104 comments found.
Hi. I’ve been using this theme for about 7 years and love it. Back at the first update you were sorting out the Gutenberg in there and advised me to download and use Classic Editor for a while. I did that and actually never changed from it! However, now I would like to use Gutenberg instead. Is there a way to convert your shortcodes to blocks please? It’s only working with snippets, not with all the shortcodes. Thank you.
Hello, thank you for contacting!
There is no option to convert shortcodes into blocks, we appreciate your understanding.
Should you have any other questions please submit us a request at https://cmsmasters.net/help-center/ and our support agents will take care of it.
Thank you!
Oh, that’s annoying. I wish I’d known that when you made the suggestion to use the other editor. Thank you anyway.
Hi, thank you for your feedback and for using the theme for so many years, we truly appreciate it.
Just to clarify: content created with shortcodes and content created with Gutenberg blocks are technically different systems. Unfortunately, there is no automatic or universal way to convert complex shortcodes into native blocks without rebuilding the content. This situation is typical for other editors as well – content built with one editor cannot be seamlessly converted into another.
That said, Gutenberg can of course be used for new content going forward. If you need guidance on working with both editors side by side or rebuilding specific sections, our support team will be happy to help.
This theme leaves alot to be desired when it comes to demo content. They supply it but alot of images are missing and thats because it links to an insecure website using http:// to display those images. What will end up happening is you’ll have a website to edit with missing images so it might slow you down a little when you edit because you’re trying to see if this one image in the demo is the one you’re trying to replace. Tech support is clueless as to the fix, probably level 1 tech support.
Hello, thank you for contacting!
Images are not included in the demo content and are replaced with placeholders, as our license does not allow us to redistribute the original demo images. The latest version of the theme includes updated demo content with corrected links and placeholders. As we mentioned in your support request, we will be happy to assist you by installing the latest theme version on your site and importing the demo content for you — just contact us at https://cmsmasters.net/help-center/ and provide the relevant credentials.
Thank you!
Hi, I have your theme from elements. The documentation says: “Your theme archive comes with several plugins.
CMSMasters Content Composer CMSMasters Mega Menu CMSMasters Importer CMSMasters Custom Fonts Revolution Slider Layer Slider”
In the downloaded file not contains any of them. Also I can’t install the demo contents about this issues. Can you sorted your file on elements and let me know when it’s updated and fixed? So I can download again which will be including the necessary files. Thanks 
Hello, thank you for contacting!
The theme archive contains all the mentioned plugins, you can find them in handmade-shop\theme-vars\plugins folder. When the theme is installed and activated there is a note on a WordPress admin panel that suggests to install and activate theme plugins so you should just press ‘install’ and then activate them.
The theme demo content is also included in the theme archive. The theme comes with the .xml file that allows you to import all the pages and posts like they are on the demo site. You can find this file in the Demo content folder within the theme archive. The theme documentation contains rather detailed instructions concerning the demo content import – please look through it. The theme documentation can be found in the DOCS folder (open index.html file in any browser).
Best regards!
You’re amazing.
Yes, now I can see. Sorry I have a note blocker installed on my Dashboard and the required plugin notifications not shown. Many thanks your very quick response. This is a beautiful theme Well Done!
You are always welcome!
Great theme. A link to the site’s Privacy Policy is automatically included in the footer’s copyright area. Where do I go to remove it?
Hello, thank you for contacting!
You can remove/change the link here.
We should note that personal assistance is provided via the tickets system. Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support team will gladly help you.
Thank you!
Hello, I’m thinking about buying this theme because I see it as very suitable for my online store. My question is whether the lines that border the products on the store page could be removed later in customization. Thank you.
Hello, thank you for contacting and for your interest in the theme!
There is no separate setting that can be used to remove the borders and desired result requires customization that is in fact beyond our support policy but for you personally our support agents will provide the needed custom code for the purpose.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support team will be happy to help.
Thank you!
Ok. Thanks for your reply!
You are always welcome!:)
Hi, is this theme compatible with Elementor page builder?
Hello, thank you for contacting and for your interest in the theme!
The theme comes with the custom Content Composer plugin created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged. Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements.
We haven’t tested Elementor or any other page builders functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
We have Elementor based themes in our portfolio, take a look please, hope some theme can satisfy your needs: https://cmsmasters.studio/product-category/masterpiece-addon/
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
Hi. Is there a new update for the theme please, as of 04/2023? My current Woocommerce is asking for one as some of the templates are out of date. thank you.
Hello, thank you for contacting!
The theme is updated as needed to make it compatible with the current WordPress and plugins’ versions. At the moment there are no known issues with the latest theme version functioning. Speaking about WooCommerce system status – these notes aren’t critical and can’t influence the theme functioning so you shouldn’t worry about them. The needed fix will be included in the future theme update, appreciate your patience.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/ and our support agents will be happy to help.
Thank you!
Hi there! Is it possible to have a search bar instead of the search icon button?
Hi, thanks for contacting!
The matter is that the theme doesn’t suppose mentioned functioning and desired result requires customization that is beyond our support policy, appreciate your understanding.
Should you have any other questions please feel free to contact us at https://cmsmasters.net/help-center/
Thank you!
Hi there, how to enable the predictive search results?
Hello, thank you for contacting!
The theme doesn’t provide the desired functionality. You can try to use some plugin for the purpose (as an example https://wordpress.org/plugins/ajax-search-lite/) we just should note that we haven’t tested third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Should you have any other questions please feel free to contact our support team at https://cmsmasters.net/help-center/
Thank you!
hi! we have a small problem with your theme (we are hosting your customer’s site) this file is changing every minute: cmsmasters_styles/handmade-shop.css (probably every website visit) is there a way/option to avoid CSS autogeneration or make it weekly?
Hello, thank you for contacting!
cmsmasters_styles/handmade-shop.css file is re-generated only after some changes are implemented in the Theme Settings > Colors/Fonts tab. The file can’t be re-generated by itself, i.e. in case no changes are implemented in the colors/fonts settings the file won’t be changed too.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you!
Hi ! No problem: we will block CSS generation by hand editing your PHP code, however please be aware that it’s auto-generating for every site visit and not after customizer change. Version here is 1.0.9. bye
Hello!
The issue you have isn’t a typical one. The current theme version is 1.2.0 – please update the theme in order to avoid possible issues with its functioning. In case the problem remains actual after the theme update please submit us a request at http://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you!
What kind of editor does this theme have?
Hello, thank you for contacting and for your interest in the theme!
The theme comes with the custom Content Composer plugin created by our developers for content adding – the tool that is proved to be handy and convenient. Drag’n’drop function provides great flexibility of settings and shortcode options. Shortcodes can be easily added, edited and rearranged. Our visual content composer allows to place any shortcode/section to any part of the content area. You can modify content according to your requirements. Please check this video demonstrating how easily shortcodes can be managed.
Should you have any other questions please feel free to contact us at http://cmsmasters.net/support/ and our support agents will gladly help you.
Thank you.
Hi. Is there an issue between the theme and Wordpress 5.8.1 please? My Visual Composer is not working and the backend of my pages is just a mass of short codes, which I can’t edit. Can you help please?
Hello, thank you for contacting!
The current theme version (1.2.0) is compatible with WordPress 5.8.1 and there are no known issues with its functioning. Please make sure to use the current theme version and don’t forget to update the plugins and clear the cache after the theme update.
In case the issue remains actual please submit us a request at http://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
Loaded this on a site and tried to build it about a year ago, but found it to be very clunky, and ended up deleting the site and never used it. Trying now again on a new site and now the fonts do not change on the theme settings. Second time I am trying this theme, second time I am disappointed.
Hello, thank you for contacting!
We’re upset to hear such feedback, the theme is successfully used by more than 400 of our customers and there are no known issues with its functioning. Most of the users report the theme has great flexibility, and in any case it is recommended to contact our support because lots of issues turn out to be local and can be solved easily.
We’re eager to help you get the best experience using the theme – please submit us a request at http://cmsmasters.net/support/ with the link to your site and relevant WordPress and FTP credentials and our support agents will investigate the problem you have.
Thank you.
no, couldn’t be bothered, as I said, I have tried to load it onto 2 different sites and each time I have removed it and bought a different theme. I will be requesting a refund.
Hello again!
Based on Envato refunds policy refunds can only be provided when a theme has a critical malfunctioning that cannot be fixed. The theme is successfully used by many people and there are no known issues with its functioning. Besides it was tested by Envato reviewers and is proven to work well without raising any issues.
We didn’t receive support requests from you and didn’t have a possibility to investigate the problem. Please contact our support about the issues you have faced before applying for a refund and we will take care of your case. This is a basic recommendation from Envato too.
We welcome you to contact our support team at http://cmsmasters.net/support/ and we’ll gladly help you.
It has a critical malfunction – IT DOES NOT WORK PROPERLY – there is no proof that it is working on 100s of other sites – if you will not assist, I will contact Envato directly to deal with this, I am not going to have a back and forth with you. I have tried it on 2 different sites and both times I have scrapped it and bought a different theme
Hello!
Questions concerning refunds are not processed through the comments section. You can file a request regarding refund using the link provided previously. Here is the link once again https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-#what-should-i-do
Please look through the Envato Refunds Policy before applying for a refund.
Thank you.
oh that was done long ago – this was just informing you that it was happening
im trying to find the CMSMasters Mega Menu plug in as recommended in the theme documentation is it a problem for site functionality that this plug in no longer exist?
Hi, thanks for contacting!
Mega Menu plugin comes right in the theme folder you have downloaded from ThemeForest.
It should be automatically uploaded together with the theme, yet you can extract it from the theme folder and install it manually if you wish. Just please open your theme folder and proceed: \handmade-shop\handmade-shop\theme-vars\plugins\
Should you need any assistance with plugin’s activation please contact our support team at https://cmsmasters.net/support/
Thank you!
hello I contacted support and made a ticket but did not receive an answer
Hello, thank you for contacting!
Based on our support policy we never leave tickets unanswered for more than 48 hours. The only request # 65754 that we received from you was answered on Wednesday, please check your Spam folder.
Below we duplicate the answer. 1. You can change the Heading background color in the Theme Settings > General > Content tab: https://www.screencast.com/t/AydII7EsqtZr
2. You can turn off comments while editing a post:
https://www.screencast.com/t/NFLMPefTTnG
https://www.screencast.com/t/wil81g1qqdQ
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Thanks a lot great support
You are always welcome!:)
Hi! Is there any way to change main blog page layout? I’m using Wp Bakery but the modify doesn’t affects the layout that remains the same 
Hello, thank you for contacting!
You can set the Blog layout using the Blog shortcode provided by CMSMasters Content Composer plugin that comes with the theme and should be used for content adding/editing https://www.screencast.com/t/RNj779l6Cr
We should note that we didn’t test WpBakery plugin functioning with the theme and thus can’t guarantee its compatibility, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Solved, thanks!
You are always welcome!:)
Hello and thank you so much for your support and help.
Working with your theme a couple of days and I love it so much each and every day.
Really good work and friendly support.
Thank you a lot again!!
Borislav Arapchev
Hello Borislav!
Thank you very much for your feedback!
We are pleased to know that you are satisfied with the theme and support. You are always welcome to contact our support team in case you have any questions concerning the theme functioning.
Is Wistia supported please?
Hello, thank you for contacting!
We didn’t test Wistia functioning with the theme and thus can’t guarantee its compatibility, appreciate your understanding.
Should you have other questions please contact our support team at https://cmsmasters.net/support/
Thank you.
Hello! I have opened a ticket but I have not received a reply.
the tab/tour section don show properly like demo, not show add to card buttons
review tab not show. and Your theme (Handmade Shop) contains outdated copies of some WooCommerce template files.
Hello, thank you for contacting!
Your ticket #59897 is answered – check please.
Speaking about WooCommerce system status – these notes aren’t critical and can’t influence the theme functioning so you shouldn’t worry about them. The needed fix will be included at the next theme update, appreciate your patience.
Should you have other questions please contact our support team at https://cmsmasters.net/support/
Thank you.
I’m using an image element within the page builder but the image size is coming out 300×300 square when I want to select the full image. I don’t see any option for picking the image size? Could you help Thanks
Hello, thank you for contacting!
When an image is added you can set desired size here: https://www.screencast.com/t/rGUolOZ6BNS
Please note that personal assistance is provided via tickets system – please feel free to contact our support team at https://cmsmasters.net/support/ in case you have other questions.
Thank you.
I find the colour schemes on this theme incredibly hard to navigation there’s no indication at all where WooCommerce gets its colours from. Could you tell me where the banding in the cart, and checkout pages gets the colours from?
Hello!
Theme settings > Colors > Default color scheme is used for WooCommerce.
As mentioned previously personal assistance is provided via tickets system – please contact our support team at https://cmsmasters.net/support/ if you have further questions.
Thank you.
