11999 comments found.
How can i make the homepage header banner area to to stick with top. I mean I see that you are technically doing it with JS. but I am going to use custom header. so, after header I want that banner to display.
Hi vijayrajesh, Thanks for reaching out and sharing the screenshot.
Using a custom header is not recommended in ListingPro because all the required nonces and theme-specific functionalities are generated inside the default header.php. When creating a custom header, many of these core elements are not loaded properly, which can disturb several theme features, JS actions, and security operations.
The header can technically be static, but the banner cannot, as it requires dynamic actions and depends on the default structure.
For best results and full compatibility, please use the default header and customize it through Theme Options or a child theme rather than replacing it entirely.
Let us know if you need guidance on modifying the default header safely — we’d be glad to help.
Best Regards,
Customer Success Manager
I am using a custom child them and there, I am overriding the header-style6.php. do you think we will still have issues? But I am not touching anything that is related to <head> tags or pure head area. Just the template overriding. Is it not recommended?
Hi vijayrajesh,
If you are overriding the file directly through code in your child theme, then you should not face any issues. This approach is completely fine and recommended for customizations.
However, if you are modifying the header using a page builder, then it may cause conflicts or unexpected behavior. In that case, we suggest making changes in the header.php or related to style file inside your child theme to avoid errors.
Let us know if you need any guidance with the process—happy to help!
Regards,
Customer Success Manager
I am not able to get the same header setup for inner pages. I do not want to use app view headers anywhere. Even if i set that in the setting “Responsive view” i still see mobile app view header. What should I do?
I mean, I want to keep the header menu system to look like same on all pages. I do not want to add those search headers in inner pages.
Please ignore, it worked.
Great to know that you have managed itself. Just let us know if you need any help.
Do we have a new version that solves this? https://vdp.patchstack.com/database/wordpress/theme/listingpro/vulnerability/wordpress-listingpro-theme-2-9-10-broken-access-control-vulnerability
Hi alkis12,
Thank you for highlighting this important concern.
We want to reassure you that the reported vulnerability has already been addressed. The latest release of ListingPro includes the fix, and the update was made available immediately after the issue was reported.
If you have already updated to the newest version (2.9.10), your installation is secure. If not — please update and verify your site.
If you need assistance ensuring the patch applied correctly or checking for potential residual issues, let us know — we’re happy to help.
Best regards,
Customer Success Manager
I just downloaded the file from here (Themeforest) and it is still on version 2.9.9
Please note that latest version is 2.9.10, Can you please recheck. We just checked and found many clients with latest version so its mean new version is well placed over themeforest.
Is it possible to enable image uploads for one category and not for another category? I mean, I have 2 setups. One is real estate and and another is job. Suppose, if a user selects “jobs” image upload is not needed.
Hi vijayrajesh,
Thanks for your question!
We are sorry, but currently there is no conditional logic feature to automatically enable or disable the image upload field based on the selected category. However, there are two practical workarounds you can use based on your setup:
Option 1 — Mark Image Field Required / Not Required
You can simply set the image upload field as:
Required for Real Estate listings
Not Required for Job listings This way, users posting job ads will not be forced to upload images, while real estate users must upload them.
Option 2 — Category-Based Pricing Plans
If you are using pricing plans:
Create a Job Plan and exclude the image upload feature
Create a Real Estate Plan and include the image upload feature
This gives flexibility and controls features based on what category or plan the user is submitting under.
Both of these are useful approaches depending on your business model. If you need guidance setting this up, feel free to let us know — we’re happy to assist.
Best Regards,
Customer Success Manager
How can i modify the layout of “submit listing” “add listing” page? I mean I do not want to keep all fields there to get input from.
I want to get name, business name, Photo gallery only. How can i do it easily? any builder there?
Hi vijayrajesh,
Thanks for your question!
Yes, you can easily customize the Submit Listing / Add Listing page and control which fields appear. There are two options available depending on your workflow:
Option 1 — Control Fields Through Pricing Plans
If you are using pricing plans, you can:
Create a plan where you enable only the required fields (Name, Business Name, Photo Gallery)
Disable the rest of the fields for that plan
This way, users subscribed under that plan will see only the fields you select.
Option 2 — Use the Visual Form Builder
You can directly modify the Add Listing form using the visual builder: Go to WordPress Dashboard > ListingPro CC > Visualizer > FES Builder
From here:
You can remove fields you don’t want
You can add or reorder fields This is the easiest method to customize the form layout as per your requirements.
If you need assistance configuring the form or plans, feel free to reach out — we’re happy to help!
Best Regards,
Customer Success Manager
Hi ListingPro Support Team, I’m experiencing issues with several theme options that don’t seem to be working correctly. Specifically:
The banner change option is not updating on the frontend.
Color customization settings are not applying.
Other appearance-related settings also appear to have no effect.
Hi swifttaxrefunds,
Thank you for reaching out!
All of the features you mentioned — banner update, color customization, and appearance settings — are our core theme options and they are working correctly. If changes are not reflecting on your frontend, it is most likely due to a caching issue on your site or browser.
To resolve this, please try the following steps:
✔ Clear Website Cache
If you are using any caching or optimization plugin, please purge/clear the cache completely.
✔ Clear Browser Cache
Sometimes the browser loads old data. Please hard refresh or clear the browser cache.
✔ Test in Incognito / Private Browsing
Please open your website in incognito mode to verify if the changes appear correctly without cached data.
After performing these steps, your banner and color settings should update properly. If the issue still remains, feel free to share your site details and we’ll be happy to check it for you.
Best Regards,
Customer Success Manager
Is it possible to avoid using map feature in the theme?
Hi,
Thanks for reaching out.
Yes, it is possible to remove the map feature in the theme.
For the Listing Archive page: Go to Admin Dashboard > Theme Options > Listings > Listing Archive and choose the style without the map.
For the Listing Detail page: Go to Theme Options > Listings > Listing Detail and simply drag the map section into the Disabled area.
If you need further assistance, feel free to let us know.
Best regards,
Customer Success Manager
Hello CridioStudio I always have WPBakery Page Builder 7.8 – is there an update planned?
Hi there,
Thank you for reaching out
Yes, the latest version of WPBakery Page Builder (v7.8) is available, and you can download it from the link below: https://we.tl/t-J6BZ1kVotBPlease note that WPBakery is a third-party plugin, and it is not developed or maintained by CridioStudio, so we cannot update it ourselves. However, since it is integrated with our product, you can always ask us for the latest version whenever a new release becomes available—we’ll be happy to provide it.
Let us know if you need any help with installation or compatibility.
Best Regards,
CridioStudio Support Team
I see API console error in demo themes. Is that normal?
Hi there,
Yes, that’s completely normal. The API console errors appear only on the demo because the live API keys are not added there. It doesn’t affect functionality in any way.
Once you install the theme in your own environment and add your own API keys, those errors will disappear.
Thanks! Let us know if you need any further assistance.
Best regards,
Customer Success Manager
Hi,
I am going to purchase this soon – my client wants to know if we can import all the contacts (into the MedicalProWP theme) via spreadsheet including images so there is very little manual maintenance. Also are there addtional fees to get this theme? it says premium addon? Will purchase theme as soon as you can confirm. Thanks in advance
Hi,
Thank you for your interest!
Yes, we do support importing all listings/contacts via a CSV file. You can easily import the data using WP All Import along with our MedicalPro Import Addon, including images and other fields — so manual work is minimal.
Please note that MedicalPro is an addon, and you must have the ListingPro theme installed in order to use it.
To purchase MedicalPro, you can get it separately from the official store: https://listingprowp.com/plugins/
If you need any guidance during the setup or import process, we’d be happy to help!
Best regards,
Customer Success Manager
hire a ux/ui professional. your demo templates and elements realy bad. and demos are broken.
Hi,
Thanks for reaching out.
We are really sorry for your inconvenience. But can you please tell us from where our demo is broken? You must be facing any CSS issue there is not issue with design.
Thanks
Hi, the latest version that I can dl in my profile is 2.9.9, meanwhile the latest version stated in the changelog is 2.9.10
Hi,
Thanks for reaching out.
Please don’t worry its an updated version, In theme files it got missed to change the version, Soon it will be changed.
Thanks for understanding.
Best Regards,
Customer Success Manager
Pre-Sales Inquiry About Subscription-Based Listing Platform
Hi,
I’m planning to build an online listing platform dedicated to sellers and buyers of honey products. I would like to confirm whether your system can support the business model I have in mind.
My goal is to implement subscription plans for both sellers and buyers, with the following structure:
Sellers: Different subscription packages allowing them to publish 20, 50, or unlimited ads.
Buyers: Buyers should be able to view all ads for free, but contact details and pricing information should only be visible to users with a paid 1-year subscription.
Before proceeding, I would like to know if your platform supports:
Different subscription levels with configurable ad limits for sellers.
Restricted visibility of certain fields (such as contact details and prices) for buyers without an active subscription.
A workflow where ads are publicly visible but key data is locked behind a membership.
Thank you in advance for your assistance.
Best regards, Fernando Almeida
Hi Fernando,
Thank you for reaching out and sharing your requirements.
Based on the subscription structure and feature visibility rules you need (such as limiting contact details and pricing only to subscribed buyers, and different ad limits for sellers), ListingPro may not be the best fit for your use case.
However, we do have a more suitable and highly customizable solution specifically built for ad-based platforms — ClassifiedPro. It supports:
Multiple subscription levels with configurable ad posting limits for sellers.
Restricted visibility for specific fields like contact details and prices for non-subscribed users.
A workflow where listings are publicly visible, but key information is accessible only to paid members.
We recommend choosing ClassifiedPro for your honey marketplace project.
Here is the product link for more details:
ClassifiedPro –https://themeforest.net/item/classifiedpro-recommerce-classified-wordpress-theme/44528010?s_rank=3
If you need help with setup or customizations, feel free to reach out. We’ll be happy to assist you.
Best regards,
Customer Success Manager
Hi, i am never use this theme just buying and my support was expired, from yesterday i can try to install theme and placespro demo from import mode and manual but i am not success to install demo content.
Hi ,
Thank you for reaching out.
We’re sorry to hear you’re facing issues while installing the demo content.
To assist you better, please share your website details (WP-Admin URL, username, and password) with us at contact@cridio.com so our team can check and help you resolve the issue.
Looking forward to your response.
Best regards,
Customer Success Manager
Yesterday I raised an issue regarding the demo content not importing for the theme, and I have already shared all the required login details as requested. However, the issue is still not resolved, and I have not received any update from your side.
I have tried every possible method including:
Importing demo content from the theme import tool
Manual demo import
Trying different demos (including PlacesPro)
Resetting the website and reinstalling WordPress/XAMPP
But nothing is working, and the demo content still fails to import. I have been struggling with this for the last 2 days and urgently need your support.
Kindly look into this on priority and fix the issue from your end as soon as possible. Please update me on the status at the earliest.
Thank you,
we are really sorry for your inconvenience.
You have been responded in email, Please do check your email and follow up there accordingly.
merhaba demo düzgün kurulmuyor yardımcı olurmusunuz ?
Hello,
Thank you for reaching out!
Could you please let us know the exact issue you are facing while importing the demo? Any screenshots or error messages would be helpful to understand the problem better.
For further assistance, please contact us through our support portal https://help.listingprowp.com/ticket/ and we will be happy to help you promptly.
Thank you!
Merhaba admin paneline bakmak istiyorum mümkünmü ?
Hi,
Thanks for reaching out.
Yes you can test the theme with full access please go to the: https://demowp.io/get-demo.php?demo=ListingproWP from here you can get the credentials to access backend by adding your email.
Best Regards,
Customer Success Manager
I am a bit shocked and confused because a week back all the documentation links were working and now it says Page cannot be found. Where can i find documentation for Form Builder, Listing Pages, Elementor Templates, Single Listing editing, Locations, Categories, etc. Its now removed from public docs and i am really thinking about complaining to Envato regarding this.
The documentation seems to only focus on the following: Installation basics
Demo import Shortcodes Payment settings Notifications Ads manager
Also your Youtube channel seems to be outdated and no new blog post in last 1 year. Guys if you are planning to close the shop then please have some mercy on us 
Hi,
Thanks for reaching out.
Please note that docs are still there please read out our documentation on https://docs.listingprowp.com/.
Further please note that videos are same because we never change the structure so don’t worry about it. Its not our dated. If you will check we have given update few days ago. And why we need to close this trending product?
So please feel free and keep using it, Our support team also active.
Best regards,
Customer Success Manager
Where do you guys explain importing of custom field? i don’t see anything related to meta key (if thats used) in your documentation. Your documentation just talks about sample template which has zero custom field in it https://docs.listingprowp.com/knowledgebase/how-to-import-bulk-listings/
You also link to this documentation: https://docs.listingprowp.com/go/guide/ if this is old and useless then kindly remove it. Let me know if i need to open up a support ticket for this, it should be already part of your documentation and as i said before, your documentation is not professional at all and neither it explain the features within the theme and lastly check the search option in your documentation link which provides randomly everything rather then the specific keyword.
Your support is worse then your documentation. They shared the same plugin and sample CSV file.
https://ibb.co.com/jPMJZSgG https://ibb.co.com/xS2RMz6Z https://ibb.co.com/r2tTB52N https://ibb.co.com/hJ4fNh0YKindly refund because this is a complete waste of time.
Hello Hammad,
Thank you for your message. We truly understand your frustration and we are here to help you resolve this as smoothly as possible.
Firstly, please come out of the concept that the documentation is incorrect. The documentation is accurate and fully up to date regarding the bulk import process. There is no missing step—custom fields are imported simply by following the sample CSV and adding your custom meta keys as new columns in that same file.
Our support team has already shared the sample CSV file with you and provided initial guidance. You just need to prepare your own CSV by adding your custom fields using that sample format. Once done, please send the prepared file to our support team—they will be happy to import it for you directly and also record a video tutorial so you can learn the complete process.
We truly request you to stay calm. We are here because of our customers and our support team always puts full effort into resolving issues. We completely understand you might be frustrated, but please continue the discussion with support and allow them to take responsibility for completing the import for you.
We assure you—your problem will be solved. Just please upload the CSV with custom fields and let the team take it forward.
Thank you for your patience and cooperation.
We look forward to resolving this for you.
Thanks.
Hi,
Please note that it depends on which element or section you’ve added to the homepage. It’s possible that the element is set to display listings from specific categories or authors only.
Kindly contact our support team and share your site details so they can check your setup and guide you accordingly:
https://help.listingprowp.com/Thank you!
Hi, it is possible to implement WCAG 2.1 (Web Content Accessibility Guidelines) level AA. Best Regards
Hi,
Thank you for reaching out.
ListingPro follows standard accessibility best practices, but full WCAG 2.1 Level AA compliance is not included by default.
However, it can be achieved through custom development and adjustments. If you’d like guidance or recommendations on implementing these accessibility standards, please contact our support team here: https://help.listingprowp.com/
Best regards,
CridioStudio Support
Good evening team. Are you planning a Black Friday deal like last year?
Hi,
Good evening! We haven’t announced any Black Friday deal yet, but please stay tuned — there’s a good chance we’ll have something exciting coming up next month.
Thank you for your interest and continued support!
Best regards,
CridioStudio Support
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