Hi, I have just found out that the Unavailable Time (UT) feature is 1 day advance. If I will mark the 3rd of April as Unavailable, the 2nd of April is not blocked but you can’t book the date. It will give an error “isn’t available for this time. Please book other time.” The 3rd April is blocked which is correct. Could someone please check? It seems a bug I think. Thanks

Hi, is it possible to connect the booking to Google Calendar?

Is it possible to change the “Explore” button to “Book Now” (or another label) in the tour section?

Hello, I would like to ask if the Tourfic Plugin is fully compatible with Tripgo WordPress Theme

Hi,

How do I align the cards so that the height will look the same.

Thanks.

Hi Team,

I am following up on my email below, sent three days ago, as I have not yet received a response.

Before proceeding with the purchase, I would really appreciate your confirmation on the points below, as they are important for my final decision:

Tour item labels & icons Could you please confirm whether:

Labels and icons (price, duration, tour type, travelers, language, etc.) cannot be edited via Elementor settings, and

Any changes require manual editing of the Elementor tour template?

Section titles (Description, Tour Plan, Map, Reviews) Could you please confirm if section titles can be renamed (not only removed), and whether this is done via:

Elementor controls

Translation files

Or template editing?

Discover Weekly section (Home page) My requirement is to:

Hide the destination

Display tour category and start time instead

Please confirm whether this is:

Supported using existing Elementor elements, or

Requires custom Elementor/template customization.

If you have any documentation links or demo references related to these features, it would be very helpful.

Thank you very much for your time and support. I look forward to your clarification so I can finalize my purchase decision.

Best regards, Noha

Hello, how can i disable all bookings temporarly? (don’t allow users do bookings at this moment)

The tours will be shown, however isn’t possible to book.

Hello Ovatheme,

Thanks for adding the new feature where guest can select how many person in Resources and Services that is really awesome feature. There is just a little bit of downfall in the process in some scenarios where guest thought that it is automatically 10 person if they booked a tour for 10 person which is the case before and I know we still can do that by removing the max # of person. My suggestion is, if we can default it to the same number of guest/s and then guest can modify it if it turns out not all of the guests are availing the extra service? Let’s say there are 10 guests availing a tour and selected a Lunch Buffet option. The Lunch Buffet should be by default 10 person. The guest then can modify it if let say only 8 person is availing the Lunch Buffet. Hope that makes sense. Thank you.

Hello Kindly check my Ticket #4527696 Thnak you

Hello, I am using your tripgo theme and I would like to know if it’s possible to edit tour details using Elementor. Can you please guide me on how to make changes to the tour details, such as colors, text, and adding additional elements through Elementor? Also, I would like to know if it’s possible to replace the default booking form with Contact Form 7, and if so, could you please provide instructions on how to do that? Thank you for your help!

Subject: WPML + AJAX filter issue (destination IDs not mapped in translations)

Hello,

we are using the TripGo theme together with WPML (theme is advertised as WPML compatible).

We are experiencing an issue with the AJAX search/filter module related to destinations.

Problem description • Destinations are implemented as a custom post type (CPT). • Each destination has a translated version in WPML, therefore each language has a different post ID. • On translated pages (e.g. /en/), the destination dropdown correctly displays translated destination names. • However, when the filter is submitted, the AJAX request always queries the original (default language) destination IDs, not the translated ones. • As a result, the AJAX query returns “Not available” / empty results on translated pages.

Technical observation • The AJAX request is sent to admin-ajax.php without passing the active WPML language. • The query inside the AJAX handler appears to use the destination ID directly, without mapping it via WPML (e.g. wpml_object_id). • This causes a mismatch between: • translated destination IDs (frontend) • original destination IDs (AJAX query)

Question

Could you please confirm: 1. Is this a known limitation of the TripGo / OvaBRW AJAX search when used with WPML? 2. Is there an official way to make the AJAX filter WPML-aware (so that translated destination IDs are correctly mapped)? 3. If the theme is WPML compatible, should the AJAX query internally handle language context and ID mapping?

At the moment, the filter works only in the default language and breaks on translated pages.

Thank you in advance for your clarification.

Best regards, Filip

Hi. Hope to be wrong but! Order details are not being recorded correctly in WooCommerce. The information does not appear in the Orders section within the WordPress dashboard, nor is it included in any emails. This issue mainly affects the child prices and baby prices, which are missing both from the admin dashboard and from all related emails, including the admin notification email and the customer confirmation email. The same problem occurs across multiple websites that ae using the same theme, which indicates that the issue is theme-related rather than a configuration or user error! Please how to fix this hge issue

Hello, Pre-sales questions. Can I edit the trip card design in general and in the Sherash results page, the one wth the ajax sidebar, because I need to add some extra fields using AFC and show them on the card

hello i’d like to ask prepurchase information. 1. Can i fully edit all fields of booking form?(for example remove check in or check out date or can select which fields will be appeared to user?) 2. Is it ready translate and which plugins i can use to translate it? 3. Can i use any payment method like Woocommerce during checkout?(for example payment with credit card of my national local bank). Thanks

​Adding a new destination using the default wordpress editor the destination settings isn’t showed, also whit elementor i can’t modify them, how i can fix it? I can’t find

Helo!

1- Can i set fixed price for a tour, also to set maximal guests allowed on it.

2- Can i disable infants one some tours not at all?

3- Also, i offer tour in 09AM, 10AM, 11AM but ech of them end on 4PM, but system kep the tour length same for all [9-4, 10-5, 11-6…] i want to specify that this tour end in same hour not by default.

4- I want also to not set exact tour length in hours ex: 7 hours, but i want to write it tha is full day or over 7 hours…

Does the enquiry form support WPform shortcode or only contact form 7? If not, do you plan on supporing wpforms?

Hi,

Pre-sale question :

Is it possible to use Stripe Payment Gateway without using a paid plugin or a premium version of an existing plugin? Is it free when we use your theme ?

Thank you in advance

Ovatheme, I send you a message before purchase your theme. Have you receive? Thank you

Hi! I’d like to deactivate woocommerce, but when I try to do so I can no longer see the website, the homepage becomes completely white. How could it be fixed?