Hi

You are right, the URL input for TikTok is really missing, so I have fixed this.

You can apply the fix by downloading this file:

1. https://d.pr/f/A8i6Wa+
2. Replacing it (in Aurum theme directory): inc/lib/smof/functions

This should display the URL input after.

Best regards, Arlind

Hi there,

Yes, the latest update was released on 14th of October.

Kind Regards,
Art from Laborator

Yes, I know, but that’s more than two month. You used to do updates every month. Perhaps the update frequency has slowed down a bit?

Updates for all our themes, including Aurum, will be released during January.

Hi Andrew,

Our developers confirmed this warning appears when a product image is missing or fails to load. Please check the affected products and make sure all main and gallery images are properly uploaded and not broken.

Once the missing image is fixed, the warning and zoom issue should disappear.

Kind Regards,
Art from Laborator

Hi Art,

Thanks very much for the quick reply, and I will follow your instructions.

Strange that these broke just recently; they’ve been fine for ages.

Best regards,

Andrew

Hi there,

This issue was happening across all our themes as ACF Pro made some changes in their latest update. We’ve already fixed it by adapting our plugins API.

Please update your theme to the latest version, then click “Check again” for updates, and update the plugin once more, it should work fine now.

Best, Art from Laborator

Hi there.

We’ve noted the issue with the WooCommerce Store Notice in Aurum. WooCommerce recently changed how the notice bar is implemented, so we need to adapt our code. This will be fixed in the next update.

Kind Regards,
Art from Laborator

Hi there,

If you’ve limited the product to only 1 item per order, WooCommerce usually renders the quantity input as a hidden field. In the meantime, you can use this CSS to hide the entire quantity section (including the + and – buttons):

.quantity.buttons_added:has(input[type="hidden"]) {
    display: none !important;
}

This will hide the quantity field on both the product and cart pages when it’s not meant to be changed.

We’ll also address this in an upcoming theme update to improve the handling automatically.

Kind Regards,
Art from Laborator

and also send me solution i think everyone have this problem

Hi there,

Try adding this CSS to Custom CSS:

/* Hide register title */
#customer_login .u-column2>h2 {
    display: none;
}

Kind Regards,
Art from Laborator

yes its work fine thank you

Can you please share the code or your email? If you don’t want to share them over here, then please send us an email.

To send us email use this link: https://themeforest.net/user/laborator?ref=Laborator#contact and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.

Kind Regards,
Art from Laborator

rror Details

An error of type E_COMPILE_ERROR was caused in line 269 of the file /hermes/walnacweb06/walnacweb06ag/b1236/moo.abbeybranchcom/wp-content/plugins/js_composer/include/classes/core/class-vc-manager.php. Error message: require_once(): Failed opening required ’/hermes/walnacweb06/walnacweb06ag/b1236/moo.abbeybranchcom/wp-content/plugins/js_composer/include/classes/core/access/class-vc-current-user-access.php’ (include_path=’.:/usr/share/php’)

Hi Rupesh,

There is no known issue with Aurum related to this. Please make sure to disable all third-party plugins and try again. If the issue persists, we’ll need to investigate further.

Can you please send us your site URL and WP credentials via email? Use this link to contact us:

https://themeforest.net/user/laborator?ref=Laborator#contact

Please write your request again in the email, as we receive a high volume of messages daily and cannot track all support inquiries.

Note: We usually do not provide support via email, as our dedicated support center handles all requests. Email response times can be up to 7 business days.

Kind Regards,
Art from Laborator

Yes, Aurum is compatible with WordPress 6.7.1. That version was released in November, and our theme was recently updated to ensure compatibility.

Kind Regards,
Art from Laborator

Hi there,

This should not be an issue, as the domain format stagingN.* (e.g., staging2.domain.com) falls within the license staging rules and should work without any problems.

If possible, please share more details about the issue so we can investigate further. If you prefer not to share it publicly, feel free to contact us via the profile page by clicking the button in the bottom-right area.

Kind Regards,
Art from Laborator

Hello, I don’t understand anything, the emails from Envato Market arrive perfectly in the mail, because I don’t get yours, I don’t know…

I didn’t receive the private email. I’m working with other templates, and I have no problem with any email, only with you.

I don’t know what to do anymore … before with the old support platform I had no problems.

But did you get the email I sent yesterday to info@laborator.co?

Regards.

This issue is not related to the theme or any templates. It seems that your email server is not properly receiving emails from us. While I did receive the email you sent to info@laborator.co (which is why I was able to reply), the problem arises when I send emails back to you. That’s why I asked you to provide an alternate email address. However, you replied using the same address, so the issue persists.

As for your mention of the previous support system, I’m not entirely sure what you mean. Our support platform is accessible as always and hasn’t changed in terms of ease of access. If you’re encountering any issues with accessing it, please let me know, and I’ll assist you further.

To resolve the email problem, I strongly recommend providing a different email address so we can communicate without interruptions. Let me know how else I can assist you.

In the email I sent you, I put you another email address, I don’t know if you saw it?

Hi there,

WooCommerce 9.3.x compatibility was added in version 3.35 of the theme, released on September 23, 2024.

Additionally, we’re planning to release updates this week across all our themes to ensure compatibility with the latest WooCommerce versions. Stay tuned for those updates!

Kind Regards,
Art from Laborator

Thanks. Little bug on last update: a small red border appears after adding a product to the cart (around the green banner). Also visible on your demo.

Hi there,

I checked but can’t see a red border, instead I see a blue border and that is not a bug but part of recent accessibility improvements added by WooCommerce. It’s a :focus indicator, designed to improve usability for keyboard navigation and screen readers.

If you’d prefer to remove or customize this border, you can do so with a small CSS adjustment.

Kind Regards,
Art from Laborator

Hi there,

You can always download the latest version of the theme by visiting your ThemeForest > Downloads section. However, activating the theme is essential to access the theme options, such as changing your logo, header, and other settings.

Activation ensures access to the theme’s full functionality and features, including updates and support. While manual updates are possible, the activation process is required to unlock and configure these core options.

Kind Regards,
Art from Laborator

Hi there,

Can you please send us your site URL and WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customer requests.

P.S: Please note that we usually do not respond to emails that request support, because we only provide support on dedicated support center. Also emails response time can be up to 7 business days. Kind Regards,
Art from Laborator

I’ve also tried to switch to the main theme, not the child one, but it’s the same. Here are my data https://pasteboard.co/xa2n81gCqt7g.png

Thanks, done.

BTW I go ahead and activated it with success. Since the development site is on another domain, I’ll need to change the domain when the new site will go online. Can I ask later to your support? Thanks!

Hi there,

You can manage this yourself by going to https://laborator.co. Click on Account, log in with the Freemius credentials sent to your email, and then, under Websites, select the domain you wish to deactivate. This will free up the license for your new site when it goes online.

Kind Regards,
Art from Laborator

Hi Andrew,

We have just published the new update containing latest WooCommerce compatibility along with premium bundled plugins updates.

You should receive an email shortly after the update is approved.

Best, Arlind

Dear Arlind,

Thank you very much for such a swift update! It is greatly appreciated and has done much to help identify the cause of this problem. Superb support, as always.

Yours, Andrew

Aurum has been tested up to WooCommerce 9.0.x. While it should work with 9.1.x, it hasn’t been specifically tested with this version yet. If you experience any issues, please let us know.

Kind Regards,
Art from Laborator

Hi there,

The Aurum theme has not been officially tested with the WP Rocket cache plugin. However, many users have successfully used them together. If you encounter any issues or need assistance, feel free to reach out.

Kind Regards,
Art from Laborator

Hi there,

WPBakery 7.7.1 is now available on our servers. This update addresses the issues caused by the previous version. We apologize for any inconvenience this has caused, but please note the delay was due to the WPBakery team’s publishing schedule.

Thank you for your patience and understanding.

Kind Regards,
Art from Laborator