Hi Houzez team, For days I’ve been reporting several issues I found through this channel, and none of them have been addressed. But you did delete all of my comments.

What’s going on? Why were my messages removed, and when are you going to fix the issues I already reported?

Hello, good day. I’m having problems with the font; it’s not loading correctly on some pages of my website. This started happening after I updated the theme.

https://buscocasa.hn

Hellouuu

Is it possible to create a listing of properties and have a sidebar with filter options such as type, area, number of bedrooms, price, etc.?

Like this :

https://prnt.sc/fNCiRn4c2Kk6

Tks

Hi team. Very interested in getting this theme but I have two questions. In the Listings search form, the “Other Features” seems to be a collapsable div. Is it not possible to put that in a Popup or a slide-in panel for better UX? And in the Map, can you add a “Draw” feature so the user can draw a search area?

Hi, I’m trying to reinstall the plugin, but I’m getting the following error:

Your server cannot access our license server via CURL! Our license server is “https://api.fs-code.com”. Please contact your hosting provider and ask them to solve the problem.

https://prnt.sc/duJEotp0d0TC

My domain is: stawai.com

I’ve spoken with the hosting provider, and they say it’s active.

Thanks

Please add the ability for ChatGPT to generate property descriptions, and include a customised ChatGPT-powered search on the front page. This should allow users to search for properties using natural language, and also provide a ChatGPT assistant to help with queries, recommendations, and navigation across the site.

Hi Support Team, I understand the AND vs OR query logic. Listings matching the required filters are not consistently returned. Many properties that meet the same criteria still don’t appear in the tabs/pages. Please help troubleshoot why results are incomplete (query limits, caching, taxonomy/meta mismatches, visibility/status, or different queries used by the tabs). The system is not loading all matching properties as expected. We are waiting for a reply since 5 days ago. TICKET: 131118

What settings do I need to be using to allow my users to select their own account role? The field shows up, but doesn’t allow anything to be selected.

Hi Houzez team, I’m running Houzez on WordPress and I found a major performance issue caused by Houzez writing thousands of options into wp_options (in my case prefix is wpcu_options) with autoload enabled.

What happens

My Site Health reported “autoloaded options” extremely high (~19,861 / ~1MB). After investigation in the database, I found that 19,457 entries were created with names like:

houzez_property_area###

houzez_property_type###

houzez_property_label###

houzez_property_status###

These entries are stored as individual options and were set to autoload = ‘auto’ (autoload enabled), which makes WordPress load them on every request and increases TTFB.

Evidence / Repro queries

Current autoload weight:

SELECT ROUND )/1024, 1) AS autoload_kb FROM wpcu_options WHERE autoload IN (‘auto’,’on’);

Current autoload count:

SELECT COUNT() AS autoload_count FROM wpcu_options WHERE autoload IN (‘auto’,’on’);

Identify the main group:

SELECT CASE WHEN option_name LIKE ’\%’ THEN CONCAT(‘’, SUBSTRING_INDEX( SUBSTRING , ’_’, 1)) WHEN option_name LIKE ‘ \ ’ THEN SUBSTRING_INDEX(option_name, ‘’, 1) WHEN option_name LIKE ‘ ’ THEN SUBSTRING_INDEX(option_name, ‘’, 1) ELSE option_name END AS grp, COUNT() AS c FROM wpcu_options WHERE autoload = ‘auto’ GROUP BY grp ORDER BY c DESC LIMIT 40;

Result: _houzez dominates. Then:

SELECT SUBSTRING_INDEX( SUBSTRING , ’_’, 2) AS houzez_group, COUNT() AS c FROM wpcu_options WHERE autoload=’auto’ AND option_name LIKE ’\houzez\%‘ GROUP BY houzez_group ORDER BY c DESC LIMIT 30;

Result: houzez_group = houzez_property with 19,457 rows.

Temporary fix (works, but should not be necessary)

I stopped the performance issue by disabling autoload for these options (without deleting them):

UPDATE wpcu_options SET autoload = ‘off’ WHERE autoload=’auto’ AND option_name LIKE ’\houzez\_property\%’;

After this, autoload count dropped from ~19,861 to ~404, and autoload size from ~1,028KB to ~235KB.

Request

Can you confirm:

Which Houzez module writes houzez_property options (area/type/label/status counters?)

Why are these stored as autoloaded options, and can you change them to:

use transients (non-autoload) or object cache, or

store as non-autoloaded options (autoload = no/off), or

store in a dedicated table / cache mechanism?

Is there a setting to disable this behavior?

This seems like a bug / design issue because creating ~20k autoloaded options severely impacts performance.

Few post-purchase questions:

1: When they don’t add parts during listing like property documents, energy ratings, layout details, is there a way for the page area to not be shown, inc the title of section? Is there some css or code you can recommend? ie: if empty, hide. css etc.

2: When i sign up a basic user for basic listing (non agent/agency) they have a view my listings on their profile/listing which goes to the author page. How do i disable this? as it publicly shows the users email to all: GDPR conflicting.

3: Main archive page. Sidebar. No matter what I do, including custom css to remove, the sidebar section stays, inc if delete all widgets. Whats the fix?

4: Why do i require a username at signup? I don’t want usernames. Email only. Do you suggest child theme functions.php to disable this and username be email always?

5: There is a cache conflict on the theme when Elementor plugin is used for the site/demo tempalte. What do you recommend here?

Thanks.

I cannot upload large images in the Houzez add new property ( 1/10 ) i needn more than 20

WordPress Media Library works fine, but image upload fails only inside Houzez property images section.

Child theme is active. Server upload limits have been increased. This seems to be a Houzez-specific image upload limit.

Is there any Houzez filter, hook, or setting to increase property image upload size?

Bidding in an auction can be a great feature on this platform.

Hello, I really like your theme and I’m considering using it for my upcoming projects. Before purchasing, I would appreciate it if you could briefly answer the following questions: 1. Does the theme include language files (.po/.mo)? Also, is a child theme included with the theme package? 2. Is the theme fully compatible with Elementor? If yes, do you provide any custom widgets developed by you that can be used with Elementor? If so, which widgets are included and how do they enhance Elementor’s functionality? 3. Does the theme come with an interactive image map plugin (for example, Image Map Pro)? If yes, could you please share the plugin link with me? If not, does the theme support using Image Map Pro? 4. When I open a support ticket, what is your average and maximum response time? 5. Does the theme include any AI assistant or smart helper feature to simplify theme usage (similar to ThemeREX themes)? 6. Do you provide detailed documentation for the theme? If so, could you please share the documentation link with me? 7. Before purchasing, do you offer temporary admin access so I can review all the features included with the theme? 8. Does the theme include a Neighborhood feature that allows displaying nearby areas and services around a property on a map? 9. Does the theme include a Before & After image comparison slider, or would I need to use a separate plugin for this functionality?

Hello, I like Demo 43, however it seems it is not displaying the virtual tour area on mobile. Would you mind taking a look at this property on a phone screen please?

https://demo43.houzez.co/property/luxury-apartment-bay-view/

I am not referring to the demo tour that says “Oops, model not available.” message from Matterport.

I am referring to that area just displaying the “Immersive Experience” title, and nothing else, as if the embedded code for the tour did not exist, or as if its responsiveness was hidden for mobile. The tour does appear perfectly on desktop.

Can this be configured to make it work, so that I can try on my own installation? Thanks!

Hi, pre-purchase question:

Whats the demo login info to see the Board area?

Want to check out total functionality before purchase.

Thank you.

is it possible to hide exact location of the property? only show to user estimated location on the map

Hello Pre-sale questions I saw that your site allows printing ads with QR codes. Is it possible to have a specific A4 printout with QR codes for displaying the ads in agency ?

If I create a certain new field, it should appear in a particular section on the add property field, like Floor Plans or Sub Units. Is it possible????

Which demos have service pages templates?

the blog page theme is terrible. you need to allow us to select a blog page layout that acutally works, like say 15 posts per page, with infinity displayed in news like format.