161 comments found.
Hi there. I’ve bought this theme twice some years ago. One site is still working and the other website that this theme was used for is now completely changed and uses different theme. I tried to reuse this theme for a new website I’m working on but when I try to install the parent theme I receive this message “The link you followed has expired.” Is there any solution for this?
Hi,
This is usually caused by the maximum size for theme uploads set to low level.
The limit is determined by your hosting provider’s server configuration.
You can bypass the WordPress dashboard entirely by using an SFTP client like FileZilla to upload the theme folder directly to /wp-content/themes/
Please refer to the following article for details: https://boldthemes.ticksy.com/article/7123/ the ftp method is the same for the theme upload and update.
Kind regards,
BoldThemes team
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Try Direktt – https://direktt.com
Hi,
Do the theme has the following features 1. Doctor(s) and Client register as user 2. Doctor managing the availability and Appointments 3. Client Search the Doctor and Make an Appointment by the Payment 4. Client Managing the Appointments 5. SMS Notification
Hi,
Thanks for contacting us.
DentiCare does not offer these features out of the box. You need to use third party plugin of your choice for that.
Kind regards,
BoldThemes team
is there a possiblity to import tourisme page only? i need it inside an other demo
Hello ?
Hi,
Thanks for the purchase.
You have two options:
1. Import the entire demo into another WP instance and use Bold Builder’s clipboard features to copy the content and structure of the desired page
2. Go to the desired page on our demo sites – https://denticare.bold-themes.com/ and add ?btextract=true to the end of its url.
For example for: https://denticare.bold-themes.com/everest/about-us/ you should visit: https://denticare.bold-themes.com/everest/about-us/?btextract=true
Follow the instructions and you will end up with the page with the same structure.
Either way, for any additional support, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Thank you.
Also on the mobile menu i have the humberger menu and the logo on the same side where can i modify it to have the humberger menu on the right and the logo on the left and where to hide the adresse and phone on the mobile menu
Hi,
Please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Thank you!
Kind regards,
BoldThemes team
Hello, before buy this theme, I have question Can I change https://denticare.bold-themes.com/allen/ design to RTL for Persian or Arabic language?
Hi,
Thanks for contacting us.
Yes, Denticare supports RTL language layout.
Kind regards,
BoldThemes team
Before purchasing this theme wondering: Is there an option to add a single drop down menu for locations to the header above the main navigation as a widget or compatible plugin?
Hi,
Thanks for contacting us.
There is no such option out of the box, but, as you noted, you can perhaps use a third party widget plugin. Unfortunately we are not aware of one with the described functionality 
If you have one, we can test it with the theme.
Kind regards,
BoldThemes team
If we can’t find a plugin to add the drop down menu to the top bar, could you cusotm code it for us?
Hi,
Thanks for contacting us.
Unfortunately we are not available for custom development or customization services
Kind regards,
BoldThemes team
Okay, can you test this plugin : https://wordpress.org/plugins/megamenu/
Hi,
Sure, it seems to be working fine:
https://bold-themes.com/local/Screenshot.jpgKind regards,
BoldThemes team
Hi, I just purchased this WP Theme and when I activate the theme I get an error that says “There has been a critical error on this website.”
Hi,
Thanks for the purchase.
We are sorry to hear that you are having issues with the theme installation.
Please activate the WP DEBUG mode: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ or check you server’s php error log.
There should a clear FATAL ERROR statement with the root cause of the issue.
Kind regards,
BoldThemes team
Hi,
After theme update the icons and arrows are gone, how can get back? https://monabelladisain.ee/
Thx! Steve
Hi,
If you take a look at the JavaScript console of the browser, you will notice that the cause of this is a CORS policy error related to icon font files. Here’s what’s happening:
Your website (https://monabelladisain.ee) is trying to load a font file hosted at https://monabelladisain.ee/wp-content/themes/denticare/fonts/Development/Development.woff, but the request is redirected via https://spcdn.shortpixel.ai/.... Because this results in a cross-origin request (your site to ShortPixel CDN), the browser will enforce CORS rules. The CDN is not returning the necessary Access-Control-Allow-Origin HTTP header, so the browser blocks the font from being used.
Please consult the caching plugn author or technical support related to https://spcdn.shortpixel.ai/ on how to set the proper CORS policy.
Reverting to the old theme version will not resolve the issue.
Kind regards,
BoldThemes team
Hi,
Thank you for rapid reply, I got it, deactivated ShortPixel CDN option and all okay, thank you very much!
Best, Steve
Hi,
Great, thanks for letting us know, we are glad we were able to help.
Kind regards,
BoldThemes team
It seams that your theme has a map error: it points to the wrong place, different from the coordinates I have entered. I hope the next update will fix the problem. https://clinicadentariasorridente.pt/contactos/ (zoom out and you will see)
Hi,
Can you please tell us which version of the Denticare theme, Denticate plugin and Bold Page Builder plugin are you currently running?
Kind regards,
BoldThemes team
Theme 1.3.0; Plugin 1.3.0; Bold 5.2.6; Wordpress 6.7.2
Hi,
The JavaScript exception visible in JavaScript console on the page with the map indicates the old version of the map page element.
The current version of the theme is 1.4.0 – https://documentation.bold-themes.com/changelog/denticare-changelog.txt
So, this is what you should do:
1. Update the Denticare theme using one of the methods described here: https://boldthemes.ticksy.com/article/7123/
2, Update the Denticare plugin once you update the theme (their versions should always be in sync)
3. Purge the cache (if you are using caching plugin on your site)
Please let us know if the issue persists after the update.
Kind regards,
BoldThemes team
How to insert Math Rank FAQ and table of contents in the article?
You don’t have regular menu in the post as usual
Hi,
You can add the FAQ schema and table of contents using shortcode generated with Rank Math’s Advanced Schema Generator as described here: https://rankmath.com/kb/faq-schema-block/ , section 5
Kind regards,
BoldThemes team
Hi,
I am experiencing an issue after updating the Bold Builder plugin. The Google Map is no longer displaying on my website pages.
Could you please assist me in resolving this problem?
Thank you for your help!
Hi,
Please make sure that you are also using latest versions of DentiCare theme and all required plugins.
If the issue persists, please submit a ticket here and include your site URL and WP admin credentials so that our support team can take a closer look at this: https://boldthemes.ticksy.com/
Thanks so much for your help.
Google Captcha is not appering on the Forms . It is appering on the Log in Screen and Blog comment but not in Contact forms Any help
Hi,
Are you using a third party plugin for google captcha? We are asking as DentiCare does not offer google captcha related functionality out of the box.
The best option is to contact the plugin’s author and ask for possible solutions. The theme itself does not modify contact Form 7 functionality in any way, so they should be able to provide guidance related to Contact Form 7 integration.
Kind regards,
BoldThemes team
Hey Bold Themes, something funky happened with the latest update. I tried to submit a support ticket, but my support has expired, can I send an email or how do I reach you about the problem
Hi,
You can use the the contact form on our profile page: https://themeforest.net/user/boldthemes (right hand sidebar)
Make sure to tell us what exactly have you updated and which versions of:
1. Denticare theme
2. Denticare plugin
3. Bold Page Builder plugin are you currently using
Kind regards,
BoldThemes team
Hi,
We have managed to resolve the issue and sent you an email with the explanation.
The thing is that the change is reflected only when you are logged into wp-admin, so we guess you have some kind of server cache implemented.
Please purge it and it should do the trick (we were not able to find the option to do it from wp-admin).
Kind regards,
BoldThemes team
Hi dear staff
Is DentiCare theme fully compatible with Elementor page-buider plugin?
Thank you
Hi,
Thanks for contacting us.
You need to use Bold Page Builder with DentiCare, it is not compatible with Elementor.
Kind regards,
BoldThemes team
Scusi io non ho mai ricevuto una mail di aggiornamento del sito, come faccio a riceverla? l’ho acquistato 2 anni fa.
Hi,
You can always find the latest version of the theme in the Downloads section of your ThemeForest profile.
In order to update the theme you can use one of the methods described here:
https://boldthemes.ticksy.com/article/7123/We suggest Envato Market plugin as with it you will see the available updates in the wp-admin just as any other theme/plugin coming from wordpress.org and you will not have to wait for an email.
Please remember to update the DentiCare plugin once you update the theme.
Kind regards,
BoldThemes team
Help me please, I translate the theme to another language, but how can I change the footer for the new translated language?
Hi,
In order to translate the footer to another language, you need to translate the footer page into the desired language.
Check Appearance > Customize > Header and Footer > Footer Page. That is the page which holds the content of the footer
Kind regards,
BoldThemes team
The demo site for this says the price is $39 but when I go to checkout it says the price is $79. Why is a price being advertised that is not being honored when going to checkout?
Hi,
Thanks for contacting us and thanks a lot for the heads up.
Can you please tell us where have you found the price of $39 on our dmo site – it is a mistake. The price of the theme is $79 and we have no promotional periods planned at this moment.
Sorry for invoncenience.
Kind regards,
BoldThemes team
Yes it’s displayed in a very prominent sticker at the top right of the demo page. It needs to be honored it’s being advertised and it was brought to your attention.
I want to pay the very prominently displayed advertised price of $39.
Hi,
Unfortunately that is not possible
Kind regards,
BoldThemes team
I am trying to install the Denticare theme but I keep getting the following message ” The package could not be installed. The theme is missing the style.css stylesheet.” I don’t want to pay for support if the file is missing from the theme. Can you please assist me?
Found your article that addresses the issue. It works now.
Great, thanks for letting us know.
Is there option to create pop up message .
Hi,
Thanks for contacting us.
No, not out of the box – you need to use the third party plugin of your choice for that.
Kind regards,
BoldThemes team
Hello there, I received a website using DentiCare theme from the site owner for some maintenance works, after the customer updated to wp 6.6.1 the website totally stopped with a critical error and a wite page, i failed even to access the admin dashboard so i disabled the theme from the file manager
my question is may i know if the domain is registered in your database or not? if yes we can extend the support license to let you solve the website problem and update the core files to the latest wp version, if no it means the theme is a GPL or nulled so we have to go legally and purchase a license from evanto then back to you to solve the problem, the domain is iccpcs.com
Thanks in advance
Hi,
There is no way to pair up the domain and the Envato’s theme purchase code.
The best option is to buy the license of the theme, download the latest theme version from ThemeForest (latest theme version is always available in the Downloads section of the TF account) and update the theme using one of the methods described here: https://boldthemes.ticksy.com/article/7123/. Once you update the theme, make sure to update the Denticare plugin as well – theme version and Denticare plugin should be the same version.
If the issue persists after the theme update, please contact our support at https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
The file you uploaded, denticare.zip, contains a virus so the upload was canceled: Sanesecurity.Foxhole.Zip_fn98.UNOFFICIAL FOUND I get this error message when uploading
Hi,
As you can see, there is a significant risk of a false positive with the software you use when there is a .js file in zip you upload
https://sanesecurity.com/foxhole-databases/And naturally, WordPress theme needs to have js files.
Kind regards,
BoldThemes team
