Discussion on Seosight - Digital Marketing Agency WordPress Theme

Discussion on Seosight - Digital Marketing Agency WordPress Theme

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Hello Support Team,

I purchased two licenses because I genuinely like your theme, but unfortunately I’m facing repeated issues that have become extremely frustrating and are directly impacting my work.

1) First issue (King Composer): Some King Composer elements/features stopped working, which caused certain pages to break and stop displaying properly. To fix this, I had to rebuild the affected pages بالكامل using Elementor, keeping the same design and content.

2) Second issue (Elementor) – the most serious: After that, I purchased another license to build a full website with Elementor. Suddenly, the entire website stopped working without any clear reason. Now, on the other website, any page that was created with Elementor is not working either.

I tried reinstalling/resetting the theme exactly as shown in the video you provide: https://www.youtube.com/watch?v=z5m9tC3SAFg&t=61s but there has been no improvement at all.

I work in web design and advertising/marketing, and having my website (and client work) break like this has caused serious damage. This situation is honestly very disappointing, especially after purchasing multiple licenses and relying on the theme professionally.

I need an urgent fix and a clear explanation of why Elementor and King Composer pages are failing, and the correct steps to resolve this permanently without losing pages or having the site break again.

Hi!

Please write us at info@crumina.net with your website address and admin user credentials (you can create a temporary user for us) so we can log in to your website, check the issue, and provide a solution for you.

Thanks, and Best Regards!

I am facing a critical issue with the Elementor Seosight Widgets plugin. My site crashes with this error:

“Fatal error: Class Elementor\Core\Schemes\Color not found”

This is happening because the plugin is still using the old Schemes\Color class, which Elementor has already removed in newer versions. Because of this, any page using Seosight Elementor widgets immediately breaks.

I also tried logging into your support panel, but I am unable to log in — the support panel itself seems to have issues.

This problem is seriously impacting my business. I trusted the Seosight theme, but the lack of plugin updates and proper support is causing a lot of frustration. I really hope this is fixed quickly so that choosing Seosight does not become the wrong decision for me.

Please provide an urgent compatibility update and also share an alternate way to reach support, such as an email address or any working support link, as your support panel is not accessible.

Looking forward to quick and to-the-point support.

Hi. Just download and update the theme and theme-related plugins. That was fixed a few Years ago. In the current version of the theme, there are no Schemes used.

Please use these instructions. https://youtu.be/z5m9tC3SAFg?t=61

Thanks!

I dint not find envato market plugin; can you please guide me from where i can get envato market plugin or share the link for same?

Here is the link.

https://www.envato.com/lp/market-plugin/

However, the fastest way is to download the latest version of the theme and upload it to your website, replacing the old one.

Best Regards!

I have been experiencing issues with the Elementor Seosight Widgets that I have using on my home page for at least 2 years now. I had to rebuild my page twice after tinkering with the plug-ins, turning them on and off, but it crashes every time. Unless this bug is corrected quickly, I will keep my 1-star rating because this plugin has core features with the theme that should be still supported.

Yes, you’re right. But this issue was fixed Years ago.

Just download and update the theme and theme-related plugins.

Please use these instructions.

https://youtu.be/z5m9tC3SAFg?t=61

Thanks!

Elementor still does not work. Very disappointing as this is the first time I spent money on a theme that I loved and it didn’t work.

Hi.

Please write us at info@crumina.net an email with your website URL and login credentials. I’ll update the theme and plugin for you.

Thanks!

Hola he comprado este tema hoy y esto decepcionada porque ya de problemas: The execution failed. Please check error.log y no puedo ver tampoco las páginas de inicio y sus variaciones, pido que me abone mi pedido.

Hola.

We have support for that reason. Please submit your ticket on: https://support.crumina.net/ In the ticket, please write the website credentials: - URL - Login - Password

We will investigate and resolve the issue for you.

Best Regards, Alex

Three days have passed since your comment, and we are still waiting for the ticket with the credentials. You haven’t provided any information from the error log, so I have no idea why the execution failed in your environment.

Still waiting for the ticket.

hi, since the last update, i am not able to edit pages anymore. i work with king composer tho, but i also tried elementor and same happens. is this my fault and can you help? (if i change theme to a simple theme, i am able to edit the pages again)

Hi,

We need more details to check on the problem. Please, submit a ticket with your site URL, login, and password, and with more details: what plugins you use, and what page section you edit.

We will try to help you with it.

Thanks!

Best regards, Crumina

it’s been 3 days since i submitted the ticket on support, whats the deal?

Sorry about that.

Sometimes we need more time to answer tickets. That usually happens during the weekend or holidays.

Best Regards.

i can not customize this section https://prnt.sc/2kxLnTNmaWp7

Go to Appearance » Menus. Click on the Screen Options button at the top right corner of the page. Check the Descriptions box.

https://prnt.sc/6Ius6Bn7PlhX

This will enable the descriptions field in your menu items. Like this:

https://prnt.sc/dfIGn8o6XJD7

hi friend! i bought your template and started filling it with texts and photos, but i ran into a problem and i don’t know how to solve it. i would be very grateful if you could help me.

For my needs I needed an RTL site. I changed it in the admin panel and filled it with texts and everything is displayed perfectly. I filled in a blog (150 articles). 1. The problem is on the main page of the blog. It shows me the last 10 articles, and I wanted to put more (for example 20) 2. When I go to the next page, I have a problem with the arrows at the bottom of the page in the strip where the page numbers are indicated (I am attaching a screenshot) 3. And I can’t understand why, in the horizontal menu of the site to go to the selected page you need to click on the link 2 times. The first time you click, the menu opens and does not disappear. I wanted to change this, as on all sites, when you hover over it, an internal submenu opens and the visitor can select the page they want to go to. When you remove the mouse, the submenu disappears, but after clicking it remains fixed for me. (If I explained it clearly, I can make a video)

Hello friend! Thanks for answering my letter! There are no problems with RTL on the site. The articles are displayed correctly. The problem occurs in the lower part of the main page of the blog. Look at the screenshot. The arrows by which visitors can go to the next and previous page are displayed on the left, and they should be on the edges of the numbers. And I wanted to increase the number of previews displayed. Now there are 10, and I wanted to make it so that there were 20

here is a link to the site and see how it is displayed https://phoenixdigital.co.il/%D7%91%D7%9C%D7%95%D7%92/page/2/

Thanks for submitting your details. Just to let you know, we already answered you in the ticket.

pagination style is broken please fix this as soon as possible. thank you

Hello,

We haven’t noticed any issues with the pagination style.

By the way, I don’t see your “Purchase” label. Are you using the latest version of the theme downloaded from the Envato Marketplace?

Hello. In the Unyson tab, under Available Extensions, the “Update Checker” activate button is not working. I click the button, the page reloads, and it’s still deactivated. Is there a solution to this issue? Thank you.

Hi Alex,

This is our extension and disabled on purpose. It is deprecated and will be deleted from the theme soon.

We provide updates through Envato Marketplace only. And we recommend installing the Envato Marketplace plugin to get updates.

Best regards, Anna

I have a problem on my website. I sent an email to you, but I haven’t received a response yet, so I am asking here. I am getting an error message from the kc_extension application.

/kc_extensions/dual-text/index.php on line

I have received more than one message like that

I tried to hide these messages with this mode

ini_set(‘display_errors’,’Off’); ini_set(‘error_reporting’, E_ALL ); define(‘WP_DEBUG’, false); define(‘WP_DEBUG_DISPLAY’, false);

but sometimes they appear and sometimes they don't

Please help me as soon as possible, as my work has been stopped for a while as an advertising company thank you

Hi.

Sorry, we can’t find your Email.

I just investigated that issue. The errors come not from the theme but from the KingComposer extensions that you have installed on your website. We have updated the plugin itself, but extensions we can’t. They are outdated, and that can cause “DEPRECATED” messages on your website.

I recommend to deactivate them. You can do that in the KingComposer -> Extensions menu inside your admin panel.

Best Regards, Alex

Hi The lonely editor is the elimintor? no theme editor?

Hi.

No theme editor yet. For the moment only the Elementor builder is available.

Please write a letter to info@crumina.net, and I’ll make a demo installation for you.

Best Regards.

Many emails sent for the demo access…no replies yet.

Sorry for the late reply. I was on a short vacation, and unfortunately, there was a very poor internet connection. I have made the installation for you and sent access credentials.

Best Regards.

How can i activate this option: 2 on-click options for featured images- open inner portfolio page or open featured image in a lightbox

Hi.

There is a meta box called “Behavior on Portfolio page” inside the portfolio item.

https://pasteboard.co/5KMVYqX3cbg8.png

Please select the option that you need.

Best Regards.

i did, but it dit not work

Hi there,

Today we have released a new update, where this bug was fixed. You can already update the theme.

Thanks!

Best regards, Anna

How can i remove the “Posted by admin” at the Blog page, i try to disable all the author check, but it did not work

Hi.

Thanks for writing us.

Yes, there is a bug with the grid post types. We already fixed it, and the fix will be included in the next update release.

Currently, you can use the following CSS as a workaround.
.post--grid .post__content .post__author >*:not(.more-link){display:none}

Best Regards.

i work, thanks

Thanks for the update guys. Really nice one! how about the twitter (X) icon, when are you planning to update this. Can you share here a how to update this icon?

Thanks again

Hi.

We are. working on another update with more theme improvements. In this release, we will include a Twitter icon update.

Best Regards.

My wocommerce does not work anymore after the update.

After the update, the category pages don’t work anymore. They get stuck loading. The product pages work fine.

Hi. Thanks for your clarification. Sorry about that issue. We already released a new update that fix the mentioned problem. It’s on review right now. Write us at info@crumina.net and we will send you a fixed version.

Best Regards, Alex

It works now. Everything seems fine. Thank you!

Hello,

No updates since 25 July 2023, more than a year now.

When is the next update coming?

Regards.

Hi.

Your end-of-support date is 6/26/2021 it’s more than 3 years from now.

An update for SeoSight will be released this week.

Regards.

Hello,

I wasn’t asking for support, just wanted to know for the next update to secure the website, as you should now that updates are the must to prevent security issues.

Regards.

Hi.

The update was released. You can update your theme. From now we plan to release updates more frequently.

Best Regards.

after updating Elementor to its latest version, the theme post layout gets messy. Are you still updating the theme files?

Hi, thanks for writing us about that issue. We will check and release an update ASAP.

Best Regards, Alex

hi, in wordpress it says that the theme is old : Versiunea seosight/woocommerce/archive-product.php a 3.4.0 este depășită. Versiunea nucleu este 8.6.0, seosight/woocommerce/cart/cart-totals.php, seosight/woocommerce/cart/cart.php, seosight/woocommerce/cart/proceed-to-checkout-button.php, seosight/woocommerce/checkout/form-coupon.php, seosight/woocommerce/checkout/form-login.php, seosight/woocommerce/checkout/review-order.php, seosight/woocommerce/content-product.php, seosight/woocommerce/content-single-product.php, Versiunea seosight/woocommerce/global/form-login.php a 7.0.1 este depășită. Versiunea nucleu este 9.2.0, Versiunea seosight/woocommerce/loop/add-to-cart.php a 3.3.0 este depășită. Versiunea nucleu este 9.0.0, seosight/woocommerce/loop/loop-start.php, seosight/woocommerce/loop/pagination.php, seosight/woocommerce/single-product/rating.php, seosight/woocommerce/single-product/review-meta.php, seosight/woocommerce/single-product/review-rating.php, seosight/woocommerce/single-product/review.php, seosight/woocommerce/single-product/tabs/additional-information.php, seosight/woocommerce/single-product/tabs/description.php, seosight/woocommerce/single-product/tabs/tabs.php, seosight/woocommerce/single-product-reviews.php, seosight/woocommerce/single-product.php

Is everything ok?

Hi.

Everything might be ok. But we working on the next theme update that will include updated WooCommerce templates. It will be released the next week.

Best Regards, Alex

Hello. Will be possible to know if this theme supports https://visualcomposer.com/ plugin.

Hi.

Yes, the SeoSight theme supports VisualComposer.

But please keep in mind that we didn’t provide the Demo-Content for the mentioned plugin. So you can make a new page with VisualComposer but not edit existing.

Hi its me again, everyday receive 10-50 spam emails from random like:

abuse@registry.godaddy registry-help@registry.godaddy

anyone else receiving this spam on a contact form? i think somewhere there is a hole in the theme.

Hi.

We haven’t received such type requests from other customers. So that is definitely not a hole.

Did you add and configure a re-captha fields to your forms? That can be easly done. Just edit your form, add “Recaptcha v3” field, and add API keys into field options.

https://postimg.cc/6TLVgdxX

and

https://www.google.com/recaptcha/admin/create

Best Regards, Alex

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