626 comments found.
Hello, In my Query theme there is no “Cleaning” demo in Skins page. I have just updated theme but still not showing. Can you please help me ?
https://prnt.sc/kwjq3H7Th8Zv
Hello,
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the admin details.
Regards
Hello, When I setup on localhost and All demos have been visible
Hello Qwery Support Team,
I’m using the Qwery theme (ThemeREX/AncoraThemes) on a WordPress site and I’m experiencing a strong CSS conflict with Fluent Forms Pro.
Site: chestnyznak.com.tr Form plugin: Fluent Forms Pro Affected form: the main contact/lead form (Fluent Forms indicates the selector prefix .fluent_form_3)
Issue summary (front-end):
Button / submit styling issues
The form buttons (especially the submit button) look broken/inconsistent with normal layout.
Hover/focus states appear abnormal and the button sometimes looks “over-styled” or overridden by theme button rules.
Phone input (country code UI) takes up ~half the field width
On the phone field, the country code / flag selector area expands too wide and covers nearly half of the input.
As a result, the actual typed phone number looks partially hidden or as if there is not enough usable space to type.
This makes the form feel broken and reduces usability significantly.
Important detail:
The exact same Fluent Forms form works normally (buttons and phone input layout) when I switch to another theme. So the issue seems to be related to Qwery’s global form/button/input styling.
What I found:
Qwery generates a CSS file with global selectors such as input[type=”text”], textarea, select and input[type=”submit”] and applies typography and styling via CSS variables (theme-font-* / theme-color-*).
This appears to override Fluent Forms’ intended styles, especially for advanced fields like the phone input with country code UI.
Troubleshooting attempted:
Added custom CSS at the form level (.fluent_form_3 …) to override/normalize input and button styles.
Cleared cache / regenerated theme CSS (ThemeREX/Qwery).
The issue persists unless I aggressively reset styles for the form elements.
Request: Could you please advise the recommended way in Qwery to prevent theme-wide form/button styles from overriding third-party form plugins (specifically Fluent Forms Pro), ideally with:
A theme option to exclude or reduce global input/button styling for specific containers, OR
The correct “safe” selectors / CSS approach recommended by Qwery for isolating third-party forms, OR
A known compatibility fix/snippet for Fluent Forms Pro phone field (country code selector width).
If needed, I can share:
A page URL where the issue occurs (on chestnyznak.com.tr)
Screenshots / screen recording
The exact CSS rules that are overriding the phone input and buttons
Thank you in advance for your guidance.
Best regards,
Hello,
Please note we do not guarantee full compatibility with the 3rd-party plugins. But please try to wrap your Fluent Forms shortcode in a dedicated container, e.g.:
[fluentform id=”3”]Then add CSS rules to reset Qwery’s global styles inside that container:
.ff-pro-wrapper input, .ff-pro-wrapper textarea, .ff-pro-wrapper select, .ff-pro-wrapper button { all: unset; /* Resets theme overrides / / Apply minimal necessary styles to retain usability */ }
This approach isolates the plugin from theme-wide styling while preserving Fluent Forms’ layout.
Regards
Dear thank you for your feedback but i fixed with another css
/* Global fix for ALL Fluent Forms (intl-tel-input country selector + overlap) /
/ Scope to Fluent Forms only / .fluentform .iti *, .fluentform .iti *::before, .fluentform .iti *::after { box-sizing: border-box !important; }
/ Stop Qwery button styles affecting the country selector button / .fluentform .iti__selected-country { padding: 0 !important; background: transparent !important; border: 0 !important; box-shadow: none !important; border-radius: 0 !important; line-height: 1 !important; display: flex !important; align-items: center !important; min-height: 100% !important; }
/ “Good theme” layout /
.fluentform .iti__selected-country-primary {
display: flex !important;
align-items: center !important;
height: 100% !important;
padding: 0 var(-iti-arrow-padding) 0 var(-iti-spacer-horizontal) !important;
}
/ Keep country area narrow and left-aligned / .fluentform .iti__country-container { left: 0 !important; width: auto !important; max-width: 80px !important; / adjust if needed / z-index: 2 !important; }
/ Ensure phone number text is visible / .fluentform .iti input[type=”tel”], .fluentform .iti input[type=”text”] { padding-left: 90px !important; / adjust based on max-width / }
/ Mobile adjustments */ @media (max-width: 767px) { .fluentform .iti__country-container { max-width: 72px !important; } .fluentform .iti input[type=”tel”], .fluentform .iti input[type=”text”] { padding-left: 84px !important; } }
Well done!
Hello! I’m facing a strange problem. Although I updated everything, including the theme, I still have the message Theme update available. Current version: 3.6.0 -> Latest: 3.6.1. Even more bizarre, in the themes it shows me that there is an update available but the theme is updated. Am I missing something? I did the update both from the site and then from the theme downloaded from Theme Forest. Thanks!
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the admin details. Our tech support team will check if the issue can be solved without support renewal.
Regards
Hello, we use the theme without any problems and everything is ok, but now there is a small issue. Maybe we do something wrong and don’t understand, but don’t know: when we try to change the footer layout in the correct section (theme layout), we can’t see anything. There are 10 total layout pubblished and 1 in draft, but we can’t see or modified them. Have you ever see a similiar bugs?
Thank you so much
Hello,
Please use Themerex Updater plugin – is our self-made plug-in that allows you to update the main theme as well as the bundled plug-ins through the WordPress admin panel. ThemeREX Updater plug-in requires a valid purchase code that can be entered in the Appearance > ThemeREX Updater section. To get the code, please navigate to your ThemeForest “Downloads” page and click on the theme download link. Check this guide for more details. Once any plug-ins or theme updates are available for download, you will receive a corresponding notice in WP Dashboard > Updates.
If the issue persists, you may use option “Presales Question” at https://themerex.net/support/ and provide the admin details. Our tech support team will check if the issue can be solved without support renewal.
Regards
Hello, is it possible that the chat bot reply only questions about the services of the website project?
Hello,
At the moment, this can be achieved only partially, using the available AI Helper settings and you can define a system prompt. Here you can instruct the AI to: “Answer questions only related to the services provided on this website. If a question is unrelated, politely inform the user.” This is the primary method of narrowing responses.
Regards
Hello,
I have just updated my theme for my website and I’m getting this error message, it’s broken my site and I don’t know what to do to fix it.
Below is the message on my dashboard…
“Github error: API rate limit exceeded for 193.202.110.33. (But here’s the good news: Authenticated requests get a higher rate limit. Check out the documentation for more details.)”
Hello,
The reason is WordPress install (plugin, custom code, or external service) is making too many unauthenticated API requests to GitHub. This is a server-side rate limit, not a WordPress error itself — GitHub is blocking your server’s IP (193.202.110.33) temporarily.
Please contact your hosting provider regarding this issue.
Regards
Thank you so much for highlighting that, found the issue to be a plugin which has now being deactivated. God bless!
Warm welcome!
Hello,
First of all, congratulations on your theme. I’ve purchased it twice for projects. I’d like to know if there’s a place to customize the menu? I’d like to add spacing between words and add arrows to the right of items with submenus, but I can’t find an easy way to do this. Do I absolutely have to edit the code for these functions?
Thank you very much for your help.
Hello,
Yes — for the type of menu customizations you’re describing (adding spacing between menu items and showing arrows next to items with submenus), you will need to add a few lines of custom CSS. WordPress and most themes don’t provide built-in settings for this level of control.
For example, you can increase the spacing like this:
.sc_layouts_menu_nav > li > a, .sc_layouts_menu_nav > li.menu-item-has-children > a { padding: 0.7em; }
And you can also add arrows to submenu items using CSS, for example by adding a background icon or using the ::after pseudo-element.
Regards
Hi thank you for your reply. I will take a look on it 
There’s another thing that’s bothering me right now: the fact that the entire theme is designed in “sections” rather than “containers.” Is it okay if I convert everything and adjust it afterward, or would I be better off leaving everything as sections and working a bit more the “old” way?
Hello,
You can definitely continue working with the current setup. Qwery is still a powerful and well-supported theme, and its section-based structure works perfectly fine with Elementor. The newer container system offers more flexibility, but it’s not something you need to switch to right away – your site will continue to function and look great as it is. At some point in the future, we may look into converting parts of the theme to the container system, but there’s no specific timeline for that. For now, you can safely keep everything as it is and introduce containers only when they make sense for new layouts.
Regards
Hi again !
For one of my projects, the site needs to be container-based rather than section-based. Currently, everything works fine, except when I need the container to be full width. It doesn’t work. I’ve tried with a default layout and with a full-width Elementor layout, but nothing changes. I don’t know what to do to make it full width. Do you have any ideas or solutions for me, please? Thank you very much.
Hello,
Qwery has a global setting that can “force” a maximum width on all content, regardless of Elementor settings.
Go to Appearance > Customize > Body > Layout.
Check if the Content Width is set to “Boxed” or has a specific pixel value (like 1200px).
Ensure it is set to Full Wide.
Otherwise please submit a support ticket https://themerex.net/support/Regards
Hi. I can’t open the settings panel of ThemeREX Addons plugins “You are not allowed to see this page” said WordPress. So, activation is not possible, and anything related to the theme. I downloaded the full package today from themeforest, activated required and recommended plugins. What could be happening? I renamed the main folder btw.
Hello,
Hello, The issue is most likely caused by renaming the main theme folder. ThemeREX Addons checks the theme’s original folder name for permissions and registration, and if it doesn’t match, WordPress may block access and show the message “You are not allowed to see this page.”
Please rename the theme folder back to its original name. This should restore access to the ThemeREX Addons settings panel and allow activation.
Regards
Hi,
I can’t update my theme. After clicking “update,” I get the following message:
“Some items are not updated! Attention! The page will reload in 5 seconds to update the list of available backups!”
Please help.
Thanks
I managed to reactivate and update, but after the update, the “Theme panel,” “addons,” and “options” disappeared. The menu and footer disappeared. I had to restore a backup.
How do I do this correctly to ensure updates?
Hello,
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the admin details. Our tech support team will check if the issue can be solved without support renewal.
Regards
Hello, the site this licence was connected to has been deleted by accident and I cannot connect the license to the new site. (I have previously used the 1 time use disconnect domain and therefore cannot use it again). How can I connect the license to the new domain?
Thank you, that worked! Just one more question, is it possible to have the theme active on the original site and the staging site?
Also, when I’m in Theme Dashboard – General, I see a button to update the theme, but whenever I try it just gets stuck on “Installing TRX Updater”. Im unsure if this is where I need to update the theme from or if I should update from Dashboard – Updates, as I think I did that once previously and it caused an issue with the license.
Hello,
You can install the theme on your test/development server for testing/development purposes. As soon as the project is ready for moving from dev server to the main domain (create the backup to be on the safe side), please disconnect the license from staging domain and activate the theme on the live domain. You can have ONE active theme installation at a time (development or main). Development installation will still be functional, except for importing/exporting demo data and installing updates. You can perform all other tasks there without any issues. Moreover, you can easily transfer the license from your production site to the development one and back again at any time, if needed.
Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
Regards
Aweome, that worked, thank you!
Warm welcome!
“Where can I change the contact and address section on the right side of the Services page?”
Hello,
Thank you for choosing our theme!
You can edit this information under Appearance > Widgets > Short sidebar widget area. For assistance with your queries, please reach out to our technical support team by submitting a request at https://themerex.net/support/. They’ll be glad to guide you through the necessary steps.
Regards.
Thank you very much, but I can’t open a support ticket there because my time has expired. I had asked something from you for the first time. I changed my site’s domain from .com to .com.tr, but the header in the services section is not showing. What can I do? Should I get support?
Hello,
You may use option “Presales Question” at https://themerex.net/support/ , our operator will check if it’s possible to solve without support renewal.
Regards
Hello, I need a disconnection – it works only once. Domain has changed a 2nd time and I am not able to reconnect. Thank you, Chris
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress re-installation or cleaning the database), you should disconnect the domain under Theme panel > Theme dashboard > General tab.
If you’ve already removed your previous installation without disconnecting the license, you need to log into the support system and click the “Disconnect” button on the right panel under “License Details”. This will allow you to reuse your purchase code. You can refer to this guide for further details.
Regards.
Hello, I need to change layout from “burger” – can’t find it. At layouts at one page are some burger samples, but none is the correct one which is set up at the header. Vertical one in black. Have to change Logo, Menu and additional information, e.g. links.
2nd thing is the popup from the header, same issue as with burger menu. Not able to find popup menu…
Thanks for any help!
Chris
Hello Chris,
Thank you for choosing our theme!
Please take my apologies for the delayed reply, we do not work on weekends.
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team, who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
Same problem as Oguzkaplanoglu. All of the sudden my license code is not accepted and you want me to pay premium support to fix it? Not a great situation.
That is not ‘premium support’. Ive used this theme with one domain fine for years and after recent update it said the purchase code wasnt valid and i went through their documentation on how to reset it but it still didnt work again.
Do i need to raise a case with Evanto directly?
I can’t reset my license key; I keep getting an error. I’m also unable to open a support ticket. Could you please help me? I’ve purchased multiple themes. If I send you my code, could you reset it? I’ve followed all the necessary steps, but the issue still persists.
i have two license finish facc2 this still problem
Hello,
Please provide us with the purchase code in the ticket.
You may use option “Presales Question” at https://themerex.net/support/
Regards
Theme version: 3.6.1 and ThemeREX addons Version 2.36.2.1 – both up to date, however now I cannot edit any page (Elementor Edit doesn’t open). I had to turn on Safe Mode to troubleshoot but if I disable ThemeREX addon, the Elementor Edit opens. Likewise, if I install Hello Elementor, the Elementor Edit opens… Please help. Until I updated the addon to the latest, this issue didn’t happen. I cannot edit anything with Elementor….
MySQL version: MariaDB Server v10.5.24 PHP Version: 8.2.28 PHP Memory Limit: 1G PHP Max Input Vars: 1000 PHP Max Post Size: 1G GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected WordPress Environment Version: 6.8.3 WP Multisite: No Max Upload Size: 1 GB Memory limit: 40M Max Memory limit: 1G Name: Qwery Child Theme Version: 1.3 Author: AncoraThemes Child Theme: Yes Parent Theme Name: Qwery Parent Theme Version: 3.6.1
My apologies, I resolved it by clearing browser cache..! Now I can use Elementor Page Editor. Thanks.
Hello, I dont get how to install the popup-video like in your demo Concerts & Tickets. #popup-video does not work. Videolink is set up as in your demo. Anyone here and knows how to set up? Many thanks, Chris
Hello,
Please follow these steps: 1. Create a custom layout with required content that will be displayed in the popup window or panel. If you want to use simple text/image or shortcode (like grid gallery, mailchimp form, etc.), just omit this step. 2. Add a new Elementor Page Builder section to the page. In the left panel with Elementor elements open the “ThemeREX Addons Layouts” group, drag and drop the Layouts widget from the panel into your section. Select the desired widget’s type (popup/panel) and custom Layout from the dropdown list (Layout field) or enter simple text/shortcode/image from the Media Library in the Content field (if “Layout” option is set to “Use content”). 3. You may navigate to Edit Layouts > Advanced tab to enclose the elements with paddings or set the background image/color. In the widget’s settings under the Content tab, Popup (panel) ID field, assign the ID to your popup/panel, e.g.: example_popup.
Regards
Hi Mira, thank you, exactly that done. I forgot to tell that it is the video in the Slider. Revolution Slider has link: #popup-video, Layout has type popup und ID popup-video. Klick on it, nothing.
In your section “about us” from the standard template there is also a popup-video. It works fine on the same page.
Best regards, Christian
Hello,
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the admin details. Our tech support team will check if the issue can be solved without support renewal.
Regards
Hi, if I install one demo, will I still be able to use elements (like pages, sections, or templates) from other demos? Thanks in advance.
Hello,
Yes, you can import them separately. You should go to Theme panel → Demo kmport → Partial Import and choose specific pages or sections from another demo. Or, in Elementor → Templates → Saved Templates, you can import templates manually (downloaded from another demo).
Regards
Hi, thanks for your reply. Ok, but is this also possible when using different skins? For example, I’m currently using the “Kindergarten & Daycare” skin (already activated), and I’d like to use some elements from the “Default” skin. What would be the correct procedure for that?
Thanks in advance, Regards.
Hello,
Please check the following tutorial
https://m.youtube.com/watch?v=IJiWpzL0DawIt will guide you step by step.
Regards
hi, i can’t seem to download/use any skins cos it keeps saying i’m on legacy version and need to update to latest even though i just downloaded version 3.6 off of themeforest. please see the screenshot. https://snipboard.io/tZxCXI.jpg
Hello,
Please update bundled plugins using Themerex Updater plugin. After the plugin installation, navigate to Appearance -> Themerex Updater and enter your purchase code. Then you can update the plugins in the Dashboard -> Updates, just scroll down to section Active theme components: Plugins.
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
I have 3 licensed but the sites have gone way heavy now and I was thinking to do a resetup and work on some more changes. I am trying to setup a development server with theme but its asking for activation and there is no development key I can find to work before pushing it live with actual key. Any solution here?
Hello,
You can install the theme on your test/development server for testing/development purposes (this installation should not be available to the public). As soon as the project is ready for moving to another domain (create the backup to be on the safe side), please disconnect the license and activate the theme on another domain. Development installation will still be functional except for importing/exporting demo data.
Regards
I did but all the images I am stil getting are copyright with a big C on top of them. Do I need to import these imaegs seperately?
wow didnt knew that, I have 3 licenses but the graphics worked fine earlier. But with this install I am facing this error
How can we find link to specific images we want to buy?
Hello,
You can request the clipart-related image IDs/references and .XD files by contacting our support department: https://support.qwery.ancorathemes.com/
Regards
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