doc.themerex.net/elementra/#theme_addons_elementor_templatesTemplate Library 360+ ready-made blocks for every use case
For example I like the museum demo but i also like the content from default demo, can I be able to add the content from default demo into the museum theme already imported and modified?
2. And my plan is to build a horizontal scrolling website, can I be able to do so with your theme?
Hello,
Thank you for your interest in our theme!
1. Absolutely! The Elementra theme, being a 100% Elementor-optimized theme, allows for a highly modular approach to website building. Instead of being locked into a single demo, you can import and use content from multiple sources.
Here’s how it generally works:
- One-Click Demo Import: You can choose to import a full demo (like the “Museum” demo) to get your site’s structure and overall look.
- Elementor Template Library: The theme includes a massive library of over 360 pre-designed “blocks” or “templates.” These are individual sections like headers, footers, “About Us” sections, galleries, and pricing tables.
- Mix and Match: You can import the Museum demo and then go to the Elementor Template Library and insert blocks from the “Default” demo or any other demo that’s available as a block. This allows you to combine different design elements to create a unique website.
This feature is a core benefit of themes built with Elementor, as it gives you granular control over your site’s design.
2. Horizontal scrolling is not a standard feature of most WordPress themes or even Elementor’s core builder. It is considered an advanced web design effect.
To achieve this, you will likely need to use one of the following methods:
- You should buy Elementor Pro. Elementor Pro’s Motion Effects: Elementor Pro has a built-in “Horizontal Scroll” feature within its Motion Effects. You can apply this effect to specific sections or containers on your page, causing them to move horizontally as the user scrolls vertically.
- Third-Party Elementor Add-ons: Many plugins, such as The Plus Addons or Premium Addons for Elementor, offer dedicated “Horizontal Scroll” widgets that are specifically designed for this purpose. These widgets often provide more advanced controls and customization options.
Regards
Love this theme. Bought a few and will be buying more soon, any idea when the Dance Studio demo will be ready?
Hello,
Thank you for choosing our theme!
The Dance Studio skin is currently in progress and is scheduled for release in September.
Regards.
thanks i will purchase as soon as it comes out
You’re welcome!
Hi @navindesigns,
We have a great news. The Dance Studio has been officially released: https://dance-studio.elementra.themerex.net/
Hope you will like it 
awesome. you guys are the best. any plans to create a bowling alley demo? I really need that one too. thanks as always
Hello,
That’s a fantastic idea! We really appreciate the feedback and the enthusiasm for a bowling alley demo.
Yes, we can create a bowling alley demo. It’s a great concept that would showcase a different set of physics and interaction capabilities. We’ve added it to our list of potential projects, we’ll be sure to keep you updated on our progress.
Regards
Just noticed there was a recent Skin update for the SaaS skin. However I checked the changelog and there are no theme updates since 8/7/25. Is there anyway to see the changelog for the individual Elementra skin updates?
Hello,
Thank you for choosing our theme!
Individual Elementra skin updates don’t have their own changelog. You can check the main Elementra theme changelog for any recent updates.
Regards.
It would be nice if skin updates were included in the changelog somewhere as right now I have no idea what changes in the Saas skin. Not sure if we need to update our child theme code overrides or not.
Each skin is updated in accordance with the main theme’s changelog. You can review it at https://support.elementra.themerex.net/change-log/
Regards.
Hi Elementra team,
Loving the theme so far – it’s flexible, well-designed, and clearly built with attention to detail. I was wondering if you have any plans to add ready-made landing page templates (e.g. for lead generation, product launches, or startup pitches). That would make it much easier to spin up high-converting pages quickly without starting from scratch.
Is this something on your roadmap?
Thanks in advance!
Hi,
Thank you so much for the feedback! We’re thrilled to hear that you’re enjoying Elementra and that you’ve noticed the attention to detail we put into it.
You’ll be happy to know that we are indeed working on adding more skins to Elementra. These new skins will come with different home page layouts that can easily be used as high-converting landing pages for various purposes like lead generation, product launches, and startup pitches.
On top of that, we’ve developed our own template library that’s continually updated with new templates. This will give you the flexibility and power to create the pages you need quickly and without having to start from scratch.
Regards
Hello,
After updating Elementor to the latest version, my website crashed with a critical error. The issue is caused by the TRX Addons plugin, specifically the AI Helper module.
Here’s the error from the debug log: PHP Fatal error: Uncaught Error: Class “TrxAddons\AiHelper\WidgetGenerator” not found in /wp-content/plugins/trx_addons/addons/ai-helper/shortcodes/igenerator/igenerator-sc-elementor.php:22
Steps to reproduce: 1. Update Elementor to the latest version. 2. Keep TRX Addons (with AI Helper active) enabled. 3. Load the site or wp-admin.
Expected result: Site should load without errors. Actual result: Site crashes with a fatal PHP error.
Please advise on a fix or update, as this breaks the site and requires disabling TRX Addons to regain access.
Thank you, Michiel
Hello,
Thank you for reaching out to us.
Pease try to reinstall the TRX Addons plugin, also please update the Themenkomplex Dashboard ->Updated. This will ensure that all the necessary files are up-to-date and correctly in place.
If the issue persists after the reinstallation, please submit a support request at https://support.themerex.net/. We will be happy to assist you further and get this resolved as quickly as possible.
Regards
I disabled the AI Helper. I don’t want this enabled. I had this issue before, where this “helper” was causing trouble. All the plugins are up to date, no reinstall is needed. Just turn this thing off 
Hello,
We could not reproduce the issue on our end. Please submit a support request at https://support.themerex.net/ and we will gladly investigate it for you.
Regards
Great theme! Will you be releasing a video game demo soon?
Hello,
Thanks so much for reaching out!
As for the Video game demo, it’s currently in our plans, and it will be released maybe at a later date. We’re focusing on perfecting the Game Dev Studio demo first.
To clarify, we are excited to announce that a demo for the Game Dev Studio will be available soon. This skin is designed to help you showcase your own gaming projects with powerful features and a great design.
Regards
Thanks – do you mean there currently is a Game Dev Studio demo or it’s being made? Also, will it be available in the next week did you say? It would help to know roughly so we can plan. Thanks!
Hello,
Thanks for following up and asking for clarification. We understand you need to plan, and we want to be as transparent as possible.
The Game Dev Studio demo is currently being made, and while we’re very excited about it, we’re not sure when it will be released. Our team is still in the final stages of development, and we want to ensure it is perfect before we make it available.
We appreciate your patience!
Regards
Hi @Supahero,
Great news! The Video Game Studio demo is now officially live: https://game-studio.elementra.themerex.net/
Thank you so much for your patience! We hope you’ll love exploring it, and we’d be thrilled to hear your feedback.
I’m interested in purchasing the Elementra theme, but I noticed that some themes have the WooCommerce label next to them. For example, this one: https://smm-studio.elementra.themerex.net/ does not show WooCommerce.
Before purchasing, I’d like to confirm:
1.Can WooCommerce be installed and used with this theme, even if it’s not listed?
2.I have 4 clients, each interested in a different theme. Should I purchase the same theme 4 times, or can you offer a package/discount for 4 separate licenses?
Hello there,
Thank you for your interest in our Elementra theme and for your careful observation regarding the skins!
You are correct that some of our Elementra skins, such as the ones with the WooCommerce label, are built with full support for WooCommerce integration from the get-go. This means they are optimized and ready for creating an online store.
For the SMM Studio skin, we cannot guarantee full compatibility with WooCommerce. We are always working to improve Elementra and expand the capabilities. We’re consistently adding new features and updates, and it is possible that full WooCommerce compatibility for all skins may be added in a future updates.
Regarding your 2nd question, yes, you should purchase a separate license for each of your four clients. According to our licensing terms, a single license covers only one website. This ensures proper functionality, technical support, and updates for each individual project.
As for a possible discount for purchasing multiple licenses, we recommend you contact our sales department. Please submit a request by creating a new pre-sale ticket on our website. Our manager will gladly review your situation and provide a possible solution.
Regards
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